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Reviews of Hyatt Regency Riyadh Olaya

5 out of 5
Hyatt Regency Riyadh Olaya
Olaya Road, Al Olaya District, Riyadh

Reviews

8.8

Excellent

Rating 10 - Excellent. 177 out of 272 reviews" "
Rating 8 - Good. 53 out of 272 reviews" "
Rating 6 - Okay. 22 out of 272 reviews" "
Rating 4 - Poor. 10 out of 272 reviews" "
Rating 2 - Terrible. 10 out of 272 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Abdulaziz, East Lansing

Liked: Cleanliness, staff & service, property conditions & facilities
Good for families
Stayed 1 night in May 2024
Response from reservation GSO on 22 May 2024
Greeting From Hyatt Regency Riyadh Olaya,Thank you for staying with us, we hope to see you again shortly.Best regards,

10/10 Excellent

Omar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities and service : nonstop cleaning from the staff in the common areas : Exquisite hotel with service that’s second to none. Perfect location yet very quiet in the rooms. I was happy to have the universal outlets throughout the hotel. The internet was fast and included. This hotel is perfect for Business travels as well as vacation.
Stayed 1 night in May 2024
Response from Reservations Agent on 14 May 2024
Greeting From Hyatt Regency Riyadh Olaya,Thank you for staying with us, we hope to see you again shortly.Best regards,

10/10 Excellent

Elizabeth, jacksonville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in May 2024
Response from Reservations Agent on 14 May 2024
Greeting From Hyatt Regency Riyadh Olaya,Thank you for staying with us, we hope to see you again shortly.Best regards,

4/10 Poor

Abdulaziz, East Lansing

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon arrival reception staff were unable to find my booking. Causing a delay of about 30 minutes. Also I was informed by reception staff that my two children are considered ADULTS and not eligible for breakfast “ our policy is that kids are up to 12 years old, above that they are considered adults”. Never staying here again
Stayed 1 night in May 2024
Response from Reservations Agent on 4 May 2024
إسمحوا لنا ان نتقدم بخالص تقديرنا لإختياركم حياة ريجنسي الرياض لإقامتكم.شكرا لك على إقامتك معنا، ونأمل أن نراك مرة أخرى قريبا,أطيب التحيات

10/10 Excellent

Amin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, reception, spa, and breakfast
Stayed 3 nights in Apr 2024
Response from Kifah Bin Hussein on 19 Apr 2024
Dear Amin,Greeting from Hyatt Regency Riyadh Olaya and hope this message finds you well.Thank you very much for taking out the time to write a review about your stay with us.It is an honour for us to know that you enjoyed your stay.We hope to see you soon again in the nearest future.Best regards,Kifah Bin Hussein,General Manager.

8/10 Good

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Kifah Bin Hussein on 4 Apr 2024
Dear Karim,Greetings from Hyatt Regency Riyadh-Olaya and trust that this finds you well.Thank you, valued client, for providing us with a good evaluation . We truly appreciate your support and trust in our services.We hope to see you again soon.Best Regards,Kifah Bin Hussein General Manager

8/10 Good

Abdulaziz

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and courteous staff
Response from Reservations Agent on 12 Mar 2024
Greeting From Hyatt Regency Riyadh Olaya,Thank you for staying with us, we hope to see you again shortly.

10/10 Excellent

AHMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Reservations Agent on 1 Mar 2024
Greeting From Hyatt Regency Riyadh Olaya,Thank you for staying with us, we hope to see you again shortly.

4/10 Poor

Juan, ras tanura

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations Agent on 28 Feb 2024
Greeting From Hyatt Regency Riyadh Olaya,Thank you for staying with us, we hope to see you again shortly.

