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Felicity Hotel Shenzhen

4.0 star property
Travelers enjoy poolside relaxation or shopping excursions at this upscale retreat where authentic Chinese cuisine enhances the restorative experience.

Choose dates to view prices

Located near Luohu Commercial City, Best Western Premier Shenzhen Felicity Hotel offers a garden, sauna, and three on-site restaurants with Chinese cuisine and breakfast. Convenient shopping and a coffee shop are just steps away.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room 1 King Bed, City View

Deluxe Room 1 King Bed, City View | Premium bedding, minibar, in-room safe, desk

Deluxe Room 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room 2 Twin Beds, City View

Deluxe Room 2 Twin Beds, City View | Premium bedding, minibar, in-room safe, desk

Deluxe Room 2 Twin Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room 1 King Bed, River View

Deluxe Room 1 King Bed, River View | Premium bedding, minibar, in-room safe, desk

Deluxe Room 1 King Bed, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room 2 Twin Beds, River View

Deluxe Room 2 Twin Beds, River View | Premium bedding, minibar, in-room safe, desk

Deluxe Room 2 Twin Beds, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite

Deluxe Suite | Premium bedding, minibar, in-room safe, desk

Deluxe Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Deluxe Suite

Executive Deluxe Suite | Premium bedding, minibar, in-room safe, desk

Executive Deluxe Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

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About the area

Located in Luohu neighbourhood, Felicity Hotel Shenzhen is connected to a railway/underground station. Travellers who have shopping on the agenda can visit Luohu Commercial City and Dongmen Pedestrian Street. Luohu Port and Shenzhen Convention and Exhibition Center are two other places to visit that come recommended. Visit our Shenzhen travel guide
Map
1085 Heping Road, Shenzhen, Guangdong, 518010

What's nearby

  • Luohu Commercial City
    2 min walk - 0.2 km
  • Luohu Port
    8 min walk - 0.7 km
  • The MixC Shopping Mall
    10 min walk - 0.8 km
  • Dongmen Pedestrian Street
    2 min drive - 1.7 km
  • Shenzhen Museum
    2 min drive - 2.4 km

Getting around

  • Shenzhen Station
    1 min walk
  • Luohu Station
    16 min walk
  • Shenzhen (SZX-Shenzhen Intl.)
    42 min drive

Restaurants

  • 小桃源酒家 | Arcadia Restaurant
    8 min walk
  • Shang Palace
    16 min walk
  • 梨苑酒家 Lee Yuen Restaurant
    7 min walk
  • Horizon Club
    13 min walk
  • 金运来海鲜酒家
    9 min walk

About this property

Felicity Hotel Shenzhen

Upscale hotel near Luohu Commercial City
Located close to Luohu Port and Dongmen Pedestrian Street, Felicity Hotel Shenzhen provides a corner/local shop, shopping on-site and a coffee shop/cafe. Treat yourself to a massage or other spa services. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a garden and a hair salon.
Other perks at this hotel include:
  • Free self-parking
  • Limo/town car service, buffet breakfast (surcharge) and meeting rooms
  • A banquet hall, wedding services and a 24-hour front desk
Room features
All 514 rooms boast comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes.
Other amenities include:
  • Bathrooms with shower/bath combinations and free toiletries
  • TVs with satellite channels
  • Free infant beds, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 7:30 AM to 11:30 PM on request
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: CNY 108 for adults and CNY 108 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Gym
  • Shopping

Family friendly

  • Babysitting
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • In a regional park

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 25 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 190.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 108 for adults and from CNY 108 for children
  • Airport shuttle fee: CNY 500 per vehicle (one-way, maximum occupancy 6)
  • Rollaway bed fee: CNY 190.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Felicity Hotel Shenzhen
Felicity Shenzhen
Hotel Felicity Shenzhen
Felicity Hotel Shenzhen Hotel
Felicity Hotel Shenzhen Shenzhen
Felicity Hotel Shenzhen Hotel Shenzhen
Best Western Premier Shenzhen Felicity Hotel

Frequently asked questions

Is Felicity Hotel Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Felicity Hotel Shenzhen?

Self-parking is free at this property.

What time is check-in at Felicity Hotel Shenzhen?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Felicity Hotel Shenzhen?

Checkout is at noon.

Does Felicity Hotel Shenzhen provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:30 AM-11:30 PM on request. A fee of CNY 500 per vehicle applies.

Where is Felicity Hotel Shenzhen located?

Located in Luohu, this hotel is within a 10-minute walk of Luohu Commercial City and Luohu Port. Dongmen Pedestrian Street and Shenzhen Convention and Exhibition Center are also within 6 mi (10 km). Shenzhen Station is only a 2-minute walk and Luohu Station is 16 minutes.

