Basic Double or Twin Room, 2 Double Beds | Desk, laptop workspace, blackout curtains, free WiFi

Reviews of Sandston Inn

2.5 out of 5
Sandston Inn
5209 Williamsburg Rd, Sandston, VA

Reviews

6.4
Rating 10 - Excellent. 29 out of 87 reviews" "
Rating 8 - Good. 17 out of 87 reviews" "
Rating 6 - Okay. 5 out of 87 reviews" "
Rating 4 - Poor. 12 out of 87 reviews" "
Rating 2 - Terrible. 24 out of 87 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Rasauh

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Well if you got a game system, forget it. No hot water, and the TV did not work. No breakfast, no laundry room. No phone in your room. I even seen bugs...
Stayed 5 nights in May 2024
Response from Sandston Inn & Suites Management on 24 May 2024
Dear Rasauh,We apologize for the issues you encountered during your stay. This is not the standard we strive for, and we are taking immediate steps to address the hot water, TV, and pest concerns. We regret any inconvenience caused by the lack of amenities. Your feedback is crucial for us to improve, and we hope you’ll give us another chance in the future.Thank You,Sandston Inn & Suites Management

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
TVs didnt work . AC didnt work. They had problems with hit water. These were complaints i heard while waiting to check in from customers Never got my room i left.
Stayed 3 nights in May 2024
Response from Sandston Inn & Suites Management on 21 May 2024
Dear Robert,We apologize for the inconvenience you experienced during your visit. It's disappointing to hear about the issues with the TVs, AC, and hot water. Your feedback is valuable, and we'll address these concerns to ensure a better experience for our guests. We regret that we were unable to accommodate you and hope to have the opportunity to restore your faith in our hotel in the future.Sincerely,Sandston Inn & Suites Management

10/10 Excellent

HANNAH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sandston Inn & Suites Management on 21 May 2024
Dear HANNAH,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Sandston Inn & Suites.  We work tirelessly to ensure our guests experience the best hospitality in Sandston Inn & Suites.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Sandston Inn & Suites Management

8/10 Good

Carlyle, VIRGINIA BEACH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
THe hotel has been renovated. So the room was in good shape. THis is a simple place so there is nothing fancy. THis area feels a little unsafe. One day there was a guy just standing in the parking lot urinating. Gross, but that's the area this is in.
Stayed 3 nights in May 2024
Response from Sandston Inn & Suites Management on 21 May 2024
Dear Carlyle,Thank you for your feedback. We're pleased to hear that you found the renovated room in good shape. We apologize for any discomfort caused by the surrounding area and the incident you witnessed. Your safety and comfort are important to us, and we'll continue to work on improving the environment around the hotel. We hope to welcome you back for a more positive experience in the future.Thank You,Sandston Inn & Suites Management

10/10 Excellent

Kerri-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sandston Inn & Suites Management on 14 May 2024
Dear Kerri-Ann,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Sandston Inn & Suites. We would love to host you again on your next visit to Sandston Inn & Suites. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Sandston Inn & Suites Management

10/10 Excellent

Allen

Stayed 1 night in May 2024

10/10 Excellent

Nicole

Liked: Cleanliness
8ok
Stayed 1 night in May 2024
Response from Sandston Inn & Suites Management on 7 May 2024
Dear Nicole,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Sandston Inn & Suites. We would love to host you again on your next Sandston Inn & Suites visit. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Sandston Inn & Suites Management

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
BIG SOFT BED
Stayed 1 night in Mar 2024
Response from Sandston Inn & Suites Management on 6 May 2024
Dear Desiree,We're thrilled to hear that you found our bed to be comfortable! Providing a restful night's sleep is a top priority for us, and we're delighted that you enjoyed the experience. Your comfort is paramount, and we strive to exceed expectations with our amenities. Thank you for sharing your positive experience, and we look forward to welcoming you back for another rejuvenating stay.Best Regards,Sandston Inn & Suites Management

8/10 Good

Carlyle, VIRGINIA BEACH

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sandston Inn & Suites Management on 30 Apr 2024
Dear Carlyle,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Thank You,Sandston Inn & Suites Management

