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Reviews of Fairfield Inn & Suites by Marriott Rapid City

2.5 out of 5
Fairfield Inn & Suites by Marriott Rapid City
1314 Elk Vale Rd, Rapid City, SD

Reviews

8.6

Excellent

Rating 10 - Excellent. 583 out of 1002 reviews" "
Rating 8 - Good. 249 out of 1002 reviews" "
Rating 6 - Okay. 72 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Melanie

Travelled with family, Travelled with group
Pricey to say the least. Breakfasts was okay with lots of hot or cold choices. Bedding was comfortable and the shower was good. Location was busy and parking was limited. This hotel won’t be my first choice next time I’m in Rapid City.
Stayed 1 night in May 2024

10/10 Excellent

James, BAKERSFIELD

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting concept on the combination of the indoor water park and hotel.
Stayed 1 night in May 2024

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean!
Stayed 1 night in May 2024
Response from Greg Bunkowske on 20 May 2024
Dear Vicky,Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Missy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Greg Bunkowske on 12 May 2024
Dear Missy, Thank you for staying with us and your positive feedback. Your comments will be shared with the staff and used as further motivation for a job well done. We look forward to your next visit to the beautiful Black Hills and stay with us. Please have safe travels and a great day.

10/10 Excellent

Johonna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park
Stayed 2 nights in Apr 2024
Response from Greg Bunkowske on 9 May 2024
Dear Johonna, Thank you for staying with us. We appreciate your feedback. Your kind words will be shared with the staff and used as motivation for a job well done. We look forward to your next visit. Please have safe travels and a wonderful day.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew

Travelled with partner
The room was really nice. Good selection for breakfast.
Stayed 1 night in Apr 2024
Response from Greg Bunkowske on 9 May 2024
Dear Andrew, Thank you for staying with us. We appreciate your feedback. Your kind words will be shared with the staff and used as motivation for a job well done. We look forward to your next visit. Please have safe travels and a wonderful day.

10/10 Excellent

Jude

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet, good location, very comfortable and great price
Stayed 1 night in Apr 2024
Response from Greg Bunkowske on 30 Apr 2024
Dear Jude, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.

4/10 Poor

Allissa

Disliked: Staff & service, amenities, property conditions & facilities
Had to ask the front desk several time to address and overly loud room next to me. They still did not address it and I had to address it myself. Breakfast was sub par, eggs were slimey.
Stayed 3 nights in Apr 2024
Response from Greg Bunkowske on 29 Apr 2024
Dear Allissa, Thank you so much for staying with us. We appreciate your feedback. Providing a comfortable and relaxing environment is always our goal and I apologize you did not experience this while you stayed this us. Your comments will be shared wit the front desk to better train on how to deal with loud guests and resolve such situations. Thank you for bringing this to our attention. I hope you will consider staying with us again. Please have safe travels and a great day.

10/10 Excellent

Ruslan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and play ground 👌
Stayed 1 night in Apr 2024
Response from Greg Bunkowske on 17 Apr 2024
Dear Rusian, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next Black Hills adventure and stay with us. Please have safe travels and a great day.

4/10 Poor

ZACHARY LEE

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room we stayed in was unfortunately dirty we have toddlers so we always do a small run through and found trash Easter egg and everyparents worst fear A Pill. If it wasn't for us looking out babies could ate the pill and could have gotten so sick it was at eye site so I don't know if the room was vacuumed. We were very disappointed ☹️ PSA TO PARENTS ALWAYS DO A WALK THROUGH COULD SAFE UR BABIES FROM INJESTING ANY SORT OF MEDICATIONS LEFT BEHIND.
Stayed 2 nights in Apr 2024
Response from Greg Bunkowske on 17 Apr 2024
Dear Zachary Lee, Thank you for staying with us. We appreciate your feedback. Your comments will be shared with the housekeeping staff. Thank you for bringing this to our attention. I hope you will consider staying with us again. Please have safe travels and a great day.

10/10 Excellent

Jim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was specious
Stayed 2 nights in Apr 2024
Response from Greg Bunkowske on 15 Apr 2024
Dear Jim, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit. Please have safe travels and a great day.

2/10 Terrible

Josie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Greg Bunkowske on 15 Apr 2024
Dear Josie, Thank you for staying and letting us know about your stay. Our goal is to always go above and beyond expectations, and I apologize we fell short during your stay. Your experience has been reviewed and our staff will train on how to deal with similar situations. Thank you for bringing these issues to our attention. I hope you will consider staying with us again.Please have safe travels and a great day.

