2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Park Hyatt Siem Reap

5 out of 5
Park Hyatt Siem Reap
Sivutha Boulevard, Siem Reap

Reviews

9.4

Exceptional

Rating 10 - Excellent. 280 out of 369 reviews" "
Rating 8 - Good. 70 out of 369 reviews" "
Rating 6 - Okay. 10 out of 369 reviews" "
Rating 4 - Poor. 7 out of 369 reviews" "
Rating 2 - Terrible. 2 out of 369 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say I travel extensively around the world and this is one of the best hotels I have stayed in, the staff were truly amazing
Stayed 3 nights in May 2024

10/10 Excellent

Sreekanth, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and helpful staff. Great choice of dining options on the premises.
Stayed 4 nights in Apr 2024

10/10 Excellent

jean marc

Travelled with family
Liked: Amenities, property conditions & facilities
Friendly and helpful staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Becki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a great location. May and team provided wonderful service and food was excellent throughout property. Beautiful pool, gym and spa. Recommend the foot massage by the pool!
Stayed 3 nights in Feb 2024

10/10 Excellent

Charles

Liked: Property conditions & facilities, room comfort
Excellent hotel. The room was great, the staff was very friendly. We thoroughly enjoyed our stay.
Stayed 3 nights in Feb 2024

10/10 Excellent

Keiichi

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 2 nights in Jan 2024

8/10 Good

Inwoo

Travelled with family
Liked: Cleanliness, staff & service
This hotel was too small. Gym facility wasn't great. No Hotel pick up & drop off services at free of charge. Pricey dining menu. Small pool. Overall it was below my expectations.
Stayed 5 nights in Jan 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel!!
Amazing service, this is one of the best hotels I have ever been. The personal are super friendly, the service outstanding!!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Patteera

Stayed 2 nights in Dec 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Simply an awesome place to stay. Breakfast is really something very special. Staff are amazing, ambience of the entire complex is so wonderful and the room was really great. Location was perfect and easy to grab transport or to walk around.
Stayed 5 nights in Jul 2023
Response from PHSR on 24 Jul 2023
Dear Francis,Thank you for taking to time to share your experience with us and we are pleased you have had a wonderful time at Park Hyatt Siem Reap. Your kind words on our warm Khmer service and facilities are greatly appreciated.We look forward to seeing you return for another memorable stay.Warm regards,The team at Park Hyatt Siem Reap

2/10 Terrible

Sandra

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from PHSR on 24 Jul 2023
Dear Sandra,Warm greetings from Park Hyatt Siem Reap.Please contact us directly so that we may understand your concerns and your experience better, so appropriate measures can be looked into for more memorable experiences.Thank you,The team at Park Hyatt Siem Reap

10/10 Excellent

Bonny

Travelled with family
Liked: Cleanliness, property conditions & facilities
The Park Hyatt is a beautiful property with a lot of old world feel and luxury amenities. It’s fantastic value for American and European travelers looking for luxury and service. We had stellar meals at the hotel, swam in their lovely pool and enjoyed drinks and games at the bar. Last but not least, the rooms were cozy and well appointed. Loved the way connecting rooms have a mini foyer to connect them. Perfect for our family of 4. Overall one of the best properties we’ve stayed at.
Response from PHSR on 24 Jul 2023
Dear Bonny,Thank you for your kind reviews and we are pleased that your experience with us had been wonderful. We appreciate your kind words and look forward to seeing you return for another memorable stay.Kind regards,The team at Park Hyatt Siem Reap

10/10 Excellent

Jean Loup

Stayed 2 nights in Apr 2023

10/10 Excellent

Vanna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent from start to finish. Team knew me by name and really went out of their way to make this stay perfect. Jaydai was excellent. Love how the check-in person is so comfortable - they take you to the lounge area, bring you a welcome drink while they process you in. Very nice touch!
Stayed 2 nights in Mar 2023

10/10 Excellent

Andrew Howard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I have stayed at many luxury hotels in different parts of the world but Park Hyatt Siem Reap was possibly the best. I can’t say enough good things about it. Everything about the place is first class, the height of elegance and luxury: the restaurant, the pools, the spa, the rooms. The best part though is the service. Every single member of the staff was incredibly welcoming, helpful and friendly and they do everything they can to ensure you have an amazing experience. Special thanks to the outstanding manager, Kouru, who treated us like family from the moment we arrived. It was an extremely pleasant and relaxing experience and we hope to return to this fantastic hotel some day. Andrew and Tara.