10/10 Excellent

seyed Mehrdad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Reservations Agent on 26 Feb 2024
Greeting From Hyatt Regency Riyadh Olaya,Thank you for staying with us, we hope to see you again shortly.Best regards,

10/10 Excellent

Edwin

Stayed 16 nights in Nov 2023
Response from Reservations Agent on 26 Feb 2024
Greeting From Hyatt Regency Riyadh Olaya,Thank you for staying with us, we hope to see you again shortly.Best regards,

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

abdullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind staff
Friendly staff , Clean rooms , Easy to reach and Great prices
Stayed 2 nights in Dec 2023

10/10 Excellent

Ibrahim

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent and the facility is modern and convenient.
Stayed 1 night in Nov 2023
Response from Reservation Agent on 24 Nov 2023
Greetings from Hyatt Regency Riyadh OlayaThank you for choosing Hyatt Regency Riyadh Olaya to accommodate you. Hope to be welcoming you back in the near future.Best regards,

8/10 Good

Bahar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Reservation Agent on 28 Oct 2023
Greeting From Hyatt Regency Riyadh Olaya,Thank you for staying with us, we hope to see you again shortly.Best regards,

4/10 Poor

Filipe

Stayed 5 nights in Sep 2023
Response from Reservation Agent on 7 Oct 2023
Dear Filipe,Greetings from Hyatt Regency Riyadh OlayaThank you for staying with us, we hope to see you again shortly.Best regards,

10/10 Excellent

Sami

Stayed 5 nights in Aug 2023
Response from Reservations Agent on 12 Sep 2023
Thank you for choosing Hyatt Regency Riyadh Olaya to accommodate you. Hope to be welcoming you back in the near future.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the giant flat screen Samsung TV
Stayed 1 night in Aug 2023
Response from Reservations Agent on 29 Aug 2023
Greetings from Hyatt Regency Riyadh OlayaThank you for choosing Hyatt Regency Riyadh Olaya to accommodate you. Hope to be welcoming you back in the near future.Best regards,

6/10 Okay

eunseon

Business traveller
Liked: Cleanliness, amenities
The breakfast was pretty bad even though there was a big buffer. The juice and smoothie were watery and coffee tastes bad. I asked about cancellations and emailed to the hotel management but I never got response.
Stayed 5 nights in Aug 2023
Response from Reservations Agent on 24 Aug 2023
Greeting From Hyatt Regency Riyadh Olaya,Thank you for staying with us, we hope to see you again shortly.Best regards,

10/10 Excellent

Abdulhadi

Liked: Amenities
.
Stayed 1 night in Aug 2023
Response from Reservations Agent on 24 Aug 2023
Greeting From Hyatt Regency Riyadh Olaya,Thank you for staying with us, we hope to see you again shortly.Best regards,

10/10 Excellent

Hamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hayatt stay
The hotel is excellent from all aspects; staff, reception, service, cleaning, communication, facilities I really enjoyed the stay
Stayed 1 night in Aug 2023
Response from Reservations Agent on 24 Aug 2023
Greeting From Hyatt Regency Riyadh Olaya,Thank you for staying with us, we hope to see you again shortly.Best regards,

10/10 Excellent

Hamad, dammam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Jul 2023
Response from Reservations Agent on 24 Aug 2023
Greeting From Hyatt Regency Riyadh Olaya,Thank you for staying with us, we hope to see you again shortly.Best regards,

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, amenities
Very pleasant experience and excellent staff.
Stayed 5 nights in Aug 2023
Response from Reservations Agent on 24 Aug 2023
Greeting From Hyatt Regency Riyadh Olaya,Thank you for staying with us, we hope to see you again shortly.Best regards,

10/10 Excellent

Hamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Reservations Agent on 26 Jul 2023
Dear Hamad,Greeting From Hyatt Regency Riyadh Olaya,Thank you for staying with us, we hope to see you again shortly.Best regards,

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Great stay, lovely hotel.
Stayed 2 nights in Jul 2023
Response from Reservations Agent on 6 Jul 2023
Thank you for choosing Hyatt Regency Riyadh Olaya to accommodate you. Hope to be welcoming you back in the near future.

