Aerial view

Reviews of Sport Hotel Hermitage & Spa

5 out of 5
Sport Hotel Hermitage & Spa
Carretera General, S/N, Soldeu

Reviews

9.6

Exceptional

Rating 10 - Excellent. 130 out of 150 reviews" "
Rating 8 - Good. 13 out of 150 reviews" "
Rating 6 - Okay. 3 out of 150 reviews" "
Rating 4 - Poor. 1 out of 150 reviews" "
Rating 2 - Terrible. 3 out of 150 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Elias, Tel Aviv

Disliked: Staff & service
Stayed 5 nights in Feb 2024

10/10 Excellent

Mefreh

Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Water circuit was clean and quiet
Stayed 1 night in Sep 2023
Response from Alessia L. Vilboux de Poli, Quality Assistant on 13 Oct 2023
Dear Linda,Thank you for sharing your kind opinion following your stay at Sport Hotel Hermitage & Spa.We are delighted to learn that you had an enjoyable experience and stay with us, and that you particularly enjoyed our Spa. We look forward to the pleasure of welcoming you back to your home in the hearth of Pyrenees soon!Yours sincerely,

10/10 Excellent

miss

Stayed 4 nights in Oct 2023

10/10 Excellent

JAMES, APO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was efficient, friendly, and professional. Our junior suite, the spa, outdoor pool and dining options were spectacular. All this surrounded by the phenomenal, natural beauty of Andorra and our stay was just perfect. We will be back again.
Response from Alessia L. Vilboux de Poli, Quality Assistant on 13 Sep 2023
Dear James,Thank you for sharing your kind opinion following your stay at Sport Hotel Hermitage & Spa.We are delighted to learn that you had an enjoyable experience and stay with us. We look forward to the pleasure of welcoming you back to your home in the hearth of Pyrenees soon!Yours sincerely,

10/10 Excellent

DANIELA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply, one of the best experiences all around.
Stayed 2 nights in Jun 2023
Response from Blanca Castro - Quality & Training on 20 Jun 2023
Dear Daniela,Thank you for sharing your opinion following your stay at Sport Hotel Hermitage & Spa.We are delighted to learn that you had an enjoyable experience with us. Thank you for recommending us!We look forward to welcoming you back to your home in the hearth of Pyrenees soon.Kind regards,

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to watch world cup finals.
Stayed 4 nights in Mar 2023

10/10 Excellent

Kanat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This has got to be one of the very best hotels we have ever stayed in, the staff were all very attentive and friendly. We will for sure be back
Stayed 7 nights in Jan 2023
Response from Blanca Castro - Quality & Training on 16 Mar 2023
Dear David,Thank you for sharing your opinion following your stay at Sport Hotel Hermitage & Spa.We are delighted to learn that you had an enjoyable experience with us. I would like to particularly thank you for your kind compliments towards our team members and we are happy to learn that they contributed to make your stay memorable.We look forward to welcoming you back to your home in the hearth of Pyrenees soon!Kind regards,

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location by the mountain access. Excellent service and staff. Used ski guide services and it was great. Be sure to make dinner reservations .

10/10 Excellent

Morten

Stayed 5 nights in Jan 2023

10/10 Excellent

Vinicius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and excellent food
Stayed 2 nights in Oct 2022
Response from Blanca Castro - Quality & Training on 25 Oct 2022
Dear Alicia,Thank you for sharing your opinion following your stay at Sport Hotel Hermitage & Resort.We are indeed delighted to learn that you had a beautiful experience with us and enjoyed our gastronomy.We look forward welcoming you back to your home in the hearth of Pyrenees soon!Yours sincerely,

10/10 Excellent

Steph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best ever short stay
We spent three nights being utterly spoiled by the wonderful staff and amazing surroundings. The food excellent and service perfect ! We will certainly visit again !
Stayed 3 nights in Sep 2022
Response from Blanca Castro - Quality & Training on 26 Sep 2022
Dear Steph,Thank you very much for taking the time to share your opinion following your stay at Sport Hotel Hermitage & Spa.We are delighted to learn that you had an enjoyable and unique experience with us and I would like to particularly thank you for your kind compliments towards our team members. Thank you for recommending us!We look forward to welcoming you back soon to your home in the hearth of Pyrenees.Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best
Amazing stay at one of the best hotels in the world. The staff and level of service is at the best level I’ve ever seen. The breakfast was just another breathtaking experience and what a view while you eat. The one downfall is the food is lunch, dinner and snacks are so expensive that it makes you go elsewhere. And other then the Japanese restaurant which our friends said was very good on taste, my experience with the other onsite restaurants was the food wasn’t great. But in saying that we are definitely coming back.
Stayed 5 nights in Jul 2022
Response from Sport Hotel Hermitage & Spa on 15 Jul 2022
Dear David, Thank you for sahring your comments and we are glad to hear that you enjoyed your stay with us. We wil share your experience with the rest of the team. Hope you see you again in the near future. Warm regards from Andorra

