Exterior

Reviews of Microtel Inn & Suites by Wyndham Red Deer

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 623 out of 1002 reviews" "
Rating 8 - Good. 286 out of 1002 reviews" "
Rating 6 - Okay. 55 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 14 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pak

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 2 nights in Apr 2024
Response from Cynthia Benard - Director of Guest Services on 4 May 2024
Hi Pak! Thank you for leaving Expedia feedback about your stay. We are thrilled to see you gave our hotel a 5/5. Come back soon!

8/10 Good

Rudy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, only flaw was there were youth teams staying the same time as us and you could hear them in the halls.
Stayed 2 nights in Apr 2024
Response from Microtel Inn & Suites on 22 Apr 2024
Hello Rudy, and thank you for taking time to share feedback about your stay. We are happy you enjoyed your time over all. Please know our property is popular with sports teams and youth groups over the weekend. We want all guests to have a great stay and encourage guests to make the front desk aware of any noise so that we can help calm the area.

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room options and pool
Stayed 1 night in Mar 2024
Response from Microtel Inn & Suites on 21 Apr 2024
Hi Chelsea, and thank you for the rating and review. We hope to welcome you back soon!

10/10 Excellent

David

Always a great stay here.
Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites on 20 Apr 2024
Hi David, thank you leaving feedback about your recent stay. We are thrilled you enjoy your time with us and look forward to your return.

10/10 Excellent

Bobbi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Microtel Inn & Suites on 15 Apr 2024
Hello Bobbi, Thank you for the kind review. We are happy that you felt your experience was a 5/5 and hope to see you back very soon!

10/10 Excellent

Andrew

Stayed 2 nights in Apr 2024
Response from Cynthia Benard - Director of Guest Services on 4 May 2024
Hi Andrew! and thank you for taking time to share feedback about your stay. We are happy to see that you found your experience to be a 5/5!

4/10 Poor

Monika

Travelled with family
I had to call the front desk about a rowdy group in the room next to ours. They said they would call and come to check but nothing was done. I called at 10:30 and 12:30 and nothing changed. They were drinking and loud until 2am. So unfortunate. The beds were hard and breakfast was midiocre.
Stayed 2 nights in Apr 2024
Response from B on 8 Apr 2024
Thank you so much for taking the time to reach out Monika, we deeply apologize for the disturbance you encountered while you stayed with us. the rowdiness and lack of control of the situation is not at all acceptable and on behalf of myself and my team we are sincere when we say that this situation does not best represent us, our hotel and what we stand for. if ever the decision is made to return with us please don't hesitate to reach out as we could discuss and rectify this situation together.

10/10 Excellent

Kirby

Stayed 1 night in Apr 2024
Response from Cynthia Benard - Director of Guest Services on 25 Apr 2024
Hi Kirby, and thank you for choosing to stay with us! we are excited to see that you rated us a 5/5, and we hope to see you again very soon!

10/10 Excellent

Chelsey

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Had a wonderful time. The kids LOVED the pool and slide. Great breakfast as well.
Stayed 1 night in Mar 2024
Response from Cynthia Benard - Director of Guest Services on 1 Apr 2024
Hello Chelsey, and thank you for leaving a review about your recent stay with us at the Microtel Inn and Suites by Wyndham Red Deer. We are THRILLED that your children loved the pool and waterslide. We hope to welcome you back to the hotel very soon!

10/10 Excellent

Nolan

Stayed 1 night in Mar 2024
Response from Cynthia Benard - Director of Guest Services on 19 Apr 2024
Hello Nolan, Thank you for taking the time provide a score on your stay. We love that you found your experience to be a 5/5 and hope to welcome you back soon!

2/10 Terrible

bhaskar

Stayed 3 nights in Mar 2024
Response from Cynthia Benard - Director of Guest Services on 19 Apr 2024
Hello, we are sorry to learn that you were not completely satisfied with your stay. We hope to provide all guests with an exception experience. Please reach out so that we can gain more insight to your stay and provide resolution.

