Sungai Klah Hot Springs Park

I am writing to express my extreme dissatisfaction with my recent stay. While the location is convenient, this hotel does not even meet one-star standards. The hallways constantly smell bad because dirty linens and towels are left piled up for over 24 hours every day until they are picked in the morning. My experience was plagued by issues: I had to change rooms twice—first due to an ant infestation in my bed, and again because of the poor state of the bathroom. Despite booking a Premium Room, management only honored my reservation after two complaints. Furthermore, amenities are non-existent beyond Wi-Fi, the provided bottled water is just refilled tap water, and housekeeping is subpar. Floors and bathrooms are ignored unless you beg them to be cleaned.