Kempinski Hotels & Resorts hotels in Shenyang

"这里的服务态度非常好，特别是前台服务人员王丹女士，她热情接待着我们，而且还给我们讲解了如何预约的流程。楼层的工作人员也都非常好。这次住宿给我留下了难忘的记忆，希望以后有机会可以再来这里旅游！"

"Friendly staff who offered a lot of good local recommendations "

"My stay at the hotel was okay, but there were a couple of issues. The breakfast was quite limited, with not many options to choose from. Also, even though I stayed in a non-smoking room, I could smell cigarette smoke coming from the hallway or nearby rooms in the morning and at night. Overall, it was an average experience, but these issues made it less comfortable."

"Breakfast is excellent and staff are super nice. There is kids play area is super clean. We had a very nice stay there. We had a dinner there at the hotel restaurant. Authentic food and excellent service. Will definitely come back again "

"Good location, walking distance to Shenyang train station, friendly staff."

"The room was very hot, 82 degrees Fahrenheit. It took me forever to switch it from heat to cool, only to find out later that no matter what I selected, there was only hot air coming from the vents. I called the front desk and was informed that there was no cooling available in the winter time and setting the temperature did not work either. The windows could not be opened and my only choice was to turn the thermostat off completely, which I did. However, that did not lower the temperature in the room and I spent a sweltering night in the room. I was very disappointed that was my experience in a four and a half star hotel. "

"Overall experience is good. Room was clean and food was okay."

"房間整潔且舒適。 所有工作人員都非常滿意👍尤其是禮賓部和前台的員工。服務一流。"

"Only negative as a UK resident is they do not have the +44 dialling code we-up to receive a Wi-Fi login password which means. You have to take your gadgets to reception so they can set them up for you."