Lobby sitting area

Reviews of Quality Inn & Suites Bay Front

3 out of 5
Quality Inn & Suites Bay Front
180 Bay St, Sault Ste. Marie, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 546 out of 1012 reviews" "
Rating 8 - Good. 342 out of 1012 reviews" "
Rating 6 - Okay. 82 out of 1012 reviews" "
Rating 4 - Poor. 26 out of 1012 reviews" "
Rating 2 - Terrible. 16 out of 1012 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

allen

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice and clean
Stayed 6 nights in May 2024
Response from Linda Front Desk Supervisor on 27 May 2024
Thank you for responding to the online survey. We are happy that you enjoyed your stay. Hope to see you again.

8/10 Good

Carrie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely facility and staff were nice. Breakfast was great too.
Stayed 1 night in May 2024
Response from Linda Front Desk Supervisor on 27 May 2024
Thank you for responding to the online survey and are happy that you enjoyed your stay.

10/10 Excellent

Edmond

Liked: Cleanliness, amenities, property conditions & facilities
This property is excellent!!! Great service and comfortable location. The staff is always ready to help. Restaurant, great service and friendly. Feels like home
Stayed 1 night in May 2024
Response from Linda Front Desk Supervisor on 27 May 2024
Thank you for taking the time to respond to the online survey. We are very happy you enjoyed your stay and for the kind words. Come visit us again.

6/10 Okay

Sanju

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Blankets and the bedding did not look they were changed. Blankets were very old that they had holes in it. Do they change the bedding after every customer visit?
Stayed 2 nights in May 2024
Response from Linda Front Desk Supervisor on 21 May 2024
Thank you for responding to the online survey. We are sorry that you did not enjoy your stay. If you had an issue with the blankets and sheets after the first night you should have brought your concerns to the front desk. At that time we would have had housekeeping change them for you. The beds do get changed after every check out. We hope to see you again.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Linda Front Desk Supervisor on 27 May 2024
Thank you for responding to the online survey. We appreciate your kindness.

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Linda Front Desk Supervisor on 22 May 2024
Thank you for responding to the online survey.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in May 2024
Response from Linda Front Desk Supervisor on 21 May 2024
Thank you for responding to the online survey. We are happy that you enjoyed your stay.

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in May 2024
Response from Linda Front Desk Supervisor on 21 May 2024
Thank you for your response to the online survey. So happy that you enjoyed your stay.

10/10 Excellent

michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathtub was awkward to shower in - it had a sloped bottom and all the ledges on the surround were sloped so it was difficult to place shampoo and conditioner
Stayed 1 night in May 2024
Response from Linda Front Desk Supervisor on 20 May 2024
Thank you for responding to the online survey with the concerns that you have. We will look into this.

10/10 Excellent

NELSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Room is clean.
Stayed 1 night in May 2024
Response from Linda Front Desk Supervisor on 20 May 2024
Thank you for responding to the online survey. We appreciate your kind words.

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Linda Front Desk Supervisor on 15 May 2024
Thank you for responding to the online survey.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay there and the staff are wonderful and it’s a nice hotel.
Stayed 1 night in May 2024
Response from Linda Front Desk Supervisor on 13 May 2024
Thank you for your kind words and for taking the time to respond to the online survey.

10/10 Excellent

Jarrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to lots of stores and restaurants
Stayed 1 night in May 2024
Response from Linda Front Desk Supervisor on 13 May 2024
Thank you for responding to the online survey.

4/10 Poor

Aaron Van

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Thus used to be my go to hotel. It has recently changed management and quickly went downhill. No restaurant on site anymore, no maid service when we were there, A/C in our room didn't work, dirty carpet in our room. The front staff always has been great and still is but that's about it. Time to find a better option in the Soo.
Stayed 1 night in May 2024
Response from Quality Inn Team on 10 May 2024
Hello Aaron,We would like to thank you for taking the time to let us know how we can improve . I do apologize about the restaurant being closed.The restaurant owner retired and we are in the process of finding a new restaurant soon.As for the issues with the A/C and dirty Carpet did you bring it to front desk so could take care of you. As you are very important to us. As for maid service we deliver service when you want them. unless otherwise requested, full-service housekeeping will be automatically provided after the third night stay. you call front desk anytime to request a cleaning on your choosing.Feedback from guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Quality Inn Team on 10 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Bay Front. As a Guest you are truly valued. Thanks We here at the hotel love having you stay with us. We hope to see you again soon.

