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Reviews of MainStay Suites Salt Lake City Fort Union

2.5 out of 5
MainStay Suites Salt Lake City Fort Union
6990 South Park Centre Dr, Salt Lake City, UT

Reviews

7.8

Good

Rating 10 - Excellent. 412 out of 1003 reviews" "
Rating 8 - Good. 300 out of 1003 reviews" "
Rating 6 - Okay. 126 out of 1003 reviews" "
Rating 4 - Poor. 82 out of 1003 reviews" "
Rating 2 - Terrible. 83 out of 1003 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from General Manager on 15 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Salt Lake City Fort Union.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Michael, Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on 15 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Salt Lake City Fort Union.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

2/10 Terrible

Xel-Ha

Disliked: Cleanliness, staff & service, property conditions & facilities
I found UNDERWEAR and toenails in our hotel room
Stayed 1 night in May 2024
Response from General Manager on 12 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Salt Lake City Fort Union.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Tristan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and relaxing
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
We would like to thank you for taking the time to complete our online survey about your stay. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

8/10 Good

Frances, San Antonio

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from General Manager on 12 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Salt Lake City Fort Union.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Owen Isaiah Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine, customer service was good when I checked in, the hotel room was clean and well put together, and it was easy to find overall. Highly recommend this hotel.
Stayed 3 nights in Apr 2024
Response from General Manager on 8 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Salt Lake City Fort Union.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Tammie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The trash cans were overflowing outside but other than that is was clean and the people were nice
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Salt Lake City Fort Union.As a Choice Privileges member you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again!

10/10 Excellent

Oralia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from General Manager on 8 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Salt Lake City Fort Union.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

4/10 Poor

Chase

Disliked: Cleanliness
Sheets hadn't been changed when I checked in, so I asked for new sheets and had to change them myself. Didn't have towels so I had to go ask for those as well.
Stayed 2 nights in May 2024
Response from General Manager on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Salt Lake City Fort Union.On behalf of our entire team, we would like to thank you for your business and apologize for the issues you encountered during your stay. Your satisfaction is important to us as a valued Choice Privileges member and we will be using your feedback to make improvements, so that we can provide a better extended stay experience.

8/10 Good

Karina

Liked: Staff & service
Disliked: Property conditions & facilities
The front desk was extremely friendly. We were upgraded at no additional cost. Unfortunately the room is a bit run down. The refrigerator looks outdated and unclean. The room needs a better cleaning.
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Salt Lake City Fort Union.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Michael

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from General Manager on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Salt Lake City Fort Union.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 8 nights in Apr 2024
Response from General Manager on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Salt Lake City Fort Union.As a Choice Privileges member you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again!

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water in shower never got hot, it was lukewarm.
Stayed 1 night in May 2024
Response from General Manager on 2 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Salt Lake City Fort Union.As a guest you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again.

10/10 Excellent

robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Salt Lake City Fort Union.As a guest you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again.

6/10 Okay

Kristie

Place was average, staff was kind, brought batteries to room, looked at the microwave. Room was good sized, downfall the microwave didn’t work, remote control didn’t change channels, and no screen in the window. The property definitely needed sprayed for spiders and the parking lot needed cleaned up. Stayed in better also in worse.
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Salt Lake City Fort Union.On behalf of our entire team, we would like to thank you for your business and apologize for the issues you encountered during your stay. Your satisfaction is important to us as a valued Choice Privileges member and we will be using your feedback so that we can provide a better extended stay experience.

10/10 Excellent

douglas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great The staff were very polite. The rooms were very clean.
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Salt Lake City Fort Union.As a guest you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again.

2/10 Terrible

Barb

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Salt Lake City Fort Union.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Cuong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here 2 times already. Will come back
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
We would like to thank you for taking the time to complete our online survey about your stay. Your Feedback is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very clean
Stayed 4 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Salt Lake City Fort Union.As a guest you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

2/10 Terrible

Adam Michael

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, smelly hotel. Broken door handles, cabinetry, smoke alarm and old, out-dated appliances. Dogs barking all night and horrible smell in halls. My counter top was not clean and the drawer cover for one drawer was broken off and placed under the sink. The smoke alarm was un-hooked and hanging from the ceiling above my bed. I sat in the office chair and almost fell backwards off the chair as the locking hinge was broken and the chair wouldn’t lock in place upright. My co-worker also found cockroaches in her room. (Disgusting)
Stayed 4 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Salt Lake City Fort Union. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, close to 210 to go into the canyon. Convenience in having restaurants around along with a Super Target across the street. Rooms were nice, spacious and clean when I arrived. Had a room with a very large L-desk which is something I didn't know I needed. Full size fridge and little stove top were nice additions as I didn't plan on eating out much. I plan on coming back for future ski trips!
Stayed 4 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Ethan,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Sandra Cuevas