2/10 Terrible

Martin, Baltimore

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice, but hotel was very dirty
Stayed 1 night in Apr 2024
Response from Sandston Inn & Suites Management on 23 Apr 2024
Dear Martin,We apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is our priority, and we regret falling short of your expectations. Your feedback is valuable to us, and we will address this matter with our housekeeping team to ensure that such issues are not repeated in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Thank You,Sandston Inn & Suites Management

2/10 Terrible

Zhane

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 3 nights in Apr 2024
Response from Sandston Inn & Suites Management on 16 Apr 2024
Dear Zhane,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting at Sandston Inn & Suites.Thank You,Sandston Inn & Suites Management

10/10 Excellent

Ada

Liked: Cleanliness, amenities, property conditions & facilities
This property is fantastic for the price and always clean. The night front desk lady is not a people person at all and is rude. So I would suggest checking in by 4pm if you stay.
Stayed 1 night in Apr 2024
Response from Sandston Inn & Suites Management on 16 Apr 2024
Dear Ada,Thank you for your feedback. We're glad to hear that you find our property fantastic and clean. However, we apologize for any negative interaction you had with our night front desk staff. Your feedback is valuable, and we will address this issue to ensure a more pleasant experience for all our guests. We appreciate your suggestion regarding check-in time and hope to welcome you back for a better experience in the future.Thank You,Sandston Inn & Suites Management

8/10 Good

Nancy, St. Petersburg

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good for dogs
Stayed 1 night in Mar 2024
Response from Sandston Inn & Suites Management on 11 Apr 2024
Dear Nancy,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Sandston Inn & Suites Management

6/10 Okay

Dawn

Stayed 3 nights in Mar 2024
Response from Sandston Inn & Suites Management on 10 Apr 2024
Dear Dawn,Thank you for rating your stay at  Sandston Inn & Suites.  We are glad to learn that your stay at our Sandston Inn & Suites Hotel was good; however, we would love to know how we could've improved your experience.  Don't hesitate to contact us to provide more details about your experience so we can continue improving our product and service.Thank You,Sandston Inn & Suites Management

2/10 Terrible

juan

Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got woken up in the early morning hours by one of the staff members just to ask "you check out today", I would be fine with this if it was a reasonable time but at 6am. To me that's not acceptable.
Stayed 1 night in Mar 2024
Response from Sandston Inn & Suites Management on 29 Mar 2024
Dear juan,We apologize for the disruption to your sleep caused by our staff member's early morning inquiry about your checkout. Your comfort and rest are essential to us, and we regret not adhering to a more suitable time for such inquiries. We appreciate your feedback and will address this issue internally to ensure our guests are not unnecessarily disturbed. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more seamless experience in the future.Sincerely,Sandston Inn & Suites Management

10/10 Excellent

alnisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sandston Inn & Suites Management on 28 Mar 2024
Dear Alnisa,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Sandston Inn & Suites. We would love to host you again on your next visit to Sandston Inn & Suites. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Sandston Inn & Suites Management

2/10 Terrible

CO, RICHMOND

Stayed 1 night in Mar 2024
Response from Sandston Inn & Suites Management on 16 Apr 2024
Dear Guest,I am deeply disappointed to learn about your recent Sandston Inn & Suites stay. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Thank You,Sandston Inn & Suites Management

2/10 Terrible

candice

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no toilet paper. Had to go ask the desk. Only one towel went to get another and the front desk told my son he was in the wrong hotel. There were boogers on the sheets of one bed. There was paper on the floor. The list goes on but this hotel was not clean
Stayed 1 night in Mar 2024
Response from Sandston Inn & Suites Management on 27 Mar 2024
Dear candice,We apologize for the unacceptable condition of your room during your stay. Cleanliness and guest satisfaction are our top priorities, and we deeply regret falling short of your expectations. Your feedback is invaluable, and we will address these issues immediately to ensure such incidents do not occur in the future. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.Thank You,Sandston Inn & Suites Management

2/10 Terrible

Shawnitta

Stayed 1 night in Mar 2024
Response from Sandston Inn & Suites Management on 27 May 2024
Dear Shawnitta,I am deeply disappointed to learn about your recent Sandston Inn & Suites stay. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Thank You,Sandston Inn & Suites Management

