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"This hotel provided us a room with a non-working refrigerator, which they knew ahead of time prior to check-in. We brought this to the staff’s attention, to which they did not discount our room, nor did they accommodate us by providing another room, free of charge. Unfortunately the few perishables we had purchased for the remainder of our stay were spoiled because of this, as we had anticipated a working refrigerator. Additionally they had no further amenities. We were very disappointed and...

"The staff was wonderful!!! When we checked in it was late and she had us go to a spot a few minutes away (walking distance literally 2minutes) and we were beyond thrilled with the delicious hot meal and drinks even though it was after 9:00pm. The next morning was the most relaxing check out process and breakfast we could ask for!! The fig Jelly was delicious as was the whole meal by the sweet, helpful lady who prepared it! Customer service was top notch- it was so peaceful and beautiful- it...

"Excelente desayuno"

"We had an absolutely fantastic time! The family is very nice and helpful. Do keep in mind that the property is difficult to reach. Call the family for help or pick-up before leaving the big road"

"Only negative was no AC. But an Amazing owner, staff, location and resort:)"

"It was hard to take luggage to the chalet’s. They were very creaky rooms made of wood. You could hear everything in the loft when a person moved. The faucets were leaky, so you could hear drips while trying to sleep. The hotel triple beds room look like prison camp rooms. Very small tight and little. Not much room for luggage and to move around. If you like glamping. This is where you need to be. If you like luxury or comfort. No way Jose!"

"This place has the luxury of a boutique hotel with the ambiance of albanian hospitality. The rooms were beautiful, clean and unique, breakfast was delicious and fresh, but most of all the team & staff were lovely. It's family owned and the sons who work the front desk are the absolute kindest. Would highly recommend. Shume Faleminderit per gjithcka <3 Ps. the location is PERFECT! walkable to all the attractions or tour meet up locations. Additionally, even though it was right in the heart of...

"Clean, well located, with modern rooms and nice staff. Would stay again."

"Wonderful location near the center of town"

"Amazing service, great people and room and excellent location. Will recommend to anyone traveling here to stay here it was amazing."

"The room was clean and good breakfast. Area is a bit far from the center but found it the perfect middle between the castle and the center. "

"The room I stayed in was absolutely sad. The bed sheets and pillow cases were washed but still had dirty stains. Washroom had sewage smell from the drain. The tv had nothing on it. Moreover there was so much noise coming from ppl on the floors past 11 pm. Staff were really amazing people. Place needs major upgrades"

"Everything was great."

"There’s some construction happening on the ground floor that worried us at first; however, once we located reception and checked into our rooms we found them to be clean, comfortable, and quite nice. The staff was very helpful and they let us park our van and store our luggage at the hotel while we are away on the Theth-Valbone 3-day trek."