6/10 Okay

Teresa

Travelled with family
Stayed 3 nights in Dec 2022

10/10 Excellent

Raj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern hotel in a great location that is walkable to City Center

6/10 Okay

Verified traveller

Travelled with family
Short break with Family
Staff, esp concierge , v willing to assist but attention to detail not 5 star - suggest all detail confirmed verbally 24 hours prior. Spa lovely and treatment was with therapist with awesome hands. Rooms nice but our window view of a warehouse with hanging laundry was not attractive or conducive to relaxation or local vibe - so our drapes were always shut. Pools clean and good atmosphere. Restaurants pleasant and food good — but skip the evenings with outdoor entertainment as impossible to have conversation. Gym tiny and overcrowded with 3 people.
Stayed 3 nights in Dec 2022

10/10 Excellent

Aleksandar

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Kindness of staff, excellent food, and professional service
Stayed 3 nights in Nov 2022
Response from Park Hyatt Siem Reap on 21 Nov 2022
Dear Aleksandar, Thank you very much for choosing to stay with us and for taking the time to share your recent experience at our property. We do hope to be able to welcoming you back again in the near future. Best regards, Park Hyatt Siem Reap

10/10 Excellent

Roberto, Nashville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attentiveness of the staff is exceptional, the location of the property is great.
Response from Park Hyatt Siem Reap on 3 Nov 2022
Dear Roberto, Thank you very much for choosing to stay with us and for taking the time to share your recent experience at our property. We do hope to be able to welcoming you back again in the near future. Best regards,

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful old colonial hotel. fantastic staff who worked so hard to ensure our stay was memorable.
Stayed 2 nights in Jul 2022
Response from Park Hyatt Siem Reap on 29 Sep 2022
Dear Patrick, Thank you very much for choosing to stay with us and for taking the time to share your recent experience at our property. We do hope to be able to welcoming you back again in the near future. Best regards,

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel and Staff
Stayed 3 nights in Sep 2022
Response from Park Hyatt Siem Reap on 14 Sep 2022
Dear Clara, Thank you very much for sharing your feedback with us. We are glad to learn that you had a pleasant experience on your last visit at our property. Your generous rating and compliment on our associates is highly appreciated and we wish to welcome you back again soon. Best regards, Park Hyatt Siem Reap

10/10 Excellent

YET MENG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly, helpful & accommodating. The food were excellent that we did not venture out to look for other restaurants. Would strongly recommend this hotel
Stayed 5 nights in Aug 2022
Response from Park Hyatt Siem Reap on 14 Sep 2022
Dear YET MENG, Thank you very much for sharing your feedback with us. We are glad to learn that you had a pleasant experience on your last visit at our property. Your generous rating and compliment on our associates is highly appreciated and we wish to welcome you back again soon. Best regards, Park Hyatt Siem Reap

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and nice breakfast!
We stayed at a studio type room. We enjoyed the breakfast buffet!! The location is wonderful! The bathtub didn't have shower system, so it was not easy to clean the tub for next turn. we bought a scooper from 2$ shop, which was very very useful. The walls are thin, so can hear the noise from other rooms. The amenity was very nice. The swimming pool was good. The gym is not so big but clean. Overall we enjoyed our stay!
Stayed 2 nights in Dec 2020
Response from Park Hyatt Siem Reap on 6 Jan 2021
Dear Valued Guest, Thank you very much for choosing to stay with us and for taking the time to share your recent experience at our property. We are glad to learn that overall you had an enjoyable stay with us and you liked our amenities, the swimming pool and gym. Nevertheless, we do apologize for any inconvenience caused and we do hope to be able to welcoming you back again in the near future. Best regards, Park Hyatt Siem Reap

