Skip to Main Content.
List your propertySupportTrips
Member discount illustration
Members save 10% or more on over 100,000 hotels worldwide when you’re signed in
Sign in
Learn about Expedia Rewards
Feedback

Vila Gale Santa Cruz Resort Hotel

4.0 star property
Hotel in Santa Cruz with 2 restaurants and full-service spa

Choose dates to view prices

Photo gallery for Vila Gale Santa Cruz Resort Hotel

Terrace/patio
Creator video
View from room
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments
Interior entrance
Vila Galé Santa Cruz, by the ocean, offers a peaceful getaway. Enjoy Italian dishes at two restaurants, hot stone treatments at the spa, cycling, and fitness classes. The property features indoor and outdoor pools, plus free WiFi in all rooms.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • 24/7 front desk
  • Hot tub
  • Room service
The current price is ฿5,534
฿5,908 total
includes taxes & fees
1 Nov - 2 Nov

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Family Room, 2 Bedrooms, 2 Bathrooms, Sea View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Family Room, 2 Bedrooms, 2 Bathrooms, Sea View

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 46 sq m
  • Sea view
  • Sleeps 4
  • 4 Single Beds

View all photos for Twin Room (with Extra Bed, 2 Adults + 1 Child)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room (with Extra Bed, 2 Adults + 1 Child)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 23 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Twin Room, Sea View (with Extra Bed, 3 Adults)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room, Sea View (with Extra Bed, 3 Adults)

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 23 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Twin Room, Sea View (with Extra Bed, 2 Adults + 1 Child)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room, Sea View (with Extra Bed, 2 Adults + 1 Child)

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 23 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Twin Room (with Extra Bed, 3 Adults)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room (with Extra Bed, 3 Adults)

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 23 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Double or Twin Room, Sea View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Premium Double or Twin Room, Sea View

7.2 out of 10
Good
(5 reviews)

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Bathrobes
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Premium Double Room Single Use, Sea View

View from room

Premium Double Room Single Use, Sea View

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Bathrobes
Shower/bath combination
  • 23 sq m
  • Sea view
  • Sleeps 1
  • 2 Single Beds OR 1 Double Bed

View all photos for Twin Room (Single Use)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room (Single Use)

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 23 sq m
  • City view
  • Sleeps 1
  • 2 Single Beds

View all photos for Twin Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Sea View (Single Use)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room, Sea View (Single Use)

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 23 sq m
  • Ocean view
  • Sleeps 1
  • 2 Single Beds

View all photos for Twin Room, Sea View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Twin Room, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
LCD TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Rua de Sao Fernando, 5, Santa Cruz, 9100-157

What's nearby

  • Palmeiras Beach - 2 min walk - 0.2 km
  • Machico Beach - 6 min drive - 6.5 km
  • Reis Magos Beach - 6 min drive - 6.5 km
  • Madeira Botanical Garden - 12 min drive - 14.0 km
  • Funchal Farmers Market - 14 min drive - 14.8 km

Getting around

  • Funchal (FNC-Cristiano Ronaldo) - 7 min drive

Restaurants

  • ‪Starbucks - ‬4 min drive
  • ‪Bites & Beer By Coral - ‬7 min drive
  • ‪Ponto De Encontro - ‬5 min drive
  • ‪Pizza Hut - ‬7 min drive
  • ‪Quiosque Buondi - ‬4 min drive

About this property

Vila Gale Santa Cruz Resort Hotel

Upscale hotel by the ocean
A free breakfast buffet, a poolside bar and a terrace are just a few of the amenities provided at Vila Gale Santa Cruz Resort Hotel. Active travellers can enjoy amenities, such as cycling and fitness classes, at this hotel. Indulge in a body treatment and a hot stone massage at the on-site spa. Enjoy Italian cuisine and more at the two on-site restaurants. In addition to shopping on-site and a garden, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool and an outdoor pool
  • Limo/town car service, bike hire and self-parking (surcharge)
  • Babysitting (surcharge), a lift and a front desk safe
  • Meeting rooms, a banquet hall and wedding services
Room features
All 262 rooms have comforts such as furnished balconies and air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other amenities include:
  • Bathrooms with shower/bath combinations and free toiletries
  • LCD TVs with digital channels and DVD players
  • Daily housekeeping, desks and phones

