"FORMAL COMPLAINT – Misleading Hotel Listing, Unacceptable Hygiene, Guest Safety Concerns and Demand for Full Refund – One Off Assi Ghat, Varanasi (14–16 October)
To
Expedia Customer Relations / Customer Support
Subject: FORMAL COMPLAINT – Misleading Hotel Listing, Unacceptable Hygiene, Guest Safety Concerns and Demand for Full Refund – One Off Assi Ghat, Varanasi (14–16 October)
Dear Expedia Customer Relations Team,
I am writing to lodge a serious formal complaint regarding my fully prepaid...
"FORMAL COMPLAINT – Misleading Hotel Listing, Unacceptable Hygiene, Guest Safety Concerns and Demand for Full Refund – One Off Assi Ghat, Varanasi (14–16 October)
To
Expedia Customer Relations / Customer Support
Subject: FORMAL COMPLAINT – Misleading Hotel Listing, Unacceptable Hygiene, Guest Safety Concerns and Demand for Full Refund – One Off Assi Ghat, Varanasi (14–16 October)
Dear Expedia Customer Relations Team,
I am writing to lodge a serious formal complaint regarding my fully prepaid...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Nice small hotel close to the temple and ghat of Manikarnika. Kashi Vishwanath temple is only approx 2 km from this hotel which means you can go by walk. Hotel has clean rooms and staff behaviour is very kind. Owners like Padam Chaudhary having international experience really make a difference into the field of hospitality. I highly suggest this property and the location.
Nice small hotel close to the temple and ghat of Manikarnika. Kashi Vishwanath temple is only approx 2 km from this hotel which means you can go by walk. Hotel has clean rooms and staff behaviour is very kind. Owners like Padam Chaudhary having international experience really make a difference into the field of hospitality. I highly suggest this property and the location.
Property is just beside the bank of Ganges, very new well maintained but the only drawback i faced in this Savan month is not accessible by boat so need to walk through the narrow dirty lanes and crowded with 2 wheelers for around 800 mtr. Suggesting to put sign posting inside this lanes. Overall stay in the hotel was excellent.
Property is just beside the bank of Ganges, very new well maintained but the only drawback i faced in this Savan month is not accessible by boat so need to walk through the narrow dirty lanes and crowded with 2 wheelers for around 800 mtr. Suggesting to put sign posting inside this lanes. Overall stay in the hotel was excellent.
The hotel is boutique styled. Submerged (not literally) in lanes and alleyways. Close to all activities. Staff are friendly and helpful. It is walkable to the Dash Ghat so a great plus. But due its unique location you have to use a lot map reading skills to good use in order to locate it. The room itself is clean, confortable and lush. A little let down story is by the powerless shower. The bucket and scoop method is in fact better suited. Adi the host is a most personable bloke on this earth....
The hotel is boutique styled. Submerged (not literally) in lanes and alleyways. Close to all activities. Staff are friendly and helpful. It is walkable to the Dash Ghat so a great plus. But due its unique location you have to use a lot map reading skills to good use in order to locate it. The room itself is clean, confortable and lush. A little let down story is by the powerless shower. The bucket and scoop method is in fact better suited. Adi the host is a most personable bloke on this earth....
The experience was truly comfortable from start to finish. The staff was incredibly polite, helpful, and always ready to assist with a smile. The service was prompt and well-managed, and the location is perfect for exploring the city easily. Overall, everything—from hospitality to cleanliness—was excellent. Would definitely recommend this place to anyone visiting Varanasi!
The experience was truly comfortable from start to finish. The staff was incredibly polite, helpful, and always ready to assist with a smile. The service was prompt and well-managed, and the location is perfect for exploring the city easily. Overall, everything—from hospitality to cleanliness—was excellent. Would definitely recommend this place to anyone visiting Varanasi!
Ayushi
Reviewed February 13, 2026Reviewed February 13, 2026
Really clean room & good shower with a functiong mixer tap unlike a lot of hotels in India. The housekeeping, reception, travel agency & food/beverage teams were all excellent. You could tell they were proud of working for the hotel. I would rate it as the best hotel in my 3 week stay in India.
Really clean room & good shower with a functiong mixer tap unlike a lot of hotels in India. The housekeeping, reception, travel agency & food/beverage teams were all excellent. You could tell they were proud of working for the hotel. I would rate it as the best hotel in my 3 week stay in India.
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Frequently Asked Questions
Can I find holiday rentals in Sarnath?
Yes, there are holiday rentals close to the most popular sights in Sarnath, or you can select a more secluded option if you're looking for a relaxing stay. Sarnath is known for its temples and monuments. Make sure you have time to check out the museums while you're in the area.
What are some of the best holiday rentals that Sarnath has to offer?
Palette Heritage Scindia Ghat: This holiday home rental outside of Sarnath is equipped with an outdoor pool, air conditioning and daily housekeeping to help you feel comfortable during your stay. Amenities such as an electric kettle and free parking are also available for your convenience.
What can I see and do in Sarnath?
While exploring the area, visit the sights like Sarlath Museum, Mulagandha Kuti Vihara and Dhammek Stupa. In the wider area, you’ll find Manikarnika Ghat and Kashi Vishwanath Temple.
What are holiday rentals like in Sarnath?
Holiday rentals are privately owned properties you can book for a few days, or a quick weekend, in Sarnath. Holiday rentals feature amenities such as WiFi and washers and dryers so you'll feel just like you're at home. If you're concerned about a sanitised environment, a holiday rental can offer a sense of privacy away from shared hotel lifts and busy lobbies while still allowing you the enjoyment of travel. You'll also get more space in a holiday rental than in a standard hotel, which makes a holiday rental a popular choice for small groups.