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Reviews of The Herbert Hotel

2.5 out of 5
The Herbert Hotel
161 Powell Street, San Francisco, CA

Reviews

7.2

Good

Rating 10 - Excellent. 233 out of 1001 reviews" "
Rating 8 - Good. 384 out of 1001 reviews" "
Rating 6 - Okay. 193 out of 1001 reviews" "
Rating 4 - Poor. 92 out of 1001 reviews" "
Rating 2 - Terrible. 99 out of 1001 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in May 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in May 2024

4/10 Poor

Anthony

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
No ac
Stayed 4 nights in May 2024

4/10 Poor

Ashley

Disliked: Amenities
Property needs to be upgraded and more attentive to care and maintenance. I didn’t know I had booked a shared bathroom room and that I would have to use the community one but the bathroom that was in my room had the lock broken! Which means that I couldn’t lock it to prevent the other shared room attendant from entering mine. Had to call to get someone to come lock it, luckily I didn’t have any valuables but still I am a solo traveler and this is unsafe. Also my room key card stopped working and had to text the front desk (which is not even located within the same building it’s across the street part of another hotel) to have someone come open my room. Well they said I could go pick it up because the repair guy was on break. This was at night but luckily it didn’t happen at 2AM in the morning because then that would have been unsafe and I probably would’ve been locked out of my room since front desk has weird hours. Save your money and book a proper hotel at either Hilton or Hyatt.
Stayed 2 nights in May 2024

10/10 Excellent

Eveling

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Excellent location, close to shops, dining and transportation. Better than expected for the price!! Very clean, quiet and safe property. Downside is I had no refrigerator or microwave, and no ice machine available, also no room service, which was very much needed for my 3 day stay. Overall I give it a 9 out of 10
Stayed 3 nights in May 2024

6/10 Okay

Doralissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 2 nights in May 2024

10/10 Excellent

Hsiang-Yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be aware that the room has no bathroom. Really close to cable car station. Great location for tourism.
Stayed 3 nights in May 2024

6/10 Okay

Anup

Business traveller
Disliked: Staff & service
Herbert’s more of a hostel than a hotel. I had their standard room, with a private bathroom for 4 nights. No cleaning through the stay. Herbert does not have any staff in the building, not even a receptionist. The entire staff sits in another hotel owned by the management 1/2 block away. Expect a minimal room, lumpy mattress, no service and you will be fine. The area is good. Starbucks across the street and Walgreens next door are convenient.
Stayed 4 nights in May 2024

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to check in at Stafford Hotel which was a bit inconvenient. Room was good size and right on cable car line. Morton’s is two blocks away & Union Square is close as well.
Stayed 2 nights in May 2024

10/10 Excellent

Maryann

Travelled with family
Liked: Cleanliness, staff & service, amenities
I like my stay I just don’t like the no parking or ac
Stayed 1 night in May 2024

10/10 Excellent

Alexandru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel, basic conditions .great location
Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff EXCELLENT easy fast ✔️ in everything in the room and hotel is brand new fully refurbished with NEW EVERYTHING CLEAN SMELL GREAT BED DOWN PILLOWS AND COMFORTDOR GREAT MAID SERVICE I ABSOLUTELY LOVED EVERYTHING ABOUT THIS PLACE
Stayed 12 nights in Apr 2024

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every is fine , just need privacy.

2/10 Terrible

Jake

Business traveller
Disliked: Amenities, property conditions & facilities
Could only stomach staying 1 night. Went for a conference and didnt know it also had permanent residents. When I went to sleep I was awoken every 10-15 min to the sound of a man screaming the floor below. When I called the front desk they said that resident had been a problem for years. The hotel was able to re-book me at a sister hotel but DO NOT STAY HERE.
Stayed 3 nights in Mar 2024

8/10 Good

Mossy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exceedingly good value for money, and really, really clean. A good central location a block down from Union Square. Unfortunately another guest spent all night roaring and shouting so sleep was difficult. I would go back again, it was a good base to tour from
Stayed 7 nights in Mar 2024

8/10 Good

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Small space, but fine for business oriented trips.
Stayed 7 nights in Mar 2024

10/10 Excellent

GREGORY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean remodeled interior of hotel, good price, cable TV lacking channels. Close to shopping and cable cars. Staff very helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Shaghayegh

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
A truly iconic hotel to stay at. The property is well maintained and clean. While there is no concierge at the lobby, check in is at a hotel a block away. Located a block from Union Square, it makes it a very centric location. My only negative was the night commotions of the locals. Lots of shouting and noise. I had to close my window. Aside from that, I enjoyed my stay at Herbert Hotel.

8/10 Good

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Certainly it is very bare bones basic, as you must expect for a budget hotel and unless you pay more you need to use the shower and toilet down the hall, something which seems to have been lost on a lot of people reviewing the Herbert. It's also required to check in at the Stratford, which is half a block up Powell Street, which some find off-putting but it didn't bother me at all. I was on the 7th floor, it was very quiet, the bed was comfortable and I slept well. The location is about as central as you can get, the BART, F-Line and cable cars. I would not only stay here again but would recommend it to anyone who doesn't expect a chocolate on the pillow when staying at a hotel...
Stayed 5 nights in Jan 2024

2/10 Terrible

Mai

I didn’t like this hotel because this hotel is very hard to find a parking to park I was looking for a parking for 1 hours I almost get car crash. I don’t like this hotel that they doesn’t have bathrooms inside the room also the one near my room are so loud we can’t sleep for the whole night
Stayed 1 night in Dec 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