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly romantic
Everything about the hotel was perfect, could not praise the staff enough, the location was perfect, room clean and so comfortable. Staff were knowledgeable, the restaurant was amazing and food so tasty. Will definitely go back and spend more time when next Andorra.
Stayed 1 night in Jun 2022
Response from Sport Hotel Hermitage & Spa on 25 Jun 2022
Dear Adrian, Thank you very much for your positive review of the Sport Hotel Hermitage. It is an honor to note that he had a great experience with us. In our daily lives, we try to create unforgettable experiences by making our customers forget their daily routine and letting themselves be carried away by the beauty of the moment. I am also very happy that the service at our establishment was to your liking. The whole team awaits you with a big smile in the not too distant future and in the meantime we wish you the best.

10/10 Excellent

Mr James

Stayed 7 nights in Feb 2022

8/10 Good

Elias, Tel Aviv

Travelled with family and small children
Liked: Cleanliness
Value for money
Stayed 5 nights in Feb 2022
Response from Nina Pont - Quality & Training on 9 Mar 2022
Estimado Sr. Elias, Me gustaría agradecerle el tiempo que ha dedicado a compartir con nosotros todos los detalles de su experiencia en Sport Hotel Hermitage & Spa. Como miembro de The Leading Hotels of the World trabajamos diariamente con el objetivo de brindarles un servicio personalizado que haga de su estancia una experiencia inolvidable. También le pido que si tiene algún comentario a añadir me lo envíe por aquí para poder transmitirlo y mejorar nuestros servicios. ¡Estamos deseando volver a recibirles de nuevo. Las puertas de su casa en los Pirineos estarán siempre abiertas para usted! Reciba un cordial saludo,

2/10 Terrible

Daniel

Stayed 2 nights in Nov 2021
Response from Nina Pont Qualitat & Formació on 5 Dec 2021
Estimado Daniel, Como miembro de The Leading Hotels of the World trabajamos diariamente con el objetivo de brindarles un servicio personalizado que haga de su estancia una experiencia inolvidable, por ese motivo quería saber si tiene algún comentario sobre su estancia para poder mejorar nuestros servicios. Saludos cordiales,

10/10 Excellent

Nydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Nina Pont - Quality & Training on 22 Jul 2021
Chère Mme. Nydia, Merci pour votre excellent puntuation. Nous avons félicité touts les équipes suite à votre commentaire pour leur professionnalisme. C'est un plaisir de vous compter parmi nos clients fidèles. Nous espérons avoir le plaisir de vous recevoir à nouveau bientôt, au Sport Hotel Hermitage. Bien à vous, Nina Pont Quality & Training

10/10 Excellent

Severine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merveilleux sejour
Merveilleux séjour! Excellent emplacement aux pieds des pistes, un service impeccable et un spa magnifique! Koy exceptionnel a faire absolument mais tous les restaurants sont tres bons et l’offre est vraiment variée. Nous avons fait l’activité raquettes et moto neige super activités que nous recommandons fortement!
Spa
Activité Raquettes
Activité Moto Neige
Glass Bar
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Jan 2020
Response from Nina Pont - Quality & Training on 4 Jan 2021
Dear Mr. /Mrs. I would like to show all my gratitude for taking the time to share with us the details of your experience at Sport Hotel Hermitage & Spa. As a member of The Leading Hotels of the World, we are working day by day with the aim of providing a personalized service and remarkable experiences to our guests. Thank you for choosing Sport Hotel Hermitage to spend a few days in Andorra. The doors of your home in the hearth of Pyrenees will be always open for you. Best Regards

