3 outdoor pools, pool umbrellas, pool loungers
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Reviews of Gara Suites Golf & SPA

4 out of 5
Gara Suites Golf & SPA
Calle Landa 2, Playa de las Américas, Arona, Santa Cruz de Tenerife

Reviews

8.0

Very good

Rating 10 - Excellent. 168 out of 503 reviews" "
Rating 8 - Good. 210 out of 503 reviews" "
Rating 6 - Okay. 68 out of 503 reviews" "
Rating 4 - Poor. 34 out of 503 reviews" "
Rating 2 - Terrible. 23 out of 503 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Nick

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gara Suites on 29 Apr 2024
Thank you for your review, Nick! We are glad you enjoyed your stay at our hotel. Have a good day and hope to see you again.

10/10 Excellent

Okporuanefe

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Gara Suites on 17 Apr 2024
Gracias por tu excelente review. Esperamos volver a verle!

10/10 Excellent

Kevin Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Was great property especially the later than normal check out at midday compared to usual checkout timings.
Stayed 7 nights in Feb 2024
Response from Gara Suites. on 8 Apr 2024
Hi, KevinThank you for your excellent rating! We're glad to hear you enjoyed your stay and that the late check-out time worked well for you. We're always looking for ways to make our guests' experience even better. We hope to see you again soon at our hotel. Best regards!

8/10 Good

Jordan

Travelled with partner
Liked: Staff & service, property conditions & facilities
The location wasn’t ideal unless you are prepared to pay for taxis every time you want to leave the resort. Bed sheets wasn’t changed for the entire week we were there, and the floors were filthy. We went bed and breakfast, enjoyed the breakfast, there was plenty of variety. Aside of location and some cleaning issues, the staff were fantastic, entertainment was good and I would stay again if I didn’t want to leave the resort. The “Spa” wasn’t fantastic with the pool being cold, the steam room barely functioning and kids splashing and playing, there wasn’t much room for relaxation. The Indian restaurant was absolutely out of this world, incredible food. Although based in the reception it was a separate entity.
Stayed 7 nights in Mar 2024
Response from Gara Suites on 5 Apr 2024
Dear Jordan,Thank you for your comments. We apologize for any inconvenience related to the location and cleanliness. We are glad that you enjoyed the variety of breakfast and found our staff fantastic. We are aware of the spa and appreciate your compliments about the Indian restaurant.Best regards.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel. Fallen in love with it, we are definitely coming back in august, everything is clean, every one is so nice and it’s just amazing.
Stayed 2 nights in Mar 2024
Response from Gara Suites on 1 Apr 2024
Thank you very much for your kind words. We are delighted to hear that you found our hotel impressive and that you had a wonderful experience. We look forward to welcoming you again. If you need anything in the meantime, please do not hesitate to contact us. See you soon.Best regards,

2/10 Terrible

Tom

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Gara Suites on 1 Apr 2024
We're deeply sorry to hear about your disappointing experience. Your feedback is important to us, and we take it seriously. Please know that we're committed to addressing any issues and making improvements to ensure a better stay for our guests in the future. If you'd like to discuss your concerns further or provide more details about your stay, please feel free to reach out to us directly.Warm regards,

10/10 Excellent

julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay just outside the main town nice stroll in taxi back 4-5 euros the hotel was spotless well looked after the food and drink was great plenty of choice so I don’t see how anybody can complain entertainment every night if you wanted to stay in was good, great staff for adults and for the kids always busy surrounded by a beautiful golf course outside excellent pool with plenty of sunbeds inside the gym and spa and indoor pool were also excellent and clean staff all amazing 10/10 from us will be staying again really enjoyed our time stay a bit longer 7 days not enough
Stayed 7 nights in Mar 2024
Response from Gara Suites on 11 Mar 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay with us and appreciated our clean facilities, great food and drink options, and nightly entertainment. We're glad our staff made your experience memorable, and we look forward to welcoming you back soon for an extended stay!Best regards,

8/10 Good

Hollie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Gara was perfect for a short and cheap stay for some winter sun! Our room was dated but did the job. Was huge! Breakfast is great, albeit quite chaotic. Would be handy to have spare cutlery to hand or staff around to ask for some but nothing major!
Stayed 4 nights in Feb 2024
Response from Gara Suites on 11 Mar 2024
We're delighted to hear that Gara was the perfect choice for your winter sun getaway! Your feedback is appreciated, and we're glad to hear that your room, although dated, met your needs. We'll take note of your comments regarding breakfast and ensure we improve our service. Thank you for choosing Gara, and we hope to welcome you back soon!Best regards,