10/10 Excellent

ChanSim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Park Hyatt Siem Reap on 31 Dec 2020
Dear Chan Sim, Thank you very much for taking the time to review our property. Your generous rating is highly appreciated and we hope to be able to welcome you back again soon. Best Regards, Park Hyatt Siem Reap

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Park Hyatt Siem Reap on 12 Feb 2020
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to review our property. It's been our pleasure for having you with us and we hope to be able to welcome you back to stay with us again soon. Best Regards, Park Hyatt Siem Reap

8/10 Good

Wai Ming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from AAlam | Marcomm Manager on 2 Feb 2020
Dear Ms Wai Ming, Thank you so much for taking the time to rate our resort. We hope you had a lovely stay.

4/10 Poor

Yvette

Disliked: Cleanliness, room comfort
Stayed 3 nights in Jan 2020
Response from AAlam | Marcomm on 2 Feb 2020
Dear Ms Yvette, Thank you for taking the time to rate our hotel. May we please learn more about your stay via email? We would appreciate to know the reason for the rating. That would help us a lot to further enhance our guest experience and services.

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Amazing staff. Helpful. Organized a great driver and guide s for Angkor Wat complex. Enjoyed our stay. Great hotel. They need to fix the swimming pool massage chairs.
Stayed 4 nights in Jan 2020
Response from AAlam | Marcomm Manager on 22 Jan 2020
Dear Ms Mary Jo, Thank yo so much for your kind review. We truly appreciate you taking the time to leave us a comment and we are thrilled to know that you had a good time with us. We will ensure to share with the team your feedback about the furniture. We hope to welcome you again soon in one of your future travels.

10/10 Excellent

Roger

Stayed 3 nights in Dec 2019

8/10 Good

Seng Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sien Reap Retreatd
Amazing Hotel. Shopping, central park and Pub street just step away. Massage therapy is pricy compare to nearby five stars hotel which is only one third.
Stayed 1 night in Nov 2019
Response from AAlam | Marcomm Manager on 2 Dec 2019
Dear Mr Seng. Thank you so much for the wonderful review. We are glad that you enjoyed your stay in our hotel. We hope to welcome you again soon. Have a lovely week ahead.

10/10 Excellent

Maria, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic and elegant property with great pool and spa. Nice rooms with complimentary mosquito repellant which is definitely needed!
Stayed 1 night in Nov 2019
Response from AAlam | Marcomm Manager on 28 Nov 2019
Dear Ms Maria, Thank you so much for your kind review. We are ecstatic that you're having a wonderful time with us. It is a pleasure to know that we lived up to your expectations. We hope to welcome you again soon. Have a lovely day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from AAlam | Marcomm Manager on 28 Nov 2019
Dear Sr / Madame, Thank you so much for your kind rating. We are happy that you had an enjoyable stay with us and we look forward to welcoming you again.

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from AAlam - Marcomm Manager on 30 Oct 2019
Dear Mr Raymond, Thank you for taking the time to give us a rating. We appreciate your feedback and we hope you had a lovely stay in Siem Reap.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from AAlam - Marcomm Manager on 30 Oct 2019
Dear Sir / Madame, Thank you so much for giving us a 5/5 score. You made our day! Thank you so much for the top score and we hope you had a lovely time in the temple town of Siem Reap.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from AAlam | Marcomm Manager on 30 Oct 2019
Dear Sir / Madame, We are most grateful for the top rating. Thank you so much for the high score-- we are happy because with this, it means we were successful in making your stay meaningful and memorable. Thank you so much and have a lovely week ahead!