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk lady was extremely rude and disrespectful there was no hot water the hotel isn’t even built so they doing construction there was roaches everywhere
Stayed 1 night in Feb 2024
Response from Sandston Inn & Suites Management on 6 Mar 2024
Dear Guest,We sincerely apologize for your disappointing experience. Our team is investigating the reported issues with the front desk and hot water, ensuring immediate rectification. Construction is temporary, aimed at enhancing your future stays. We're addressing the pest concern promptly. Your feedback is invaluable, and we're committed to delivering an improved stay in the future. Please contact us directly so we can address your specific concerns. Thank you for your patience and understanding.Sincerely,Sandston Inn & Suites Management

4/10 Poor

Kenneth

Stayed 1 night in Feb 2024
Response from Sandston Inn & Suites Management on 22 Mar 2024
Dear Kenneth,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Thank You,Sandston Inn & Suites Management

4/10 Poor

Kymberly

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They were renovating but the room was in rough condition and we both felt unsafe sleeping there. To their credit nothing happened and the staff was very friendly.
Stayed 1 night in Feb 2024
Response from Sandston Inn & Suites Management on 27 Feb 2024
Dear Kymberly,We apologize for any inconvenience caused by the ongoing renovations and the condition of your room. Your safety and comfort are our top priorities, and we're sorry to hear that you felt unsafe during your stay. We appreciate your acknowledgment of our friendly staff. Please be assured that we take your feedback seriously and will address any issues to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Thank You,Sandston Inn & Suites Management

2/10 Terrible

Camila

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 1 night in Feb 2024
Response from Sandston Inn & Suites Management on 21 Feb 2024
Dear Camila,I am deeply disappointed to learn about your recent Sandston Inn & Suites stay. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Thank You,Sandston Inn & Suites Management

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay
Stayed 1 night in Feb 2024
Response from Sandston Inn & Suites Management on 20 Feb 2024
Dear Crystal,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Sandston Inn & Suites. We would love to host you again on your next visit to Sandston Inn & Suites. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Sandston Inn & Suites Management

2/10 Terrible

Barbara

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
My stay at Sandston was terrible. The front desk guy literally harassed, lied to me, controlled, pressured and manipulating me into checking out asap saying that they could only accommodate me for 3 nights instead of the 6 nights that I paid for. Upon calling hotel.com they told me the reservation couldn’t be changed or cancelled, if I were to do that I wouldn’t get a refund but every day during my stay he was putting pressure on my constantly to check out before my check out date which was on February the 12, he even lied to me saying that they already issued me the refund. But upon checking my bank account I saw there no refund for the 3 nights he claimed. That guy is a lying crook, maybe he was hoping I would check out without my refund and wanted to rent the room to somebody else, anyway I didn’t give in into his sickness and manipulation but I never want to stay in Sandston inn again. There is no hot water for shower in the morning. One morning while taking a quick shower, the water just cut off completely I had to come out of the tub with the soap residue on me, and calling the front desk they told me the city was doing some work that’s why they had to cut off the water but I knew they were lying, after 10 mm They turned in back on. The wifi was not working when I called front desk they kept making excuses saying it was because of the rain but it didn’t rain every day that their WiFi never worked.
Stayed 6 nights in Feb 2024
Response from Sandston Inn & Suites Management on 15 Feb 2024
Dear Barbara,I'm sorry to hear about your negative experience at Sandston Inn. Your encounter with the front desk staff sounds very frustrating, and the issues with hot water and WiFi are unacceptable. We apologize for the inconvenience and assure you that we take your feedback seriously. We will address these concerns with our team to ensure that similar incidents do not happen in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Thank You,Sandston Inn & Suites Management

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
cleaning supplies left in the room we walked into (mop & bucket), beds weren’t made, the floor was dirty, & the door didn’t fully close. second room we walked into didn’t have 2 beds like we paid for. 3rd bedroom smelled like old smoke.
Stayed 1 night in Feb 2024
Response from Sandston Inn & Suites Management on 13 Feb 2024
Dear Anonymous,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address these issues immediately to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you on your next visit.Thank You,Sandston Inn & Suites Management

