Junior Suite, 1 Bedroom | In-room safe, free WiFi, bed sheets
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Reviews of Lucky's Hotel y Casino

3.5 out of 5
Lucky's Hotel y Casino
50 Oeste de Musoc, PZ, San Isidro de El General, San José

Reviews

8.6

Excellent

Rating 10 - Excellent. 49 out of 104 reviews" "
Rating 8 - Good. 35 out of 104 reviews" "
Rating 6 - Okay. 16 out of 104 reviews" "
Rating 4 - Poor. 1 out of 104 reviews" "
Rating 2 - Terrible. 3 out of 104 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Carolin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very friendly staff, restaurants are in walking distance.
Stayed 1 night in Feb 2024
Response from Diego on 30 Apr 2024
Thank you for your kind words! We're glad you enjoyed your stay with us and found our staff friendly. It's great to hear that you found restaurants conveniently located nearby. We hope to welcome you back soon!

10/10 Excellent

Maria Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was okey
Stayed 1 night in Aug 2023
Response from Diego on 25 Aug 2023
Dear Traveler. Thank you for your review and for choosing our hotel.

8/10 Good

Stephen

Stayed 1 night in May 2023
Response from Diego on 22 May 2023
Thank you for your review.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff on reception and at breakfast were very polite and welcoming. They gave us our VIP welcome gifts and room upgrade. The room was spacious and had good air conditioning. A little dated in places, but overall very good. Clean sheets and towels. The area was a little out of the centre, with a more local feel; but it felt as safe as any larger city would in the daytime and evening. 15 minutes walk to the bus stations. Breakfast was a typical plate, plus fruit, toast and drinks; served in a bright dining room. The shower needed some hooks and shelves, but otherwise a perfectly decent place to stay.
Response from Diego on 1 Feb 2023
Hi James,Thank you for taking the time to review your stay at Hotel Luckys. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Isidro de El General
Great staff and close to a few restaurants and cafés. Diego, Moises and housekeeping very helpful.
Stayed 2 nights in Jan 2023
Response from Diego on 1 Feb 2023
Thank you Gary for your review, we’re so glad to hear that you enjoyed your stay and found our staff helpful.

10/10 Excellent

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was very affordable and clean. The in-house restaurant had excellent and very affordable food with Private parking garage provided. It's in a busy part of town with the casino downstairs.
Stayed 1 night in Dec 2022
Response from Diego on 12 Dec 2022
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Andres

Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in May 2022
Response from Diego on 1 Sep 2022
Thank you for your review.

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Diego on 1 Sep 2022
Thank you for your review.

10/10 Excellent

Ivannia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, close to convenient stores
Stayed 1 night in Apr 2022
Response from Diego on 29 Apr 2022
Thank you for taking the time to share your experience with us.

10/10 Excellent

seth, naples

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HAS ALL YOUR BASIC NEEDS COVERED AT AN AFFORDABLE PRICE. FRONT DESK STAFF VERY NICE AND HELPFUL.
Stayed 2 nights in Mar 2022
Response from Diego on 2 Apr 2022
thanks for your review

8/10 Good

Zena

Stayed 1 night in Mar 2022
Response from Diego on 8 Mar 2022
Thank you for your review.

6/10 Okay

Jean

Liked: Cleanliness, staff & service
Good things: Spacious room, good breakfast, hot shower. No good: 1,there’s no Wi-Fi access to our room at all. We need to go to public area for Wi-Fi, which was very inconvenient for us. 2, This hotel is located in city centre and doesn’t have good sound-proof, so it’s very noisy day and night.
Stayed 2 nights in Feb 2022
Response from Diego on 23 Feb 2022
Thank you for your good reviews. We are very sorry that you had a bad experience at our hotel. We have a problem with the internet equipment that we try to solve as soon as possible.

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lucky's Hotel
Lucky's Hotel is a great place to stay in town. Restaurants are walking distance as is the square. Rooms and property facilities are clean and comfortable. Breakfast is included and casino menu is available.
Stayed 2 nights in Jan 2022
Response from Diego on 18 Jan 2022
Thanks for the awesome review, Gary! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.

