2/10 แย่มาก
Parisa
เดินทางกับครอบครัวและเด็กเล็ก
15 มิ.ย. 2024
My car auto locked by accident with my iPhone and my baby locked inside in 100 degree temperatures outside. Fearing for my baby’s safety I ran inside to ask the front desk to call my husband immediately. The woman at the front desk could not have been less helpful or less interested. I asked her to please call my husband or help me figure out how to use the house phone to call my husband so he could rush down and open the door. Instead of helping me, she proceeded to check someone into their room as I’m standing there in a panic. Thankfully my husband showed up within a couple minutes and opened the door. When I confronted the employee, she said “she was checking in another guest” and therefore couldn’t do more to help me. Sorry but helping someone in a situation like that should always take priority over checking someone into their room. The rest of our experience went fine but clearly some people shouldn’t be in a client / guest facing role. This experience left a very bad taste in my mouth for rest of our stay.
Parisa
เข้าพัก 1 คืน, มิถุนายน 2024