10/10 Excellent

Debarge

Stayed 1 night in Feb 2024
Response from Sandston Inn & Suites Management on 22 Mar 2024
Dear Debarge,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Sandston Inn & Suites.  We work tirelessly to ensure our guests experience the best hospitality in Sandston Inn & Suites.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Sandston Inn & Suites Management

10/10 Excellent

Ismael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sandston Inn & Suites Management on 12 Feb 2024
Dear Ismael,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Sandston Inn & Suites. We would love to host you again on your next visit to Sandston Inn & Suites. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Sandston Inn & Suites Management

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sandston Inn & Suites Management on 9 Feb 2024
Dear Fred,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Sandston Inn & Suites. We would love to host you again on your next visit to Sandston Inn & Suites. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Sandston Inn & Suites Management

4/10 Poor

Eddie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sandston Inn & Suites Management on 8 Feb 2024
Dear Eddie,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Thank You,Sandston Inn & Suites Management

10/10 Excellent

Demethria

Stayed 1 night in Feb 2024
Response from Sandston Inn & Suites Management on 6 Feb 2024
Dear Demethria,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Sandston Inn & Suites. We would love to host you again on your next visit to Sandston Inn & Suites. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Sandston Inn & Suites Management

8/10 Good

YaVettee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COMFORT
# 124 was extra clean. I was pleasantly surprised. No homeless living there. Will stay there again soon.
Stayed 2 nights in Jan 2024
Response from Sandston Inn & Suites Management on 25 Jan 2024
Dear YaVettee,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Thank You,Sandston Inn & Suites Management

2/10 Terrible

Debarge

Disliked: Cleanliness, staff & service
Staff
Stayed 1 night in Jan 2024
Response from Sandston Inn & Suites Management on 24 Jan 2024
Dear Debarge,We are sorry to hear that you found our staff to be unavailable at night.   We understand that this can be inconvenient for guests, and we apologize for any inconvenience it may have caused.   We are working to improve our staffing levels at night so that guests can have access to our staff 24/7.Thank You,Sandston Inn & Suites Management

4/10 Poor

Debarge

Stayed 1 night in Jan 2024
Response from Sandston Inn & Suites Management on 13 Feb 2024
Dear Debarge,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Thank You,Sandston Inn & Suites Management

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated room was great, could have used a chair in the room but worked good for my needs without it.
Stayed 3 nights in Jan 2024
Response from Sandston Inn & Suites Management on 24 Jan 2024
Dear Garrett,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay in our newly renovated room. Your suggestion regarding the chair is noted, and we appreciate your understanding. We look forward to hosting you again, and if there's anything specific you'd like in your room next time, please feel free to let us know.Thank You,Sandston Inn & Suites Management

4/10 Poor

Jody

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Sandston Inn & Suites Management on 16 Jan 2024
Dear Jody,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Thank You,Sandston Inn & Suites Management

2/10 Terrible

Clayborne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sandston Inn & Suites Management on 12 Jan 2024
Dear Clayborne,I am deeply disappointed to learn about your recent stay at Sandston Inn & Suites. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Thank You,Sandston Inn & Suites Management

2/10 Terrible

Cherish

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Sandston Inn & Suites Management on 6 Dec 2023
Dear Cherish,I am deeply disappointed to learn about your recent stay at Sandston Inn & Suites. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Thank You,Sandston Inn & Suites Management

8/10 Good

Richard

Liked: Room comfort
Stayed 1 night in Nov 2023
Response from Sandston Inn & Suites Management on 21 Nov 2023
Dear Richard,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Thank You,Sandston Inn & Suites Management

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sandston Inn & Suites Management on 21 Nov 2023
Dear Crystal,I am deeply disappointed to learn about your recent stay at Sandston Inn & Suites. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Thank You,Sandston Inn & Suites Management