6/10 Okay

Roberta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I found the staff friendly and welcoming and also very accomodating. However, I didn't like that I had to ask for towels at the pool both times that I used it. The room was clean, but smaller than most other hotels - "microtel" means smaller and I didn't realize that when I booked it. The breakfast room was as accomodating as other hotels - still no gluten free. I appreciated that there is a full service lounge in the lobby. The front desk staff charged my credit card, despite my telling them that I would pay upon check out. I didn't appreciate that.
Stayed 1 night in Mar 2024
Response from Cynthia Benard - Director of Guest Services on 27 Mar 2024
Hello Roberta, thank you for taking time to share feedback about your recent stay. It was a pleasure having you as our guest. I am happy to read that you found the staff to be friendly and welcoming. We apologize if at any time you had to request pool towels, our goal to make sure every area is well stocked so that guests have access to all amenities they may need. Please know for future stays, that we do offer gluten free items as apart of our buffet, such as fresh fruit/vegetables, meat and egg options, and gluten free bakery items. Also, the hotel does need to pre-authorize a payment upon arrival, but guests are welcome to change their method of payment at any time. We hope this encourages you to stay with us again, and we look forward to better serving you in the future.

10/10 Excellent

Roberta

Stayed 1 night in Mar 2024
Response from Cynthia Benard - Director of Guest Services on 27 Mar 2024
Good afternoon Roberta, Thank you for the 5/5 rating!

8/10 Good

Monica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids love the pool at this hotel.
Stayed 1 night in Mar 2024
Response from Cynthia Benard - Director of Guest Services on 27 Mar 2024
Good morning, thank you for your feedback. We are thrilled that your kids love the pool, and hope that you come back with them soon to enjoy it again!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cynthia Benard - Director of Guest Services on 27 Mar 2024
Hello Joseph, and thank you for the 5/5 rating!

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast!
Stayed 1 night in Mar 2024
Response from Cynthia Benard - Director of Guest Services on 14 Mar 2024
Hi Ashely! Thank you for your comments about our breakfast service. We are thrilled that you enjoyed breakfast and welcome you back to enjoy it again soon!

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to on Gasoline alley.
Stayed 1 night in Feb 2024
Response from Cynthia Benard - Director of Guest Services on 5 Mar 2024
Hello Neil, We hope that you enjoyed every aspect of your stay. Thank you for sharing with others, that our location is easily accessible when exiting the high way. We hope to see you again soon!

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very satisfactory except for loud fridge in room and both my son and I felt the sheets weren’t as soft or comfortable as they could be. Lots of dining choices close by. However when booking online, it was extremely misleading to show the prices in what I thought was Canadian -why would it be American in Canada- and in very tiny print at bottom tell you it’s US $. My cost went from 216 Cnd online to 292$ at check-in. Very unhappy with that misleading advertising!! I would not have chosen a hotel at that price point.
Stayed 2 nights in Feb 2024
Response from Microtel Inn & Suites on 29 Feb 2024
Hi Carolyn, and thank you for taking time to share about your most recent experience with Expedia and staying at our Hotel. We are thrilled that you were over all happy with your stay. We hope to have you stay again.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Feb 2024
Response from Bailey on 21 Feb 2024
Hi Maria, Thank you for taking time to leave feedback on your most recent stay. We are thrilled you found our staff friendly and cant wait to welcome you back to the hotel soon!

8/10 Good

Lance

Travelled with family
Liked: Cleanliness, staff & service
All in all a good stay. The property is getting a bit dated and could use some new mattresses.
Stayed 1 night in Feb 2024
Response from Microtel Inn & Suites on 5 Feb 2024
Hello Lance, and thank you for your feedback. We rely on guest sharing their thoughts so that we can improve the hotel. We hope to have you come back again soon and look forward to your next review.

8/10 Good

Darcy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Microtel Inn & Suites on 5 Feb 2024
Hello Darcy, Thank you for prating your experience as a8/10. We hope to have you come back soon so that we can make your next stay a 10/10!

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from Microtel Inn & Suites on 5 Feb 2024
Hello William, and thank you for the 10/10 rating! it was amazing having you as our guest and we hope to see you again very soon!

10/10 Excellent

Kristen

Stayed 1 night in Jan 2024
Response from Microtel Inn & Suites on 12 Feb 2024
Good morning Kristen, and thank you fore taking time to leave feedback about your stay. We are thrilled you found your time with us to be a 5/5 and we look forward to seeing you again!

