Everything about this hotel was excellent. The room was beautiful, and the gym was fantastic. I have nothing negative to say about my stay—it was simply outstanding. I would definitely recommend this hotel to others.
This is my second time revisiting EVEN Hotel this year, and the experience remains consistently pleasant.
As usual, one of the highlights of my stay was the excellent service from Guest Service Manager Anne Wang (王灵芝). She is agile, flexible, and very attentive in understanding guests’ needs. Her service really makes the stay feel smooth and personalized.
I truly appreciate the warm hospitality and professional support throughout my stay. Looking forward to coming back again.
Had a really pleasant stay at EVEN Hotel Shanghai JinQiao. The overall experience was very positive, especially when it came to the service.
The staff were friendly, special thanks to Anne Wang (王灵芝), the Guest Service Manager, and Tendy Mo from the F&B team for being so attentive and accommodating to my requests. Their service really stood out and made the stay even more enjoyable.
The room clean and comfortable. Overall, a very pleasant experience and I’d happily stay here again.
Hotel muy nuevo y llenonde moderbidades, digno del 2025: panel de domótica, agua caliente instantánea, buenos extras, acondicionador, etc...
Está un poco alejado del centro pero aún asi lo recomiendo porque tiene metro a escasos 5 minutos.
Lo negativo es que el personal no habla inglés con alguna excepción y tampoco son lo más serviciales (desconozco si es cultural).
Otros añadidos interesantes es cafe y te gratuito en recepción, lavanderia gratuita self-service en la segunda planta, gimnasio....
The hotel was beautiful, very clean, and conveniently located. I especially appreciated the complimentary self-service laundry. The check-in staff were also kind, welcoming, and informative.
Unfortunately, my experience with one of the breakfast staff members was disappointing. She was consistently unwelcoming and gave me unpleasant looks. On my first morning, I requested an omelette, but instead of assisting me, she called another staff member, who took 5–10 minutes to arrive and then tried to give me someone else's omelette without asking what I wanted. I found this very unprofessional.
On my second morning, the same lady was at the omelette station and again made me feel uncomfortable. After waiting for some time, I approached the reception staff, who kindly asked that same lady to prepare my omelette. This left me questioning why she had ignored my request the previous day and called someone else instead.
As a dark-skinned woman, I couldn't help but wonder whether my skin colour had anything to do with how I was treated. I don't want to make assumptions, but the repeated behaviour made me uncomfortable and raised concerns about possible bias. Every guest deserves equal treatment, regardless of their background.
Aside from this experience, the rest of the staff were amazing, and the hotel was lovely. However, this experience unfortunately affected my overall impression, and I don't think I would return.