10/10 Excellent

Anwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Reservations Agent on 2 Jul 2023
Thank you for choosing Hyatt Regency Riyadh Olaya to accommodate you. Hope to be welcoming you back in the near future.

10/10 Excellent

Gebran, Fishkill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Reservations Agent on 21 Jun 2023
Thank you for choosing Hyatt Regency Riyadh Olaya to accommodate you. Hope to welcoming you back in the near future.

10/10 Excellent

Masoud, AMMAN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff is friendly and welcoming, and the atmosphere is fresh and impeccably clean. The accommodations are comfortable and conveniently situated in a great location. I would highly recommend this hotel if you are planning a trip to Riyadh.
Stayed 2 nights in Jun 2023
Response from Reservations Agent on 12 Jun 2023
Thank you for choosing Hyatt Regency Riyadh Olaya to accommodate you. Hope to welcoming you back in the near future.

6/10 Okay

Alexandru

Stayed 3 nights in May 2023
Response from Reservations Agent on 26 Jun 2023
Thank you for choosing Hyatt Regency Riyadh Olaya to accommodate you. Hope to welcoming you back in the near future.Best Regards,

10/10 Excellent

Matthew Grant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is one of the best I’ve had, the gym is also great, closer to a proper gym than a hotel. Great for professionals away from home
Stayed 5 nights in Apr 2023
Response from Kifah Bin Hussein on 7 May 2023
Greetings from Hyatt Regency Riyadh-Olaya and trust that this finds you well.Thank you very much for taking out the time to write a review about your stay with us.It is an honor for us to know that you were impressed with the efficiency and services offered by all our associates and we are glad that you also found them to be extremely helpful and welcoming.We hope to see you again soon.

10/10 Excellent

Hatem

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most quiet place in Saudi Arabia. The staffs are very friendly, and the place is very clean. This place is highly recommended to everyone. Thank you.
Stayed 2 nights in Mar 2023
Response from Reservations Agent on 3 Apr 2023
Thank you for choosing Hyatt Regency Riyadh Olaya to accommodate your stay.

6/10 Okay

William

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2023
Response from Reservations Agent on 4 Apr 2023
Dear Sir, Thank you for choosing Hyatt Regency Riyadh Olaya to accommodate you. Hope to welcoming you back in the near future.Best Regards,Reservations Agent

10/10 Excellent

Wid

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 1 night in Mar 2023
Response from Reservations Agent on 3 Apr 2023
Thank you for choosing Hyatt Regency Riyadh Olaya to accommodate your stay.

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service
Riyadh 2023
Not a great choice of Hotel restaurants. Restaurants were freezing
Stayed 2 nights in Feb 2023
Response from Reservations Agent on 3 Apr 2023
Thank you for choosing Hyatt Regency Riyadh Olaya to accommodate your stay.

10/10 Excellent

Abdulla

Response from كفاح بن حسين on 13 Nov 2023
مرحبا عبدالله تحيه طيبه من فندق حياة ريجنسي الرياض العليا يسعدنا إستمتاعكم بالاقامه معنا و شكرا جزيلا لكم مع خالص التحيه والاحترام

8/10 Good

Emad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق رائع جدا السعر مرتفع نوعا ما
Stayed 2 nights in Jan 2023
Response from كفاح بن حسين on 18 Jan 2023
مرحبا عمادتحية من فندق حياة ريجنسي الرياض العليا. نحن سعداء أن اقامتكم معنا كانت ممتعة. تم مناقشة ملاحظاتكم مع فريق عمل الفندق و سنعمل على أن تحظى بتجربة أفضل في زيارتكم القادمة.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Reservations Agent on 2 Jan 2023
Thank you for choosing Hyatt Regency Riyadh Olaya to accommodate you. We hope to welcoming you back in the near future.

