Sers Packages (Flight + Hotel)

This is an old hotel in NYC, so it has small rooms and is a bit funky but we really liked it. The rooms were clean. There was a pedestal sink in the bathroom (nice tile) so they had added a shelf for toiletries. The hot water was was a bit slow getting to the the 12th floor but it warmed up pretty quickly. The wall outlets were old and too loose for a phone charger but there was a charging station on the desk that works beautifully. The staff was extremely helpful and really seemed to want to make sure guests enjoyed their stay. The location is great. You can easily go to 96th street and catch a crosstown bus or an subway to go down or uptown. We would definitely consider staying there again.

Convenient location once you find it. Room is small but clean, room was hot on arrival but small window unit aircon worked to cool it, however it was noisy, you get small bar soap, shampoo, conditioner, that's it, so bring your stuff. Staff are nice. For its price, I had expected more. It would be nice to have a piece of bagel and a cup of coffee!

Wife & friends stayed for harry styles. Many issues. Tv didn’t work, bathtub stopped up. Staff frazzled. Great location but marginal property

The room was spacious but needs a refresh, it was dated. Carpet had stains. I would definitely not rate as a 4 star hotel. No coffee maker in the room. No food available in the hotel. No sundries store for items and sodas, no ice machines, no bar or restaurant. No pool or gym. Only one elevator worked. The empty bar space on the first floor had ripped leather chairs and was in need of some TLC. The location was great and quiet for sleeping. The staff was very good and helpful. The facility was disappointing for being rated as 4 stars.