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about it
Stayed 7 nights in Feb 2024
Response from Gara Suites on 19 Mar 2024
We're thrilled to hear that you enjoyed everything about your stay! If you ever decide to visit us again, feel free to reach out. We'd love to welcome you back for another fantastic experience!Best regards,

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024
Response from Gara Suites on 1 Apr 2024
Thank you very much for your outstanding rating! We're delighted to hear that you had a flawless experience during your stay. Your perfect score means the world to us, and we're thrilled that we could provide you with such a fantastic experience. If there's anything else we can do to make your next visit just as amazing, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay!Warm regards

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I have ever stayed in. KEEP CLEAR
Food was the worst I’ve ever had at any place I have ever been, food was always cold and poor quality. Cockroaches in the room, woke up covered in insect bites, rooms were never cleaned properly staff were rude and not helpful at all, entertainment was terrible. Would not recommend this hotel to anyone and would NEVER stay again. 0/10
Stayed 7 nights in Jan 2024
Response from Gara Suites on 11 Mar 2024
We are deeply sorry to hear about your disappointing experience at our hotel. Your feedback is extremely valuable to us, and we take your concerns very seriously. We assure you that we are investigating these issues thoroughly to ensure they are addressed promptly. Please accept our sincerest apologies for the inconvenience and discomfort you experienced during your stay. This is certainly not the standard of service we strive to provide to our guests. We understand your frustration and disappointment, and we hope to have the opportunity to make it right in the future. Thank you for bringing these matters to our attention.

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
We stayed at gara suites for 1 week we had breakfast with our stay but I would not recommend as I found an item freezing cold (like it hadn’t been defrosted properly) which should have been hot! The rooms were lovely and clean but a little dated & they came to clean them everyday with fresh towels etc… We never really stayed in for the hotel entertainment so couldn’t comment on that! There is an Indian restaurant in the hotel which is absolutely gorgeous I would definately recommend! The hotel isn’t in the centre of las americas but it was a lovely walk of approx 20 minutes! (Get them steps in) The pool area was always spotless & the spa is a perfect touch! We would stay again! X
Stayed 7 nights in Jan 2024
Response from Gara Suites on 11 Mar 2024
Thank you for sharing your feedback from your recent stay at Gara Suites. We're glad to hear that you found the rooms to be clean and that the housekeeping service met your expectations. We apologize for the issue you encountered with the breakfast, and we'll address this with our kitchen team to ensure it doesn't happen again. We're delighted that you enjoyed the Indian restaurant on-site and appreciated the cleanliness of the pool area and the convenience of the spa facilities. We hope to welcome you back for another enjoyable stay in the future!Best regards,

4/10 Poor

Annie

Stayed 7 nights in Jan 2024

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

8/10 Good

Adam

Stayed 5 nights in Jan 2024
Response from Gara Suites on 1 Apr 2024
Thank you for your feedback and for choosing to stay with us. We're glad to hear that overall, your experience was positive. However, we're always striving to improve and would love to know how we could have made your stay even better. If you have any specific suggestions or concerns, please feel free to share them with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

2/10 Terrible

Andrew

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Jirí

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

2/10 Terrible

Zongyi

Travelled with group
Disliked: Staff & service
***STRONGLY NOT RECOMMENDED*** As a frequent traveller and reviewer, I travel around the world for both business and leisure purposes throughout the year. I understand that things can go wrong sometimes and if it happens I always try to speak to the hotel directly at first instance. But unfortunate on this occasion my experience was beyong shocking and I was amazed by how bad this hotel had been run! To summarise the problem: - We went up and down 6 times in total because the room key cards didnt work. Clearly there was an issue with the door of the room but no one offered to swap our room! We also had to wait for half an hour for the security to open the door using the little device at 2:30 in the morning! - We booked a twin but was given a double bed to share. No apology given, just told us our request couldnt be met. My friend had to sleep on the sofa for the night which was beyond ideal! - Restaurant was chaotic. Our dinner was part of the half board package but no clean table in the restaurant. Only 4 staff working to serve likely to be 400 guests. Buffet was a mess. After waiting for a while we decided to go somewhere else for food. - Customer service was non-existent. Rceptionist was extremely rude, unprofessinal and unhelpful. Manager unavailable in the evening so was told to speak to him in the morning at 9am. He didnt arrive till 10:30am! And after I told him about all the issues we had, all he tried to give were the excuses. Absolutely shocking!
Stayed 1 night in Dec 2023