4/10 Poor

Kolbey

Travelled with family
Disliked: Cleanliness
Long hair in pillow case and towels are like sandpaper .. heater was Noisey .. terrible beds .. coffee at breakfast was good
Stayed 1 night in Jan 2024
Response from Cynthia Benard - Director of Guest Services on 15 Jan 2024
Good morning Kolbey, thank you for staying as our guest and for taking the time to leave feedback about our stay. I am saddened to read that you did not have a good experience and will be reviewing your feedback with our managers. In addition, I will be refunding the card on file for 20% as a gesture of hospitality and we hope to better serve you in the future.

10/10 Excellent

MARISSA

Travelled with family
Liked: Cleanliness, amenities
The room was smaller than expected but that made it more cozy. The room was clean. So glad I chose this hotel. We will be back.
Stayed 1 night in Dec 2023
Response from Cynthia Benard - Director of Guest Services on 11 Jan 2024
Hello Marissa, and thank you for taking the time to share about your recent stay. We are thrilled that you will be back and look forward to seeing you again!

6/10 Okay

Dawna

Stayed 1 night in Dec 2023
Response from Cynthia Benard - Director of Guest Services on 11 Jan 2024
Hello Dawna, and thank you for staying with us. We hope to have you again as our guest in the future!

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cynthia Benard - Director of Guest Services on 2 Jan 2024
Hello Neil, and thank you for the 4/5 rating. We hope to welcome you back as our guest soon!

10/10 Excellent

Matthew

Stayed 2 nights in Dec 2023
Response from Cynthia Benard - Director of Guest Services on 2 Jan 2024
Hi Matthew, and thank you for providing your stay with a 5/5 rating! We are thrilled you enjoyed your time with us and hope to welcome you back to the hotel soon!

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the pool with its water slide, hot tub and swimming pool combination. Check-in was quick and straightforward. We got a room right beside the pool; which worked well with kids and a small pup. The breakfast had eggs, bacon, pancakes, yoghurt, breads, fruit and juice; simply delicious . We would stay again.
Stayed 1 night in Nov 2023
Response from Cynthia - Director of Guest Services on 14 Nov 2023
Hello Holly, and thank you for taking time to share feedback about your stay. We are thrilled to read that you enjoyed so many aspects, and we hope to welcome you and your family back soon.

8/10 Good

Delane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Cynthia - Director of Guest Services on 9 Nov 2023
Hello Delane, and thank you for taking time to rate your stay. We hope the next time you stay with us we can make it a 10/10!

10/10 Excellent

Janice

Stayed 1 night in Nov 2023
Response from Cynthia - Director of Guest Services on 7 Nov 2023
Hello Janice, and thank you for staying as our guest. It was a pleasure having you and we hope to see you agains soon!

10/10 Excellent

shelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Will stay again.
Stayed 2 nights in Nov 2023
Response from Cynthia - Director of Guest Services on 6 Nov 2023
Hello, and thank you for choosing to stay with us, and for taking the time to leave feedback about your experience. We hope to see you again soon!

10/10 Excellent

Donna, Atlanta

Stayed 4 nights in Oct 2023
Response from Cynthia - Director of Guest Services on 14 Nov 2023
Hello Donna, Thank you for the 5/5 rating! We hope to have you stay again.

2/10 Terrible

Kimberley

Stayed 1 night in Oct 2023
Response from Cynthia - Director of Guest Services on 14 Nov 2023
Hello Kimberley, Thank you for having stayed with us. Wea re sorry that you stay did not meet your expectations, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Margaret

Stayed 1 night in Oct 2023
Response from Cynthia - Director of Guest Services on 9 Nov 2023
Hello Margaret, thank you for the 5/5 rating! I am thrilled that you enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Arlene

Stayed 2 nights in Aug 2023
Response from Cynthia - Director of Guest Services on 1 Nov 2023
Hello Arlene, and thank you for rating your stay a 5/5! We hope to see you again soon!

8/10 Good

Victoria

Stayed 1 night in Sep 2023
Response from Cynthia - Director of Guest Services and Sales on 11 Oct 2023
Hello Victoria, and thank you for taking time out of your day to rate your recent stay with us. I am happy to see we were an 8 out of 10, but we hope to see you return soon so that your next stay can be a 10/10!

