there was to much noise, the front desk lady named Sonia was very professional and kind, but the area of the hotel is too loud at late evening with the people upstairs. the area has a lot of homeless. but the room is very very clean! Its just the kind of people that stay there. and the key did not work......but as soon as we went to the front desk it was fixed.
What I liked about property is it's clean and close to everything.What I didn't like was that the room I was in was infested with roaches. In the bath tub and all across the room. Looks good on the outside but what's in the inside is not right...
I paid for a king bed for a queen. The air conditioner/heater rattled loudly all night. The management was rude and wouldn't refund the difference for the downgrade. Expedia was no help because they needed the approval from the manager to refund my l the difference out other option would be they could credit the difference with them. I paid had earned money and thru to give Me credit. So impossible to get in touch with management at the Thunderbird. He's so rude and brushed me off. Will never again stay at this roach motel or use Expedia again. Frustrated and disappointed.
What a great place to stay. The staff was so kind and helpful. The property is pristine and very well kept. Also it's Quiet and affordable. I'd recommend staying here to anyone. Thanks