Shiroishi Packages (Flight + Hotel)

Loved our stay. The hotel is really close to the ski fields and rental shops. Right in the center of town. It had a little kitchen which was great to make a cup of tea and toast in the morning.

Breakfast was a highlight: the food was very good with a huge selection. The staff was very friendly and made this a very enjoyable experience for us. The rooms were clean and the staff always helpful and friendly. I hope to come back someday.

Helpful staff and very clean!

We stayed here as a family, and overall it was a good experience with a few things to note. The room itself was very spacious definitely a big plus for families. There was plenty of sleeping space, which made everyone comfortable, though I do think the pillows could be improved for a better night’s sleep. I also wish there had been a larger table and more seating to better accommodate a family. Cleanliness was okay, but could use some improvement. I’m a bit particular when it comes to cleaning, and I did feel the need to wipe down surfaces myself with disinfectant wipes. That said, the staff truly stood out they were amazing. Check-in was smooth, and anytime we needed something, they were quick, helpful, and very accommodating. Hands down one of the best parts of our stay. The hotel itself is family-friendly in terms of room space and layout. However, the surrounding area may not feel as family-oriented. There are quite a few clubs nearby, and it gives off a bit of a red-light district vibe at night. If that doesn’t bother you, the location is actually very convenient right in the heart of downtown with plenty to do and see. Overall, a solid stay thanks to the space and incredible staff, with a few areas that could be improved.

The hotel location is superb, right in the heart of Sapporo. It offers easy access to Sapporo Station (Namboku and Toho Lines) and is also within walking distance to Odori and Susukino via the underground passage. Do note that the underpass connection closes at 10:30 pm, so it is best to return to the hotel before then. The room was very clean and well-maintained throughout my stay. However, there was a slightly unusual experience regarding housekeeping. As I did not require room cleaning during my 6-night stay, I initially declined the service. Despite this, the hotel staff insisted on conducting housekeeping on Day 4, citing it as their policy to clean every few days. I was not given the option to refuse, and when I continued to decline, the staff came in briefly to do what appeared to be a quick inspection of the room. This felt somewhat unnecessary, as it is unlikely for guests to cause any significant issues within just a few days. Nonetheless, aside from this, the overall experience was positive, and I would consider staying here again.