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, very pleasant despite COVID 19. The spa with mountain views is exceptional, the rooms are clean, large with very pleasant terraces. The staff is very nice, very helpful even if some of them don't speak English or French. The breakfast is very good.
Stayed 2 nights in Jul 2020
Response from Elena M on 5 Aug 2020
Thank you so much for your review. We will share it with our team. I hope to welcome you soon again ! Have a nice summer

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service and value
One of the best experiences of a hotel we have ever had, despite not being long open. Spa was open, service was professional and friendly and they went further than they needed to to make our stau exceptional.
Stayed 1 night in Jul 2020
Response from Elena Mateu on 18 Jul 2020
Thank you so much for your feedback, we are looking forward to welcome you again ! Sport Hotel Hermitage & Spa team

2/10 Terrible

Verified traveller

Stayed 3 nights in Feb 2020
Response from Departamento de Calidad y Formación on 28 Feb 2020
Estimado Anonymous, Muchas gracias por compartir su opinión respecto a su reciente estancia en Sport Hotel Hermitage & Spa con otros viajeros. Lamentamos saber que su estancia en esta ocasión no ha estado a la altura de sus expectativas, dicha situación no representa nuestro servicio habitual. Esperamos poder volver a recibirle muy pronto de nuevo. Reciba un cordial saludo,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Departamento de Calidad y Formación on 12 Feb 2020
Estimado Anonymous, Antes que nada me gustaría agradecerle el tiempo empleado en compartir con nosotros los detalles de su estancia en Sport Hotel Hermitage & Spa. Nos sentimos muy afortunados de que su estancia haya estado a la altura de sus expectativas y esperamos poder recibirle pronto de nuevo. Reciba un cordial saludo

6/10 Okay

Nataliya, Phila

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not filling this out unless i get some perks like
Stayed 7 nights in Jan 2020
Response from Quality and Training Department on 2 Feb 2020
Dear Nataliya, First of all, I would like to thank you for the time spent sharing with us the details of your stay at Sport Hotel Hermitage & Spa. Unfortunately, we do not completely understand to what services you are referring to, nonetheless we hope you enjoyed your stay with us in our resort. We look forward to welcoming you again to Sport Hotel Hermitage & Spa, your home in the Pyrenees. Best regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great hotel in a nice location to ski. Good spa, but quite a journey from the room! Breakfast was great, although the ordered food could be improved.
Stayed 2 nights in Jan 2020
Response from Quality and Training Department on 31 Jan 2020
Dear Anonymous, First of all, I would like to show all my gratitude for taking the time to share with us the details of your experience at Sport Hotel Hermitage & Spa. We regret to know that some of the services that were offered during your stay were lacking attention. These cases do not reflect our usual service of work since we incur our staff in paying attention to the small details. Therefore, we will send your comments to the relevant responsible to avoid these possible incidents again. We look forward to welcoming you soon in the Pyrenees. Best regards,

8/10 Good

Joanna

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good overall
Hotel was nice and in a good condition. Rooms were comfortable and with great views. Issue is on floor -2, you can hear the breakfast room noises from early on!
Stayed 3 nights in Jan 2020
Response from Quality and Training Department on 31 Jan 2020
Dear Ms. Joanna, I would like to show all my gratitude for taking the time to share with us the details of your experience at Sport Hotel Hermitage & Spa. We are delighted to know that you enjoyed your stay with us. As for the inconvenience with regards to the noises of level -2, we will send your comments to the relevant responsible to avoid these possible incidents again. We look forward to welcoming you soon at your home in the Pyrenees. Best regards,

10/10 Excellent

ROY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Quality and Training Department on 31 Jan 2020
Dear Roy, First of all, I would like to thank you for the time spent sharing with us the details of your stay at Sport Hotel Hermitage & Spa. We are delighted to know that your stay was according to your expectations. We look forward to welcoming you soon again at your home in the Pyrenees. Best regards,

10/10 Excellent

Mordehai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מוטי
מלון מדהים ושרות מעולה נוף לסקי, ספא ברמה מאד גבוהה ארוחת בוקר מצויינת אווירה נעימה מאד נכונים לסייע בכל בקשה בשמחה
Stayed 1 night in Dec 2019
Response from Quality and Training Department on 31 Jan 2020
Dear Mordehai, I would like to show all my gratitude for taking the time to share with us the details of your experience at Sport Hotel Hermitage & Spa. I am very pleased with your positives comments and scores, which reflects a stay according to your expectations. All your feelings will be communicated to our staff since it is our main source of motivation. Thank you for choosing Sport Hotel Hermitage for your stay in Andorra. The doors of your home in the hearth of Pyrenees will be always open for you. Best regards,

