Lobby

Reviews of Best Western Springfield Hotel

2.5 out of 5
Best Western Springfield Hotel
818 Charlestown Rd, Springfield, VT

Reviews

8.8

Excellent

Rating 10 - Excellent. 349 out of 683 reviews" "
Rating 8 - Good. 246 out of 683 reviews" "
Rating 6 - Okay. 54 out of 683 reviews" "
Rating 4 - Poor. 21 out of 683 reviews" "
Rating 2 - Terrible. 13 out of 683 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

richard

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Court

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and up to date.
Stayed 1 night in Apr 2024

8/10 Good

Bob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Apr 2024

10/10 Excellent

George

Business traveller
Liked: Cleanliness, amenities
Employees and room
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
We are thrilled to receive a glowing five out of five star review from George! Thank you for recognizing our exceptional employees and for sharing your positive experience in your room. Your feedback means the world to us!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Right off the highway. The staff is very friendly, the rooms are always clean.
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
We are thrilled to receive a glowing five out of five star review from Daniel! Thank you for recognizing our exceptional employees and for sharing your positive experience in your room. Your feedback means the world to us!

10/10 Excellent

Kristin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly convenient, very clean, and the rooms were very nice. Faye went above and beyond to help us when I called beforehand with several questions about our stay and our room - she was wonderful!
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
We are truly grateful to you for the wonderful review! Thank you for highlighting how our team members went above and beyond to assist you before your visit. We couldn't agree more.

10/10 Excellent

Douglas, San Jose

Stayed 1 night in Apr 2024

8/10 Good

Stacey

Travelled with family
Excellent stay. Convenient to Highway and we really like the pool and game room and breakfast
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Stacey,Thank you for your wonderful review of your recent stay with us! We are delighted to hear that you found our hotel conveniently located off I-91 exit 7 and enjoyed our pool, game room, and breakfast offerings. Your feedback means the world to us!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 11:45 PM due to poor weather and road conditions during a snowstorm. The staff was great to us , understanding, helpful , and very kind . Room was very clean as well as the hotel itself. Breakfast the next day was just what we needed
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Julie ,I wanted to take a moment to express our gratitude for choosing to stay with us recently. We truly appreciate you taking the time to provide feedback on your experience, despite the challenges posed by the storm.We were delighted to have you as our guest, and I am pleased to hear that you enjoyed our breakfast offerings. Your kind words mean a lot to us, and I will be sure to share your feedback with our team.If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to reach out. We value your input and strive to improve our services based on our guests' suggestions.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future.Warm regards,Stephanie ParkerGeneral Manager

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Mar 2024
Thank you for your review and for staying with us at the Best Western Springfield Vermont.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a ski weekend.
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Michael,Thank you for choosing our hotel while skiing in Vermont. We are please you enjoyed your stay. We look forward to hosting you again in the future.

8/10 Good

Igor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice room, minifridge with separate freezer; convenient location, close to major roads but not noisy. Clean bathroom (but the sink was clogged). Ok breakfast options. Nice staff. Overall, a nice (but not terribly cheap) and convenient (30min) overnight option for your winter trip to Okemo
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Igor,Thank you for taking the time to review our hotel and for sharing your experience. We are pleased to hear you enjoyed your room and the great amenities our hotel has to offer. Hopefully you were able to check our the indoor heated pool and or the game room. We hope to be able to host you the next time you return to ski Okemo.

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!!
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Thank you!!

10/10 Excellent

Jina

Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Thank you for your review!

10/10 Excellent

Fran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 26 Feb 2024
Thank you for the 10 our of 10 review!

8/10 Good

Linnea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A best western.
Stayed 1 night in Jan 2024
Response from General Manager on 26 Feb 2024
Linnea,Thank you for your review. We hope to see you again in the near future.

10/10 Excellent

Yinghong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 26 Feb 2024
Yinghong,Thank you for the 10 out of 10 review. We appreciate your business and look forward to hosting you in the near future.

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 26 Feb 2024
Thomas,Thank you for the review of your recent stay with us. We hope to see you again in the near future.

8/10 Good

Barbara

Stayed 4 nights in Jan 2024
Response from General Manager on 26 Feb 2024
Barbara,Thank you for the review of your recent stay with us. We hope to see you again in the near future.

10/10 Excellent

Debora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is quiet, clean and the staff extremely friendly.
Stayed 1 night in Jan 2024
Response from General Manager on 26 Feb 2024
Debora,Thank you for your 5 star review. We hope to see you again soon.

10/10 Excellent

Nathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the better budget hotels I have stayed at for a night on our ski adventures. We're a family of four (two little kids) and shared a two queen room. Room was clean and had plenty of space for gear. We did'nt have time to swim but the pool was warm (we checked) and looking inviting. Breakfast was simple and had something for everyone. Town is a close drive for a sit down resturant and I noticed pleanty of takeout options for dinner. Checkout was easy.
Stayed 1 night in Jan 2024
Response from General Manager on 26 Feb 2024
Nathan,Thank you for all taking the time to review your recent stay with us at the Best Western -Springfield Vermont. We are pleased to hear that you and your family had a great time. Hopefully next time you will have time to enjoy our indoor heated pool.

