"I booked online at , what I believed was the website. After a couple days I had still not received any confirmation so was growing concerned. When I called the only number available I reached headquarters, not a local number for the local facility. I explained the situation and my concerns. Reluctantly, he confirmed I had a reservation but could not give any additional information because, he said, I had booked through a third party. I had gone through their web page. He was reluctant to chat beyond that I had a reservation. When we showed up, everything went through without a hitch, much to my relief. The final cost was only about $70.00 more than the total cost quoted online. The frustration of all this is quite annoying. It soured the experience."