All-inclusive details

All-inclusive room rates at Vila Gale Santa Cruz Resort Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Outdoor pool, pool umbrellas, pool loungers

Dom Pedro Madeira

  • Pool
  • All-inclusive
  • Kids pool
  • Parking included
8.0 out of 10, Very good, 536 reviews
Dom Pedro Madeira

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Parking on site (EUR 10 per day)
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar

Restaurants on site

  • Euforia
  • Inevitavel
  • Soul and Blues
  • Versatil

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • DVD player
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,580 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Body treatments
  • Hot stone massages
  • Hot tub
  • Sauna
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: EUR 10.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 1012

Property is also known as

Santa Cruz Vila Gale
Vila Gale Hotel Santa Cruz
Vila Galé Hotel Santa Cruz
Vila Gale Madeira
Vila Galé Santa Cruz
Vila Gale Santa Cruz Hotel Santa Cruz
Vila Gale Santa Cruz Madeira
Vila Galé Santa Cruz Hotel
Vila Galé Santa Cruz Hotel
Vila Galé Santa Cruz Santa Cruz
Vila Galé Santa Cruz Hotel Santa Cruz

Frequently asked questions

Does Vila Gale Santa Cruz Resort Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much does it cost to stay at Vila Gale Santa Cruz Resort Hotel?

As of 23 Oct 2025, prices found for a 1-night stay for 2 adults at Vila Gale Santa Cruz Resort Hotel on 1 Nov 2025 start from ฿5,534.43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Vila Gale Santa Cruz Resort Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Vila Gale Santa Cruz Resort Hotel?

Self-parking is available for EUR 10.00 per day.

What time is check-in at Vila Gale Santa Cruz Resort Hotel?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM.

What time is check-out at Vila Gale Santa Cruz Resort Hotel?

Checkout is at noon.

Are there all-inclusive benefits at Vila Gale Santa Cruz Resort Hotel?

Some rate plans available at this hotel are all-inclusive.

Where is Vila Gale Santa Cruz Resort Hotel located?

Situated by the ocean, this spa hotel is within a 15-minute walk of Palmeiras Beach and Aquaparque Madeira. Quinta Da Junta and Igreja Matriz de Machico are also within 6 miles (10 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Vila Gale Santa Cruz Resort Hotel Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Location

8.6

Staff & service

8.2

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 136 out of 269 reviews
Rating 8 - Good. 96 out of 269 reviews
Rating 6 - Okay. 25 out of 269 reviews
Rating 4 - Poor. 6 out of 269 reviews
Rating 2 - Terrible. 6 out of 269 reviews

Reviews

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities
Overall a good stay, property is in a quiet area. Not much to do in Santa Cruz which is nice. I did the half board option and honestly would skip it next time. The food was basic cafeteria food, par at best.
Stayed 4 nights in Sep 2025

10/10 Excellent

Souabeh H

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was a beautiful property, comfortable quiet, peaceful with a good amenities easy access driving anywhere we recommended
Stayed 1 night in Jan 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool area, great food, very relaxing atmosphere
Stayed 5 nights in Aug 2024

10/10 Excellent

Susy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here to be close to the airport. Nice rooms, great breakfast included. Great restaurants within walking distance. The steam room was amazing.
Stayed 1 night in Jan 2025

8/10 Good

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the front desk very helpful, lady who checked us in gave us information about the hotel and services. Very friendly and helpful staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel for short 3 night staybefore going to our timeshare in Funchal. Service fantastic rooms very clean. Overall 5 star
Stayed 3 nights in Sep 2024

10/10 Excellent

Jukka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel for a short golf holiday

Very nice and clean hotel with gym, spa and several pools. Good service and near enough to the Santo da Serra Golf Club.
Stayed 3 nights in Feb 2024

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with ocean view, 5 min from the airport
Stayed 1 night in Feb 2023

8/10 Good

Abhay

Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and convenient
Stayed 2 nights in Feb 2024

10/10 Excellent

Susan M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Airport Perfect!

