3 bars/lounges, rooftop bar
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Reviews of Hilton St. Louis at the Ballpark

4 out of 5
Hilton St. Louis at the Ballpark
1 S Broadway, St. Louis, MO

Reviews

7.6

Good

Rating 10 - Excellent. 416 out of 1004 reviews" "
Rating 8 - Good. 200 out of 1004 reviews" "
Rating 6 - Okay. 182 out of 1004 reviews" "
Rating 4 - Poor. 110 out of 1004 reviews" "
Rating 2 - Terrible. 96 out of 1004 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Damien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in May 2024
Response from John on 20 May 2024
Thank you so much for your kind words and for choosing to stay with us! We really appreciate your feedback and we love hearing from our satisfied guests! Please come back and see us again the next time you're in the area! Once again, thank you so much for taking the time to share your experience with us!

6/10 Okay

Krystle

Travelled with partner
Our room seemed to be okay as far as cleanliness. The bathrooms ceiling was peeling pain. We frustrated by the lack of room service after 10pm.
Stayed 2 nights in May 2024
Response from John on 20 May 2024
Thank you for your business and for your review! We apologize that your stay did not meet your expectations. We are better than what you experienced and hope you'll give us another chance to earn your business if you are ever back in the area again! Thank you again for your feedback!

8/10 Good

Katie, Davenport

Stayed 1 night in May 2024
Response from John on 17 May 2024
We are so happy that you enjoyed your time with us and that you chose to take the time to share your feedback with us! We hope to serve you again soon! Thank you again for your business and for your review!

10/10 Excellent

Tate

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff!
Stayed 1 night in May 2024
Response from John on 17 May 2024
Thank you for your business and your review! We are pleased that you hd a great time and we hope to serve you again soon!

4/10 Poor

Dale

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No hot water! When i tried to call about it the phone in the room didn’t work, easy fix just used my cell. While waiting for someone to come check on it we tried watching tv and no remote in room. Must be an extra charge for that. Didn’t offer another room so we could shower.
Stayed 1 night in May 2024
Response from John on 17 May 2024
Thank you for your business and for your review! We apologize that your stay did not meet your expectations. We are better than what you experienced and hope you'll give us another chance to earn your business if you are ever back in the area again! Thank you again for your feedback!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from John on 17 May 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

6/10 Okay

Justen

Disliked: Property conditions & facilities
Ice machine broke. Parking ticket not validated after asking twice. No room service or breakfast.
Stayed 2 nights in May 2024
Response from John on 17 May 2024
Thank you for your business and for your review! We apologize that your stay did not meet your expectations! We appreciate your feedback and hope you'll come back and give us another opportunity to prove that we're better than your last stay! Thank you again for your business!

10/10 Excellent

Jackson Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from John on 17 May 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

10/10 Excellent

kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
property was well maintain and close to ball park
Stayed 2 nights in May 2024
Response from John on 10 May 2024
Thank you for your business and your kind review! We hope to see you again soon!

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is , for the most part, amazing
Stayed 6 nights in May 2024
Response from John on 9 May 2024
Thank you for your business and for your review! We hope to serve you again soon!

8/10 Good

Brandie

Liked: Cleanliness, staff & service, property conditions & facilities
Closest hotel to Busch Stadium. Dog friendly, but our room never got cool.
Stayed 1 night in May 2024
Response from John on 9 May 2024
Thank you for your business and for your feedback. We have notified our engineering team and the A/C in the room you were in and we'll make sure to get that working correctly. Thank you again for your business and for letting us know about your stay! We hope to see you again soon!

