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Reviews of Hotel Museum

3 out of 5
Hotel Museum
Via Tunisi 8, Rome

Reviews

8.8

Excellent

Rating 10 - Excellent. 271 out of 527 reviews" "
Rating 8 - Good. 182 out of 527 reviews" "
Rating 6 - Okay. 56 out of 527 reviews" "
Rating 4 - Poor. 12 out of 527 reviews" "
Rating 2 - Terrible. 6 out of 527 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY happy with my visit, and I hope to see them again on another trip. PRO TIP: do the breakfast at the hotel. I was sad with the breakfast offerings nearby... Especially the one a street over that advertised an English breakfast. The team was extremely helpful - the only thing I wish they could have done was include directions to the hotel from the airport on the website. That would have helped my arrival a lot. That having been said, the front desk crew made my visit flawless, answering a lot of questions for me, and welcoming me like family!
Stayed 2 nights in May 2024
Response from Hotel Museum Staff on 19 May 2024
Dear David,thank you vey much for your review. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

8/10 Good

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was across from the Vatican Museum and many shops and restaurants around the area. The staff was very kind and helpful. Breakfast was nice and really appreciated. We would stay here again.
Stayed 2 nights in Apr 2024
Response from Hotel Museum Staff on 15 May 2024
Dear Dianne,thank you vey much for your review. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk people very helpful. 2 min walk to Vatican.
Stayed 2 nights in Apr 2024
Response from Hotel Museum Staff on 3 May 2024
Dear Thomas,thank you vey much for your review. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Saloni

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great place to stay, very friendly and helpful staff, and great location. Just the rooms are a little small.
Stayed 1 night in Apr 2024
Response from Hotel Museum Staff on 1 May 2024
Dear Shah,thank you vey much for your review. Customer satisfaction is ours, compliments reward our efforts. When booking, we offer different types of rooms: Standard, Classic, Deluxe and Suite. Based on the price you get a higher quality. You booked a Classic room, smaller room with the lowest prices, as can be seen from the photos and description which exactly reflect the type of room; we encourage you to try our Deluxe or Suite rooms the next time you visit Rome.We hope to see you soon!

8/10 Good

MARIA CANDY

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Museum Staff on 30 Apr 2024
Dear Maria,thank you vey much for your review. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Samuel

Travelled with group
Friendly services and helpful advises
Stayed 2 nights in Apr 2024
Response from Hotel Museum Staff on 29 Apr 2024
Dear Samuel,thank you vey much for your review. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Museum Staff on 15 Apr 2024
Dear Lisa,thank you vey much for your review. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

8/10 Good

JEANNINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location near the Vatican. Our tour meeting point was across from the hotel entrance which very convenient. Updated rooms were nice. Breakfast was alright but there are many restaurants you could eat at. Front desk staff was very friendly and helpful. Bottled water for purchase at the front desk was nice.
Stayed 2 nights in Mar 2024
Response from Hotel Museum Staff on 25 Mar 2024
Dear Jeannine,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

8/10 Good

RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities
The room was good, but don’t have power next to the beds.
Stayed 1 night in Feb 2024
Response from Hotel Museum Staff on 7 Mar 2024
Dear Rafael, Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Nelson

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful, the breakfast ends to early but there’s a lot of options around the hotel. The distance to the Vatican is super short. We enjoy the area.
Stayed 3 nights in Feb 2024
Response from Hotel Museum Staff on 4 Mar 2024
Dear Nelson,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

6/10 Okay

Thai

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel Museum Staff on 4 Mar 2024
Dear Thai, Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Rafael A

Travelled with partner
Excelente. Lo recomiendo. Bien ubicado.
Stayed 3 nights in Feb 2024
Response from Hotel Museum Staff on 26 Feb 2024
Dear Rafael,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

SANDRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was kind and helpful specially Paulo
Stayed 4 nights in Feb 2024
Response from Hotel Museum Staff on 22 Feb 2024
Dear Sandra,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Response from Hotel Museum Staff on 21 Feb 2024
Dear Saul,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