10/10 Excellent

DB, UK

Liked: Cleanliness
Able to check in early morning. Excellent location central Siem Reap close to Pub street. Excellent polite and attentive staff.
Stayed 4 nights in Sep 2019
Response from A.Alam | Marcomm Manager on 2 Oct 2019
Dear Sir / Madame, We are ecstatic to hear that your first point of experience in the hotel went well. We hope you find the time to explore our hotel and enjoy the facilities in-house -- we have two swimming pools (freshwater and saltwater) we have a 24-hour gym and here's a tip: the signature compress treatment at The Spa is astounding. ;) Thank you for the kind review and have a pleasant stay in Siem Reap.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Aleah Alam | Marcomm Manager on 2 Oct 2019
Thank you very much for your kind review. We are ecstatic that you had a lovely stay at our property. We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and elegant hotel. Very good location. Breakfast buffet was outstanding. But restaurant was way too expensive for Cambodia.
Stayed 3 nights in Sep 2019
Response from A.Alam | Marcomm Manager on 2 Oct 2019
Dear Sir / Madame, Thank you so much for your kind review about our property. We are happy that you have enjoyed your stay with us. As regards to the restaurant items, we outsource thoughtfully and carefully and we only provide our guests the best from sustainable means. But we are thankful for your feedback, it is with insights such as these that we are able to know what our valued guests think so that we may improve our services further. Thank you again and we hope to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from A.Alam | Marcomm Manager on 2 Oct 2019
Dear Sir / Madame, You have made our day with your very generous rating. We are ecstatic that you enjoyed your stay with us and we look forward to extending the same 10/10 service, quality and overall experience to you on your next visit with us. Have a lovely day!

8/10 Good

GREG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Park Hyatt Siem Reap on 12 Sep 2019
Dear Greg, Thank you for choosing to stay with us and we really appreciated you took the time to review our property. We look forward to welcome you back to stay with us again on your next trip to Siem Reap. Best Regards, Park Hyatt Siem Reap

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Park Hyatt Siem Reap on 29 Aug 2019
Dear Valued Guest, Thank you very much for choosing to stay with us and for taking the time to review our property. We hope to be able to welcoming you back again soon. Best Regards, Park Hyatt Siem Reap

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly, even tho they have no idea about what is called regular customer.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff. Great breakfast! Close to Angkor Wat & night market.
Stayed 3 nights in Aug 2019
Response from Park Hyatt Siem Reap on 12 Aug 2019
Dear Valued Guest, Thank you for your choosing to stay with us and for taking the time to share your kind feedback. We are glad that our associates were able to amaze you and that you like our breakfast and location. We hope to be able to welcome you back again soon. Best Regards, Park Hyatt Siem Reap

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely hotel in a very central position near everything
Stayed 4 nights in Aug 2019
Response from Park Hyatt Siem Reap on 9 Aug 2019
Dear valued guest, Thank you for staying with us on your recent trip to Siem Reap. We are thrilled to learn you had a pleasant stay and fully enjoyed our central location and other hotel facilities. We truly appreciated your positive feedback and we hope you will make it back to stay with us again soon. Best regards, Park Hyatt Siem Reap

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect.
Stayed 4 nights in Jul 2019
Response from Park Hyatt Siem Reap on 5 Aug 2019
Dear David, Thank you for choosing to stay with us and for taking the time to share your review. We are elated that overall you had a perfect experience with us and we hope it won't be to long to welcome you back again. Best Regards, Park Hyatt Siem Reap

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Park Hyatt Siem Reap on 5 Aug 2019
Dear valued guest, Thank you very much for choosing to stay with us and for taking the time to provide us your kind feedback. We are glad that overall you had a pleasant stay with us and we look forward to welcoming you back again soon. Best Regards, Park Hyatt Siem Reap

4/10 Poor

Simon, London

Liked: Cleanliness
Disliked: Staff & service
It's starting to tire, but not an overly obvious way. However, it's not the flawless service experience you'd expect from a Park Hyatt.
Stayed 1 night in Jul 2019
Response from Park Hyatt Siem Reap on 3 Aug 2019
Dear Simon, Thank you for sharing your feedback. It has been a great pleasure for having you with us. However, we regret your recent experience with us was not up to your expectation. We will look into your comments and improve where applicable. We look forward to welcoming you again soon. Best Regards, Park Hyatt Siem Reap