8/10 Good

Cassidy

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Great for business travel! Sure, the outside of the property needs work, but this was absolutely perfect for our business trip. Definitely worth staying if you are just in there to sleep and shower-- sheets were clean, bathroom was clean, and check in was easy-- which is all we can ask for in our travels!
Stayed 1 night in Oct 2023
Response from Sandston Inn & Suites Management on 7 Nov 2023
Dear Cassidy,Thank you for your positive feedback! We're pleased to hear that our property was a great fit for your business trip. Your understanding of the exterior and appreciation of the cleanliness, ease of check-in, and overall comfort mean a lot to us. We hope to welcome you back for future business travels.Thank You,Sandston Inn & Suites Management

4/10 Poor

Camilla

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Sandston Inn & Suites Management on 31 Oct 2023
Dear Camilla,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Thank You,Sandston Inn & Suites Management

2/10 Terrible

Montrell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Sandston Inn & Suites Management on 30 Oct 2023
Dear Montrell,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting at Sandston Inn & Suites.Thank You,Sandston Inn & Suites Management

4/10 Poor

John

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Found a big bug on the bed spread, and all the corners were dirty.
Stayed 2 nights in Oct 2023
Response from Sandston Inn & Suites Management on 25 Oct 2023
Dear John,I'm terribly sorry to hear about your experience. This is not the standard we strive for. We take matters like this seriously and have immediately addressed it with our housekeeping team. We apologize for any inconvenience you faced during your stay and hope you give us another chance to provide you with a better experience. Your feedback is valuable to us.Sincerely,Sandston Inn & Suites Management

8/10 Good

Veronica

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Sandston Inn & Suites Management on 25 Oct 2023
Dear Veronica,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Sandston Inn & Suites.Thank You,Sandston Inn & Suites Management

2/10 Terrible

Tiana

Stayed 1 night in Oct 2023
Response from Sandston Inn & Suites Management on 25 Oct 2023
Dear Tiana,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting at Sandston Inn & Suites.Thank You,Sandston Inn & Suites Management

6/10 Okay

Verified traveller

Liked: Cleanliness
My thoughts on staying at Sandston Inn & Suites
This hotel was being renovated in certain parts. My room looked mostly renovated but had some issues with it. A hole in the bottom of the wall. Bar over the tub was loose and I was worried that it would snap and fall. The bottom wall border next to the bed and near the bathroom was loose too. Tv turned on but didn’t have any channels working. Traffic outside and the airport nearby made a lot of noise because of the vehicles and airplanes. Room key failed multiple times and had to get that dealt with which was frustrating. There were some good things though. The bed was fairly comfy. The air-conditioning unit seemed to work fairly well. Microwave and fridge worked fine too. The flooring was solid too. Didn’t see any bugs and the room was fairly clean and smelt fresh. I was in the non-smoking room though so I’m sure that helped. Overall, I’d only give this place like a 5 out of 10. Maybe once they complete the renovations and get things more in order then it could be a better place to stay at.
Stayed 2 nights in Oct 2023
Response from Sandston Inn & Suites Management on 17 Oct 2023
Dear Guest,Thank you for sharing your feedback with us. We appreciate your patience as we work on our renovations to improve our facilities. We're sorry to hear about the issues you encountered during your stay, and we've taken note of them to address them promptly. It's great to know that you found the bed comfortable and the room clean. We aim to make your next stay even better, and we hope you'll give us another chance to provide a more enjoyable experience. Thank you for choosing our hotel.Thank You,Sandston Inn & Suites Management

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
great service
Stayed 1 night in Oct 2023
Response from Sandston Inn & Suites Management on 17 Oct 2023
Dear Steven,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Sandston Inn & Suites. We would love to host you again on your next visit to Sandston Inn & Suites. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Sandston Inn & Suites Management

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Nice and quiet but the construction was bad
Stayed 4 nights in Oct 2023
Response from Sandston Inn & Suites Management on 16 Oct 2023
Dear Anthony,Thank you for taking the time to write our Sandston hotel an outstanding review.  It amazes us to learn that our staff and the peaceful facilities gave you a sense of calm during your stay. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to Sandston.Thank You,Sandston Inn & Suites Management

10/10 Excellent

Debbie

Stayed 1 night in Oct 2023
Response from Sandston Inn & Suites Management on 30 Oct 2023
Dear Debbie,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Sandston Inn & Suites. We would love to host you again on your next visit to Sandston Inn & Suites. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Sandston Inn & Suites Management