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Reviews of Homewood Suites by Hilton Raleigh - Crabtree Valley

3 out of 5
Homewood Suites by Hilton Raleigh - Crabtree Valley
5400 Homewood Banks Dr, Raleigh, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 527 out of 952 reviews" "
Rating 8 - Good. 253 out of 952 reviews" "
Rating 6 - Okay. 101 out of 952 reviews" "
Rating 4 - Poor. 35 out of 952 reviews" "
Rating 2 - Terrible. 36 out of 952 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
It was overall great property, my room needed some maintenance on HVAC, and my patio sliding door was off leaning against the other door. The room was clean and the furnishings were fine. Overall, 4 stars.
Stayed 2 nights in May 2024
Response from Shawn on 11 May 2024
Thank you for sharing your experience. Come back soon.

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service
Nice- rooms are a bit dated but great location and comfortable suites
Stayed 2 nights in May 2024
Response from Shawn on 11 May 2024
Thank you for sharing your experience. We strive to provide a comfortable stay.

10/10 Excellent

Amber Parker

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful
Stayed 3 nights in May 2024
Response from -Shawn on 11 May 2024
Thank you for sharing your experience. We strive to provide a comfortable stay.

4/10 Poor

Bart, Mount Pleasant

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property and rooms, worn out and needs major face lift. The staff on the other had were fantastic, very friendly and helpful. They went above and beyond.
Stayed 2 nights in May 2024

8/10 Good

Leah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, clean and friendly especially convenient area for shopping and other attractions
Stayed 4 nights in May 2024
Response from -Shawn on 11 May 2024
Thank you for sharing your experience. We strive to provide a comfortable stay.

10/10 Excellent

Sapan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property close to everything. Right next to the mall and a nice mexican restaurant.
Stayed 2 nights in Apr 2024
Response from Shawn on 11 May 2024
Thank you for sharing your experience. We strive to provide a comfortable stay.

10/10 Excellent

Marlen

Ok
Stayed 3 nights in Apr 2024

6/10 Okay

Maurice

Travelled with family
There was ice cream and ice in our freezer that was left behind no extra linen for our sofa bed, also golf balls on the floor in our room.
Stayed 2 nights in Apr 2024

8/10 Good

Chalice

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean
Stayed 1 night in Apr 2024

6/10 Okay

Amanda

Business traveller, Travelled with pets
Liked: Staff & service
Property feels a little dated on the outside but the inside was pretty clean with nice size rooms.
Stayed 4 nights in Apr 2024

8/10 Good

anissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Breakfast could be better but not bad. Front desk was very pleasant. Staff were helpful. Would stay again
Stayed 1 night in Apr 2024

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
It was a great location and we love a free breakfast however the pull out coach was terrible and I had to go down and get the sheets as a staff member did not bring it up. Other than one of the staff, named Stephanie who was great, the others seem miserable and not helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Twyla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautful property. Will definately stay again!
Stayed 1 night in Apr 2024

10/10 Excellent

Barbi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The room made me feel at home. The breakfast could have been better.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chris

Stayed 1 night in Apr 2024

2/10 Terrible

Matthew

Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean. Room was big and beds were comfortable. Easy to get an Uber. Staff were very friendly and helpful. Can easily walk to mall from hotel. Great Mexican restaurant right next door.
Stayed 2 nights in Apr 2024

8/10 Good

Latrice

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
My only main concern was the cleanliness of the rooms. I feel there should be more time and attention invested when cleaning each room.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was nothing short of excellence and will continue to come back for future stays.
Stayed 4 nights in Apr 2024

6/10 Okay

Kerri

Travelled with family
The property unfortunately needs updating. We stayed in two bedroom suite, needed windows open due to heavy must smell. No where to really just hang out as large crowd unless in dining style chairs. Outside was very dirty, it is the spring, and I know there was heavy pollen, but it was never cleaned off and able to sit on due to it being so incredibly dirty. We were just unfortunately disappointed in our stay, your staff and personal, however our wonderful and extremely kind and friendly.
Stayed 3 nights in Mar 2024

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from -Shawn on 6 Apr 2024
Thank You! Please come Back and visit

8/10 Good

Scott

Stayed 1 night in Apr 2024

6/10 Okay

Lucy, Raleigh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The carpet, furniture, tvs etc were old and sagging. The tv doesn’t have Netflix option. Internet buggy. Staff was great
Stayed 1 night in Mar 2024
Response from Bri on 28 Mar 2024
We'll work on your concerns, Thank you for staying with us

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room size great
Stayed 1 night in Mar 2024
Response from Bri on 28 Mar 2024
Glad you enjoyed your stay

4/10 Poor

Mary

Liked: Property conditions & facilities
Disliked: Cleanliness
Issues with cleanliness.
Stayed 1 night in Mar 2024
Response from Front Office on 28 Mar 2024
Please contact us so we can come to a resolution

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Bri on 28 Mar 2024
We're glad you enjoyed your experience

6/10 Okay

Ayesha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The bedding from the previous guest was still on the bed. That was a real turnoff. When I went to the front desk to advise the young woman she did not seem surprised at all. As a matter of fact, she was having a conversation on the phone and told the person on the phone “obviously the F’ing sheets in 106 weren’t changed. I walked away and she sent maintenance to change them.
Stayed 2 nights in Mar 2024
Response from -Shawn on 31 Mar 2024
I do apologize for the inconvenience and the lack of professionalism. This has been escalated to the proper management and will be handled accordingly. Thank you for your patience as we try to rectify this situation.

