Reception

Reviews of Aloft Strasbourg Etoile

4 out of 5
Aloft Strasbourg Etoile
2 AVENUE DU RHIN, Strasbourg

Reviews

8.8

Excellent

Rating 10 - Excellent. 97 out of 153 reviews" "
Rating 8 - Good. 34 out of 153 reviews" "
Rating 6 - Okay. 7 out of 153 reviews" "
Rating 4 - Poor. 8 out of 153 reviews" "
Rating 2 - Terrible. 7 out of 153 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

frederick, Beverly Hills

Liked: Cleanliness
Good bed . All …. As advertised Parking was a half mile away.
Stayed 2 nights in Apr 2024
Response from Mohamed on 2 May 2024
Hi Frederick,Thank you to answer our satisfaction request.To avoid any surprises, we have communicated on all reservation channels that we have no parking.We're delighted you enjoyed the rest of your stay with us. Best regards,

8/10 Good

Winnie

Stayed 2 nights in Mar 2024
Response from Elena on 4 Apr 2024
Bonjour Winnie,Je vous remercie d'avoir noté votre séjour avec une très belle note de 4/5. nous espérons avoir le plaisir de vous accueillir à nouveau au Aloft Strasbourg Etoile.Bien à vous

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was five minutes or less from the bus station. The room was clean and comfortable and large the chicken and checkout process was easy and the staff was super friendly
Stayed 3 nights in Feb 2024
Response from Mohamed on 28 Feb 2024
Hi Christopher,Thank you to choosing Aloft Strasbourg Etoile for your stay.We appreciate so much your very nice words.We'll be delighted to have you back with us.Sincerly,

8/10 Good

Hassan

Liked: Cleanliness, room comfort
Stayed 8 nights in Feb 2024
Response from Aloft Strasbourg Etoile on 19 Feb 2024
Hello dear Hassan,Thank you for choosing us for your stay and for taking the time to leave this excellent comment.It was a pleasure to welcome you! We are happy to read that you enjoy our welcoming and modern hotel.Customer satisfaction is very important to us and we look forward to welcoming you back soon,Yours sincerelyStéphanie/ Front Desk

2/10 Terrible

Yvonne

Stayed 3 nights in Jan 2024
Response from Mihaela Front Desk/Réception on 7 Feb 2024
Bonjour, on vous remercie d'avoir pris le temps de noter votre expérience au Aloft Etoile. On aimerait savoir plus sur votre commentaire si vous en avez occasion.Bien cordialement

2/10 Terrible

Ohsung

Stayed 4 nights in Dec 2023
Response from Julien on 1 Jan 2024
Dear Ohsung,I am sorry your stay was not up to your expectations.As no further epxlanation for this notation has been provided, it is not possible for us to undersand where we fell short and how to improve

4/10 Poor

Brian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Think Twice - Not Four-Star
Definitely not a four-star product. The hotel makes the guest feel put upon to purchase standard room amenities such as coffee and water while charging a four-star price. The lobby feels like the bar of a hostel and the elevators were tatty and unkempt.
Stayed 3 nights in Dec 2023
Response from Julien on 11 Dec 2023
Hi Brian,Thank you for sharing your feedback at Aloft Strasbourg Etoile. I am sorry your experience did not meet your expectations and your feedback gives us the opportunity for explanations and clarifications.Coffee and water are provided as Welcome Gift on the day of arrival - you can refill by bringing your own from home or from local shops, or - indeed - from the Reception for an extra cost.If you felt our WXYZ Bar and Reception area are more akin to a youth hostel, we have achieved our goal as this is the Aloft Brand DNA - to give yougful vibes

8/10 Good

Alexander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice, but too simple
Stayed 6 nights in Oct 2023
Response from Julien on 14 Nov 2023
Dear Alexander,thank you for sharing your experience at Aloft Strasbourg with other Orbitz travellers.Aloft Strasbourg, as the other Aloft Hotels across the world, lives the motto "Simple and efficient". This explains why you felt like the room was too simple for your taste, yet still found it nice.Best regards,

10/10 Excellent

gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are a great asset of this facility. The room was modern and comfortable.
Stayed 2 nights in Oct 2023
Response from Julien on 9 Oct 2023
Hi Gary,Thank you for your great feedback about our amazing staff and our wonderful rooms.See you back soon at Aloft Strasbourg Etoile!