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star in the mountains next to the slope
Beautiful location and nice rooms. Glass bar is really lovely for drinks and snacks. Great location right in the centre of the village and beside the ski lifts.
Stayed 1 night in Nov 2019
Response from Ruth Ruiz on 17 Nov 2019
Dear Timothy, I would like to show all my gratitude for taking the time to share with us the details of your experience at Sport Hotel Hermitage & Spa. We hope to have the pleasure of welcome you back soon. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are not enough superlatives to describe this property. It needs a 5+ star rating. This is probably the nicest place I have ever stayed just based on facilities, amenities, and staff. Then add that it's in a fairy tale setting on the side of a mountain. Just wow.
Stayed 1 night in Jun 2019
Response from Quality and Training Department on 5 Jul 2019
Dear Guest, Thank you so much for sharing with us your wonderfull review regarding your recent stay at Sport Hotel Hermitage & Spa. We are working day by day with the aim of providing a personalized service and remarkable experiences to our guests, and comments like yours are our best source of motivation. We hope to have the pleasure of welcome you back soon in your home in the heart of the Pyrenees. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Quality and Training Department on 7 Jul 2019
Estimado cliente, Muchas gracias por compartir su experiencia con otros viajeros, Nos es muy grato saber que disfrutó de una agradable estancia y espera mos poder volver a darle la bienvenida de nuevo pronto. Un cordial saludo,

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
All round Fantastic hotel - no wonder it’s part of the leading hotels of the world group.
Stayed 7 nights in Jan 2019
Response from Quality and Training Department on 8 Feb 2019
Dear Mr. Martin , I would like to show all my gratitude for taking the time to share with us the details of your experience at Sport Hotel Hermitage & Spa. All your feelings will be communicated to our whole staff because it is our main source of motivation. Best Regards

2/10 Terrible

kerry, england

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not 5 star
The only good thing about this hotel is where you store your skis and the staff helping you with your boots. This hotel charged me twice for our stay and blamed me that Expedia hadn’t given them the money. They charged my credit card €5000 without my consent. They charged me for a ski lesson I did not have and refused to take the charge off our account as I had no proof I cancelled it. The Japanese restaurant was a joke. Staff useless and food below average. Rooms boiling.
Stayed 5 nights in Feb 2018

10/10 Excellent

Arash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of a kind hotel
This is really one of kind hotel. Our visit was during the summer time but I did have a view of the mountains and can only imagine what is would be like during the winter season. Accommodations are fantastic they need to extend spa hours. Our bar tender (Markel) was very attentive and made our stay really fun. I would go back just for the drinks.
Stayed 1 night in Jul 2017

10/10 Excellent

Juan C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo mejor de andorra!
Todo increíble! El hotel divino y el personal muy amable! La verdad hicieron que tengamos unas vacaciones únicas! Estuvieron en todos los detalles, mejor imposible!
Stayed 7 nights in Jan 2024
Response from Ivan Palacios, Asistente Calidad on 20 Feb 2024
Estimado Sr. Juan, Me gustaría agradecerle el tiempo que ha dedicado a compartir y valorar su experiencia en Sport Hotel Hermitage & Spa. Ha sido un placer recibirle y saber que ha disfrutado de una experiencia increíble. También me gustaría agradecerle su valoración positiva hacia nuestro personal. Sus comentarios han sido compartidos con todo el equipo pues son nuestra mejor motivación. Esperamos poder darle de nuevo la bienvenida a Sport Hotel Hermitage & Spa. Reciba un cordial saludo,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Adrien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe
Stayed 2 nights in Nov 2023
Response from Alessia L. Vilboux de Poli, Assistante Qualité on 13 Dec 2023
Cher Adrien,Merci d'avoir partagé votre avis suite à votre séjour au Sport Hotel Hermitage & Spa. Nous sommes ravis d'apprendre que vous avez passé un superbe séjour parmis nous. Merci de nous recommander! Nous espérons avoir le plaisir de vous accueillir à nouveau dans votre maison au cœur des Pyrénées prochainement! Bien sincèrement,