10/10 Excellent

Anthony

Stayed 1 night in Mar 2024

4/10 Poor

CORRIE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel needs a renovation badly! Elevators squeak while in use and the doors stall to open. The carpet in the hallways is old and shows faded stain removals; the tubs in the bathrooms are very outdated; haven't seen tubs that old in hotels in years. Not worth the $201 spent to stay.
Stayed 1 night in Mar 2024
Response from Front Office on 28 Mar 2024
We're sorry you did not enjoy your stay

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very personable n friendly.
Stayed 1 night in Mar 2024
Response from Bri on 28 Mar 2024
Thank you for the compliment, we're glad you enjoyed your experience with us

8/10 Good

Maryann

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Location was perfect, and staff was amazing and super friendly and helpful. Overall cleanliness of the room was disappointing as there were stains in the carpet and bathtub/shower had mold and stains in the tub.
Stayed 1 night in Mar 2024
Response from Bri on 28 Mar 2024
We're looking into your concerns, glad you otherwise enjoyed your stay

4/10 Poor

Tavaris

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
After paying $200 for one night I expected a place that would have been kept up a lot better. This hotel is filthy, there’s only one elevator being used, & it sounds like it’s about to break down at any moment. I definitely wouldn’t recommend this property to anyone.
Stayed 1 night in Feb 2024
Response from Front Office on 28 Mar 2024
Please contact us to let us know how we could have made your experience better.

6/10 Okay

Gayle

Liked: Cleanliness
We liked the beautifully planted terrace. The morning breakfast staff was very nice and friendly, as were the maids. The front desk, however, not so much. Not friendly, AT ALL and couldn't really answer questions about the area. "Google it", is not a response.
Stayed 3 nights in Feb 2024
Response from Front Office on 28 Mar 2024
We apologize for the inconvenience, please contact us to resolve your issue.

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible and friendly staff!!!
Stayed 1 night in Feb 2024
Response from Bri on 27 Mar 2024
We're glad you enjoyed your experience with us

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quick and nice place . Stuff was very friendly . Will be staying again in the future.
Stayed 1 night in Feb 2024
Response from Bri on 27 Mar 2024
We're glad you enjoyed your stay; look forward to seeing you again

4/10 Poor

Millicent

Disliked: Cleanliness, staff & service, property conditions & facilities
We were very disappointed after traveling 4 hrs Arrived after check in and were still told we would need to wait 20 minutes for our room. We had to wait almost one hour in lobby with people who brought a pit bull to stay at the hotel. We asked for some of our stay to be reduced cost due to the fact we could not check in for time that we were paying for and told they would not do this due to Expedia reservation. We were sent to a sister Hilton hotel and even worse situation. Finally were able to stay at a 3rd hotel. Unacceptable situation!! Staff was able to cancel the booking at the desk....so they could have then rebooked under regular reservation enabling them to discount our stay for us. We would not stay here again.
Stayed 1 night in Feb 2024
Response from Front Desk on 19 Feb 2024
Mrs. Millicent, I'm sorry to hear about your disappointment with us and I would like to personally assist you with making things right. I will reach out today to discuss, what we can do to assist you with your inconvenience.

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Feb 2024
Response from Bri on 27 Mar 2024
Thank you for your stay

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bri on 27 Mar 2024
Thank you for your stay

8/10 Good

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They rush you out
Stayed 1 night in Jan 2024

6/10 Okay

Victoria, Princeton Junction

Travelled with family, Travelled with pets, Travelled with partner
Disliked: Amenities
Carpets needed cleaning. Staff was just non-challant. There were no usb ports in the room anywhere - they can update this feature. For a room to sleep in, it’s just ok - linens were clean. I’ve stayed at other Homewood Suites, but this one needs updating.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tamara

Stayed 2 nights in Jan 2024
Response from Bri on 27 Mar 2024
Thank you for your stay

10/10 Excellent

Sarthak

Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice!
The Homewood Suites was perfectly located near Crabtree Valley Mall and the 440 beltway. The suite was spacious and the kitchen had all modern appliances with cookware and utensils. The Homewood Suites also provided a nice hot breakfast that included omelettes,potatoes, and sausage links. The staff provided excellent customer service. I would definitely recommend this Homewood Suites!
Stayed 1 night in Dec 2023

6/10 Okay

joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
Staff was very friendly, room was very spacious and comfortable! Breakfast was excellent!
Stayed 1 night in Dec 2023

10/10 Excellent

Tammy

Stayed 1 night in Dec 2023

10/10 Excellent

Sharese

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I always enjoyed staying at Homewood suits. This stay was excellent and I would recommend this hotel to others. We looked forward to the dinner night but found out that this was changed to a social night, which we still enjoyed.
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Sarah

Travelled with family and small children
Liked: Cleanliness
Room was very spacious for our family of 6. Hotel rooms are oldbut clean enough. Breakfast could have been better but its free. Overall good value for size and proximity to shopping and NC State
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the space, and the additional TV’s. It was very quiet. The bed was comfortable. I wish there had been a blanket in the closet, since we prefer not to turn on the heat.
Stayed 2 nights in Nov 2023