Skip to Main Content.
List your propertySupportTrips
Member discount illustration

Members save 10% or more on over 100,000 hotels worldwide when you’re signed in

Sign in
Learn about Expedia Rewards
Feedback

The Ritz-Carlton, Shenzhen

5.0 star property
Luxury Shenzhen hotel connected to the convention centre, a quick walk to Shenzhen Convention and Exhibition Center

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Shenzhen

Outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas, pool loungers
Design Garden View Twin Room | View from room
Exterior
Design Garden View King Room | 1 bedroom, premium bedding, minibar, in-room safe
Oasis Suite | 1 bedroom, premium bedding, minibar, in-room safe
Experience luxury and tranquility at The Ritz-Carlton, Shenzhen. Enjoy a refreshing Thai massage or aromatherapy treatment at the spa, bask in the sun by the pool with loungers and umbrellas, or unwind with yoga classes. With 3 on-site restaurants serving international cuisine and helpful staff available around-the-clock.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Parking available
  • Spa
  • Parking included
The current price is ฿5,910
฿6,891 total
includes taxes & fees
7 Sept - 8 Sept

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Premier King Bed Room

1 bedroom, premium bedding, minibar, in-room safe

Premier King Bed Room

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
Separate bedroom
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Discovery Suite

Discovery Suite | 1 bedroom, premium bedding, minibar, in-room safe

Discovery Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Executive King Bed Suite

Club Executive King Bed Suite | 1 bedroom, premium bedding, minibar, in-room safe

Club Executive King Bed Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
  • 104 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Bed Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe King Bed Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe King Bed Room

1 bedroom, premium bedding, minibar, in-room safe

Club Deluxe King Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Executive Twin Bed Suite

Club Executive Twin Bed Suite | 1 bedroom, premium bedding, minibar, in-room safe

Club Executive Twin Bed Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 104 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom, Smoking

Club Suite, 1 Bedroom, Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 1 Bedroom, Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 104 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Premier King Bed Room

1 bedroom, premium bedding, minibar, in-room safe

Club Premier King Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View Twin Bed Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Garden View Twin Bed Room

7.0 out of 10
Good
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
Separate bedroom
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Twin Bed Room

1 bedroom, premium bedding, minibar, in-room safe

Premier Twin Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
Separate bedroom
  • 55 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Twin Bed Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Twin Bed Room

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Premier Twin Bed Room

1 bedroom, premium bedding, minibar, in-room safe

Club Premier Twin Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 55 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Deluxe Twin Bed Room

1 bedroom, premium bedding, minibar, in-room safe

Club Deluxe Twin Bed Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Oasis Suite

Oasis Suite | 1 bedroom, premium bedding, minibar, in-room safe

Oasis Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Design Garden View King Room

Design Garden View King Room | 1 bedroom, premium bedding, minibar, in-room safe

Design Garden View King Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
Separate bedroom
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Design Premier King Room

Design Premier King Room | 1 bedroom, premium bedding, minibar, in-room safe

Design Premier King Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
Separate bedroom
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Design Garden View Twin Room

Design Garden View Twin Room | 1 bedroom, premium bedding, minibar, in-room safe

Design Garden View Twin Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
Separate bedroom
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Design King Room

Design King Room | 1 bedroom, premium bedding, minibar, in-room safe

Design King Room

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
Separate bedroom
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View King Bed Room

Deluxe Garden View King Bed Room | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Garden View King Bed Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
Separate bedroom
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Design Twin Room

Design Twin Room | 1 bedroom, premium bedding, minibar, in-room safe

Design Twin Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Blackout curtains
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for The Ritz-Carltion Suite

The Ritz-Carltion Suite | 1 bedroom, premium bedding, minibar, in-room safe

The Ritz-Carltion Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
  • 446 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Carlton Suite

Carlton Suite | 1 bedroom, premium bedding, minibar, in-room safe

Carlton Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 118 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Junior Suite

Club Junior Suite | 1 bedroom, premium bedding, minibar, in-room safe

Club Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 62 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