10/10 Excellent

Josh

Liked: Cleanliness, property conditions & facilities, room comfort
Excelente
Fabuloso
Stayed 2 nights in Nov 2023
Response from Alessia L. Vilboux de Poli, Asistente Calidad on 14 Nov 2023
Estimado Josh,Gracias por compartir su opinión tras su estancia en el Sport Hotel Hermitage & Spa.Ha sido un placer recibirle y saber, a través de sus comentarios y puntuaciones, que ha tenido una experiencia única con nosotros. ¡Gracias por recomendarnos!Las puertas de su casa en los Pirineos estarán siempre abiertas para usted. Reciba un cordial saludo,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very exceptional hotel
Stayed 4 nights in Oct 2023
Response from Alessia L. Vilboux de Poli, Quality Assistant on 12 Oct 2023
Dear Guest,Thank you for sharing your kind opinion following your stay at Sport Hotel Hermitage & Spa.We are delighted to learn that you had an enjoyable experience and stay with us. We look forward to the pleasure of welcoming you back to your home in the hearth of Pyrenees soon!Yours sincerely,

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy atento y la limpieza del hotel muy buena
Stayed 2 nights in Sep 2023
Response from Alessia L. Vilboux de Poli, Asistente Calidad on 13 Sep 2023
Estimado Miguel,Gracias por compartir su opinión tras su estancia en el Sport Hotel Hermitage & Spa.Ha sido un placer recibirle y saber, a través de sus comentarios y puntuaciones, que ha tenido una experiencia única con nosotros. ¡Gracias por recomendarnos!Las puertas de su casa en los Pirineos estarán siempre abiertas para usted. Reciba un cordial saludo,

10/10 Excellent

Sandrine

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe hôtel, personnel adorable, ambiance cosy, petit déjeuner gargantuesque. Séjour au top
Stayed 1 night in Aug 2023
Response from Alessia L. Vilboux de Poli, Assistante Qualité on 5 Sep 2023
Chère Sandrine,Merci d'avoir partagé votre avis suite à votre séjour au Sport Hotel Hermitage & Spa.Nous sommes ravis d'apprendre que vous avez passé un superbe séjour avec nous et que vous appréciez notre petit déjeuner. Merci de nous recommander!Nous espérons avoir le plaisir de vous accueillir à nouveau dans votre maison au cœur des Pyrénées prochainement.Bien sincèrement,

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
No ha cumplido mis expectativas
Dado el precio que pagué por las dos habitaciones, hay ciertas cosas que me han decepcionado. En un hotel de cinco estrellas no esperas tener que dormir con un ventilador y que la habitación no disponga de aire acondicionado (quizás con el cambio climático y dado que a partir de ahora los veranos serán así, deberían haberlo solucionado…); que la piscina exterior no esté en el hotel (de cinco estrellas) si quieres usarla tengas que cruzar la carretera e ir a otro edificio; que el spa esté distribuido en tres plantas y para usar todas sus instalaciones tengas que subir y bajar escaleras ya que según nos dijeron, el ascensor estaba estropeado. En fin, aunque el personal ha sido muy atento nos hemos ido con la sensación de que es un hotel que en invierno debe funcionar mucho mejor que en verano ya que dispondrá de todo el personal necesario para atender a los clientes (nosotros no recibimos ayuda con las maletas ni a la entrada ni a la salida, por ejemplo).
Stayed 3 nights in Aug 2023
Response from Alessia L. Vilboux de Poli, Asistente Calidad on 13 Sep 2023
Estimado/a Sr. o Sra.,Me gustaría agradecerle el tiempo que ha dedicado a compartir y valorar su experiencia en Sport Hotel Hermitage & Spa.Lamento ver reflejado en sus puntuaciones y comentarios que su estancia no ha estado a la altura de sus expectativas, por lo que me gustaría expresarle en nombre de todo el equipo nuestras más sinceras disculpas. De igual manera, tomamos en consideración sus comentarios sobre el aire acondicionado. Como hotel de montaña nos hemos encontrado con una situación meteorológica excepcional que no es representativa de nuestro servicio habitual. De todos modos, no lo tomamos como una excusa, sino como momento de aprendizaje para seguir mejorando la experiencia de nuestros clientes. Agradecerle de nuevo el tiempo empleado en transmitirnos sus inquietudes, y esperamos poder darle de nuevo la bienvenida a su casa en los Pirineos. Reciba un cordial saludo,

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Dora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Rimma

Stayed 3 nights in Mar 2023

10/10 Excellent

André

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022