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Nov 2023

4/10 Poor

Megan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly, do not stay in this property if you are wanting to walk to the beaches etc. Due to there being only one exit, it adds on an extra 20 minute walk to your journey; this is because the surrounding area is a huge golf course and the hotel has no bridge to cut across. We had to use so many taxis because there wasn’t any bus stops around. Our room also had a tiny mini fridge that we couldn’t fit all our drinks and fruit in because it was so tiny. The staff on the front desk were not very friendly. And to make it worse on the 3rd night we stayed, there was a planned power outage meaning we had literally no electricity until 8:30pm. The only electricity was in the lobby so all the guests had to spend the evening there because the rooms were too dark to do anything in. We then asked for a refund on the night, where conveniently the manager was never around to approve. Expedia have tried multiple times to arrange a refund with the property but the property are refusing and saying it’s non refundable. Disgusting service and the night shouldn’t have been sold to anyone. Stay away from this hotel.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

8/10 Good

Gerard

Liked: Cleanliness, staff & service
Nice place but not 4 star.
We stayed in Gara Suites for a week, half board during half term, in the duplex 1 bedroom apartment. First impressions were good with excellent service at check-in. The pool area is large with plenty of beds available. Unfortunately the apartment was a little disappointing. It was clean and tidy but lacked basic facilities including no iron/ironing board (which we had to rent from reception and only if there was one available) also just 3 English language tv channels (news and disney channel) but many other German, French channels which is odd because the Brits were by far the most guests there. There was a very small desk fridge just randomly placed on the floor in the living room. The living room furniture was very uncomfortable. The upstairs in the duplex was just weird. It had a double aspect with 2 large verandahs, 1 overlooking the pool on one side and the other overlooking the golf course on the other. There were 2 sun beds on the golf side but no table or chairs and no furniture whatsoever on the pool side(just seemed a complete waste of space). I carried 2 of the 4 dining table chairs upstairs from the living room to the veranda so we could sit and enjoy the view, which was fabulous over the golf course. The food here was ok, edible but quite bland. Plenty of choice with very good service from the staff. 20 minutes walk into town, just be aware that you’ll walk past ladies of the night as you go! Enjoyed our stay here but definitely not a 4 star hotel.
Stayed 8 nights in Oct 2023

6/10 Okay

Gregory

Stayed 1 night in Sep 2023

8/10 Good

Pamela

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Overall the hotel is good The only issue we had was having to get late check outs you need to ask on the day and also they don’t do late check outs on a Saturday Our hotel room there was dried blood on the walls and doors which really ain’t ideal and we had to veg for clean towels!
Stayed 2 nights in Aug 2023
Response from Hotel Gara Suites on 31 Oct 2023
Dear Pamela,Thank you very much for your visit and for rating your stay.The late check-out request has an extra cost and is a service upon request because it depends on the hotel's availability.Your comments help us to improve.Regards,

8/10 Good

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great hotel but a bit out of the way. We asked staff to check our mini fridge and the girl said, it’s a mini fridge so it’s not meant to keep stuff cold, what is the point the ? She said someone would come check but no one did. ❤️
Stayed 8 nights in Sep 2023
Response from Hotel Gara Suites on 31 Oct 2023
Dear Conor,Thank you very much for your visit and for rating your stay. Your comments help us to improve.Regards,

8/10 Good

Adam

Stayed 1 night in Aug 2023
Response from Hotel Gara Suites on 31 Oct 2023
Thank you very much for your review.

4/10 Poor

Deirdre

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Very poor customer service, avoid
Lots of issues with room and reception completely uninterested and rude. Patio door won’t close and we had to wait 3 hours in the room for it to be fixed. Reception saw no issue with door on ground floor room not closing and we had to go complain multiple times. Room phone and fridge broken. Room phone not fixed so had to go to reception repeatedly to complain. Took 2 days to replace broken fridge, when I asked the bar for ice to chill drinks they told me I could go buy it in the shop even though fridge broken. There was lots of people complaining at reception each day about broken AC. No entertainment around the pool and very very poor in evening. Food was decent, only positive
Stayed 6 nights in Aug 2023

8/10 Good

Jason

Stayed 1 night in Aug 2023

2/10 Terrible

fahima

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning was broken , room not cleaned everday. staff not helpful have to argue with everything and extremely slo2 service minimum have to wait 20 min to speak to a staff
Stayed 8 nights in Aug 2023

8/10 Good

Adekunle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience overall.
Stayed 7 nights in Aug 2023