You may also like

Ad
Reception

Grand Skylight Garden Hotel Shenzhen

Futian
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
8.0 out of 10, Very good, 154 reviews
The price is ฿2,232
฿2,567 total
includes taxes & fees
1 Sept - 2 Sept
Grand Skylight Garden Hotel Shenzhen
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Futian neighbourhood, The Ritz-Carlton, Shenzhen is connected to a shopping centre. The area's natural beauty can be seen at Shenzhen Lianhuashan Park and Shenzhen Safari Park, while Splendid China Folk Village and Happy Valley are popular local attractions. Don't miss out on a visit to Window of the World. Take some time off to enjoy the health/beauty spas in the area, or get some fresh air with adventures like mountain climbing nearby.
Visit our Shenzhen travel guideOpens in a new window
Map
116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048

What's nearby

  • Shenzhen Convention and Exhibition Center - 6 min walk - 0.6 km
  • Coco Park Shopping Center - 1 min drive - 0.7 km
  • Huanggang Border Crossing - 2 min drive - 2.1 km
  • Shenzhen Lianhuashan Park - 2 min drive - 2.1 km
  • Huaqiangbei - 3 min drive - 3.1 km

Getting around

  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Gangxia Station - 8 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 32 min drive

Restaurants

  • 汉阳廷自助烤肉(皇庭广场店)
  • ‪Haidilao Hotpot - ‬4 min walk
  • ‪螺大为 - ‬1 min walk
  • ‪肥韬茶餐厅(皇庭旗舰店) - ‬2 min walk
  • ‪陸一陸牛肉火鍋 hot pot - ‬2 min walk

About this property

The Ritz-Carlton, Shenzhen

Luxury hotel near Shenzhen Convention and Exhibition Center
Located close to Coco Park Shopping Center and Shenzhen Lianhuashan Park, The Ritz-Carlton, Shenzhen provides a poolside bar, a coffee shop/cafe and a garden. Indulge in a Thai massage, a body scrub and aromatherapy at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Yoga classes and Pilates classes are offered at the 24-hour gym; The Ritz-Carlton, Shenzhen also has a hair salon, dry cleaning/laundry services and car hire on-site. In addition to 2 bars and a business centre, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking, plus extended parking (surcharge)
  • Limo/town car service, buffet breakfast (surcharge) and an electric car charging station
  • Express check-out, express check-in and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff and first-rate property condition
Room features
All 280 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as pillow menus and laptop-friendly workspaces.
Other amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with separate baths/showers and free toiletries
  • TVs with satellite channels and DVD players
  • Wardrobes/cupboards, separate sitting areas and free infant beds

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free secured self parking on site
  • Secured extended parking on site (CNY 60 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 217 for adults and CNY 108.50 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Curv
  • Flavorz 全日制餐厅
  • Onyx
  • Paletto 意大利餐厅
  • Xingli 中餐厅

Things to do

  • 2 hot tubs
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • Fenced pool
  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (15,737 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Doorbell and phone notification
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Portable bathtub seat
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 28 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 14 August 2024 to 31 December 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 408.1 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 217 for adults and from CNY 108.5 for children
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Secured extended parking fee: CNY 60 per day
  • Rollaway bed fee: CNY 408.1 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 18 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Ritz-Carlton Hotel Shenzhen
Ritz-Carlton Shenzhen
Shenzhen Ritz-Carlton
Ritz-Carlton Shenzhen Hotel
The Ritz-Carlton, Shenzhen Hotel Shenzhen
The Ritz Carlton Shenzhen
The Ritz Carlton, Shenzhen
The Ritz-Carlton, Shenzhen Hotel
The Ritz-Carlton, Shenzhen Shenzhen
The Ritz-Carlton, Shenzhen Hotel Shenzhen

Frequently asked questions

Does The Ritz-Carlton, Shenzhen have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM to 11:00 PM.

How much does it cost to stay at The Ritz-Carlton, Shenzhen?

As of 27 Aug 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Shenzhen on 7 Sep 2025 start from ฿5,909.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz-Carlton, Shenzhen?

Self-parking is free at this property.

What time is check-in at The Ritz-Carlton, Shenzhen?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at The Ritz-Carlton, Shenzhen?