10/10 Excellent

Serkan

Stayed 1 night in Oct 2023
Response from Elena on 28 Oct 2023
Bonjour Serkan, Merci d'avoir partagé votre expérience dans notre hôtel et de nous avoir attribuer la très belle note de 5/5. Je suis ravie de constater que votre séjour se soit parfaitement déroulé.

10/10 Excellent

SHLOMO

Stayed 1 night in Jul 2023
Response from Julien on 25 Jul 2023
Hi Shlomo,Thank you for this amazing 10/10 after your recent stay at Aloft Strasbourg Etoile !See you soon back for anotther perfect stay,

2/10 Terrible

Mansoor

Travelled with family, Travelled with group
Disliked: Property conditions & facilities, room comfort
"We can't do anything until the morning"
Reception person was very nice. A.C stopped working and they said they can't do anything until after we check out. Worse, the coffee machine also didn't work. Also they had no ironing machine for our clothes. Really bad experience
Stayed 1 night in May 2023
Response from Dominique on 2 Jun 2023
Dear Mr. Mansoor, Many thanks for having chosen Aloft for your stay in Strasbourg.Please accept our sincere apologies on behalf of the Aloft Strasbourg etoile team for the technical issues experienced throughout your stay. Regrettably our technical service is unable to intervene during the evening. The front desk is always available to help you during your stay, and the bar also offers delicious coffee.Regarding the use of irons, at the Aloft we have chosen to make steamers available in the bedroom closet for ironing needs. We apologise for any inconvenience this may have caused you.We hope you still enjoyed your stay and the city. Yours sincerely,The front desk

10/10 Excellent

Paul

Stayed 1 night in May 2023
Response from Mohamed on 18 May 2023
Hi paul,thank you to choosing Aloft Strasbourg Etoile,We apreciate your note for all our service.Do not hesite to read some comments or suggest for your next saty.We remain at you service for further request.Best regard,Mohamed

10/10 Excellent

Jens

Stayed 2 nights in May 2023
Response from Julien on 14 May 2023
Dear Jens,Thank you for awarding us the top-most notation after your recent stay at Aloft Strasbourg Etoile.I am thrilled everything went to perfection and your stay fully met your expectations.See you back soon in Strasbourg!

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The concierge was especially helpful. My wife was ill and they got us in touch with a doctor immediately. All very kind and patient staff.
Stayed 3 nights in Mar 2023
Response from Elena on 27 Mar 2023
Dear Jim, Thank you to take a time to answer for our satisfaction request,We are so happy that you appreciate your stay in Aloft Strasbourg EtoileDo no hesitate to contact us if you have any request for your next stay, we remain at you service.Hope to see you again soon.

6/10 Okay

MARNIX

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Room and staff were OK, but the solution with only 1 free parking ticket for 2 nights is not the right solution for a hotel without parking at their location.
Stayed 2 nights in Feb 2023
Response from Mohamed on 25 Feb 2023
Hi Marnix,thank you to choose Aloft Strasbourg Etoile for your stay,we understand that you did not appreciate having only 1 ticket for the car park but unfortunately, it is no longer obvious to have a car park near the city of strasbourg despite all our efforts,we hope to see you again among us for a better experience.do no hesitate for further request.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing!
Stayed 1 night in Feb 2023
Response from Mohamed on 22 Feb 2023
Hi Jordan,Thank you to choose Aloft Strasbourg Etoile for your stay We appreciate so much your comment and We will always be happy to see you back with us.we remain at your service for further request.best regard

10/10 Excellent

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick visit
Convenient location
Stayed 3 nights in Jan 2023
Response from Julien on 18 Jan 2023
Dear Eleanor,Thank you for this great 10/10 and sharing your experience at Aloft Strasbourg Etoile with other Hotels.com travellers.We are indeed well located: within walking distance from the City Center, close to highay access and accross a shopping center.Thanks again for your stay and feedback - See you back soon!