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Reviews

Felicity Hotel Shenzhen Reviews

7.8

Good

7.6

Cleanliness

7.8

Location

7.8

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 225 out of 1000 reviews
Rating 8 - Good. 491 out of 1000 reviews
Rating 6 - Okay. 182 out of 1000 reviews
Rating 4 - Poor. 66 out of 1000 reviews
Rating 2 - Terrible. 36 out of 1000 reviews

Reviews

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick Shenzhen Visit

Excellent breakfast and location (from port of entry).
Stayed 2 nights in Oct 2024

10/10 Excellent

PING YI

Liked: Cleanliness, staff & service, room comfort
It is still an amazing hotel after so many years, although amenities are a bit old, still comfortable to use and clean, no odor.
Stayed 1 night in Feb 2025

10/10 Excellent

Yao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Great location, good service , good value
Stayed 2 nights in Dec 2023

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and nice clean
Stayed 4 nights in Jul 2024

10/10 Excellent

Anita

Liked: Staff & service, amenities, property conditions & facilities
Hotel room nice, service excellent. Only thing is walking distance is not a convenient.
Stayed 2 nights in Jul 2024

8/10 Good

MING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great locale , not so easy to find. Good stay

Very convenient location. Exit LuoWu immigration building and go to far left to take long escalator up. Follow signs for Fulin hotel (Chinese name). Almost missed it looking for Best Western. Take escalator up and then take escalator ahead down and keep heading in direction of Fulin Hotel. There are some steps. Another few hundred feet when you reach street level. Easy walk.
Stayed 2 nights in Nov 2023

6/10 Okay

Calum

Dated

The room was absolutely insane. Dated, like the rest of the hotel. Genuinely looks like it hasn't been renovated in at least 40 years, if not more. It is a very very convenient location, about 5-8 minute walk to the train station, and it has a 7 eleven inside, but that's about it. Would return if I had an early train as I did on this occasion, but by god if I was staying in Suzhou for any length of time for purposes other than getting a 6:30 train, I'd give this hotel a miss. Creepy.
Stayed 1 night in Sep 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Feb 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Return visitor

Have stayed at this property before and since 1st visit property has improved great location
Stayed 4 nights in Jul 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Been staying there for years. Great rooms, view of the River, super beds, massage services on 8th floor ($16/per hour) and expansive morning buffet.
Stayed 1 night in Jul 2023

8/10 Good

Kwok Sui

Spacious room.
Stayed 1 night in Mar 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and beds, beautiful river views. The massage center on the 8th floor is superior and very reasonable. Major shopping malls in walking distance and good service for all staff.
Stayed 3 nights in Jul 2023

10/10 Excellent

Andy Wai

Friendly staff. Great service.Clean place.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good
Stayed 2 nights in Nov 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
This one is okay for us
Stayed 2 nights in Oct 2023

10/10 Excellent

Billy Chi Ching

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Luohu Part, can get a taxi to different parts of Shenzhen conveniently. 5-10 walk to subway
Stayed 1 night in Oct 2024

6/10 Okay

inc

English talking is very limited. Most of Facility looks old and it needs renovation.
Stayed 1 night in Nov 2023

6/10 Okay

SUN HO DAVID

Liked: Staff & service

Room condition

The room and bath towel has bad odour. The toilet flush is choked though the recovery was ok
Stayed 3 nights in Aug 2023

4/10 Poor

JOSEPH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very old hotel. WiFi doesn’t work. No room service. No taxis. You have to ask hotel desk and they will rob you and call their select driver to drive you for 4 times the price. It was a real bad experience staying here. No WiFi, no room service, no taxis???
Stayed 4 nights in Nov 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
空間寬敞，還可以泡澡以解除風塵僕僕深夜抵達的疲勞，交通也很便利，距離離高鐵站不到10分鐘的步行路程，隔日前往市區辦事，轉地鐵也非常的方便，且周邊皆是美味小吃
Stayed 1 night in Feb 2025

8/10 Good

kin wai andrew

Liked: Cleanliness, staff & service, amenities
在火車站西出口，現在有大型工程進行中，很多路口都封閉了，餐廳選擇較小。
Stayed 1 night in Feb 2025

6/10 Okay

Lai Fun Kinnie

Disliked: Property conditions & facilities
房間內的裝修非常舊，保養差
Stayed 1 night in Jan 2025

2/10 Terrible

TAKESHI

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
カビ臭い。部屋をかえてもらっても同じ臭かった。2日目から頭痛がしたのでホテルを変えました。
Stayed 4 nights in Oct 2024

8/10 Good

ping chow ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
雪櫃開了成晚都不凍
Stayed 1 night in Sep 2024

6/10 Okay

peter

太 舊
Stayed 1 night in Jul 2024