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Reviews of Best Western Plus Airport Inn & Suites

2.5 out of 5
Best Western Plus Airport Inn & Suites
317 Aerogreen Crescent, Saskatoon, SK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 622 out of 1006 reviews" "
Rating 8 - Good. 277 out of 1006 reviews" "
Rating 6 - Okay. 60 out of 1006 reviews" "
Rating 4 - Poor. 27 out of 1006 reviews" "
Rating 2 - Terrible. 20 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Tyler

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
They put us in the room right beside the elevator. There was a contant banging/clunking noise constantly all day and all night. At least every 10s there was a loud bang that would stop you from sleeping.
Stayed 1 night in May 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Corinne

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from AGM on 23 May 2024
Thank you for your review! We look forward to seeing you again!

4/10 Poor

Ruidong

Disliked: Staff & service, property conditions & facilities
Poor customers service
Stayed 2 nights in May 2024
Response from AGM on 21 May 2024
Thank you for your review! We apologize for the poor customer service as that is not our standard that we strive for. We do hope that you will afford us another opportunity.

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room is so good
Stayed 1 night in May 2024
Response from AGM on 21 May 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Lance

Liked: Cleanliness
Stayed 1 night in May 2024
Response from AGM on 22 May 2024
Thank you for your review! We hope to see you again soon.

8/10 Good

Annabel

Travelled with partner
Liked: Amenities
The shower head not good the water too slow. And the King bed is not in the good shape anymore, the middle bed strink. So uncomfortable.
Stayed 1 night in May 2024
Response from AGM on 21 May 2024
Thank you for your review! We will be sure to have our Maintenance team look into this. We apologize for this and hope you will afford us another opportunity.

10/10 Excellent

Alvina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 1 night in Apr 2024
Response from AGM on 17 May 2024
Thank you for your review, we look forward to seeing you again soon.

10/10 Excellent

kounta

Business traveller
I like everything
Stayed 1 night in May 2024
Response from AGM on 13 May 2024
Thank you for your review and feedback! We hope to see you again soon.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable room
Stayed 1 night in May 2024
Response from AGM on 13 May 2024
Thank you for your review! We hope to see you again soon.

6/10 Okay

Lane

Liked: Property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from AGM on 10 May 2024
Thank you for your review! We hope to see you again soon!

6/10 Okay

Roy Allan

Travelled with family
It says that check in time is 3 but was not able to as the room is not ready, happened twice already
Stayed 1 night in Mar 2024
Response from AGM on 7 May 2024
Thank you for your review! Our check in time is 3pm however sometimes not all rooms are ready; we do our best to accommodate the check in time and have rooms ready. We apologize that this hadn't happen when you were trying to check in.

8/10 Good

Jackie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from AGM on 30 Apr 2024
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Jesse

It was goid
Stayed 2 nights in Apr 2024
Response from AGM on 29 Apr 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from AGM on 29 Apr 2024
Thank you for your review! We look forward to seeing you again soon.

10/10 Excellent

Michelle, Flin flon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly helpful staff at check in
Stayed 1 night in Apr 2024
Response from AGM on 29 Apr 2024
Thank you for your review and comment, we are happy to hear that our staff is very friendly and helpful. We hope to see you again soon.

8/10 Good

Harmony

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from AGM on 29 Apr 2024
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent to deal with.
Stayed 1 night in Apr 2024
Response from AGM on 26 Apr 2024
Thank you for your review! We are pleased to hear that our staff are excellent to deal with. We hope to see you again soon!

4/10 Poor

Jolene

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
As a person who travels with my pet, I was awstruck by the daily charge of the pet rate at this hotel. It was remarkably higher than others. The utter disappoint I had with my pet friendly room was something I had never had. The previous damage was extremely concerning. I was not happy with the cleanliness of the room. In fact, I was embarrassed by the room’s cleanliness as a pet owner, and resolve that with the hefty fee I paid, that the room should have been comparable to non pet rooms. I was also very disappointed with the cleanliness of the hotel grounds - dog feces not cleaned up, and other garbage needs to be addressed.
Stayed 2 nights in Apr 2024
Response from GM on 24 Apr 2024
Dear Guest, Thank you for your review. When I look into your reservation there was no mention of a pet. We did our very best to accommodate you into a designated pet room. Pet fees are on our website, you agreed to the pet fee at check in. Our spring clean up of the hotel grounds is scheduled.

8/10 Good

Wooyoung

Stayed 2 nights in Apr 2024
Response from AGM on 13 May 2024
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Catherine J

Stayed 1 night in Apr 2024
Response from AGM on 13 May 2024
Thank you for your review! We hope to see you again soon!

6/10 Okay

Harry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Matress and Pillows need to be replaced.
Stayed 1 night in Apr 2024
Response from AGM on 22 Apr 2024
Thank you for your review! We will share your feedback with our Housekeeping team.

10/10 Excellent

Vera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from AGM on 19 Apr 2024
Thank you for your review! We hope to see you back again soon!

6/10 Okay

Harry

Stayed 3 nights in Apr 2024
Response from AGM on 22 Apr 2024
Thank you for your review!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from AGM on 16 Apr 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Brian

Stayed 1 night in Apr 2024
Response from AGM on 6 May 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Calum

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was up to standards. Maybe a little bit squeaky of a bed
Stayed 2 nights in Apr 2024
Response from AGM on 15 Apr 2024
Thank you for your review! We will be sure to take a look into the bed. We hope to see you again soon.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AGM on 12 Apr 2024
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on 11 Apr 2024
Thank you for your review! We hope to see you again soon.