2/10 Terrible

Nicole

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for a single king bed and was put in a double queen. By the way I paid for two nights in a king bed as a romantic getaway for $600.There was a used water bottle in the refrigerator resin on the bed side table and the shower didn’t work. We were told we can take what we got or check out with no refund.
Stayed 2 nights in May 2024
Response from John on 8 May 2024
Thank you for your business and for your review! We apologize that your stay did not meet your expectations! We appreciate your feedback and hope you'll come back and give us another opportunity to prove that we're better than your last stay! Thank you again for your business!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from John on 8 May 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

6/10 Okay

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from John on 8 May 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

8/10 Good

Ines Young

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The stay was pretty nice. The room was pretty nice but it was a bit warm and the thermostat was programmed and couldn’t be changed manually. The elevator in the west bldg was hot and the hallways were too hot. The parking was overly expensive. I believe when you’re paying for the hotel the parking should never be that expensive. We had reservations for one type of room ahead of time then got stuck with what they had left which was not fair either.
Stayed 1 night in May 2024
Response from John on 6 May 2024
Thank you for your business and for your review! We apologize that your stay did not meet your expectations! We appreciate your feedback and hope you'll come back and give us another opportunity to prove that we're better than your last stay! Thank you again for your business!

8/10 Good

Keara

Liked: Staff & service, property conditions & facilities
We always love staying here, this time the ottoman looked pretty dirty and our bed didnt have a sheet on it when we got there. But other than that it was great!
Stayed 1 night in May 2024
Response from John on 6 May 2024
We are so happy that you enjoyed your time with us and that you chose to take the time to share your feedback with us! We hope to serve you again soon! Thank you again for your business and for your review!

10/10 Excellent

Dorina

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that is waa close to the ball field.
Stayed 1 night in Apr 2024
Response from John on 29 Apr 2024
Thank you so much for your business and your review! We hope you'll come back and see us again soon!

10/10 Excellent

Princess Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from John on 29 Apr 2024
Thank you so much for your business and your review! We hope to see you again soon.

10/10 Excellent

Susan

Travelled with family
Perfect location for the ballgame and arch.
Stayed 2 nights in Apr 2024
Response from Cory Sumpter on 26 Apr 2024
Thank you for your feedback regarding your recent stay at Hilton St. Louis Ballpark. We strive every day to give guest at great experiences. Next time you are in the area please come and experience are excellent services.

10/10 Excellent

Lora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to the ball park!
Stayed 2 nights in Apr 2024
Response from John on 25 Apr 2024
Thank you so much for staying with us and for your feedback! We appreciate it and hope you'll come back and see us again soon!

10/10 Excellent

Michelle

Stayed 2 nights in Apr 2024
Response from John on 17 May 2024
We are so happy that you enjoyed your time with us and that you chose to take the time to share your feedback with us! We hope to serve you again soon! Thank you again for your business and for your review!

6/10 Okay

CHRISTOPHER

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
There was a lot of hair in three corners of the bathroom floor and in the tub/shower. There was something that spilled and was never cleaned up on the nightstand and there was leftover BBQ ribs in a to-go box in the refrigerator. Apparently the room was not totally cleaned and ready for its next guests.
Stayed 2 nights in Apr 2024
Response from Cory Sumpter on 24 Apr 2024
Thank you for your feedback regarding your stay at the Hilton St. Louis Ballpark. Hotel Leadership team is definitely going to use your comments as a training to elevate our services. When you are in the area again, please come stay with us again.

8/10 Good

Natalie

Stayed 1 night in Apr 2024
Response from John on 17 May 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

10/10 Excellent

Thomas

Stayed 1 night in Apr 2024
Response from John on 17 May 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

2/10 Terrible

Josh

Travelled with partner
Disliked: Amenities
Our room had a sewer and drain issue and we had to listen to the sink gurgle water the entire stay. The constant noise came with a nice sewer odor as well. I called the front desk and let them know. They said they would send someone but no one ever showed. Then, when I decided to just take a shower and leave there was no soap either. 10/10 would not recommend this hotel.
Stayed 1 night in Apr 2024
Response from Cory Sumpter on 24 Apr 2024
Thank you for your feedback regarding your stay at the Hilton St. Louis Ballpark. The Hotel Leadership team would like to apologize for the service you experience. This is not the standard of services that we want our guest to encounter. We will definitely use your feedback as a training tool to elevate our service. The next time you are in the area please give us another chance to show you excellent service. If you need anything, please do not hesitate to reach out.

