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Reviews of Old Palace Sahl Hasheseh

5 out of 5
Old Palace Sahl Hasheseh
Old Town, Sahl Hasheeh, Red Sea Governorate

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 13 reviews" "
Rating 8 - Good. 2 out of 13 reviews" "
Rating 6 - Okay. 3 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Beata, Bratislava

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
A beautiful hotel building with a well-kept garden, a nice beach nearby, excellent access to the sea with the possibility of swimming. Excellent food.
Stayed 11 nights in Mar 2024
Response from Alaaeldin Mohamed on 9 Apr 2024
Dear valued guest , Thank you for taking a moment to share your positive feedback. We are very pleased to have met your expectations and to learn about your satisfaction. We are looking forward to welcoming you back to our resort in the near future. Kind regards

4/10 Poor

Yasser

Stayed 3 nights in Oct 2023
Response from Waleed AbdelHameed on 7 Nov 2023
Dear Yasser, Thank you for taking the time to post your comments during your stay. It is always greatly appreciated both positive and negative. Your valued comments have been forwarded to department heads for needful action We hope you will return to our resort in the near future to enjoy a true Old Palace Resort experience. Best Regards Waleed AbdelHameed

10/10 Excellent

Safa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel
Stayed 4 nights in Aug 2023
Response from Waleed AbdelHameed on 17 Aug 2023
Dear Safa, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Best Regards Waleed AbdelHameed

8/10 Good

Omar

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2023
Response from Waleed AbdelHameed on 29 Apr 2023
Dear Omar, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Best Regards

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Lovely hotel and staff room was lovely. Food excellent. Will definitely be back
Stayed 2 nights in Nov 2022

10/10 Excellent

mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is very nice
Stayed 2 nights in Sep 2022
Response from Aladdin Mohamed on 13 Oct 2022
Dear Mr. Mohamed , We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.Best Regards

10/10 Excellent

Mahmoud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A butiful place to stay and relax
Stayed 1 night in Jul 2022

6/10 Okay

Mina

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
the sea was very good but the hotel facilities were very bad AC was not working in restaurant & lobby and the main restaurant was very crowded, unorganized and there was no food variety specially in lunch meal. The soft all-inclusive there is equal to full board in the others hotels and if you want to enjoy the all-inclusive you should book the ultra all-inclusive. the A-la-carte restaurants were amazing and the staff was very friendly and helpful.
Stayed 4 nights in Jun 2022

6/10 Okay

Roger

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed
Definitely ,definitely not a 5 star hotel.Had to change our room on arrival as not clean and the bath had a large crack. The gardens and swimming pool area beautiful but the rooms are very tired and the bathrooms well passed their best. The staff were all pleasant and the beach good. Should be made more clear of the two tier all inclusive..
Stayed 7 nights in May 2022
Response from Waleed AbdelHameed on 13 Jun 2022
Dear Mr. Roger, Thank you for taking the time to post your comments during your stay. It is always greatly appreciated both positive and negative. Your valued comments have been forwarded to department heads for needful action We hope you will return to our resort in the near future to enjoy a true Old Palace Resort experience. Best Regards Waleed Abdelhameed

2/10 Terrible

Mohamed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really disappointed, bad experience!
It was really bad experience, the hotel was too old, the rooms furniture and cleanliness of the the room were terrible. The staff are unprofessional, most of the waiters on the bar are rude, the food is awful, they don’t have variety of the food and it was recooked, I didn’t like it at all.
Stayed 3 nights in May 2022
Response from Waleec on 10 Jun 2022
Dear Mr.Mohamed , Thank you for taking the time to post your comments during your stay. It is always greatly appreciated both positive and negative. Your valued comments have been forwarded to department heads for needful action We hope you will return to our resort in the near future to enjoy a true Old Palace Resort experience. Best Regards

6/10 Okay

bedour

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice hotel in general. But They are more taking care for the outside than the inside. Buffet area is nice ande clean. Room are old. Bath room are terrible. Old and discusting. We change room because we asked for queen or king bed and they had to put 2 single togheter. And bath room was discusting. Second room the bed was ok but the bath room was terrible. Long walk from buffet to the beach. Was terrible for me because i have hard time with my legs. All the staff try to do all the best to make you happy. But it's not there fault if the bath room are old and terrible. I will not go again sorry...i don't understand how come the manager of this hotel 5 stars don't renview the bath room. Bel hotel de l'exterieur. Le personnel est tout simplement adorable. Le buffet etait bien. Les salles de bain sont terriblement degoutantes. Longue marche du buffet à la plage pour quelqu'un qui ne peut pas trop marcher. Manque de chaises à la piscine. Je ne retourne pas à cet hôtel. On a dû changer de chambre car on avait demandé un lit queen ou king mais on nous collé deux lits simples. Les salles de bains dans les deux chambres etaient degoutantes. On nous a proposé une 3ieme chambre mais toujours avec 2 lits simples et dans un coin totalement isole de l'hôtel. Vu sur un stationnement. Malgré que la salle de bain etait renové tout le reste n'etait pas selon nos demandes. On nous a offert un départ retardé pour compenser. On ne retourne pas à cet hôtel..merci monsieur Shadi pour vos efforts
Stayed 5 nights in Apr 2024

10/10 Excellent

Moustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Yasmine El Sadek on 9 Mar 2022
Dear Guest. we do appreciated your positive feedback about our resort. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.