Ave. Salvador Estrella Sadhala, Santiago de los Caballeros, Santiago
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Greetings Mr. Luis:Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to see that you enjoyed your stay with us.We look forward to your future visits. Kind Regards, Lourdes De La RosaGeneral Manager
Greetings Mrs. Yiseet:Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to see your lovely score.We look forward to your future visits. Kind Regards, Lourdes De La RosaGeneral Manager
Greetings Mr. Wade:Thank you very much for your preference and feedback about your recent stay, we are glad to know that you enjoyed the facilities and service from our staff.! We hope to see you soon!Kind Regards, Lourdes De La RosaGeneral Manager
10/10 Excellent
Maria D.
Business traveller, Travelled with partner
8 May 2024
Guest Services, Front desk & Restaurant friendly personal. Also, room was very clean but little small.
Maria D.
Stayed 4 nights in Apr 2024
Response from club on 9 May 2024
Greetings Mrs. Maria D.:Thank you so much for your review of our hotel. We are pleased to read that you enjoyed the very clean room and service from our friendly personal. It’s something our staff takes great pride in, so we value your feedback. Kind regards, Lourdes De La RosaGeneral Manager
Excelente personal y atenciones.
muy Buena ubicacion
Oscar
Stayed 1 night in May 2024
Response from club on 9 May 2024
Estimado Sr. Oscar:Reciba nuestro agradecimiento por la agradable puntuación de 5 estrellas con que calificó su reciente visita a nuestro hotel, nos llena de orgullo leer que disfruto de nuestra ubicación y de las atenciones brindadas por parte de nuestro excelente personal. Quedamos con los brazos abiertos para recibirle es sus próximas visitas.Cordialmente, Lourdes De La RosaGerente General
The staff is flawless and the property is full of amenities
AMAURY
Stayed 1 night in May 2024
Response from club on 10 May 2024
Greeting Mr. Amaury :Thank you so much for your review of our hotel. We are pleased to read how your Hodelpa experience was, we felt so proud to know that you enjoyed the amenities and our flawless staff. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind regards, Lourdes De La RosaGeneral Manager
Greetings Mrs. Doris:Thank you very much for your preference and feedback about your recent stay, we are happy to know your appreciation about our service.! We hope to see you soon!Kind Regards, Lourdes De La RosaGeneral Manager
I really enjoy my stay here. Everyone is extremely nice and helpful!
Rosa Margarita
Stayed 7 nights in Mar 2024
Response from club on 4 May 2024
Greetings Mr. Rosa Margarita:Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Lourdes De La RosaGeneral Manager
Great place to stay. Very peaceful clean and comfortable
DHARIANA
Stayed 1 night in Apr 2024
Response from Club on 30 Apr 2024
Greetings Mr. Dhariana:Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know you enjoyed the cleanness and comfortable of our hotel. It’s something our staff takes great pride in, so we value your feedback. We look forward to your future visits. Kind Regards, Lourdes De La RosaGeneral Manager
Dear Mr. Andrew,Please accept our gratitude for the pleasant rating of your recent visit to our hotel. We are proud to see the result of the passion we feel for service.We remain with open arms to welcome you on your next visits.Cordially,Lourdes De La RosaGeneral manager
Very good Hotel to stay in while in Santiago. The restaurant has good food and drinks. Beautiful pool area
Hector
Stayed 3 nights in Apr 2024
Response from clubr on 29 Apr 2024
Greetings Mr. Hector,We are very grateful and happy to know his appreciation for his recent stay at our hotel. We are glad to know that you liked the food, drinks and pool area. It is a great joy for our staff to know that their daily efforts are reflected in the satisfaction of our guests.We hope to see you again very soonSincerely,Lourdes De La RosaGeneral manager
The entire service was excellent!!! Personnel amazing!!! Thanks to each and everyone of personnel.