8/10 Good

Jessica

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from John on 17 Apr 2024
Thank you for your business and for your review. We appreciate both and hope to see you again soon!

8/10 Good

brandee

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property convenience of the area EXCEPT the parking
Stayed 2 nights in Apr 2024
Response from John on 11 Apr 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The property offered many amenities. This place was centered downtown and made for nice walks. Staff was more than courteous and great to work with
Stayed 1 night in Apr 2024
Response from John on 10 Apr 2024
Thank you so much for your business and for your kind review! WE appreicate your business and we hope to see you again soon!

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Need a bigger pool and a hot tub
Stayed 1 night in Apr 2024
Response from John on 8 Apr 2024
Thank you for your business and for your review! We appreciate both!

6/10 Okay

Ashley

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Our shower had no water pressure and the shower head was hanging half out of the wall. Our room was out of conditioner and body lotion. The safety latch on the door was broken off. There were dark brown stains on the wall by the bed. We asked for 2 towels, twice, and never got them. If we hadn’t been so tired and traveling with children, I would have put more energy into complaining to the front desk.
Stayed 1 night in Apr 2024
Response from John on 8 Apr 2024
Thank you so much for your review and for your feedback. We have alerted both the Engineering and Housekeeping team of the issues so that we can use your feedback to fix the issues in the room and reinforce the training for the Housekeeper responsible for that room. We are extremely grateful for feedback like this...it helps us to improve! Thank you again and we hope to see you the next time you are in the area!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to go sightseeing
Stayed 2 nights in Mar 2024
Response from John on 8 Apr 2024
Thank you so much for your review and your feedback! We hope you'll come back and see us again soon!

2/10 Terrible

Damian

Disliked: Cleanliness, staff & service, property conditions & facilities
Never ready for check in time, has been over an hour, can’t say when it will be ready. Happens every time. Very expensive but unreliable
Response from John on 8 Apr 2024
Thank you for your feedback! We sincerely apologize for the delay you experienced in getting into your room. We will share your feedback and use it to improve. Thank you for your business and your feedback!

4/10 Poor

Gerald

Disliked: Property conditions & facilities
The condition of the furniture and the TV was poor. Bathroom way out-dated. Location was convenient.
Stayed 4 nights in Mar 2024
Response from John on 3 Apr 2024
Thank you for your business and for your review. We're sorry that we did not meet your expectations. We hope you'll come back and give us another opportunity to serve you if you are ever in the area again.

4/10 Poor

Jonathan

Travelled with partner
Liked: Cleanliness, amenities
Having a nightclub on top is noisy for upper floor guests at night given this night club is open till 1am. That’s tough for guests who sleep at 10pm. Also pool is unusable it’s small and full of children. Also expect random rules and changes of rules without prior notice
Stayed 2 nights in Mar 2024
Response from John on 1 Apr 2024
Thank you for your feedback. We apologize that you were not satisfied with your stay, the disruption from 360 and your dissatisfaction with the size of the pool. We do hope you'll give us another chance if you are ever back in the area. We do appreciate your business and we're grateful for the feedback!

2/10 Terrible

Jacob

Liked: Staff & service
Disliked: Property conditions & facilities
The shower drain was broken the fridge didn’t work and we asked for someone to come fix the shower and nobody came to fix it
Stayed 1 night in Mar 2024
Response from John on 1 Apr 2024
Thank you for your business. We apologize that we did not live us to your expectations. We have shared this info with our Engineering team and we will get this fixed, but we apologize that it disrupted your stay.