10/10 Excellent

starsky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was easy and fast, and staff answered all the questions i had. Casino was a near and also the shopping mall was across the street so it was convenient also border crossing was near by if you wanted to check out the USA
Stayed 2 nights in Apr 2024
Response from Linda Front Desk Supervisor on 7 May 2024
Thank you for responding to the online survey. We appreciate your kind words, that will be passed on to the staff.

8/10 Good

Cynthia

Stayed 1 night in May 2024
Response from Linda Front Desk Supervisor on 27 May 2024
Thank you for responding to the online survey.

2/10 Terrible

Rajdeep

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room was too dirty and 2nd room At night toilet overflow.we need our money back
Stayed 1 night in May 2024
Response from Linda Front Desk Supervisor on 6 May 2024
Thank you for responding to the online survey. We are sorry that the housekeeper missed taking the water gun out of one of the drawers. You were moved to another room and unfortunately the toilet plugged. Our night auditor fixed the toilet and offered you another room which you declined. If you return to this area we will gladly give you a discount when you call us direct.

4/10 Poor

James

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Linda Front Desk Supervisor on 6 May 2024
Thank you for responding to the online survey. It would help us to know what you did not like about your stay so that we are able to correct it.

10/10 Excellent

Abdalla

Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel for a one night stay
Stayed 1 night in May 2024
Response from Linda Front Desk Supervisor on 6 May 2024
Thank you for responding to the online survey. We appreciate your input.

2/10 Terrible

Jake

Stayed 2 nights in Apr 2024
Response from Linda Front Desk Supervisor on 21 May 2024
Thank you for responding to the online survey. It would be very helpful if you were to explain why you gave us this score. We need to know any problems so that they can be fixed.

8/10 Good

Abe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating, however we had no shower curtain and soap. The staff did bring these to the room when we mentionedthe missing items. The staff were great.
Stayed 1 night in Apr 2024
Response from Linda Front Desk Supervisor on 30 Apr 2024
We are so sorry that this happened to you. Please come visit us again and we will make sure that everything will be perfect for you.

6/10 Okay

alexis

The smell of the room was of old cigarettes which was unpleasant. But beyond that, great experience !
Stayed 4 nights in Apr 2024
Response from Linda Front Desk Supervisor on 30 Apr 2024
Thank you for responding to our online survey. We take your comment seriously and will look into this. Next time please let the front desk know and they would have gladly moved you to another room.

10/10 Excellent

Tuija

Stayed 1 night in Apr 2024
Response from Linda Front Desk Supervisor on 20 May 2024
Thank you for responding to the online survey.

10/10 Excellent

Brennan

Stayed 1 night in Apr 2024
Response from Linda Front Desk Supervisor on 20 May 2024
Thank you for responding to the online survey.

4/10 Poor

Pamela, Marathon

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Property is very old and run down compared to previous stay a year ago. Restaurant and lounge while advertised when booking as open was closed by new owners, so had to find alternate place to eat. Downtown area not pleasant to walk around with drug use and homeless people. Found limited restaurant option by hotel.
Stayed 1 night in Mar 2024
Response from Linda Front Desk Supervisor on 22 Apr 2024
We are sorry you did not enjoy your stay with us. The restaurant was closed Feb 17 as the owner decided to retire. The new owners are looking for someone to take over. Did you ask the front desk for recommendations for other restaurants? The Mill is a wonderful place to eat, as well as Montana's or the Casino. We hope you will give us another chance to redeem ourselves.

8/10 Good

Bhavdeep Maheshchandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property close to shopping mall and river front. Good public transport access. Clean, tidy and maintained rooms with plenty of amenities. Only lost one rating on variety of breakfast inclusion.
Stayed 4 nights in Apr 2024
Response from Linda Front Desk Supervisor on 15 Apr 2024
Thank you so much for responding to the online survey. Your feedback is important to us as this enables us to improve where needed.

10/10 Excellent

Asim

Stayed 1 night in Apr 2024
Response from Linda Front Desk Supervisor on 6 May 2024
Thank you for responding to the online survey.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Linda Front Desk Supervisor on 9 Apr 2024
We appreciate that you took the time to respond to the online survey. Thank you and we'll see next time.

