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Reviews of Real InterContinental San Salvador at Metrocentro Mall, an IHG Hotel

5 out of 5
Real InterContinental San Salvador at Metrocentro Mall, an IHG Hotel
Blvd. de Los Heroes, San Salvador, SS

Reviews

9.2

Wonderful

Rating 10 - Excellent. 711 out of 1001 reviews" "
Rating 8 - Good. 180 out of 1001 reviews" "
Rating 6 - Okay. 66 out of 1001 reviews" "
Rating 4 - Poor. 14 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Karla

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Valet parking was great excellent service
Stayed 1 night in May 2024

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent and plan to come back. I just won't use the third party valet service. They scratch the rims and the side panel of my rental and I had to pay out of pocket
Stayed 1 night in Mar 2024

10/10 Excellent

Yovany, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is way better than the Sheraton presidente and the barcelo, also the staff is way nicer. Just please upgrade the damn phones in the rooms, it makes it difficult to contact the front desk or anyone in the hotel.
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel staff was really nice. Never felt safer in my life in a.Place where it was the worst city in the world Bukele has done a wonderful job
Stayed 4 nights in May 2024

10/10 Excellent

Carlos Rene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Parking area not valet
Stayed 1 night in May 2024

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Beds were comfortable, room was clean. Food was great!
Stayed 1 night in Apr 2024

10/10 Excellent

Quincy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great times as a tourist and also feel save and comfort
Stayed 2 nights in May 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Apr 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

ena y., hot springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people and safe
Stayed 7 nights in Apr 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Corina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is really helpful and courteous highly so far
Stayed 1 night in Apr 2024

10/10 Excellent

Florentin, Sterling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel staff and amazing variety of food
Stayed 2 nights in Apr 2024

10/10 Excellent

ester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the stay
Stayed 6 nights in Mar 2024

10/10 Excellent

ILDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe surrounding area and convenient point to travel to various touristic locations.
Stayed 10 nights in Mar 2024

10/10 Excellent

Elena Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel
Stayed 8 nights in Mar 2024

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Great property stylish Take UBER anywhere 5 bucks
Stayed 1 night in Apr 2024

10/10 Excellent

RAFAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole entire staff at the hotel were helpful and so friendly. Also, so convenient that the shopping center is across the street from the hotel. I will be returning for future stays. I almost forgot, when making reservations ask for the volcano view unless you want the downtown scenery view.
Stayed 3 nights in Mar 2024

10/10 Excellent

Felix

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, nice staff, excellent location, and incredible food. Picasso restaurant has an attention and an outstanding meal.
Stayed 3 nights in Mar 2024

6/10 Okay

FRANCIS C

Stayed 4 nights in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, centric property but a lot of traffic to go everywhere.
Stayed 2 nights in Mar 2024

10/10 Excellent

JULY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias a cada una de las persona que trabajan allí me hicieron sentir como en casa los llevo en mi corazón
Stayed 5 nights in Mar 2024

10/10 Excellent

Mirna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff & service. We stayed at another 5 star hotel prior to our stay at the Intercontinental and this hotel is way better in its service than the other one. There is a mall right across from it as a plus.
Stayed 5 nights in Feb 2024

10/10 Excellent

alex

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I love the hotel vibe, very luxurious and comfortable.
Stayed 2 nights in Feb 2024

8/10 Good

Yovany, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in way better shape and condition compared to Sheraton presidente, staff is super nice and helpful, the beds are super comfortable and the rooms are up to date and not outdated whatsoever, the restaurant options and breakfast options are great as well, the 2 guys that are working the valet understand time is valuable and will get your car within a couple of minutes of giving them the keys, also valet prices are excellent! Definitely recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice!!!
This Hotel was fantastic! Our rate included a delux buffet breakfast with many options including special order omlets and pupusas. The room was quiet with central air. The bathroom was large with storage areas. There were several hotel restaurants and a pool. The Metrocenter mall is connected via a walkway with many options including food.
Stayed 3 nights in Feb 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant and nice installations, people was polite
Stayed 1 night in Feb 2024

10/10 Excellent

Edwin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone
Stayed 7 nights in Feb 2024

10/10 Excellent

Shynita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Yovany, Houston

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean, nice staff, good and safe area.
Stayed 2 nights in Feb 2024

10/10 Excellent

Katia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and amazing customer service
Stayed 3 nights in Feb 2024

6/10 Okay

George

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was accessible (close to restaurants) walking distance.
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

natividad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente primer ves que visito este gran paíz i pronto regresaré mi novia i yo bamos encantados El hotel de maravilla no dudo que pronto volveré
Stayed 2 nights in Feb 2024

10/10 Excellent

Christopher

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect price, parking, staffing
Stayed 5 nights in Feb 2024

10/10 Excellent

Antonio, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Intercontinental is intercontinental anywhere
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew

Liked: Staff & service, amenities, property conditions & facilities
Great rooms and service
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Stayed 3 nights in Feb 2024

10/10 Excellent

Sandra

Stayed 1 night in Feb 2024

10/10 Excellent

Florentin, Sterling

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and very clean
Stayed 1 night in Feb 2024

8/10 Good

Susana

Business traveller
Great staff, good food and convenience for business. Shopping plaza a nearby convenience. Noise levels from passing guests in corridor at times during the night. Room cleanliness mainly ok but not consistent. Room and bathroom amenities and charging ports great and regular drinking water supplied. Overall can recommend.
Stayed 4 nights in Feb 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service
Stayed 2 nights in Feb 2024

8/10 Good

marvin

Stayed 1 night in Feb 2024

10/10 Excellent

Leonel

Stayed 2 nights in Feb 2024

8/10 Good

Luz

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024

4/10 Poor

Jovan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hot water in the shower was not hot at all. It wasn't even warm. The hot water was working, because the water coming out of the sink was very hot. However, the hotel has it set so that the water in the shower will not get hot.
Stayed 1 night in Jan 2024

10/10 Excellent

jokairy

Liked: Cleanliness
Great place to stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Maria Del Carmen

Liked: Staff & service, property conditions & facilities
Convenient, Friendly Good food
Stayed 1 night in Jan 2024

8/10 Good

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jose Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, food at the restaurant excellent, very comfortable bedding, great staff, I really recommend this hotel.
Stayed 1 night in Jan 2024