8/10 Good

Greg & Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Greg Bunkowske on 12 Apr 2024
Dear Greg and Laurie, Thank you so much for staying with us. We appreciate your feedback. Your kind comments have been shared with the staff. We will use this as further motivation for a job well done. We look forward to your next stay with us. Have a great day and safe travels.

4/10 Poor

Alicia, Blunt

Stayed 1 night in Apr 2024
Response from Greg Bunkowske on 29 Apr 2024
Dear Alicia, Thank you so much for staying with us. We appreciate your feedback. Providing a comfortable and relaxing environment is always our goal and I apologize you did not experience this while you stayed this us. Your comments will be shared wit the front desk to better train on how to deal with loud guests and resolve such situations. Thank you for bringing this to our attention. I hope you will consider staying with us again. Please have safe travels and a great day.

10/10 Excellent

Kareen Two

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Greg Bunkowske on 12 Apr 2024
Dear Kareen Two, Thank you so much for staying with us. We appreciate your feedback. Your kind comments have been shared with the staff. We will use this as further motivation for a job well done. We look forward to your next stay with us. Have a great day and safe travels.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice to stay in Rapid City.
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on 1 Apr 2024
Dear Scott, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next stay with us and your next adventure to the beautiful Black Hills. Please have a great day and safe travels.

10/10 Excellent

leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on 29 Mar 2024
Dear leanne, Thank you so much for staying with us. We appreciate your feedback. Your comments will be shared with the staff as a way of celebrating a job well done. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Carolina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure stay at this hotel, clean andneat, a good breakfast included
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on 29 Mar 2024
Dear Carolina,Thank you so much for staying with us. We appreciate your feedback. Your comments will be shared with the staff as a way of celebrating a job well done. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Adri Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. 2 large tvs! Great place to stay.
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on 27 Mar 2024
Dear Adri Ann, Thank you so much for staying with us. Your positive feedback will be shared with the staff and used as motivation for a job well done. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Melissia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Fun activities for Children.
Stayed 3 nights in Mar 2024
Response from Greg Bunkowske on 26 Mar 2024
Dear Melissia, Thank you so much for staying with us. We appreciate your feedback. Your kind comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next visit and stay with us. Please have safe travels and a great day.

10/10 Excellent

Berenice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Greg Bunkowske on 26 Mar 2024
Dear Berenice, Thank you so much for staying with us. We appreciate your feedback. Your kind comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next visit and stay with us. Please have safe travels and a great day.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 2 nights in Mar 2024
Response from Greg Bunkowske on 25 Mar 2024
Dear Andrew,Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay with us and to the beautiful Black Hills. Please have safe travels and a great day.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay here in Rapids city SD
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on 25 Mar 2024
Dear Sharon,Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay with us and to the beautiful Black Hills. Please have safe travels and a great day.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional value
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on 12 Mar 2024
Dear Joe, Thank you for staying with us. We appreciate your feedback. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So very convenient for families. The indoor water park, restaurants nearby any shopping.
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on 12 Mar 2024
Dear Emily, Thank you for staying with us. We appreciate your feedback. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Was cool
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on 12 Mar 2024
Dear Donald, Thank you for staying with us. We appreciate your feedback. We look forward to your next visit. Please have safe travels and a great day.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying there
Stayed 5 nights in Feb 2024
Response from Greg Bunk on 28 Feb 2024
Dear Jessica, Thank you so much for staying with us. We appreciate your feedback as it will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.

6/10 Okay

Bob

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Greg Bunkowske on 26 Feb 2024
Dear Bob, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.

2/10 Terrible

josh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had to wait around for hours for our room to be ready. Was told 3 pm then 4 pm. Also was told I would get a call when my room was ready and I never did. Traveling with 3 kids this was not ideal for us being from 9 hours away.
Stayed 1 night in Feb 2024
Response from Greg Bunk on 26 Feb 2024
Dear Josh, Thank you for staying with us. We appreciate your feedback. We will pass this along to our leadership team to ensure this does not happen again. I understand your frustrations and thank you for bringing this to our attention. We look forward to your next stay with us. Please have safe travels and a great day.

2/10 Terrible

Shawnee

Stayed 1 night in Feb 2024
Response from Greg Bunkowske on 26 Feb 2024
Dear Shawnee, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that its clean and nice rooms, close to the waterpark
Stayed 1 night in Feb 2024
Response from Greg Bunk on 26 Feb 2024
Dear Terry, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Greg Bunkowske on 26 Feb 2024
Dear Beth, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.