Nilda
Stayed 3 nights in Apr 2024
Response from clubr on 29 Apr 2024
Greetings Mrs. Nilda,We are very grateful and happy to know her appreciation of her recent stay at our hotel. It is a great joy for our staff to know that their daily efforts are reflected in the satisfaction of our guests.We hope you enjoy your stay with us.Sincerely,Lourdes De La RosaGeneral manager
6/10 Okay
Jesse
Travelled with family and small children
27 Apr 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Las habitaciones se sienten un poco viejas. Me asignaron una habitación que mira a una escalera.
Jesse
Stayed 1 night in Apr 2024
Response from clubr on 27 Apr 2024
Apreciable Jesse:Muchas gracias por tomarse el tiempo en brindarnos un valioso comentario sobre su reciente estadía., así mismo le extendemos nuestras sinceras disculpas por no sobrepasar sus expectativas de su reciente visita. El hotel cuenta con habitaciones con vista hacia la montaña, piscina & cuidad, en sus próximas estadías será un placer asignarle la habitación con una mejor vista. El hotel cuenta con habitaciones remodeladas, nuestro objetivo es continuar con el total de las habitaciones. Nos gustaría que nos diera la oportunidad de cambiar su percepción de la última estadía con nosotros.Esperamos volver a tener el honor de servirle nuevamente muy pronto. Atentamente, Lourdes De La RosaGerente General
Dear Mrs. Ann Margaret:Thank you very much for your preference and feedback about your recent stay, we are happy to know your appreciation about our staff service.! We hope to see you soon!Kind Regards, Lourdes De La RosaGeneral Manager
Greeting Mr. Richard:Thank you very much for your preference and feedback about your recent stay, we are happy to know that you enjoyed the excellent food in our Restaurant.! We hope to see you soon!Kind Regards, Lourdes De La RosaGeneral Manager
Greetings Mr. Roberto:Thank you for your preference and for taking the time to share a review about your recent stay. We are delighted to know you enjoyed the cleanliness and the wonderful customer service.We look forward to your future visits. Kind Regards, Lourdes De La Rosa
La ubicacion, el servicio y calidad del Hotel es excelente, desde la atencion del staff hasta los detalles pensados en las habitaciones, en especial la atencion en el "Club Imperial". Muy satisfecho, y de seguro mi opcion de hospedaje en mi proxima estadia en Santiago de los Caballeros. Gracias por la atencion. Bendiciones
Jorge
Stayed 1 night in Apr 2024
Response from club on 10 Apr 2024
Apreciable Sr. Jorge:Muchas gracias por su preferencia durante su reciente estadía y por brindarnos tan maravilloso comentario sobre su experiencia. Nos honra saber que disfrutó nuestra ubicación, los detalles en la habitaciones y en especial la atenciones brindadas por parte de nuestro personal.Quedamos con los brazos abiertos para recibirle nuevamente. Atentamente, Lourdes De La RosaGerente General
10/10 Excellent
Leyla
6 Apr 2024
Leyla
Stayed 1 night in Apr 2024
Response from clubr on 26 Apr 2024
Estimada Sra. Leyla,Reciba nuestro agradecimiento por la agradable valoración con la que calificó su reciente visita. Para nuestro personal es de mucha alegría saber que el esfuerzo del día a día es reflejado en la satisfacción de nuestros huéspedes.Esperamos volver a verle muy pronto.Atentamente, Lourdes De La RosaGerente General
10/10 Excellent
Rafael
5 Apr 2024
Rafael
Stayed 1 night in Apr 2024
Response from clubr on 26 Apr 2024
Estimado Sr. RafaelReciba nuestro agradecimiento por la agradable valoración con que calificó su reciente visita. Para nuestro personal es de mucha alegría saber que el esfuerzo del día a día es reflejado en la satisfacción de nuestros huéspedes.Esperamos volver a verle muy pronto.Atentamente, Lourdes De La RosaGerente General
In this time is rare to find another hotel as this one.