10/10 Excellent

Adolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 26 Feb 2024
Adolfo,Thank you for the review of your recent stay with us. We hope to see you again in the near future.

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 26 Feb 2024
James,Thank you for the review of your recent stay with us. We hope to see you again in the near future.

10/10 Excellent

Helenildo Oliveira Cerqueira

Stayed 1 night in Jan 2024
Response from General Manager on 26 Feb 2024
Helenido,Thank you for the review of your recent stay with us. We hope to see you again in the near future.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 26 Feb 2024
Jason,Thank you for the review of your recent stay with us. We hope to see you again in the near future.

10/10 Excellent

Daniella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great waffles at breakfast
Stayed 2 nights in Dec 2023
Response from General Manager on 26 Feb 2024
Daniella,Thank you for the review of your recent stay with us. We hope to see you again in the near future.

8/10 Good

John

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good stay.
Great hotel for price. Close to Okemo. Could have been cleaner. Found hair on towel, old bar of soap in shower and potato chips in nightstand drawer. Free breakfast was ok. Nice 10’ deep pool.
Stayed 2 nights in Dec 2023
Response from General Manager on 4 Jan 2024
Thank you for your review of your recent stay with us. We apologize that the room you were checked into was not up to our normal standards. We will be sure to look into this and make appropriate changes to ensure this doesn't happen in the future. We hope you will give us another try the next time you are in the Springfield, Vermont area.

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Game room and washer/dryer facility was a bonus on this trip.
Stayed 1 night in Dec 2023
Response from General Manager on 26 Feb 2024
Lori,Thank you for your review. Adults and children alike just love our game room. It is a great area to hang when you you are not wanting to hang in the indoor heated pool.

10/10 Excellent

Tal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay on route. Spacious, very clean, extremely friendly and helpful staff, and great indoor pool and gym. A rare gem in this area. Great for a family
Stayed 1 night in Jan 2024
Response from General Manager on 26 Feb 2024
Tal,Thank you for the review of your recent stay with us. We hope to see you again in the near future.

4/10 Poor

Mark

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Corey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 2 nights in Dec 2023

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The greeting staff at the desk was absolutely amazing at the Springfield Location. I think her name was Faye. So nice, so pleasant. I Will definitely be a returning guest.
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
Thank you for the kind review. The staff here take great pride to ensure each and every guest is welcome and feel at home. We look forward to seeing you again in the near future!

10/10 Excellent

Nicholas

Stayed 2 nights in Dec 2023

10/10 Excellent

Tom

Stayed 1 night in Dec 2023
Response from General Manager on 26 Feb 2024
Tom,Thank you for the review of your recent stay with us. We hope to see you again in the near future.

10/10 Excellent

John

Clean, convenient and pet friendly. Staff is always knowledgeable and friendly.
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
Thank you for choosing to stay with us here at the Best Western, Springfield VT. Where we do welcome your pet with a fee. We are happy you were able to bring your fur-baby along with you while visited Vermont. We look forward to seeing you again in the near future!

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, comfy bed, hot showers, good breakfast.
Stayed 1 night in Nov 2023
Response from General Manager on 4 Jan 2024
Thank you for the 5 out of 5 review! We are delighted that you had a great stay and enjoyed your room, bed, shower and breakfast! We look forward to hosting you again in the near future!

10/10 Excellent

Luc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast!
Stayed 9 nights in Nov 2023

10/10 Excellent

Paula

Travelled with group
Liked: Staff & service, property conditions & facilities
The staff here were friendly and helpful. Our room was very clean and well-appointed. We enjoyed the indoor saltwater pool. Breakfast was very good. We would definitely stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Business traveller
Friendly and helpful staff
Stayed 1 night in Nov 2023

10/10 Excellent

Judith

Stayed 1 night in Oct 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
We spent one full day and night there. It was quiet and clean and the front desk lady Faye was just the nicest and sweetest. Me and my husband stayed for our 1 yr wedding anniversary. And our plans got changed so we swam in the pool and got our laps in. We had whole area to ourselevs. Was so nice and relaxing.
Stayed 1 night in Oct 2023

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and clean. I would have liked a safe and i forgot to check to make sure the alarm clock wasn't set and it went off at 6 a.m. Housekeeping should make sure it is not set when they clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in a great location.
The hotel is beautiful and very clean. They put on a great Continental Breakfast and have a beautiful pool. They also have a nice game room and fitness center. My only complaint would be that the heater in our room was very noisy when it came on making it hard to hear the TV and to fall asleep.
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was surprisingly large and very clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, well-kept and my room was excellent. If there were restaurants close by it would be perfect.
Stayed 2 nights in Oct 2023

8/10 Good

JERRY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Teri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were grateful that there was a room for us last minute in foliage season. The front desk staff was very welcoming and helpful. The bed was comfortable and we slept well. It had everything we needed and nothing that bothered us.
Stayed 1 night in Oct 2023

8/10 Good

Rachel

Stayed 2 nights in Oct 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet comfortable
Stayed 3 nights in Sep 2023