8/10 Good

Cade

Stayed 1 night in Mar 2024
Response from John on 15 Apr 2024
Thank you for your business and for your review. We hope to serve you again soon!

8/10 Good

Susan, LENEXA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Cory Sumpter on 26 Mar 2024
Thank you for your feedback regarding your recent stay at Hilton St. Louis Ballpark. We strive every day to give guest at great experiences. Next time you are in the area please come and experience are excellent services.

10/10 Excellent

Beth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the roof top bar, loved the convenience to Ballpark Village and thought the bed was very comfortable.
Stayed 1 night in Mar 2024
Response from John on 26 Mar 2024
Thank you for choosing to stay with us and for sharing your feedback. We appreciate both and we hope to see you again soon!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from John on 26 Mar 2024
Thank you for your business and your review. We hope you will come back and see us again soon.

2/10 Terrible

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Spend a ton of money to stay, then have to outrageous amount to park your vehicle there. No free breakfast, of course had to pay for which was to expensive. Room was nice and clean but had no commodities in bathroom. Oh and after you almost $400 for room and parking you charged another $50 for like insurance and you don't get that back. Very disappointed wth this hotel. Will never return. Hotel we stayed at last time was way better!!!!
Stayed 1 night in Mar 2024
Response from John on 26 Mar 2024
We apologize that you we did not meet your expectations. We hope to see you again if you are ever back in St. Louis. Thank you for your business and for sharing your feedback with us.

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from John on 26 Mar 2024
Thank you so much for your business and for your kind review. We hope to be able to serve you again soon!

6/10 Okay

Chenoa

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from John on 19 Mar 2024
Thank you for your business and your review. We hope to serve you again if you are ever back in the area again.

8/10 Good

Ariel

Stayed 1 night in Mar 2024
Response from John on 3 Apr 2024
Thank you for your business and for your review! We hope to see you again soon!

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like how breakfast was not supplied. But overall it was a great stay
Stayed 1 night in Mar 2024
Response from Cory Sumpter on 13 Mar 2024
Thank you for staying at Hilton St. Louis Ballpark. Your feedback is very much appreciative as we elevate our guest experiences. Please come stay with us again the next time you are in the area.

4/10 Poor

Allias

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They don't a microwave and a refrigerator in the rooms
Stayed 2 nights in Mar 2024
Response from Cory Sumpter on 13 Mar 2024
Thank you for your feedback regarding your stay at the Hilton St. Louis Ballpark. Hotel Leadership team is definitely going to use your comments as a training to elevate our services. When you are in the area again, please come stay with us again.

10/10 Excellent

Princess Dianna

Liked: Cleanliness, property conditions & facilities
It was awesome
Stayed 2 nights in Mar 2024
Response from John on 7 Mar 2024
Thank you so much for your business and your review. We hope to serve you again soon!

6/10 Okay

Elizabeth

It was just ok
Stayed 2 nights in Mar 2024
Response from Cory Sumpter on 6 Mar 2024
Thank you for your recent stay at Hilton St. Louis Ballpark. Your feedback is very much appreciative as we elevate our guest experiences. Please come stay with us again the next time you are in the area.

6/10 Okay

Rebecca

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathrooms need to be update the toilets barley flush and the shower is not the best. The cleanliness of the room was questionable.
Stayed 2 nights in Feb 2024
Response from Cory Sumpter on 28 Feb 2024
Evening Rebecca,I hope all is well. We here at Hilton Ballpark would like to thank you for your feedback. Please note that Hotel Leadership will definitely look into your comments to help us elevate our service. If you need anything else, please do not hesitate to reach out.

10/10 Excellent

Lindsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Cory Sumpter on 28 Feb 2024
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.

10/10 Excellent

LINDA, Peoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly & helpful !
Stayed 2 nights in Feb 2024
Response from Cory Sumpter on 28 Feb 2024
Thank you for your feedback. Please come stay at Hilton Ballpark again when you are in the area.