8/10 Good

Antonietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

6/10 Okay

RENE

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2021

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy room and lots of people watching.
We didn't spend any time in the casino but the hotel was exactly what we needed. Everything was clean, the staff was friendly & helpful, breakfast was delicious, the bed was super soft, and the black-out drapes help with the early sunrises. Across the street is a fun rock'n'roll bar and the people watching was a lot of fun. We would definitely stay here again.
Stayed 1 night in Oct 2021
Response from Diego Elizondo on 14 Oct 2021
Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression, see you soon!

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peréz Z stay
Diego was very helpful, professional and made sure all our needs were met. Muchas gracias Diego!!
Stayed 2 nights in Sep 2021
Response from Diego on 14 Sep 2021
Muchas gracias!!

10/10 Excellent

Nayudel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones limpias, desayuno muy rico. La atención de es excelente y la ubicación es de fácil acceso. Muchas gracias!
Stayed 1 night in Sep 2021
Response from Diego on 12 Sep 2021
Muchas gracias, esperamos tenerlos pronto de regreso en nuestro Hotel Luckys.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Isidro stay
Great stay in San Isidro. Very comfortable and very friendly.
Stayed 3 nights in May 2021
Response from Diego on 16 May 2021
Thanks Gary, we appreciate your review!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Isidro de El General hotel
Stayed 1 night in May 2021
Response from Diego on 16 May 2021
Nice photo of the main entrance of the casino.

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2021
Response from J.D on 10 Mar 2021
Gracias!

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2021
Response from J.D on 10 Mar 2021
Gracias!

2/10 Terrible

Scott

Disliked: Staff & service
They were not open
Stayed 1 night in Jun 2020
Response from Ana from Luckys Hotel on 6 Aug 2020
We apologize for the inconvenient. Unfortunatelly, we had to close due to the pandemy. We will be glad to make up for this mistake in the future when we reopen. We will be getting back to you when the operation is restored. Regards!

8/10 Good

Sarah, Lexington KY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lucky's is an easy walk to the town square and many restaurants. The rock n roll bar/restaurant across the street was easy for after dark dinner. The staff was courteous and eager to help. Although the air conditioning in the room seemed inadequate during the warm afternoons, by evening the room was comfortably cool. I would choose this property again because the staff was so good.
Stayed 2 nights in Feb 2020
Response from Ana on 28 Feb 2020
Thank you for your feedback, we appreciate it! We hope to see you again!!

10/10 Excellent

Jamie, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Everyone was great. Breakfast was great
Stayed 3 nights in Feb 2020
Response from Ana on 19 Feb 2020
Thank you for your feedback, we appeciate it!

8/10 Good

Ramesh

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great service
Stayed 2 nights in Dec 2019
Response from Ana on 29 Jan 2020
Thank you for your feedback!

4/10 Poor

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise and Cold Water
I gave a bad overall rating because of 2 issues. First, I had no hot water and very little pressure at all. I went to the desk and they did something to increase the pressure (a little) but did not get it hot. Also, it was very loud. There is a bar across the street and they played music until 2:00 a.m.
Stayed 1 night in Dec 2019
Response from Ana on 8 Dec 2019
We are sorry for the inconvenience. Thanks for your feedback, we appreciate it and will work on that!

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Ana on 8 Dec 2019
Thanks for yuor Feedback

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was no WIFI in the room and it was a little bit noisy because a bar there is right in from of the room, crossing the street
Stayed 1 night in Oct 2019
Response from Ana on 25 Nov 2019
Thank you for the feedback, we appreciate it!

10/10 Excellent

Chryste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked one night. Liked it so much booked another.
Very clean, comfy soft bed, good free breakfast. Good location. Just in city so a little noisy.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Breakfast was included. Parking inside hotel was very limited.
Stayed 6 nights in Jun 2019

10/10 Excellent

Yuniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great place, great location and specially nice people.
Stayed 2 nights in Mar 2019

8/10 Good

Cynthia, Topsham, ME

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was within walking distance to bus station and the air conditioning worked well!
Stayed 1 night in Mar 2019

8/10 Good

Cynthia, Topsham, ME

Travelled with partner
Liked: Cleanliness, staff & service
Our room was clean and hotel was within walking distance from bus stop. Good air conditioning, hot water and internet connection.
Stayed 1 night in Mar 2019

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay
Great staff and excellent breakfast bed was good and room was clean Will stay again if in the area 😎
Stayed 1 night in Mar 2019
Response from Ana on 19 Mar 2019
Thank you for your comments, we appreciate them!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Convenient location
Comfortable room except hot water problems - a bit noisy in town but worth it for the convenience!
Stayed 1 night in Feb 2019
Response from Ana on 19 Mar 2019
Thank you for your comments, we appreciate them!