Checkout is at noon.

Does The Ritz-Carlton, Shenzhen provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CNY 600 per vehicle applies.

Where is The Ritz-Carlton, Shenzhen located?

Located in Futian, this luxury hotel is within a 15-minute walk of Shenzhen Convention and Exhibition Center and Coco Park Shopping Center. Shenzhen Lianhuashan Park and Splendid China Folk Village are also within 6 mi (10 km). Gangxia Station is 8 minutes by foot and Shenzhen Convention and Exhibition Center Station is 11 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

The Ritz-Carlton, Shenzhen Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 399 out of 530 reviews
Rating 8 - Good. 94 out of 530 reviews
Rating 6 - Okay. 16 out of 530 reviews
Rating 4 - Poor. 10 out of 530 reviews
Rating 2 - Terrible. 11 out of 530 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 2 nights in Jun 2025

10/10 Excellent

marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 3 nights in May 2025

10/10 Excellent

yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All stuff are super nice and helpful. Good location.
Stayed 2 nights in Jan 2025

10/10 Excellent

Raymond Hon Fu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent hotel

Service is outstanding and location is excellent.
Stayed 2 nights in Oct 2023

10/10 Excellent

Monty

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staffs, nice spa, next to great eating shopping mall
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extremely nice
Stayed 1 night in Sep 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly and the service is excellent
Stayed 1 night in Aug 2023

10/10 Excellent

Shazzasbazzar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience on all counts.
Stayed 2 nights in Oct 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Will come back again.
Stayed 1 night in Feb 2024

10/10 Excellent

WAI KAU

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room/ very big bathroom; Great breakfast; Professional/ polite staffs; Good location; Hotel & room facilities satisfactory; Clean and quite doorway & room partition; Shopping center & resturants nearby.
Stayed 1 night in Jun 2023

8/10 Good

Angie

Liked: Cleanliness, staff & service, room comfort
old style hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Wai Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room with magnificent view. Nice buffet breakfast with attentive service. It is conveniently located and just 3 min walking distance from Convention ＆ Exhibition Centre Station Exit D. Will come again and highly recommended.
Stayed 1 night in Oct 2024

10/10 Excellent

brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Apr 2024

10/10 Excellent

Ba Sai Elsie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and ease of access
Stayed 2 nights in Feb 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice experience
Stayed 2 nights in Jun 2023

10/10 Excellent

Darsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though we waited pretty long for check in, reception staff were kind and helpful in explaining to us and making sure we were comfortable while waiting. Celebrated our anniversary here and the room was nicely prepared by the reception team, appreciate it loads! Disappointed we could not earn loyalty points for this stay though
Stayed 1 night in Aug 2024

10/10 Excellent

Jimmy

Liked: Staff & service, property conditions & facilities, room comfort
Services so nice
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Services and good hotel

It's really good services, and the room is quiet good. And the customer service Manager Jack Lin is very kindness and take care of every clients need. I will be there when I have holiday for relax, good! From Ms Lau.C
Stayed 1 night in May 2024

10/10 Excellent

Xi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location is very convenient. Excellent service. I also got a free upgrade.
Stayed 1 night in Apr 2023

10/10 Excellent

Miyazaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great customer services, welcoming staff Veneer of vanity counter has peeled off. The hotel will benefit from some touch up
Stayed 2 nights in Mar 2024

8/10 Good

Hiroto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told that the room that I had booked was taken but I was given an upper grade room with the same price so it turned out to be just fine.
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded to free breakfast for two in welcome. Changed room due to air-conditioning was not working.
Stayed 2 nights in Nov 2023

4/10 Poor

Kwan Ming

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Great lobby, helpful staff, but dated rooms.

Excellent customer services, however it’s a shame that the room had a couple of issues. Squeaky bathroom door, faulty TV remote control, the room was dated and the furnitures have seen better days. It would be okay if we were staying at a 3 or 4* hotel but given it was Ritz Carlton, it had really failed to meet our expectations.
Stayed 1 night in Dec 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Jun 2024