2/10 แย่มาก
Winston
เดินทางกับคู่รัก
4 ส.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
I had high expectations for Hotel Arima given its affiliation with Small Luxury Hotels, but my experience was deeply disappointing.
The air conditioning in our room was not functioning properly throughout our three-night stay. Despite reporting the issue multiple times, the room remained hot and stuffy, with a persistent temperature of 25°C. We were told the issue was fixed, yet nothing changed. A staff member even acknowledged that the room lacked proper ventilation and offered us another room — but only on the final night, after midnight.
We were also promised that a manager would speak with us before checkout, yet no one was available. The service recovery was nonexistent — no follow-up, no compensation, and no accountability. We ended up sleeping in uncomfortable conditions for two nights, and had to relocate rooms late on the third.
At this price point and under the SLH brand, I expected much better. Unfortunately, the hotel chose not to take responsibility or offer any resolution after my stay. I wouldn’t recommend this property based on our experience.
Winston
เข้าพัก 3 คืน, กรกฎาคม 2025