Extremely excellent
Mickey
Stayed 1 night in Mar 2024
Response from club on 1 Apr 2024
Greetings Mr. Mickey:Thank you so much for your review of our hotel. We are pleased to hear that your Hodelpa Experience was extremely excellent. It's something our staff takes great pride in, so we value your feedback. ! We hope to see you soon!Kind regardsLourdes De La RosaGeneral Manager
Greetings Mr. Sandy:Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know you enjoyed the safety of our hotel. It’s something our staff takes great pride in, so we value your feedback. We look forward to your future visits. Kind Regards, Lourdes De La RosaGeneral Manager
Employees attention to guest jus wow! The employees of the restaurant superrrrr!!! Food exceptional.
Rosalin
Stayed 4 nights in Mar 2024
Response from club on 25 Mar 2024
Greeting Mrs. Rosalin:Thank you so much for your review of our hotel. We are pleased to read that you enjoyed our employee’s attentions and our exceptional food. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Lourdes De La RosaGeneral Manager
Greeting Mrs. Dilia:Thank you so much for your review of our hotel, we felt happy to see your score. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind regards, Lourdes De La RosaGeneral Manager
8/10 Good
Deborah
Travelled with family, Travelled with partner
19 Mar 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room 206 needed some updated maintenence e.g Bathroom had black mold and grout on tiles need to be fix . Door hidges rusty need to be change and also pipe fixtures and in the room one tile has a stain need to be replace. Windows for outdoor view needed to be clean.
Deborah
Stayed 5 nights in Mar 2024
Response from club on 19 Mar 2024
Greeting Mrs. Deborah:Thank you very much for your preference and for taking the time to write a review about your recent stay our hotel. We sincerely apologize for the experience with the details in the room. We can assure you that we take very seriously comments like yours and we share them with all the parties involved. We do hope that you will give us a chance to have you again as a guest in the future.Kind Regards, Lourdes De La RosaGeneral Manager
Apreciable Malioza:Estamos muy agradecidos y contentos de saber su apreciación de su reciente visita a nuestro hotel. Nos enorgullece saber que su experiencia fue excelente, para nuestro personal es de mucha alegría saber que el esfuerzo del día a día es reflejado en la satisfacción de nuestros huéspedes. Esperamos servirle nuevamente muy pronto.Atentamente, Lourdes De La RosaGerente General
The staff was very polite and made you feel at home.
David
Stayed 5 nights in Mar 2024
Response from club on 16 Mar 2024
Greetings Mr. David:Thank you very much for your preference and feedback about your check in, we are happy to know your appreciation about our staff service.! We hope you have a lovely stay!Kind Regards, Lourdes De La RosaGeneral Manager
Greetings Mr. Jonathan:Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted that your Hodelpa experience was nice.We look forward to your future visits. Kind Regards, Lourdes De La RosaGeneral Manager
10/10 Excellent
BE
Business traveller
12 Mar 2024
Excellent, good hotel and special attention. Recommended.
BE
Stayed 1 night in Mar 2024
Response from club on 14 Mar 2024
Greeting Mr. BE:Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to see your lovely score.We look forward to your future visits. Kind Regards, Lourdes De La RosaGeneral Manager
10/10 Excellent
Jesse
12 Mar 2024
Jesse
Stayed 1 night in Mar 2024
Response from club on 1 Apr 2024
Greetings Mrs. Jesse:Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to see your lovely score.We look forward to your future visits. Kind Regards, Lourdes De La RosaGeneral Manager
Greeting Mrs. Belkis:Thank you so much for your review of our hotel. It is an honor to hear that your Hodelpa Experience was nice. It's something our staff takes great pride in, so we value your feedback. We hope to see you soon! Kind regardsLourdes De La RosaGeneral Manager
Greeting Mr. Eddy:Thank you so much for your review of our hotel. We are pleased to read your Hodelpa Experience, the best place in Santiago, we felt so proud to see the amazing score.It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind regards, Lourdes De La RosaGeneral Manager
Greetings Mr. Deneak:Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know that your Hodelpa experience was comfortable.We look forward to your future visits. Kind Regards, Lourdes De La Rosa General Manager
Greetings Mrs. Belkis:Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to see your scores. We receive your reservation request in a standard room and we gave you the upgrade to the Executive superior room. We look forward to your future visits. Kind Regards, Lourdes De La RosaGeneral Manager
