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Reviews of Mesón de Santa Rosa Luxury Hotel

4 out of 5
Mesón de Santa Rosa Luxury Hotel
Pasteur Sur 17, Querétaro, QUE

Reviews

8.0

Very good

Rating 10 - Excellent. 195 out of 417 reviews" "
Rating 8 - Good. 93 out of 417 reviews" "
Rating 6 - Okay. 65 out of 417 reviews" "
Rating 4 - Poor. 33 out of 417 reviews" "
Rating 2 - Terrible. 31 out of 417 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

carlos

Liked: Amenities
Gracias
Stayed 1 night in Mar 2024

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful colonial property with modern rooms. Convenient location to shopping & dining.
Stayed 1 night in Feb 2024

8/10 Good

Juan Pablo

Liked: Cleanliness, property conditions & facilities
The property has an old school Mexican charm and is beautiful. Keeping this in mind, the bedrooms are very well-appointed, featuring Cable TV, a mini-fridge, and air conditioning. However, there is plenty of room for improvement, especially in the areas of food and staff training. I would definitely stay here again. :)
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sophia room I had lots of Street noise
Stayed 1 night in Jan 2024

10/10 Excellent

Nicolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Sole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was great and we got upgraded to a huge suite which was fabulous service was nice but a bit lacking on the details.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 3 nights in Oct 2023

2/10 Terrible

Sergio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!!
Terrible hotel. Sheets stained with blood, hair and bed bugs in the mattresses, dirty floors, checkin was at 3 and we got the rooms at midnight. We asked for a full refund. Management was lost in translation. Terrible experience never come to this hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

aurea

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Mesón de Santa Rosa Luxury Hotel on 30 Sep 2023
Apreciable Aurea:Agradecemos la excelente calificación. Esperamos contar con su visita nuevamente. ¡La esperamos!Saludos cordiales, Hotel Mesón de Santa Rosa

10/10 Excellent

Sandra

Stayed 2 nights in Jul 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Best choice for central location on one of the main town squares near everything and very safe. The hotel is in a stunning historic building with open Mexican courtyards and a pool, but rooms are modern and elegant. You will have every service from the absolutely best staff starting with Inaki, Guadalupe, Dulce, Mariela, Valentina and all. I came for 4 nights and stayed 7 because it was so charming. The bar and lounge are spacious and sophisticated and Mariela can prepare anything you fancy. The restaurant is called Josefa for the magnificent Chef. Stay long enough to work your way through her fantastic breakfast and dinner menus. The quiet police presence at the adjacent Plaza de Armas state building makes the square and this hotel a good choice for single travelers who can safely explore the other good restaurants within a two minute walk …including the Chucho el Roto across the street with live music. There are mostly local people and not too many tourists. Finally, fairly Accessible for guests who can stay in street level rooms with very few steps. It’s a short walk to the Regional Museum and Art Museum and all shopping. If you don’t stay at the Meson de Santa Rosa, be sure to visit the restaurant & bar!
Stayed 4 nights in May 2023

10/10 Excellent

DAVID

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Mesón de Santa Rosa Luxury Hotel was excellent. Our room "Olimpia" combined with the staff service exceeded our expectations. The staff could not have been more helpful and no request went unfulfilled. We not only recommend this hotel we will be returning guests on future trips to Queretaro. A special thanks to Polo for his help and the waitress who arranged the chicken soup and crackers. Dave
Stayed 4 nights in Apr 2023

8/10 Good

Alfonso

Stayed 1 night in Apr 2023

10/10 Excellent

Shannon

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Great service and beautiful property!
Stayed 5 nights in Apr 2023

10/10 Excellent

Carolina

Stayed 1 night in Mar 2023

2/10 Terrible

Federico

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Superb location! Close to everything.
Stayed 1 night in Nov 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

4/10 Poor

Rodrigo

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is no “Luxury” at this hotel. Bath tub was filthy. We had to change rooms in the middle of the night for our room was completely penetrated with gas paint. We complained and they stopped painting only to continue at night once we were asleep.
Stayed 2 nights in Oct 2022

10/10 Excellent

LIVIER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt like I was transported back in history. I loved everything about it.
Stayed 1 night in Sep 2022

10/10 Excellent

Nadia Stephany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and facilities were amazing
Stayed 1 night in Aug 2022

6/10 Okay

Maria

Stayed 1 night in Aug 2022

4/10 Poor

Marisol, Evanston

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not enough staff, no phones in room to call front desk and toilets clogged and did not have a plunger needed t go to neighboring hotel for one.
Stayed 3 nights in Jun 2022

6/10 Okay

Brent

Travelled with partner
Disliked: Staff & service
Ended up not staying there. Checked with them prior to check in time. Said they had no reservations from Expedia. When we insisted, they eventually found it. However, due to two weddings, the hotel was full. They would have a room for us at a different location. We found another hotel which we were quite happy with.
Stayed 3 nights in Apr 2022

2/10 Terrible

Paul, Palm Desert

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Poor service, toilet didnt flush, hair dryer didnt work, no telephone in the room, tried calling landline for wake up calls and repairs many times and they never answered. Nice looking property, but services were poor.
Stayed 1 night in Feb 2022