10/10 Excellent

Victor

Stayed 7 nights in Apr 2024
Response from General Manager on 27 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Salt Lake City Fort Union.As a guest you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

2/10 Terrible

Susan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a horrible stench
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Susan,Thank you for completing our online survey for your most recent stay at MainStay Suites Salt Lake City Fort Union.We are sorry to hear that we did not meet your expectations, We hope to see you again on your next trip to Salt Lake City,Best regards,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised with our stay. I loved the full fridge, big TV, comfy bed, and great water pressure! I also loved saving so much money that I didn’t miss a free breakfast or ice machine. They have ice trays in freezer, which is more convenient.
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Susan,Thank you for completing our online survey for your most recent stay at MainStay Suites Salt Lake City. Thank you for your kind words, we are happy to see that you enjoyed your stay with us. We hope to see you soon in the near future.Best regards,

8/10 Good

Michelle

Business traveller
Staff was frazzled but professional
Stayed 4 nights in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Michelle, Thank you for sharing your experience with us on your most recent stay at MainStay Suites Salt Lake City. Your feedback is very important to us.We hope to see you again in the near future.Best regards,

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Adequate.
Stayed 8 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Dale,Thank you for completing our online survey on your most recent stay MainStay Suites Salt Lake City.Your feedback is very important to us.We hope to see you again in the near future.Best regards,

2/10 Terrible

Vladimir

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Vladimir, Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Salt Lake City Fort Union. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with the staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,

10/10 Excellent

Shannon

Disliked: Property conditions & facilities
My room needed some work/repairs
Stayed 3 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Shannon,Thank you for taking the time to complete our online survey. Your feedback is greatly appreciated. We are sorry to hear that your room needed some repairs. We hope to see you back soon on your next visit to Salt Lake City.Best regards,

8/10 Good

Jam

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the price. Bed and sheets were comfortable and clean. Bathroom was clean. Refrigerator were quiet (glad they removed old refrigerators that were making noise in 2021)
Stayed 7 nights in Mar 2024
Response from General Manager on 8 Apr 2024
DearJam, Thank you for sharing your experience with us. We are happy to hear that you enjoyed your stay with us. Your feedback is very important to us and we look forward to seeing you again on your next trip to Salt Lake City,Best regards,

6/10 Okay

Cassie

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Bedroom; fine- bed was clean Main living; pull out couch looked super dirty and was falling apart. Floors didn't look vacuumed/swept. Didn't use the kitchen but the kitchen sink was dirty and and had food bits leftover. Bathroom; NEEDS A SCRUB Overall we had been driving for 10 hours and lots of places were booked up. So for sleeping and leaving in the am it was fine. At least bed was clean. Wouldn't stay again tho.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Cassie,Thank you for taking the time to complete our online survey regarding your recent stay with us. We Would like to start with an apology for not meeting your expectations regarding the room. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Best regards,

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to the staff!
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Justin, Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Salt Lake City Fort Union. Your feedback is greatly appreciated.We hope to see you again soon. Sincerely,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Mark,Thank you for taking the time to complete this survey regarding your most recent stay at MainStay Suites Salt Lake City Fort Union.Thank you for your kind words. We are happy to see that you enjoyed your stay with us,We hope to see you back soon in the near future. Best regards,

8/10 Good

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay while in Utah to ski. Very convenient and amenities were good and price was reasonable
Stayed 7 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Kathryn.Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Best regards,

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks to the staff for being very helpful and accommodating!
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Justin,Thank you so much for sharing your feedback with us. I have shared your comments with the staff, and they joined me to thank you for your kind words. We hope to see you back soon in the near future. Best regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 3 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Thank you for completing our survey regarding your most recent stay at MainStay Suites Salt Lake City.We are happy to hear that you enjoyed your stay. We look forward to hosting you again in the near future. Best regards,

8/10 Good

lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. easy parking. friendly staff.
Stayed 4 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Lisa,Thank you for taking the time to complete our online survey. Your feedback is greatly appreciated. We are happy to hear that you enjoyed your stay,We hope to see you again on your next trip to Salt Lake City,Best regards,

2/10 Terrible

nicholl

Stayed 5 nights in Feb 2024
Response from General Manager on 13 Mar 2024
Dear Nicholl,Thank you for sharing your experience with us. Your feedback is very important to us. We are sorry to hear that we did not meet your expectations on your most recent stay. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Best regards,

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, very clean.
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Helen,Thank you for sharing your feedback with us on your most recent stay with MainStay Suites. Your feedback is very important to us. We look forward to providing you wonderful accommodations and experiences each time you are in town. Best regards