Greetings Mr. Teodoro:Thank you so much for your review of our hotel. We are pleased to read that your Hodelpa Experience was excellent, we felt so proud to see the amazing score. It’s something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind regards, Lourdes De La RosaGeneral Manager
Greetings Mrs. Connie:Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to see your lovely score.We look forward to your future visits. Kind Regards, Lourdes De La RosaGeneral Manager
Greetings Mr. Jesus:Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted that your Hodelpa experience was nice.We look forward to your future visits. Kind Regards, Lourdes De La RosaGeneral Manager
Greetings Patrick:Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to see your lovely score.We look forward to your future visits. Kind Regards, Lourdes De La RosaGeneral Manager
8/10 Good
Selma
14 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Selma
Stayed 3 nights in Feb 2024
Response from CLUB on 15 Feb 2024
Greetings Miss. Selma:Thank you so much for your review of our hotel. We felt happy to see your scores from your experience. It’s something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind regards, Lourdes De La RosaGeneral Manager
Greetings Mrs. Paola:Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to see your lovely score.We look forward to your future visits. Kind Regards, Lourdes De La RosaGeneral Manager
Greetings Mr. Jason:Thank you very much for your preference and you lovely review about your recent stay, we are delighted to know that you enjoyed our excellent customer service.! We hope to see you soon!Kind Regards, Lourdes De La RosaGeneral Manager
Greetings Mr. Luis:Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted that your Hodelpa experience was nice.We look forward to your future visits. Kind Regards, Lourdes De La RosaGeneral Manager
Greetings Mr. Leidy:Thank you so much for your review of our hotel. We are pleased to hear you enjoyed the cleanliness and the great service from our staff. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Lourdes De La RosaGeneral Manager
It was all good unless the internet and the breakfast was the same as usual nothing new
James
Stayed 2 nights in Jan 2024
Response from club on 23 Jan 2024
Greetings Mr. James:It is a pleasure to greet you, we hope you are very well, thank you very much for taking the time to answer the survey of your most recent stay at our hotel, it is of great value to us, as it allows us to know how your experience was. We sincerely apologies for the experience with the Wifi and the breakfast pack of varieties, we can assure you that we take very seriously comments like yours and we share them with all the parties involved. We do hope that you will give us a chance to have you again as a guest in the future. Sincerely,Lourdes De La RosaGeneral Manager
Greetings Mrs. Dalinda:Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to see your lovely score.We look forward to your future visits. Kind Regards, Lourdes De La RosaGeneral Manager
Apreciable Sr Joel: Estamos muy agradecidos y contentos de saber su apreciación de la llegada a nuestro hotel. Para nuestro personal es de mucha alegría saber que el esfuerzo del día a día es reflejado en la satisfacción de nuestros huéspedes. Esperamos disfrute su estadía con nosotros.Atentamente, Lourdes De La Rosa Gerente General
Greetings Mr. Delvin:Thank you for your preference and for taking the time to evaluate your recent . We are delighted to see your lovely score.We look forward to your future visits. Kind Regards, Lourdes De La RosaGeneral Manager
10/10 Excellent
Clauroge
18 Jan 2024
Clauroge
Stayed 5 nights in Jan 2024
Response from club on 31 Jan 2024
Greetings Clauroge:Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warmest regard,Lourdes De La RosaGeneral Manager
The room is very spacious. Bed is confortable and the shower is with good intensity. The staff is very pleasant and welcoming. The swiming pool area is nice and the food and drink is very good
Carlos
Stayed 3 nights in Jan 2024
Response from club on 12 Jan 2024
Greetings Mr. Carlos:Thank you so much for your review of our hotel. We are pleased to hear you enjoyed all the amenities and the service from our welcoming and pleasant staff your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Lourdes De La RosaGeneral Manager
10/10 Excellent
Melissa
Travelled with family and small children, Business traveller
Greetings Mrs. melissa:Thank you for your preference and for taking the time to write a review about your recent stay. We are delighted to know you enjoyed the service form our amazing staff. We look forward to your future visits. Kind Regards, Lourdes De La RosaGeneral Manager