Search Hotels with a View in Surat Thani

"Lovely hotel in beautiful surroundings. Very nice room. Fantastic cleaning. Lovely breakfast, with a very wide selection. Fantastic staff, helpful, nice and always smiling."

"It was our third time at the hotel and we love it. The new year's eve party is somewhat expensive this year, but all in all we again had a great experience with welcoming staff"

"Do not stay here. Issues experienced during our stay • Breakfast was not included, despite us believing we had paid for accommodation with breakfast included. This was disappointing and unclear at booking and check in. • Water frequently did not run at all in the rooms. • When water was available, there was little to no water pressure, making showering and basic hygiene difficult. • Toilets often would not flush. • When toilets did flush, they regularly blocked, creating unhygienic and distressing conditions. • Room key cards consistently failed to work throughout the entire stay, repeatedly locking us out of our rooms. • Staff would reset one key card, only for the other cards assigned to the same room to stop working, meaning the issue was never properly resolved. • There was a strong and persistent smell of sewage in and around the rooms. • Bedside lamps in each room would not turn off at all, impacting sleep and comfort. • At checkout, the hotel attempted to charge us for minibar items that were never used, totalling approximately 1500 baht across four rooms. • Management verbally agreed to refund one night for all four rooms and instructed us to process this through Hotels.com, however the hotel has since ignored all refund requests and follow ups from Hotels.com. • After checkout, communication and accountability completely stopped, continuing the poor service well beyond our stay."

"We loved everything about our stay and the property. We would never again book through Expedia because they are not an honest company. They say your payment will not go through until 30 days before your stay but then charge it immediately and send you a confirmation and and say any cancellations are not refundable. They also blame it on Outrigger Hotel that they do not refund for cancellations. This is not true - they just keep the extra money and do not send it to the hotel. This is bad practice and I hope karma gets them."