Is at short distance from downtown. For the price the hotel was good. What I didn’t liked was that after 6pm there are many homeless people and people asking for money near the hotel.
Carmen
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Nita วันที่ 16 พ.ค. 2024
Sorry about it.
6/10 พอใช้
Ana Cecilia
เดินทางกับคู่รัก
21 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
El hotel está en una muy buena zona cerca del río, 10 minutos caminando, pero las instalaciones la verdad es que están únicamente aceptables como para llegar a dormir y ya, está limpio pero no son para nada instalaciones buenas. El personal amable eso si.
Smelled like mold and cigarettes even though it's a no-smoking property. They need to deep clean the place.. the receptionist blamed it on the humidity. The road noise from the neighborhood was terrible, I literally though there was a car race going on next door at the stadium but it was just people driving crazy on the road next to the hotel.
Mitchel
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Nita วันที่ 16 พ.ค. 2024
sorry about it.
6/10 พอใช้
Sherry
12 เม.ย. 2024
ไม่ชื่นชอบ: พนักงานและบริการ
Lobby and elevators constantly smell like curry... not good especially in the morning. The towels are completely unacceptable! Hard and tough, practically scrape your skin off. Yuck.
Sherry
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Nita วันที่ 16 พ.ค. 2024
Sorry about it.
8/10 ดี
Todd
เดินทางกับครอบครัว
10 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Very clean and very responsive staff but next to a cargo train line and in need of some maintenance (leaking fridge and window).
The location is great! You can walk to the RiverWalk and Alamo in 15-20 minutes or less. The hotel manager is very nice. I didn't have any problem finding parking. Overall, this place offers an excellent value.
First of all..... The train was very loud and annoying.... Front desk person was very rude and disrespectful, the parking lot was dirty, room's door didn't lock.... Very unsafe. When I mentioned to the same person that checked me into to the room.... He acted surprised and said that I needed to leave the premise.... The house keeper also was rude and asking me I need to extend my stay if I won't leave.... I still had 5 minutes until 11am for check out time.... Never again.....
This property is not safe because there are no door locks. I had a grown man enter my room at 2 o’clock in the morning. I was half awake and could not go back to sleep. I checked out that morning!
The owner was really nice, he was the receptionist… very attentive. The place is convenient and affordable, but it does need some revamping … and a little more attention to cleanliness… overall a 4/5
It’s a clean property but in a few places on the wall there are stains. It’s a bit of a walk to the riverwalk but not terrible. I knew this when I booked it. Overall a good property with excellent customer service.
Driving up I was nervous by the looks outside. I was pleasantly surprised by a few things. The owner was extremely friendly and helpful. The room was very clean and I felt safe as I was on upper floor and the door to get inside the lobby was locked up at night.
The hotel is small but it is very close to Alamodome and the riverwalk.
Staff was helpful. Hotel was close to where I needed to go.
Rick
เข้าพัก 1 คืน, มีนาคม 2024
6/10 พอใช้
Kaitlyn
เดินทางเพื่อธุรกิจ
2 มี.ค. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Good cleaning service. Close to expo center (10 min walk) 10 min drive from river walk. Customer service at front desk is a little weird but fine. Overall fine stay.
The room smelled of heavy deodorizer to mask some other odor. I am allergic to many odors especially if they are strong. The mini fridge was frozen up so would not keep anything cold. The night stands looked like they hadn’t been dusted in a month.
When I arrived, all the doors were locked and no one was at the check out counter. I stood there for 15 minutes on the street with my suitcase. I called and got no answer. It was 6 pm. I ended up staying with a friend somewhere else and losing my money. When i called back a few days later to check and see if my reservation was still standing, the receotionist was rude and hung up on me.
I have visited the hotel many times because it's so convenient to walk to the convention center. This wasn't the first time that they didn't want to recognize the hotel.com reservation. Only when I pressed the issue and showed them my confirmation did they take the time to find it. I think when they're almost full, they want to try to get a higher hotel room rate. There was a sold out sign in the door. The gentleman at the front desk was unprofessional and unfriendly. He never apologize for the inconvenience. The room had an outside entrance, smelled like smoke and didn't have any way to hang your clothes. Sketchy place. I won't be returning.
It was very clean and nice. No continental breakfast, nothing like that. Not a lot of coffee and coins to use the vending machine which is kind of archaic in this day and age. But overall it was pleasant.
Pros:
The gentleman at the front desk was very friendly and helpful. The room was very clean. Free parking. 18 minute walk to the River Walk. I would definitely stay here again.
Cons:
Just for awareness, the area of the town is not the best, but there is nothing the hotel can do about this.