"The property was fine for our needs, was well located for most of Matsumoto had a great breakfast cafe buffet below for a very reasonable fee of 1500JPY. The staff were very helpful."
"This is a beautiful property. Gorgeous golf course and Mountain View’s everywhere along the Kiso Road. Buffet breakfast and dinner were presented visually interesting and delicious. Staff pleasant and professional. We will stay at an IHG hotel again."
"A 5 star experience in a wonderful wooded area of the city. Striking design and great ambience combined with top level amenities, excellent food and friendly staff make the stay at this hotel an experience that I will always remember. Get ready to be spoiled when staying at this hotel!
Part of the amenities also includes plenty of parking and a free shuttle service to the train station."
"Lovely modern design. We upgraded free of charge to a Japanese style room.
Great recommendation for a local restaurant with a free glass of wine voucher.
The staff were very friendly also."
"A must stay for anyone in Karuizawa! The room was plenty big enough for one or two people, staff were very helpful. I rented an e bike for 2500 yen for the day which was great to get around and do some sightseeing. The outside private onsen was a great way to end the day, I’d recommend booking in the morning to make sure you have your preferred spot."
"Breakfast was very good but very crowded
Staff was friendly and very helpful.
Unfortunate we couldn't store luggage at the hotel after checkout and had to rent a storage locker at the train station until 3pm."