6/10 Okay

Emilie

Travelled with partner
Liked: Cleanliness, staff & service
No kettle, no hot water, the dining area closes after breakfast. Room is not sound proof so you can hear the footsteps and the noise next door. Bathroom needs remodeling.
Stayed 2 nights in Feb 2024
Response from Hotel Museum Staff on 20 Feb 2024
Dear Emilie, thank you for taking the time to review your stay with us, however we see that the score given is low and we regret that we were not able to provide the expected experience. As for the kettle and hot water, you could ask at the reception and we would give it to you from the bar.The hotel does not have a dining room but only a breakfast room open in the morning.We are sorry that you were not satisfied with the room, we always recommend reporting any problems or complaints during your stay so we can find a solution immediately. Your feedback will be helpful for improve!In any case we hope you took away some good memories of our beautiful city.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Vatican. The staff at the front desk were excellent.
Stayed 2 nights in Feb 2024
Response from Hotel Museum Staff on 20 Feb 2024
Dear Donna,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

8/10 Good

Thorsten

Stayed 3 nights in Feb 2024
Response from Hotel Museum Staff on 19 Feb 2024
Dear Thorsten,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Karina

Stayed 4 nights in Feb 2024
Response from Hotel Museum Staff on 19 Feb 2024
Dear Karina,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Rafael A

El area es muy buena y tranquila. Cerca del Vaticano y accesible por bus. Excelente trato. Muy buen hotel.
Stayed 2 nights in Feb 2024
Response from Hotel Museum Staff on 16 Feb 2024
Dear Rafael,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Donnabelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly man and woman checked us in the morning. Felt really welcomed and happy to visit Rome again. The hotel is located just on the side of the Vatican Museum. Very nice area to walk, shop, drink, eat. Love their suite, big and you'll have your own cute little veranda in the back. Bathroom is clean and modern. I will stay here again if ever I come back to Rome for the 3rd time.
Stayed 1 night in Jan 2024
Response from Hotel Museum Staff on 2 Feb 2024
Dear Donnabelle,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Willa, Carey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended.
Stayed 4 nights in Jan 2024
Response from Hotel Museum Staff on 31 Jan 2024
Dear Willa,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Fintan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Museum staff on 27 Jan 2024
Dear Fintan, Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Brian Eduard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So well located, clean, efficient good service
Stayed 3 nights in Jan 2024
Response from Hotel Museum Staff on 20 Jan 2024
Dear Brian,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Facundo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel que tiene la relación justa entre precio y calidad Excelente ubicación y muy amables El desayuno no es lo que aparece en las fotos.
Stayed 5 nights in Jan 2024
Response from Hotel Museum Staff on 15 Jan 2024
Dear Facundo,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

8/10 Good

Pui Ying

Stayed 2 nights in Jan 2024
Response from Hotel Museum Staff on 9 Jan 2024
Dear Pui Ying,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

6/10 Okay

Anna

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Hotel Museum Staff on 9 Jan 2024
Dear Anna,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

6/10 Okay

Ryuji

Travelled with family
Stayed 6 nights in Dec 2023
Response from Hotel museum Staff on 31 Jan 2024
Dear Ryuji,thank you for taking the time to review your stay with us, however we see that the score given is low and we regret that we were not able to provide the expected experience. Any suggestions or comments that can help improve our service is welcome. Our staff is always available for any assistance and we hope you'll give us another opportunity to show our hospitality.In any case we hope you took away some good memories of our beautiful city.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Museum Staff on 2 Jan 2024
Dear Theresa,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

6/10 Okay

Liza

Travelled with family
Liked: Staff & service
Very near most areas
Stayed 5 nights in Dec 2023
Response from Hotel Museum Staff on 30 Dec 2023
Dear Liza,Thank you for staying with us. Your feedback will be useful for improvement, Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Beverly

Stayed 4 nights in Dec 2023
Response from Hotel Museum Staff on 30 Dec 2023
Dear Beverly,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Rodelio A Del, Oregon City

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Hotel Museum Staff on 26 Dec 2023
Dear Rodelio,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Fang

Stayed 1 night in Dec 2023
Response from Hotel Museum Staff on 26 Dec 2023
Dear FangThank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Jennifer Tse-Yin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for going to Vatican. Few minutes walk to the subway station. Staffs are very friendly and helpful. Gave me a lot of recommendations on places to visit and dine, thank you!!!
Stayed 2 nights in Dec 2023
Response from Hotel Museum Staff on 21 Dec 2023
Dear Jennifer,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
The day staff were wonderfull she helpped get us anything we needed Very knowledgeable about the workings of the city
Stayed 3 nights in Dec 2023
Response from Hotel Museum Staff on 5 Dec 2023
Dear Rob,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

8/10 Good

Anatole

Location is only about a block away from the gate of the Vatican museum. Great, if you want to go see it.
Stayed 1 night in Dec 2023
Response from Hotel Museum Staff on 5 Dec 2023
Dear Anatole, Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Anna Maria

Stayed 3 nights in Nov 2023
Response from Hotel Museum Staff on 20 Dec 2023
Cara Anna Maria,Grazie per aver soggiornato nel nostro Hotel. La soddisfazione del cliente è la nostra priorità. Speriamo di avervi presto nostri ospiti!