10/10 Excellent

Mir Masoud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Linda Front Desk Supervisor on 8 Apr 2024
Thank you for the feedback from your stay with us. We hope to see you again.

10/10 Excellent

JEONGTAE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Linda Front Desk Supervisor on 8 Apr 2024
Thank you for your response to the on line survey.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Linda Front Desk Supervisor on 1 Apr 2024
Thank you for taking the time to respond to the online survey.

10/10 Excellent

Carter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable
Stayed 2 nights in Jan 2024
Response from Linda Front Desk Supervisor on 26 Mar 2024
Thank you for responding to the online survey.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Linda Front Desk Supervisor on 18 Mar 2024
Thank you for taking the time to respond to the online survey.

8/10 Good

Jonathon, Thunder Bay

Stayed 1 night in Mar 2024
Response from Linda Front Desk Supervisor on 2 Apr 2024
Thank you for responding to the online survey. We hope to see you again.

8/10 Good

Jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice!
Stayed 1 night in Feb 2024
Response from Linda Front Desk Supervisor on 4 Mar 2024
Thank you for responding to the guest review.

10/10 Excellent

Istvan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable room, friendly staff. A pleasure to stay at.
Stayed 1 night in Feb 2024
Response from Linda Front Desk Supervisor on 4 Mar 2024
Thank you so much for your kind words. I will pass them on to the rest of the staff.

10/10 Excellent

Allison

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front deak staff was amazing. Rooms were large and clean. Pool was quiet. Breakfast was awesome
Stayed 1 night in Feb 2024
Response from Linda Front Desk Supervisor on 28 Feb 2024
Thank you so much for your kind words and I will make sure to pass this on to the rest of the staff.

4/10 Poor

Jeannie, Elliot Lake

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The only reason I booked at the quality inn was the awesome restaurant, but it has closed down. There is no restaurant on site any longer. Sad but will have to look for another hotel to stay at when in the Sault.
Stayed 1 night in Feb 2024
Response from Linda Front Desk Supervisor on 28 Feb 2024
Yes the restaurant closed as the owner has retired. We do know that there is some interest in the restaurant and hopefully it will be operating again soon.

10/10 Excellent

PATRICIA

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Linda Front Desk Supervisor on 28 Feb 2024
Thank you for responding to the guest review. We are so happy that you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Amenities
It was great
Stayed 1 night in Feb 2024
Response from Linda Front Desk Supervisor on 28 Feb 2024
We are so happy you enjoyed your time with us and hope to see you again. Thank you.

10/10 Excellent

Jane H

Stayed 1 night in Feb 2024
Response from Linda Front Desk Supervisor on 25 Mar 2024
Thank you for your kind response to the online survey.

10/10 Excellent

Bibin

Stayed 1 night in Feb 2024
Response from Linda Front Desk Supervisor on 25 Mar 2024
Thank you for taking the time to reply to the guest review. I will pass this on to our staff.

8/10 Good

Timothy

Liked: Staff & service, property conditions & facilities
Liked everything except room coffee
Stayed 1 night in Feb 2024
Response from Linda Front Desk Supervisor on 28 Feb 2024
We will take your information and look into it. Thank you for responding to the guest review.

10/10 Excellent

Don

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very family friendly with large rooms. nice facilities with great breakfast
Stayed 2 nights in Feb 2024
Response from Linda Front Desk Supervisor on 28 Feb 2024
Thank you for your kind words and we hope to see you again.

8/10 Good

Michael

Stayed 1 night in Feb 2024
Response from Linda Front Desk Supervisor on 20 Mar 2024
Thank you for taking the time to respond to the on line survey.

10/10 Excellent

Keith

Stayed 2 nights in Jan 2024
Response from Linda Front Desk Supervisor on 25 Mar 2024
I will let our staff know that you enjoyed your stay with us. Thank you.

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Linda Front Desk Supervisor on 28 Feb 2024
Thank you for responding to the guest reveiw.

8/10 Good

Cory, Tisdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Linda Front Desk Supervisor on 28 Feb 2024
Thank you for responding to the guest review.

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Linda Front Desk Supervisor on 28 Feb 2024
We are delighted that you enjoyed your stay at our hotel.Thank you.