Holiday Inn Express & Suites Ottawa West - Nepean by IHG
8/10 Good
"The lobby area was closed for construction and we had to use the side door which has a lip to bring in the luggage cart. The website said the gym and pool were closed, however, nothing was said about the lobby and this was very inconvenient. "
"My family and I have stayed at the Brookstreet Hotel on six different occasions over the years, and it has always been a place we’ve looked forward to visiting. Because of those consistently great experiences in the past, I felt it was important to reach out and share some concerns about our most recent stay.
Prior to our arrival, my credit card had unfortunately been compromised. I called the front desk ahead of time to ask if there was any flexibility regarding the security deposit. I was told there was nothing that could be done and that a credit card was required. While I understand policies are in place for a reason, the interaction felt somewhat dismissive and set a disappointing tone before we even arrived. Upon arrival the front desk told me there was absolutely no issue putting the $200 charge on debit , which took my be surprise and upset me a little as I rushed around for 24hrs prior to get a credit card setup and activated so I could pay the deposit, which ultimately I did NOT need to do.
When we checked in and arrived at our room, there were several dirty plates and room service trays sitting outside our door. I called the front desk to have them removed, but an hour later they were still there. After calling again, they were finally cleared — but only after approximately three and a half hours had passed.
Later that evening we ordered room service. Unfortunately, the drinks that were delivered were not what we ordered, and the cookies we received were complet"
"Hotel was great, staff were amazing. Hotel itself was very clean and well kept but it is older and a little outdated. Breakfast buffet was very good. "
"The pool and hot-tub were nice. I would like to see an adult time (10-11 pm). It was March break for Quebec students and the pool was always full. The breakfast had lots of selections, we enjoyed the cut up fruit bowl. The room was clean and spacious, we had the accessible bathroom for my son and it had lots of space. "
What's it like to stay at an apartment in Smiths Falls?
You'll find 8 accommodation options in Smiths Falls. Though there aren't many apartments, we can help you search for accommodation with similar amenities. When you search for a place to stay on Expedia, you can use the filters to search for a kitchen— just one of the conveniences you might find in an apartment. You can also filter by similar property types like holiday homes, condos or guest houses. Take time to enjoy the waterfalls and riverfront in this family-friendly area.
How do you know if an apartment is a good option for you?
An apartment features a kitchen for convenient meals, and is usually more spacious than a traditional hotel room. Apartments are a good option for solo travellers who want to stay in at night and plan out their next day, and also for families who want the conveniences of home.
How many apartments will I find in Smiths Falls?
Expedia has 9 apartments to book in Smiths Falls.
What will the weather be like in Smiths Falls?
Weather is only one factor, but it can really affect your travel plans, especially when you are planning a longer stay in Smiths Falls. The hottest months are usually July and August, with an average temperature of 19°C, while the coldest months are January and February, with an average of -4°C. The snowiest months in Smiths Falls are January, February, December and November, with each month seeing an average of 45 cm of snowfall.
What should I see in Smiths Falls?
Smiths Falls is known for its waterfalls and riverfront. Enjoy the outdoors at Rideau Canal Visitor Information Center and Big Rideau Lake, or simply take in cultural attractions like Railway Museum of Eastern Ontario and Heritage House Museum. While here, Rideau Canal and Rideau Canal Museum are other places worth a visit.
What's the best way to get to and around Smiths Falls?
Knowing a bit about the transportation options can you save you a headache when you get to your destination. Fly into Ogdensburg, NY (OGS-Ogdensburg Intl.), which is located 30.5 mi (49.1 km) from the city centre. You can also search for flights into Ottawa International Airport (YOW), which is 34 mi (54.7 km) away. To see more of the larger area, hop on a train at Smiths Falls Station.