Search Hotels in Story, Phoenix

"Did not have TV in room for entire stay. Reported this multiple times!"

"April 2026- this hotel is under renovation! First room smelt of paint and still had parts taped up! Asked to move. However rooms are spacious, modern and clean. Did have to ask for extra towels every day and dispensers remained empty! Do not expect your typical buffet style breakfast, weird set up where you order at the bar as main restaurant under reno(they have 2 but both under reno) $50 credit per room which is never feeding a family of 4 when a breakfast is $22 and a coffee is $7! Long wait and arrived cold. This was not mentioned on booking, just breakfast included. Found out from someone else you could use the credit in Starbucks on site which was better value if you happy to microwave an egg muffin etc. Pool area is tired, not enough floats for lazy river again no resturante also closed. Slow poolside service for drinks snacks. *resort charge of $35 per night added to bill to use this facility! We always book Hilton group hotels and this was our 3rd one on our trip to Phoenix. Felt let down after staying here before years ago. Lots of upgrade going on but won’t be returning to see them. "

"Wow!!! So blown away by our room !!!!! Liz down at the Blue Coyote Cafe for breakfast this morning was so great! The pool area is a little dated however I would still stay here!!!! The amenities are awesome! We did a day trip to Sedona and coming back to the jacuzzi at night was so great! We stayed on the top floor C2 and the views are breathtaking!!!!! "

"no comment"

"Not worth the price. "

"Convenient location. Good restaurant in lobby. Surprisingly good food "

"Love the airport shuttle and staff. The staff is great!!! Property interior and exterior needs some attention. Room was clean. "

"No hair dryer....told me they did not have one. No tissues No conditioner No microwave Refrigerator was not cold Poor breakfast selection "

"My family enjoyed the hotel and staff however we experienced a couple of large waterbug on our room wall over the headboard and in the closet. Additionally the jacuzzi jets were missing and didn't provided a therapeutic experience in any of the jacuzzis. Hopefully you'll have someone address these issues especially the large waterbugs or large roaches, after trying to catch and kill them, we had to place a large towel under the main room door. "