2/10 Terrible

Papis

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I have been on this hotel for 1 week, I have not received a single room service. No towels, no water for couple days …side doors don’t work… terrible front desk people ..
Stayed 7 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear Papis,Thank you for sharing your feedback with us. Your feedback is very important to us. We are sorry to hear that we fail to meet your expectations regarding your weekly service. We hope for an opportunity to properly host you in the future. Best regards,

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Esther,Thank you for taking the time to complete this survey on your most recent stay at MainStay Suites Salt Lake City.Your feedback is greatly appreciated. We are happy to see that you enjoyed your stay with us. We hope to see you back soon.Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot between a bunch of restaurants
Stayed 8 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Michael,Thank you for taking the time to complete our online survey on your most recent stay at MainStay Suites Salt Lake city. Your feedback is greatly appreciated. We are happy to hear you enjoyed your stay. We hope to see you back soon on your next trip to Salt Lake City.Best regards,

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay convenient to shopping bus stop and mountains.
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Michael,Thank you for sharing your feedback with us on your recent stay at MainStay Suites Salt Lake City.Your feedback is very important to us. We are happy to see that you enjoyed your stay. Your loyalty is important to us. Please visit us again soon! Best regards,

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel for people visiting for business, and Hope Church and co-working business Salt Mine down the road.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Michael, Thank you for taking the time to complete our online survey rgarding your most recent stay at MainStay Suites.Your feedback is greatly appreciated. We are happy to hear you enjoyed your stay. We look forward to seeing you again in the near future.Best regards,

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right for a ski trip
Surprisingly great stay at an affordable price. This will be my go to place when visiting snowbird - all the amenities with none of the overhead.
Stayed 1 night in Feb 2024
Response from General Manager on 8 Feb 2024
Dear Katherine.Thank you for taking the time to complete this survey regarding your most recent stay at MainStay Suites Salt Lake City.Your feedback is greatly appreciated. We are happy to hear that you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best regards,

10/10 Excellent

William, Salt Lake City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from General Manager on 30 Jan 2024
Dear William,Thak you for taking the time to complete this survey regarding your most recent stay at MainStay Suites Salt Lake City.Your feedback is greatly appreciated. We look forward to seeing you again on your next trip to Salt Lake City.Best regards,

6/10 Okay

Eric

Stayed 1 night in Jan 2024
Response from General Manager on 20 Mar 2024
Dear Eric,Thank you for taking the time to complete our online survey regarding your most recent stay. Your feedback is very important to us. We hope to see you back soon in the near future.Best regards,

6/10 Okay

Derek

Liked: Staff & service, room comfort
Disliked: Cleanliness
A place with no middle ground
So Mainstay is such a mixed bag that this is a bit of a weird review. Let's start with the good: 1) Nice staff, easy check-in 2) Good location, both to the bus to the ski fields and surrounding restaurants 3) Free parking 4) Decor update makes it look fresh and modern 5) Good price, especially when you consider it has its own kitchen Ok, based on the above, you'd think it would have pretty high scores, right? 2 things drag it down considerably: 1) Room 106 had bed bugs. How do I know? I checked in at 2am after a long drive. Went to bed at 3am. Woke up again at 4am with two massive welts on my upper arms from bug bites. A decade ago I got bed bugged in Scotland and I'm particular sensitive to them, to the point it looks like I've grown a baby bicep. Anyone who's had them knows how annoying they are, so much so I had to buy medicine for it. Whilst I give full marks for the quick change of room to 104, and I hope its an isolated incident, its still not a pleasant start to a trip 2) My new neighbor who took over my room in 106. The staff actually know him - Scott apparently is a regular. Now I'm sure Scott is lovely, but Scott also has a tendency to sing, and I use that word loosely. Scott has the talent to sing without any musical backing; he's more of a freestyle kinda guy. Unfortunately, God didn't bless him with dulcet tones, and it can only be described as a schizophrenic Cookie Monster during an exorcism. For 4 nights. Yup. So really my title sums it up.
Stayed 7 nights in Jan 2024
Response from General Manager on 26 Jan 2024
Dear Derek, Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Salt Lake City Fort Union. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the isues on your recent visit. I have shared your feedback with the staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,

10/10 Excellent

Juli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again
No problems. Clean room. Friendly service.
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Juli,Thank you for sharing your experience with us on your recent stay at MainStay Suites. Your feedback is very important to us. We are happy to hear that you enjoyed your stayed. Looking forward to seeing you again on your next visit to Salt Lake City.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Clean, quiet accommodations. Helpful staff.
Stayed 7 nights in Jan 2024
Response from General Manager on 13 Jan 2024
Thank you for taking the time to complete this survey regarding your most recent experience at MainStay Suites Salt Lake City. We are happy to hear that you enjoyed your stay. We look forward to seeing you again soon.Best regards,

6/10 Okay

Mark

Stayed 2 nights in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Mark,Thank you for sharing your experience with us. Your feedback is very important to us.We hope to see you back soon in the futureBest regards,