6/10 Okay

Stbn, Cartago, Costa Rica

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
small room, not like the pictures. In the pictures the room was shown bigger
Stayed 2 nights in Feb 2019
Response from Ana on 19 Mar 2019
We are sorry for the inconvenient and appreciate your comments.

6/10 Okay

Verified traveller

Liked: Staff & service
Lucky s San Isidro
Hotel was ok. Not the room I requested, but they changed it. Good breakfast.
Stayed 1 night in Jan 2019
Response from Ana on 19 Mar 2019
Thank you for your comments, we appreciate them!

10/10 Excellent

Marino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Brian, Airdrie Alberta Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Nothing fancy. Central location to downtown. Very friendly staff. Gated parking. Lots of restaurants within walking distance.
Stayed 5 nights in Aug 2018

6/10 Okay

Timothy

Disliked: Property conditions & facilities
Best in town
Lucky's hotel is not very central so I would take a taxi at night. The bed was good but I couldn't shut the windows or patio door securely. Thankfully I had a safe. The food was good quality and average price. The casino downstairs is really only slot machines
Stayed 2 nights in Jul 2018

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Saturday!
I live in San Isidro Del General, but wanted to try the hotel. I like the hotel and Casino.Perfect location my friend came in on MUSOC only a block away.
Stayed 1 night in Feb 2018

10/10 Excellent

Tess M., Lakewood, CO

Exceptional staff, room and breakfast
Friendly, helpful and welcoming front-desk staff (conveniently bi-lingual for those English-speakers like me who are still learning Spanish). Delicious breakfast. Large, modern shower. Clean rooms and hotel. Stylish interior. Great views of the city and mountains from the room. Wifi was spotty in the room but worked fine closer to the lobby. Conveniently located near bus stations, mercados and restaurants. Plus the front-desk staff had answers to all of our questions about getting around, which we really appreciated. It's an excellent hotel.
Stayed 1 night in Jan 2018

8/10 Good

Sofia, SJO, CR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean
Does the job. Not as noisy as other people say. Hotel parking only fits 3 cars.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good value for this hotel
We found this hotel difficult to navigate to with one-way streets all over and restricted parking (there are only a few secure spots, otherwise you have to park on the street). The area was a bit noisy at night. The hotel and room itself was well appointed, clean and comfortable. The staff were welcoming and helpful. The complimentary breakfast buffet was enjoyable, although we would have appreciated access to coffee or tea a little earlier.

10/10 Excellent

Alan J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Very helpful staff. Clean and comfortable room. Wish they were all like this.

8/10 Good

Dot, Canada

Liked: Cleanliness, staff & service
Interesting area
The room was small..bed very comfortable...bathroom adequate....some mismatched tiles...no smoke detectors...no fridge...breakfast was very basic...there must be more fruit choices then pineapple and watermelon? Food was cold...but coffee was hot. Casino a friendly quiet place. Lobby very nice. Area has several good restaurants and u can walk to downtown area easily.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fine stay
Stayed 4 nights, for some work and a weekend. The room was nice and plenty clean. The pictures are accurate. The typical breakfast was excellent. The WiFi fine. A/C if needed in the heat of the day. The staff was extra friendly and helpful. The location is very convenient to downtown. Parking is secure, but a little tricky. You need to either back in or out of a tight space, but the security guy helps. It's much easier the second time. I didn't step into the casino, but it was there. Several eateries just across the street. Even more if you walk for two or three small, city blocks. Located just two blocks off the Pan-American Hwy, but far enough to be quiet. ABC, CBS, CNN and HBO in English, via a Miami station. Lots more channels in Spanish.