8/10 Good

Lori

Travelled with partner
Liked: Amenities
It was okay
Stayed 2 nights in Feb 2024
Response from Greg Bunkowske on 26 Feb 2024
Dear Lori, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.

10/10 Excellent

Janette

Stayed 2 nights in Feb 2024
Response from Greg Bunkowske on 22 Mar 2024
Dear Janette, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe and quite
Stayed 1 night in Feb 2024
Response from Greg Bunk on 15 Feb 2024
Dear Diana, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here! The room was very clean and quiet. The breakfast had a good amount of choices as well. The bathroom was nicely remodeled and had a nice supply of shampoo, conditioner & body wash. The bed was very comfortable and the hotel was pretty quiet. We did have some rowdy kids running sprints above us for 3 hours but after a phone call to the front desk, all was resolved. We would definitely stay here again.
Stayed 3 nights in Feb 2024
Response from Greg Bunk on 15 Feb 2024
Dear Melissa, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.

6/10 Okay

Harry

Travelled with family
Liked: Staff & service, property conditions & facilities
A tad disappointed.
Room was small and expensive.
Stayed 2 nights in Feb 2024
Response from Greg on 15 Feb 2024
Dear Harry, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.

8/10 Good

Marshall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall was happy with the stay.
Stayed 2 nights in Feb 2024
Response from Greg Bunk on 15 Feb 2024
Dear Marshall, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.

8/10 Good

Lynne

Stayed 1 night in Feb 2024
Response from Greg Bunkowske on 22 Mar 2024
Dear Lynne, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.

8/10 Good

Morgan

Travelled with family, Travelled with family and small children, Travelled with group
Rooms and common areas were very clean. Showers were super nice. Breakfast had a large variety of options, including gluten free, oat milk etc… which I thought was nice. Staff were sub par, and right outside the front doors always reeked of cigarette smoke. overall a good experience,
Stayed 2 nights in Feb 2024
Response from Greg Bunkowske on 15 Feb 2024
Dear Morgan, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.

10/10 Excellent

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is beautiful and the check- in agent was friendly and knowledgeable. We decided to extend our stay for an extra night and she gave us a slightly better rate and made sure we stayed in the same room.
Stayed 1 night in Feb 2024
Response from Greg Bunkowske on 7 Feb 2024
Dear Christy,Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for future guests. We look forward to your next visit to the beautiful Black Hills. Thank you again for staying with us. Have a great day and safe travels.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in Feb 2024
Response from Greg Bunk on 7 Feb 2024
Dear Maureen, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for future guests. We look forward to your next visit to the beautiful Black Hills. Thank you again for staying with us. Have a great day and safe travels.

8/10 Good

Michael

Stayed 1 night in Feb 2024
Response from Greg Bunkowske on 7 Feb 2024
Dear Michael, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for future guests. We look forward to your next visit to the beautiful Black Hills. Thank you again for staying with us. Have a great day and safe travels.

6/10 Okay

Nancy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Poor bed otherwise good
Cleanliness was great! Even smelled like it had been disinfected. The bed not so good--it had seen its better day. It was way to low for us old people with bad knees and back and way too soft. Replace it! Breakfast was good--good juice and coffee. Selection of food was good.
Stayed 2 nights in Jan 2024
Response from Greg Bunk on 5 Feb 2024
Dear Nancy, Thank you for staying with us and letting us know about your stay. Your comments have been forwarded to our engineering team who can access the condition of the bed and we will take necessary actions to ensure this is corrected. Thank you for bringing this to our attention. We appreciate your positive comments as they are shared with our cleaning staff who take great pride at ensuring our property is spotless. Thank you for your motivation. We look forward to serving you again in the future. Please have safe travels and a great day.

8/10 Good

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Greg Bunk on 5 Feb 2024
Dear Terrance, Thank you for contacting us and informing us about your stay. We appreciate your feedback as your comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a wonderful day.

10/10 Excellent

Brenda

Stayed 1 night in Jan 2024
Response from Greg Bunkowske on 22 Mar 2024
Dear Brenda, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Levi

Stayed 1 night in Jan 2024
Response from Greg Bunkowske on 22 Mar 2024
Dear Levi, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

BELINDA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean room.
Stayed 1 night in Jan 2024

10/10 Excellent

Garrett

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Greg Bunk on 30 Jan 2024
Dear Garrett, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.