This is our go to hotel when flying out of Madeira Island. Staff is extremely accommodating. Although we left for the airport at 3 AM, we were provided with a boxed breakfasts. It is only about a 10 minute cab ride to the airport and runs around 10 euros. Perfect and convenient.
Stayed 1 night in Oct 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Only stopped one night as we were flying out to the Azores the following day. Hotel nice, close to the airport (5mins in taxi), Santa Cruz is very pleasant to walk around, nice cafes/restaurants. The hotel staff are very friendly and helpful.
Stayed 1 night in Apr 2023

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Large, clean facility, close to restaurants and airport. Just a bit noisy.
Stayed 1 night in Feb 2024

2/10 Terrible

Tarek El

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Be aware if you are booking for a family of 4 people. This hotel will charge you for the family room and never provide you such thing. You will get 2 separate rooms and your minor children will be staying alone unless you split up your family one parent with each child. This is what happened to us. I contacted Expedia and they said there is nothing they could do. My advice is book somewhere else that actually provides you the room you paid for and not double book people for maximum profit and leave you to deal with your losses as well as ruin your time with your family by separating you into different rooms. I would give zero stars if that was an option. Also worst ever customer service of my life. I wish Expedia would choose more honest partners, first time having an issue like this, and being told sorry there is nothing we can do.
Stayed 6 nights in Jul 2025

10/10 Excellent

Marrla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool area and view. Wonderful staff, working hard despite a shortage of available staff, the ones that were there were working really hard to make up for it.
Stayed 4 nights in Aug 2022

6/10 Okay

ALBERTO

Staff need to smile a bit more and breakfast is not up to par. Paid less money at Four Views in Canico, Madeira and their breakfast is superior.
Stayed 6 nights in Oct 2023

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Beautiful, clean hotel. Mean on towels and water. Planes passed by frequently but not a problem for us,
Stayed 3 nights in Sep 2022

10/10 Excellent

Manuel Aveiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The creek that runs near the building was not clean! It smells at times . Has nothing to do with the property I. Want to thank you . I hope to be back soon! I enjoyed Thank you agian .
Stayed 20 nights in Feb 2023

6/10 Okay

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
We booked this due to its proxy to the airport (5 min drive) so was great on that. Overall it's sort of a "resort-style" hotel but just didn't hit the mark on actual service. Don't get me wrong, the hotel is nice, the views are great and right on the beach... it's just the beach is all rock and stone so you can't really use it. Then there is the town itself which is one of the smaller towns on the island and while it is cute, there is just nothing to do. There are about half a dozen cafe's type restaurants not much else to do so I would advise staying in Funchal unless you just need to be close to the airport. My main issue was that service felt kind of lacking and the food at the hotel itself was awful. We ordered room service breakfast which arrived at almost lunchtime and was nothing more than dry bread, bad coffee, and warm juice with no cups or mugs to drink said coffee or utensils to cut or spread anything... felt like leftovers from that morning. Then that night we tried the "Buffett" and oh lord... for $25 a person you get (and I'm sorry) but really bad cheap buffet food that was so unbelievably not worth it that we each got half a plate and just walked out knowing we did not even want to try anymore. I did not complain because I did not want to be rude and say how disappointing it was. In the end, I got the sense this was more of a local/European little honeymoon spot or something and not much of a business traveler hotel, especially since the WiFi cut out a lot.
Stayed 3 nights in Oct 2022

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

6/10 Okay

Antonio Santos

Stayed 7 nights in Jul 2025

10/10 Excellent

Pascal

Stayed 1 night in May 2025

8/10 Good

Yuriy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Tina

Stayed 1 night in May 2025

6/10 Okay

Mauro

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025