Verified review
6/10 Okay
Fatoumata
2 Nov 2026
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, very clean, and conveniently located. I especially appreciated the complimentary self-service laundry. The check-in staff were also kind, welcoming, and informative.
Unfortunately, my experience with one of the breakfast staff members was disappointing. She was consistently unwelcoming and gave me unpleasant looks. On my first morning, I requested an omelette, but instead of assisting me, she called another staff member, who took 5–10 minutes to arrive and then tried to give me someone else's omelette without asking what I wanted. I found this very unprofessional.
On my second morning, the same lady was at the omelette station and again made me feel uncomfortable. After waiting for some time, I approached the reception staff, who kindly asked that same lady to prepare my omelette. This left me questioning why she had ignored my request the previous day and called someone else instead.
As a dark-skinned woman, I couldn't help but wonder whether my skin colour had anything to do with how I was treated. I don't want to make assumptions, but the repeated behaviour made me uncomfortable and raised concerns about possible bias. Every guest deserves equal treatment, regardless of their background.
Aside from this experience, the rest of the staff were amazing, and the hotel was lovely. However, this experience unfortunately affected my overall impression, and I don't think I would return.
Stayed 3 nights in Oct 2026