8/10 Good

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Cynthia - Director of Guest Services and Sales on 10 Oct 2023
Hello Eli, and thank you for taking the time to share about your recent stay. We are happy that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Quiet. I'd recommend.
Clean, quiet and good condition generally. This location has a bar that was closed when I was there so it may not always be as quiet. Not much road noise. Breakfast seating is a little tight, but food was good. The room had a huge walk in shower with a chair, no tub. Easy road access. I'd use it again.
Stayed 1 night in Oct 2023
Response from Cynthia - Director of Guest Services on 5 Oct 2023
Hello Donald, and thank you for taking the time to share about your recent stay! We are thrilled that you enjoyed your time with us and can't wait to welcome you back very soon.

10/10 Excellent

Vijay

Stayed 1 night in Oct 2023
Response from Cynthia - Director of Guest Services on 24 Oct 2023
Hello Vijay, and thank you for the 5/5 rating. Please come stay again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Microtel Inn & Suites on 3 Oct 2023
Hello, and thank you for rating us 10/10, we hope to see you again very soon!

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and pillows were really comfortable ! Shower could use a shelf to put your soap etc. Hair dryer just okay and TV did not have a guide. Staff at front desk came up to help and nope no guide. Googled on iPad. But excellent staff and breakfast in the morning. Wish they had a restaurant but one just across the parking lot. Super easy to get to. Close to Costco and shopping
Stayed 1 night in Oct 2023
Response from Cynthia - Director of Guest Services on 4 Oct 2023
Hello Lorrie, Thank you so much for taking time to share about your recent stay with us. We are thrilled you enjoyed so many parts of your stay nd value your feedback abou the TV guide. Please know for your next visit, we do have a Bar and Lounge that serves food in our lobby, The Bears Den. We hope to have you stay with us again.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk/check-in was prompt, courteous and very helpful. Restaurant suggestions provided were great. Room was clean, comfortable and quiet. Conveniently located close to major highway and ring road, restaurants and services.
Stayed 1 night in Sep 2023
Response from Microtel Inn & Suites on 24 Sep 2023
Hello Catherine, and thank you for choosing to stay with us. We are thrilled to read that you enjoyed our location, staff and suggestions. We hope to have you stay with us again soon!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thankful for the room equipped with a shower for people with disabilities.
Stayed 1 night in Sep 2023
Response from Cynthia - Director of Guest Services on 28 Sep 2023
Hello Kim, and thank you for taking time out of your day to share thoughts about your recent stay with us. We are thrilled that you found the shower to meet your needs.

8/10 Good

Bonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast area tight. Waited for food to be refilled. Staff were great.
Stayed 1 night in Sep 2023
Response from Cynthia - Director of Guest Services on 19 Sep 2023
Hello Bonny, and thank you for sharing about your recent stay with us. We are thrilled you found staff friendly, and value your feedback about the breakfast area. I will look to include your comments as we make changes in the future.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from Cynthia - Director of Guest Services on 18 Sep 2023
Good morning Martin, and thank you for taking time to rate your recent stay. I am thrilled you found our hotel to be a 5/5 and look forward to having you as our guest again.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Cynthia - Director of Guest Services on 18 Sep 2023
Hello Justin, and thank you for rating your recent stay. I am thrilled you found the hotel to be a 5/5 and hope to welcome you back again very soon.

10/10 Excellent

Andres

Stayed 1 night in Sep 2023
Response from Cynthia - Director of Guest Services on 5 Oct 2023
Hello Andres, thank you for the 5/5 rating! We hope to see you again very soon!

8/10 Good

Iona

Great location
Stayed 1 night in Sep 2023
Response from Cynthia - Director of Guest Services on 18 Sep 2023
Hello Lona, and thank you for taking time out of your day to rate your stay with us. I am thrilled that you found the hotel be a 4/5 and I hope to have you back as our guest again.

10/10 Excellent

Wayne

Stayed 1 night in Sep 2023
Response from Cynthia - Director of Guest Services on 28 Sep 2023
Hello Wayne, and thank you for the 5/5 rating! We hope to have you stay with us again soon!