6/10 Okay

Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Okay stay
Nicely designed rooms and the blackout shades are a plus, but the beds are showing their age. Ask for options on pillows if they’re not to your liking.
Stayed 4 nights in Nov 2022
Response from Julien - Front Office Manager on 18 Nov 2022
Hello Kay,Thank you for your feedback after your recent stay at Aloft Strasbourg Etoile.I am sorry that the beds, although they are as youg as the hotel (2 yo), did not meet your sleep criteria and you may have not rested as exected.On the brighter side, I am really delighted that you enjoyed the comics-style and colorful design of your room.Looking forward to welcoming you back

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern well built property with excellent layout of rooms. A lot of thought has been put into the functional and aesthetic design of the room.
Stayed 1 night in May 2022
Response from Léna on 10 Jun 2022
Helen, Thank you for your review following your stay. We are very happy that you liked the functional and decorative aspects of our establishment. We would be delighted to welcome you again. Best regards, Léna - Reception

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pop art was very unique
Stayed 1 night in Jun 2022
Response from Léna on 10 Jun 2022
Linda, Thank you very much for your comment following your stay. We are glad that you liked the decoration of the hotel. We would be delighted to welcome you again. Best regards, Léna - Reception

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, new property, convenient to everything
Stayed 2 nights in May 2022
Response from leaf on 18 May 2022
Dear Thomas, Thank you for your feedback; we hope to see you again ! Have a great day, Regards Lea

10/10 Excellent

Chia Hsuan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever!
I really love this hotel, the room was clean and the view was amazing, but the air conditioner wasn’t cold enough. But overall it was a great experience.
Stayed 1 night in May 2022
Response from leaf on 18 May 2022
Hello Chia Hsuan, I am happy that you enjoyed your stay with us, we look forward in welcoming you again. Have a good day Lea

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always travel to Strasbourg...there is no better hotel and it is the staff that makes it! Incredible people..
Stayed 9 nights in Feb 2022
Response from Leaf on 5 Mar 2022
Dear Jonathan, Thank you for your review and we are happy you enjoyed your stay among us. We hope to see you very soon again ! Good day, Regards

10/10 Excellent

Milos

Stayed 1 night in Feb 2022
Response from Valentin on 4 Mar 2022
Bonjour Milos, Merci pour votre excellente note de 10/10, nous sommes ravi de voir que votre séjour fut à la hauteur de vos attentes. Bien à vous, Valentin, 1er de réception

8/10 Good

Eduardo

Stayed 1 night in Dec 2021
Response from Justine - Front Office on 2 Jan 2022
Hello Eduardo, Thank your for taking the time to give us feedback on your reservation. Glad to see that your stay went well! We hope to welcome you again for your next stay in Strasbourg. Best regards,

10/10 Excellent

Anis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Very nice vast rooms with great amenities, Nice view over the city, maximum 10 minutes walking distance from the city central (Cathedral)
Stayed 2 nights in Dec 2021
Response from Valentin - Front Office Supervisor on 30 Dec 2021
Hello Anis, Thank you for taking the time to share about your recent stay with us. We are happy to read that everything met your expectations ! See you next time !

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view.
Great hotel that was an easy walk into the city center. We enjoyed drinks at the bar in the hotel. The view from the room of the city was very nice. Everything you need is within walking distance! The bed was very comfortable and the shower had great water pressure!
Stayed 2 nights in Dec 2021
Response from Valentin - Front Office Supervisor on 30 Dec 2021
Dear Douglas, Thank you for sharing your experience at the Aloft Strasbourg Etoile and giving us a 10 out of 10. I look forward to welcoming you back for your next trip to Strasbourg. Sincerely!

2/10 Terrible

Ioannis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Julien on 29 Dec 2021
Hello Ioannis, Thank you for leaving a review... although you could not make it to the hotel and did not stay with us. Best regards,

10/10 Excellent

Jherome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pre-Christmas Holiday at Strasbourg
Great location. Walkable distance to Petite France and Christmas markets.
Stayed 2 nights in Dec 2021
Response from Leaf on 28 Dec 2021
Hello Jherome, Thank you for your kind feedback! Happy to see that everything went well! Hope to see you soon, Have a great day, Regards

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is within easy walking distance to most of the old town area, roughly 10-15 min max. The room seemed clean and overall quiet even on the 1st floor. However the Sat night nightclub in the bar/lobby kept us up later than we wanted since we were only 1 floor up. I recommend a higher floor if possible. There is no onsite parking however they give you a discount for parking at the Cinema parking garage which is a 10 min walk. You can walk through the rivertole mall for most of it if weather is bad
Stayed 2 nights in Dec 2021
Response from Leaf on 28 Dec 2021
Dear Matthew, Thank you for you feedback and concern. Do excuse us for the noise at the bar; we'll make sure you get a higher floor next time ! Glad to see that you generally enjoyed your stay. We'll be more than happy to welcome you again! Have a good day! Kind regards

