Search Hotels Near Rothaus Brewery, Grafenhausen

"Expedia fails to protect its customers when the service is not delivered as expected. During our stay, renovation work started directly above our room at 7:00 a.m. without any prior notice. The noise was extremely loud, woke us up immediately, and made it impossible to return to sleep. This significantly impacted our stay and our ability to use the room for its primary purpose. This was meant to be a short vacation to rest, but instead it was disrupted in a way that made it impossible to relax. We reported the issue to reception as soon as it opened at 8:00 a.m., after trying unsuccessfully to rest for an hour. The solutions offered were not practical, as the disruption had already occurred. The hotel staff acknowledged the issue on site and indicated that compensation would be provided. However, after our departure, they refused to offer any compensation or resolution. What is particularly disappointing is how this situation was handled by Expedia. Despite clear evidence of a service failure, the case was treated as a standard cancellation request rather than “service not provided as expected.” The case was closed based solely on the property’s response, without addressing the actual issue. As the issue remains unresolved, I have initiated a chargeback process with my bank due to the failure to provide the service as expected."

"Breakfast was wonderful"

"They took advantage of my illness and acted inhumanely. On the day of arrival at the hotel, I had food poisoning and vomited in the bathroom. At checkout, they charged me €900 for cleaning the bathroom. It was horrific and inhumane – even though the room was cleaned and we stayed there for a whole week, they claimed they would have to close it in order to clean it. Liars, exploiters, and inhumane."

"It's a very good base for walking in the area, though the lake is not as pretty as Titisee up the road. Parking was easy, luckily, but they also give you a pass while you're there and you can take the train wherever you want. If you have a dog, the facilities are good and they were very kind. There's a nice park just up the hill, great for early morning or late night walkies. Very convenient to a grocery store, an atm, and right across the street from the tourist information center! The staff were very nice and the breakfast was good. It's a very old building, but the rooms are nice, and I slept very well."

"Fantastic place, the staff don't speak alot of English, but between us we got along very well, couldn't be more helpful, a great base for 5 days in the blackforest. "