10/10 Excellent

Jorge

Stayed 2 nights in Nov 2023
Response from Hotel Museum Staff on 22 Nov 2023
Dear Jorge,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

8/10 Good

Hamidreza

Stayed 2 nights in Sep 2023
Response from Hotel Museum Staff on 20 Nov 2023
Dear Hamidreza,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

6/10 Okay

Debble

Travelled with partner
Liked: Staff & service
our room smelt of cat wee. think it was from the drains in bathroom.
Stayed 5 nights in Nov 2023
Response from Hotel Museum Staff on 14 Nov 2023
Dear Debble,we are sorry if anything went wrong during your stay. You stayed in the hotel for 5 nights and never complained about anything, it would have been enough to advise us at reception and we would certainly have resolved the problem immediately so as not to cause you any further inconvenience. In general, writing vindictive comments after the stay does not solve the problems that may exist during the stay, because no one is perfect. I take this opportunity to invite guests to communicate, as well as judge, for the benefit of everyone.In any case we hope you took away some good memories of our beautiful city.

8/10 Good

jeffrey

Stayed 3 nights in Nov 2023
Response from Hotel Museum Staff on 5 Dec 2023
Dear Jeffrey,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Teri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel good set up for three very close to the Vatican. Had lots of good restaurant options around it. Staff is very very nice and accommodating. Grocery store was very close by hotel has everything you could ever want for a nice day in Rome
Stayed 3 nights in Sep 2023
Response from Hotel Museum Staff on 13 Nov 2023
Dear Teri,thank you vey much for your review. We are glad that you liked the whole staff, it is really important to us that our guests feel like home. See you next time in Rome!

10/10 Excellent

Yelena, Ankeny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Rome for 2 nights with our teenage daughter. The room was wonderful with a huge balcony right across the street and a flight of stairs from the Vatican museum. Many places to choose from for dinner and easy walk to the subway.
Stayed 2 nights in Oct 2023
Response from Hotel Museum Staff on 6 Nov 2023
Dear Ylena,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Museum Staff on 6 Nov 2023
Dear Edna,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

4/10 Poor

CORPORATION

Stayed 2 nights in Oct 2023
Response from Hotel Museum Staff on 31 Oct 2023
Dear Sung Wook Kim, thank you for taking the time to review your stay with us, however we see that the score awarded is very low and we regret that we were not able to provide the expected experience.We are sorry that something went wrong during your stay, but just let the staff know and we would try to help you; any suggestions or comments that can help improve our service are welcome. I remember well that when we said goodbye, you told us that yours stay had been excellent, we don't understand why you then gave us a bad comment. In any case, we hope you took some fond memories of our beautiful city with you.

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to walk to Vatican. Very clean. Nice room and bathroom. Nice breakfast. Lovely staff.
Stayed 3 nights in Oct 2023
Response from paolo on 29 Oct 2023
Dear Daniel,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Luzviminda, Pico Rivera

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Hotel Museum Staff on 8 Nov 2023
Dear Luzviminda,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff members were kind and helpful. There were excellent.
Stayed 1 night in Oct 2023
Response from Hotel Museum Staff on 25 Oct 2023
Dear Daniel,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Mike

Travelled with partner
Liked: Amenities
We loved everything about our stay at the Hotel Museum. We loved the location and the quaint balcony. We would love to come again and stay longer.
Stayed 1 night in Oct 2023
Response from Hotel Museum Staff on 25 Oct 2023
Dear Mike,Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, breakfast okay, nothing special
Stayed 2 nights in Oct 2023
Response from Hotel Museum Staff on 24 Oct 2023
Dear Jessica, Thank you for staying with us. Customer satisfaction is ours, compliments reward our efforts. We hope to see you soon in Rome!

10/10 Excellent

Robin

Stayed 1 night in Oct 2023
Response from Hotel Museum Staff on 13 Nov 2023
Dear Robin,thank you vey much for your review. We are glad that you liked the whole staff, it is really important to us that our guests feel like home. See you next time in Rome!