10/10 Excellent

Visha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very comfortable and well-designed! It is also a great base for exploring Strasbourg, just a 10 minute walk to the historic center
Stayed 3 nights in Dec 2021
Response from Mickaël Deputy GM on 8 Dec 2021
Thank you very much for taking the time to post a review on Expedia following your stay in our hotel. We are delighted to read that your stay lived up to your expectations. We look forward to welcoming you back to the Aloft Strasbourg Etoile! We wish you and your loved ones a wonderful holiday season!

4/10 Poor

luai

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Not what is want
On the first night the a/c didnt work and it was very cold. They change our room at 23:00. The day after was problem with the window and they offrr us to change the room at 22:00 night . I told the hotel its not comfortble to change the room eveey day with all the bags. And we decided to sleep with nothhing cover the windows. I told the admin everything and i thought the will offer me something to make me happy but nothing done. The location is peefect The breakfast is too pooor
Stayed 5 nights in Nov 2021
Response from Mickaël Deputy GM on 8 Dec 2021
Dear Luai Le, Thank you for taking the time to comment on your stay with us and we are sorry that the technical problems spoiled your stay. It is true that our technical team works during the day and that you have noticed its dysfunction in the late evening. The possibility of changing rooms was the solution at that time. We hope to have the chance to welcome you again soon and show you that we can meet your expectations. All the team of the Aloft Strasbourg Etoile hotel wish you a happy holidays season Yours sincerely,

10/10 Excellent

Robi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, staff kindness and location
Stayed 1 night in Nov 2021
Response from Leaf on 3 Dec 2021
Hello Robi, Thank you for your feeback. Glad to read that you enjoyed your stay and the location of the hotel. See you soon again ! Regards

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, 15 min walk into city centre. A few retaurants immediately adjacent if you wish to stay local to hotel.
Stayed 3 nights in Nov 2021
Response from Leaf on 3 Dec 2021
Hello Stephen, Happy to see you enjoyed your stay at the Aloft Strasbourg ! We are indeed not so far from town by foot and the restaurants are not too far. See you again soon! Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place & I’ll be back.
Stayed 1 night in Nov 2021
Response from Julien - Reservations and Front Office Manager on 29 Nov 2021
Hello, Thank you for leaving such a great review after your recent stay at Aloft Strasbourg Etoile. You can definetely come back any time, we'll be glad to welcome you again! See you soon,

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Leaf on 4 Oct 2021
Merci pour votre retour et nous sommes heureux de savoir que votre séjour s'est bien passé ! A bientôt alors ! Bien à vous

10/10 Excellent

Jonathan

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great staff .. wonderful hotel !
Stayed 7 nights in Sep 2021
Response from Julien - Reservations and Front Office Supervisor on 26 Sep 2021
Dear Jonathan, Thank for your great review about the hotel and our staff after your recent stay at Aloft Strasbourg Etoile. We try every day to do our best to make you live a exceptionnal moment with us. See you back soon,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at Aloft Strasbourg! Super kind staff and the rooms were beautiful, brand new and super cleaned! With two young kids we had a great time and will definitely come back! Thanks!
Stayed 3 nights in Jun 2021
Response from Mourad /Front Desk Agent on 6 Jul 2021
Dear Guest, We hope this message finds you well. We would like to thank you for choosing the Aloft Strasbourg Etoile for your stay. We really appreciate the time you take to give us a very nice feedback on our property and we are pleased to read your commentary regarding our staff, hotel and brand. Our goal is that your stay was to your statisfaction. We remain at your disposal for any further reservation or request. Best regards,

10/10 Excellent

Merlinda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfekt perfekt, wirklich geht dahin, das schönste in Straßburg war dieser Hotel!
Stayed 1 night in May 2024
Response from Julien on 27 May 2024
Hallo Merlinda,Herzlichen Dank für Ihre tolle Rezension nach Ihrem Aufenthalt im schönen Aloft Strasbourg Etoile.Wir freuen uns auf Ihre Rückkehr bei uns, wenn Sie Strassburg nochmal besichtigen.Bis bald!