10/10 Excellent

Mohammed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, Great service, thank you so much for the hospitality I really enjoyed my stay
Response from Reservations Agent on 2 Jan 2023
Thank you for choosing Hyatt Regency Riyadh Olaya to accommodate you. We hope to welcoming you back in the near future.

10/10 Excellent

Samer A

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay in KSA, close to Tahlia street : plenty of restaurants and cafes
Response from Reservations Agent on 2 Jan 2023
Thank you for choosing Hyatt Regency Riyadh Olaya to accommodate you. We hope to welcoming you back in the near future.

4/10 Poor

Faisal

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
2 comments: I couldn’t change the dates of my booking. No recycling in the entire hotel.
Response from Reservations Agent on 19 Dec 2022
Thank you for your message, we will improve our service for your next visit.

6/10 Okay

Mohamed Rami

Business traveller
Liked: Cleanliness, amenities
Staff were pleasant when I asked them to extend my checkout however I asked to fix the noise in the A/C and the bathroom weight scale but they never did.
Response from Reservations Agent on 19 Dec 2022
Thank you for your message, we will improve our service for your next visit.

10/10 Excellent

Hani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 1 night in Nov 2022
Response from Jafar Abu Baji on 27 Nov 2022
Hello Hani,Greetings from Hyatt Regency Riyadh-Olaya and trust that this finds you well. Thank you very much and we are so glad you enjoyed your stayWe hope to see you soon again in the near future.Best Regards,

10/10 Excellent

Ali Yousef

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Jafar Abu Baji on 23 Oct 2022
Hello Ali,Greetings from Hyatt Regency Riyadh-Olaya and trust that this finds you well. Thank you very much and we are so glad you enjoyed your stayWe hope to see you soon again in the near future.Best Regards,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Jafar Abu Baji on 23 Oct 2022
Hello,Greetings from Hyatt Regency Riyadh-Olaya and trust that this finds you well. It is clear to me through your evaluation that you did not enjoy during your staying with us, and I would like to apologize for what you faced during your stay and look forward in making your next stay a memorable one. Best Regards,

10/10 Excellent

Mohamed

Stayed 5 nights in Sep 2022
Response from Jafar Abu Baji on 29 Sep 2022
Hello Mohamed,Greetings from Hyatt Regency Riyadh-Olaya and trust that this finds you well. Thank you very much and we are so glad you enjoyed your stayWe hope to see you soon again in the near future.Best Regards,

6/10 Okay

lujain

Business traveller
Liked: Cleanliness, staff & service
it good
Stayed 2 nights in Aug 2022

10/10 Excellent

Alaaeldin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Great
Stayed 2 nights in Aug 2022
Response from Jafar Abu Baji on 21 Aug 2022
Hello Alaaeldin,Greetings from Hyatt Regency Riyadh-Olaya and trust that this finds you well. Thank you very much and we are so glad you enjoyed your stayWe hope to see you soon again in the near future.Best Regards,

2/10 Terrible

amged

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good
Stayed 3 nights in Aug 2022

10/10 Excellent

Georges

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the check in and check out staff.. Very professional always smiling and nice
Stayed 1 night in May 2022
Response from Walid El Awadly on 29 May 2022
Hello Georges, Greetings from Hyatt Regency Riyadh-Olaya and trust that this finds you well. Thank you very much and we are so glad you enjoyed your stay We hope to see you soon again in the near future. Best Regards,

8/10 Good

Nouman

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing hotel highly recomended
Customer service at front desk need bit more training for 5 star property apart from that great place to stay with amazing spa. Anil made our stay even great.
Stayed 1 night in Apr 2022
Response from Walid El Awadly on 30 May 2022
Hello Nouman, Greetings from Hyatt Regency Riyadh-Olaya and trust that this finds you well. Thank you very much for taking the time to write a review about your stay with us. Your feedback has been noted and we will work to have a better experience on your next visit .. We hope to see you again . We hope to see you again soon. Best Regards,