2/10 Terrible

Jun Young

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They didnt change the towel and clean my room even I told cleaner to clean my room. Service SUCKS
Stayed 5 nights in Dec 2023

6/10 Okay

Alex

Business traveller
Liked: Staff & service, room comfort
Good basic accommodations
The hotel was updated about 10 years ago with nice decor. My room was very basic and in need of maintenance. There was a faint Chinese food odor but I couldn't identify the source. Main advantage was being close to downtown and the Moscone Center.
Stayed 4 nights in Dec 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Easy location to lots of transport options.
Stayed 3 nights in Dec 2023

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Martha

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Meh
The location was excellent! The room was clean and comfortable and quiet. I was not clear about what it meant that the bathroom was not in the room but down the hall. The in room coffee setup was incomplete. The antique heater was not working properly and no instructions were provided to operate it. We had to call to have the trash taken away.
Stayed 4 nights in Nov 2023

4/10 Poor

Claudia

Disliked: Cleanliness, amenities, property conditions & facilities
Things to keep in mind: No staffed lobby on property site. To check in or even be able to talk to anyone about your reservation, you have to walk up a block to a different hotel to do all of that. Had to call the hotel to figure this out after half an hour of not seeing any staff at all. I stayed in a standard room, which thankfully did come with a personal bathroom (rather than shared). But it was a very small, old room. Very stuffy. Window had no safety, you could open it and fall out - very dangerous. TV is old. Only about 5 channels available, very grainy image. My towels had blonde hair all over them. The mattress.. so bouncy with no support, you sink into it. I left with a bad back ache. Walls are thin and I could hear the people next door watching TikTok all night. I only stayed for two nights, just a quick trip which was a good thing. For a longer stay, I don’t recommend. Only thing I can say is the hotel is in a very convenient location - Walgreens and Starbucks right next door, with Union Square right up the street and Muni station a street down.

6/10 Okay

Fernando

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

c

Liked: Room comfort
Disliked: Staff & service
Not a real hotel - a dormitory
I’m not sure this counts as a real Hotel: the check-in desk in the photo is just a prop - you have to check-in and pick up a key from the Stratford Hotel nearby. They also don’t make up the room every day, or allow baggage storage after check-out. Other than that it’s fine - the location is great.
Stayed 4 nights in Nov 2023

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location... Wonderful stay at the Herbert !
Stayed 7 nights in Nov 2023

4/10 Poor

Marcus

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No staff in building, no security at all. Had to go across the street to check in.
Stayed 3 nights in Nov 2023

2/10 Terrible

Juyong

Disliked: Cleanliness, staff & service, property conditions & facilities
I don't want to share bathroom.
Stayed 2 nights in Nov 2023

8/10 Good

Udoka

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Just needed a place to sleep. It was more than enough. Can't complain
Stayed 4 nights in Oct 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice, and basic hotel. It does the job, and is a good value for the price
Stayed 2 nights in Nov 2023

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s the Union Square’s best kept secret.
Stayed 1 night in Nov 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
many reviews say that the herbert hotel is dirty or give the area a bad rep but i do not agree! the area is not bad at all. i picked this place because it’s very cheap for the area! we got the standard room and the bed was comfy, the sheets and room were spotless and we felt safe. i will say that the remote didn’t work for the tv but maybe it was a battery issue. there are buttons on the tv. don’t be alarmed if the bathroom is connected to another room, they cannot access it in the other side. the stratford hotel is where you check in and it’s literally across the street, you’ll be fine. 9 minute walk from SFMOMA! walgreens and cvs are around the corner. the fashion district, coffee shops and bars/good eats are all walking distance! i highly recommend this stay.
Stayed 1 night in Nov 2023

8/10 Good

NOEL

Liked: Cleanliness
Accessible to public transportation and to convenience stores...
Stayed 7 nights in Oct 2023

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A great location for the price and surprisingly quiet (we were on the 7th floor). It is exactly what it says - a no frills but comfortable stay, staff at the other hotel you check in at were amazingly helpful and there is a convenient shop across the road to store your bags for the day on check out if you aren’t ready to leave the city yet. Would highly recommend as a base for sight seeing and would stay again
Stayed 2 nights in Oct 2023

8/10 Good

Aseaya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a bit weird having to go to another hotel to checkin. But the other hotel is the sister hotel it's very close, opposite side of the street. A third of the block up. We were on the 7th floor with is the top floor so that was a plus. Some of these rooms share a bathroom with the room next door so make sure you know which option you are getting. The only complaint I had was the bed sheet were not the cleanest, there were stains on them. Other then that everything was perfect, the location was the best we walked to pier 39, Russian Hill, China town little Italy the walks took between 29 and 40 mins. Hills are steep and Trolly runs right in front of hotel on Powell Street.
Stayed 4 nights in Oct 2023

2/10 Terrible

Megan

Stayed 5 nights in Oct 2023

8/10 Good

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the apparent history of the property. I enjoyed the atmosphere of the city.
Stayed 3 nights in Oct 2023

4/10 Poor

Zaid, Buffalo

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It’s a hostel not a hotel
Stayed 3 nights in Oct 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to explore the city - would stay here again!
Stayed 3 nights in Oct 2023

8/10 Good

Martin

Stayed 5 nights in Sep 2023

10/10 Excellent

Loreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était au top! Je suis restée deux nuits et je n’ai aucuns problèmes. Très propre, très bien placé, le personnel est très accueillant et à l’écoute.
Stayed 2 nights in Oct 2023