2/10 Terrible

Evie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I didnt get my 250 deposit back? I only got $7 ??
Stayed 1 night in Apr 2024
Response from AGM on 10 Apr 2024
Thank you for your review! This is a preauthorization that was done and it has been deleted on our end when you checked out; it may take up between 7-14 business days if not earlier depending on the issuing institution of the credit card company.

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel rooms and spacious! We enjoyed the kitchen
Stayed 1 night in Apr 2024
Response from AGM on 5 Apr 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Johanna Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always our go to hotel for staycations. (My daughter's fave hotel in the city)
Stayed 1 night in Apr 2024
Response from AGM on 4 Apr 2024
Thank you for your review! That is wonderful to hear! We hope to see you again soon for your next staycation.

8/10 Good

Les

Stayed 1 night in Apr 2024
Response from AGM on 22 Apr 2024
Thank you for your review! We hope to see you again soon!

6/10 Okay

Susan

Liked: Staff & service, property conditions & facilities
Tough to find where to turn in
Stayed 1 night in Mar 2024
Response from AGM on 3 Apr 2024
Thank you for your review! It is a newer redeveloped area for Saskatoon and we are sorry to hear that. We do hope to see you again.

8/10 Good

Ashley

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The stay was great, the room was clean. The only down fall was the walls were thin and you could hear every noise. Front staff were not super welcoming, but efficient.
Stayed 1 night in Mar 2024
Response from AGM on 1 Apr 2024
Thank you for your review! We are sorry to hear about our staff not being welcoming. We will be sure to share your feedback with them.

8/10 Good

Danny

Travelled with group
Liked: Property conditions & facilities
Room was nice, place was decent. Would stay there agsin
Stayed 2 nights in Mar 2024
Response from AGM on 2 Apr 2024
Thank you for your review! We look forward to seeing you again!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AGM on 26 Mar 2024
Thank you for your review! We hope to see you again soon.

8/10 Good

Dylan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Room with kitchenette was perfect!
Stayed 1 night in Mar 2024
Response from AGM on 1 Apr 2024
Thank you for your review! We hope to see you again soon.

6/10 Okay

Kyle

Stayed 1 night in Mar 2024
Response from AGM on 8 Apr 2024
Thank you for your review!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from AGM on 18 Mar 2024
Thank you for your review, we look forward to seeing you on you next stay.

6/10 Okay

ron c, Prince Albert

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The beds are very hard and uncomfortable the heating system didn’t work well , rooms very small
Stayed 1 night in Mar 2024
Response from AGM on 14 Mar 2024
Thank you for your review and we are sorry to hear this. We will be sure to take a look into the heating system.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on 13 Mar 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
My original room had some small issues with it and the front desk moved me to another room. The issue was resolved. The suite I was moved into would be a great room for someone there for an extended time.
Stayed 1 night in Mar 2024
Response from AGM on 13 Mar 2024
Thank you for you review! We are happy to hear that we were able to resolve the issue quickly and you had a pleasant stay with us. We hope to see you again soon!

10/10 Excellent

Regan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on 11 Mar 2024
Thank you for your review! We hope to see you again soon!

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and good price
Stayed 1 night in Mar 2024
Response from AGM on 11 Mar 2024
Thank you for your review! We hope to see you again soon.

8/10 Good

Alexander

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from AGM on 6 Mar 2024
Thank you for your review!

10/10 Excellent

Nicole

Travelled with family
Liked: Amenities
Absolutely amazing service at this hotel! Our room wasn’t ready when we checked in, it was going to be a 10 minute wait (which was totally fine!) and we were upgraded to a nicer room at no cost. The lounge was great, good food. Will definitely be back!
Stayed 1 night in Mar 2024
Response from AGM on 5 Mar 2024
Thank you for your feedback, we are happy to hear that we were able to help you out quickly and a nice upgrade.

6/10 Okay

Wanita O.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air is very very dry in the room and had to run the hot shower to get some humidity in the air. The water is also very hard. Other than that the staff was friendly and accommodating. Very helpful during the blizzard arranging transportation as well as shoveling out peoples vehicles. Clean establishment and comfortable beds.
Stayed 2 nights in Feb 2024
Response from AGM on 28 Feb 2024
Thank you for review, we appreciate all reviews and use them to improve service.

10/10 Excellent

Kim

Stayed 1 night in Jan 2024
Response from AGM on 28 Feb 2024
Thank you for your review.

8/10 Good

Christy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was a nice hotel, very clean, our room was nice, the breakfast was good. I realize that you can’t help if the pool pump is broken, but we chose a hotel with a pool and were very disappointed that it wasn’t mentioned that it was out of order when we booked, and it had been out of order a while before we booked. That was the main thing we were looking for in a hotel, and we planned our day around swimming at the hotel in the evening. It sure would be nice if that was mentioned.
Stayed 1 night in Feb 2024
Response from AGM on 23 Feb 2024
Thank you for your review, we apologies for the inconvenience during your last stay. I hope you can give us another chance in the future.