10/10 Excellent

Frederic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Julien on 17 Jan 2024
Bonjour Frederic,Merci pour votre superbe note de 10/10.A bientôt pour un autre excellent séjour dans le 1er Aloft de France :

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
O hotel é excelente! Próximo ao transporte público local e também ao ponto da FlixBus. Está localizado, relativamente, próximo à Catedral. Há alguns metros de um “mini shopping”, com diversas lojas, restaurantes e supermercado. O hotel conta ainda com um bar onde servem petiscos e bebidas.
Stayed 2 nights in Dec 2023
Response from Julien on 15 Jan 2024
Hello !Thank you for your excellent feedback, I am glad you fully enjoyed your stay in first Aloft in France.See you soon back

10/10 Excellent

ALESSANDRA

Travelled with family, Travelled with group
Liked: Staff & service, room comfort
Incrível!
Stayed 3 nights in Dec 2023
Response from Julien on 2 Jan 2024
Dear Alessandra,Thank you for this great 10/10 and feedback after your recent stay at Aloft Strasbourg Etoile.See you soon back for another amazing experience!

8/10 Good

Stefano

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Julien on 26 Dec 2023
Hi Stefano,Thank you for sharing your experience and awarding us with 8/10 after your most recent stay at Aloft Strasbourg Etoile.See you soon back!

10/10 Excellent

Denis

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 1 night in Dec 2023
Response from Julien on 26 Dec 2023
Merci Denis pour votre super note de 5/5 suite à votre séjour à l'Aloft Strasbourg Etoile.A bientôt !

8/10 Good

Norma Alejandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel tiene un estilo único y cuartos amplios
Stayed 2 nights in Dec 2023
Response from Julien on 16 Dec 2023
Dear Norma Alejandra,Thank you very much for your great review of your stay.I look forward to welcoming you back

8/10 Good

Chaebeen

Liked: Cleanliness, property conditions & facilities, room comfort
편리한 시설
숙박하는 내내 대중교통 이용할 필요가 없을 만큼 위치가 좋았어요. 직원들도 매우 친절했구요. 방은 깔끔하고 여행객에 맞게 잘 디자인 되어있습니다. 콘센트가 여러군데 사용하기 편리하게 배치되어 있고 방도 사진보다 넓어요. 다만, 체크아웃 시간 전에 하우스 키퍼가 제 방문을 노크 하거나 마스터키로 무단으로 들어오려고 해서 당황스러웠어요. 저는 하루 숙박이라 룸 청소를 요청한 적이 없습니다. 그리고 제가 도착했을 때 냉장고는 텅 비어있었구요. 물을 요청하자 직원분이 노크없이 제 방으로 들어왔어요.. 그렇지만 친절한 프론트 직원들과 지내기 편리한 방이 만족스러웠습니다.
Stayed 1 night in Dec 2023
Response from Julien on 16 Dec 2023
Dear Chaebeen,Thank you for your review of your stay at Aloft Strasbourg Etoile. I am happy you enjoyed most aspects of your stay, such as our location, our staff's helpfulness and your room.I am sorry to learn the inconvience you have come accross. A reminder has already been made with our Heads of Department involved to make sure any further occurrence is avoided.Thanks again for your feedback,

8/10 Good

Baran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Julien on 11 Dec 2023
Hi Baran,Thank you or sharing your experience at Aloft Strasbourg and awarding us 8 out of 10.See you soon back

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Julien on 14 Nov 2023
Dear Rogelio,Tahnk for awarding us the topmost notaiton of 10/10.See you soon back!

4/10 Poor

Laurent

Stayed 1 night in Oct 2023
Response from Elena on 20 Oct 2023
Bonjour Laurent, Merci d'avoir pris le temps de partager votre expérience dans notre hôtel. Je suis navrée de constater que votre séjour n'ai pas été à la hauteur de vos attentes. Pouvez vous peut être nous écrire un mail pour nous expliquer les points qui mériteraient d'être améliorer afin qu'un prochain séjour dans notre hôtel soit d'une meilleure expérience. Au plaisir d'avoir votre retour, et de vous recevoir à nouveau dans notre hôtel.