4/10 Poor

Guacimara

Stayed 3 nights in Aug 2023

10/10 Excellent

Heather

Stayed 4 nights in Aug 2023

8/10 Good

Clair

Stayed 1 night in Aug 2023

8/10 Good

Lucy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent hotel, disappointing aspects
Gorgeous hotel with decent rooms and a lovely family friendly pool. Only disappointing aspects was the entertainment was not so good and not very English friendly Also the alcohol drinks included with the all inclusive are very watered down after having 15 drinks in 5 hours we were sober. They don’t allow you to have named alcohol, this part was very disappointing as we had payed for this. After checking out on last day every hotel usually allows you to still be all inclusive until you leave however when we checked out at 12pm we was not allowed lunch or drinks anymore therefore we could not eat as we didn’t have time to go out before flight. Staff are also slow at attending to your service
Stayed 7 nights in Jul 2023

10/10 Excellent

Rumi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Friendly staff and service. Would definitely recommend and come back. Really clean and room was great. Only bad point i would like to mention is that during breakfast on one morning, i noticed that the staff mixed scrambled egg with ham into the the container with just the scrambled eggs. So i would definitely say to be careful when you eat if you want to avoid ham or any sort of meat. Otherwise, no other complaints
Stayed 5 nights in Jul 2023

6/10 Okay

Baboo

Liked: Staff & service
It’s the perfect place if you are going Siam park but away from all the beer part of Tenerife You ll need a taxi all the time and limited in Entertainment
Stayed 4 nights in Jul 2023

10/10 Excellent

Christopher

Stayed 7 nights in Jul 2023

10/10 Excellent

Chantelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel overall was gorgeous, we just had the breakfast included which was really good.. lots of choice 😀 staff around the hotel were also really friendly, especially Kevin on the reception desk!
Stayed 5 nights in Jul 2023

8/10 Good

Maia

Travelled with group
Liked: Cleanliness, property conditions & facilities
Staff at the terrace bar can be miserable but some are extremely friendly! Friday night BBQ is simply amazing we had a great time. Rooms lovely and spacious! Reps Rob and Vanessa are amazing - especially Robs attempt at Aqua Aerobics, so much fun! Thank you for a fab week!
Stayed 5 nights in May 2023

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at the Gara Suites in Tenerife many times now it’s always been a very pleasant experience and I’m sure I will return again.
Stayed 7 nights in May 2023

8/10 Good

SAMUEL PHILIP JAMES

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel, would recommend. Alot of time will be spent queing at the recpetion desk for many "quick" things you need though even if its just to ask to get a taxi which can take 15 minutes of queing which got incredibly annoying. Food was average and very boring after a few days. Staff are very hit and miss some were incredibly rude. All inclusive alchole is watered down im sure of it and its all cheap branded stuff if you want branded stuff i.e Jack daniels you have to pay. Would stay again though as it was in a great location and the pool area was lovely.
Stayed 7 nights in Apr 2023

4/10 Poor

Phillip

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Could have been so much better
It is a nice, well kept hotel, with lots of staff. We had breakfast included, with a large selection of items. Very good quality, with lots of coffee machines & fruit juices. No complaints about the breakfast. Rooms were quite large & clean, although our second room with golf course view, was not as clean as the first one. It also did not have the sun loungers it was supposed to have. It is a 'cashless' hotel, which means you cannot buy anything throughout the hotel with cash. This clearly annoyed a LOT of people! It may well be more convenient for the hotel, but it is very inconvenient for the customer! I heard no end of moaning from customers about this. We were going to buy some drinks, but we didn't bother because of it. You have to use a card (which presumably will incur a transaction/conversion fee each time used), or set up an account at reception. However, our visit was let down for several reasons. We had VERY noisy yobs next door, & reception couldn't care less & wouldn't move us. Neither could they about several break ins on last day according to one customer. Police were called. Many patio doors NOT locking - hence why so many break ins, especially that day in the rooms facing the golf course! Also, clientele was somewhat chavvy. Tattoos everyhwere, common & loud. The place was full of a certain type of person - I think people expecting a luxury environment will be disappointed! Hotel has no restaurants or shops nearby at all. Taxi to beach was 11 euros!!
Stayed 1 night in Apr 2023

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was very clean and tidy only problem was a nasty sewage smell coming from toilet and bathroom areas in general was reported but nothing was done
Stayed 9 nights in Apr 2023

2/10 Terrible

Peter

Stayed 1 night in Apr 2023

10/10 Excellent

Varughese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

8/10 Good

Libor

Stayed 12 nights in Mar 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

8/10 Good

Nadine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, friendly staff, spacious clean rooms. The hotel is only 16mins walk from Veronica main strip. Grab a delicious Pina Colada slushy drink to enjoy on your stroll. Only reason I didnt give full marks is because breakfast whilst it has a lot of options. There is no halal options. Would still return!
Stayed 2 nights in Mar 2023

2/10 Terrible

Gail

Stayed 3 nights in Mar 2023