It was awful. .. can never be worse.
They didn't let me check in because they have a problem with expedia payment even of I was holding my confirmation.
I had to cancel my holiday because of that . Suff was very rude and irresponsible .
ผู้เข้าพักจริง
เข้าพัก 2 คืน, พฤษภาคม 2018
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
IAIN
13 มี.ค. 2015
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Good value but next time we will spend a bit more.
All the staff at the Luna Sharm are excellent. Our room was large and clean, we did have a problem with the shower but we changed rooms without any fuss. Our visit was Feb/Mar 2015 the weather was better than we expected being warm/hot. The pool is not heated and was cold. When we arrived the water was Blue but when we left it was Green because it had not been treated. We watched the pool guy - when a towel was returned if it was dry he folded it and put it in his basket to be reissued, if it was wet, we guess it was washed or just dried. The air con in both rooms we had was not working or turned off. The food was o.k. but much the same everyday with little choice. The bar was open from 10am-10pm so an early night unless you went out (there is a free shuttle 8.30pm out 11pm back also to the beach a few times a day)a taxi is cheap (haggle)and are passing all the time. The beer is out of a bottle ( which is good) the spirits say 37% on the bottle but are weak and although most people drink a lot we didn't see anybody obviously drunk. Would we stay here again, we may have thought about it apart from one thing - FLYS - they are everywhere in the restaurant on the terrace and all over you when you lie in the sun. When we went out to eat or to the beach we didn't see a fly. We don't know why they like this hotel so much or if they are here year round but we wouldn't chance it again - they drive you mad.
IAIN
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Sabine
19 ก.พ. 2015
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Godt ophold - dårlig mad
Opholdet var rigtig godt og medarbejderne på hotellet var venlige. Maden var dog virkelig dårlig og meget arabisk, hvilket medførte at vi levede af hvidkål, boller og kylling (indtil de løb tør)...
booked 6 nights (24/01/2015) based on positive reviews,my mistake was not taking negative reviews seriously and considered them as individual experiences.after 7 hours driving from Cairo-Sharm we had worst two rooms I ever seen!Dirty sheets,pillow covers and bathroom.I requested to replace them in order to at least be able to sleep till morning,the room service guy-Ramadan-complained and told us"I didn't study Hotels & tourism to do so".I told receptionist that I need to make official complaint he replied "OK I will deliver the message to the management"which didn't happen.Next day we were given another rooms (147 & 145)which were a little better but same uncleanliness.I requested to see pillow sheets that just came out of laundry,it was no better !So there's no use of more complains.Food was less than good,no variety,very few dishes were tasty,generally you don’t feel comfortable with food.Best thing in restaurant :a guy putting white glasses named "Mohamed"who was smiley all the time.I noticed that the general manager is following up comments so i hope you take bold decisions regarding the Hotel's cleanliness conditions.My complain was never the view, the bad food that we paid for or even the lazy receptionists but a clean bed to sleep in and a clean bathroom to use!Is it that difficult?
some positives: pool is nice, another room service guy (day shift) was active and very polite (can't recall his name), parking guys were always there for you even at dawn.