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was excellent going above and beyond to assist and communicate as our Spanish was minimal.
Stayed 1 night in Feb 2022

10/10 Excellent

maralyn elizabeth

Liked: Staff & service, property conditions & facilities
This is a thoroughly delightful hotel. Unfortunately their pool is not heated. And when we ran into a problem with a very noisy party in the building next-door to us we had to take extra steps to move. But when we did to yet another lovely room it was all perfect. They went out of their way to help us get a Covid test and to get to the airport the ungodly hour at 4 o’clock in the morning. This is a wonderful hotel in a charming non-touristy location I highly recommend it.
Stayed 4 nights in Jan 2022

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilloso
Muy tranquilo y limpio, se puede caminar a donde quieras el personal atento y amable :)
Stayed 3 nights in Jan 2022

2/10 Terrible

Carlo

Stayed 4 nights in Aug 2021

4/10 Poor

Rodrigo

Travelled with group
Liked: Room comfort
Disliked: Staff & service
Stayed 3 nights in Aug 2021

10/10 Excellent

teresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Guest Service Manager on 27 Jul 2021
Gracias por haberse tomado el tiempo de evaluarnos. Quedamos a sus órdenes!,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación, servicio e instalaciones son excelentes. Vale mucho la pena, en especial para viajes en pareja.
Stayed 2 nights in Jul 2021
Response from Guest Service Manager on 27 Jul 2021
Gracias por haberse tomado el tiempo de evaluarnos. Quedamos a sus órdenes para la siguiente ocasión!,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean friendly
Stayed 2 nights in Jul 2021

10/10 Excellent

David

Stayed 1 night in Jul 2021

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious.
Spacious, well maintained, excellent customer service, very comfortable, in the center of town; close to plazas, churches, restaurants, specialty stores.
Frog fountain courtyard
Plaza entrance
Private patio entrance to the room
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is unique because the rooms are laid out across large courtyards. Every block of rooms seemed to have its own outdoor private space. The locations is also perfect as it's within walking distance of food, shopping, and sight seeing.
Stayed 2 nights in Jun 2021

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel sumamente mal atendido no rcimendado oara nada muy mala estadía en Querétaro
Stayed 2 nights in Jun 2021

4/10 Poor

ma sara

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Couldn’t ask for more! Definitely will come back.
Stayed 3 nights in May 2021
Response from Guest Service Manager on 23 May 2021
Dear Guest, We are pleased to have you here!!! Hope to see you again soon!!!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Hotel is very nice and centrally located.
Stayed 2 nights in May 2021
Response from Gerente de Servicio Huésped on 18 May 2021
Dear Guest, We are glad to have you here. Hope to see you again. Kind regards

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The facilities were good, great location, but the staff took
Stayed 2 nights in May 2021
Response from Guest Service manager on 16 May 2021
Dear Guest, we were glad to have you at Meson de santa Rosa, to improve our service, let us know what issues you had during your stay. Thank you

6/10 Okay

Andrea

Liked: Staff & service
Too much noise
Stayed 1 night in May 2021
Response from Gerente de Servicio Huésped on 11 May 2021
Estimada Andrea, agradecemos mucho sus comentarios, nos permite mejorar en nuestro servicio a nuestros distinguidos huéspedes. tomaremos muy e cuenta este incidente. Esperamos poder servirle pronto.

10/10 Excellent

Elisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!! Love that hotel it’s the second time I stay...
Stayed 1 night in Apr 2021

6/10 Okay

Juan Carlos

Liked: Property conditions & facilities, room comfort
No WiFi during my 4 nights stay. The room upstairs the laundry is loud and wasnt really clean as it should, I ask for another room the next day.
Stayed 4 nights in Apr 2021
Response from Gerente de Servicio a huesped on 26 Apr 2021
Estimado Juan Carlos, agradecemos su preferencia a este su hotel, hemos hecho llegar estos comentarios a la gerencia general para que se tomen las medidas pertinentes para evitar estas incidencias en el futuro. Esperamos poder servirle pronto.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Gerente de Servicio Huésped on 2 May 2021
Estimado Huésped, agradecemos en tomarse un poco de su valioso tiempo para darnos a conocer su puntuaje de su estancia reciente.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Gerente de Servicio Huésped on 4 Jan 2021
Estimado Huésped, agradecemos mucho sus comentarios. Lo esperamos ver pronto.

10/10 Excellent

RAQUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020
Response from Gerente de Servicio Huésped on 1 Jan 2021
Estimada Raquel, agradecemos su preferencia a este su Hotel Mesón de Santa Rosa, la esperamos ver pronto.

4/10 Poor

Bryan, Portland, Oregon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed at Meson Santa Rosa Hotel for three nights in late November. I chose the “Imperial King” room for my stay. On the positive side, the room was quite spacious, the bed was comfortable, and the room was mostly quiet. Unfortunately, there are significant challenges to discuss A bit about the room. The first thing we noticed the art installation that was significantly damaged. There was thick dust throughout the room and a shag rug under the sitting area that was visibly dirty. The bath towels and bathmat were torn and frayed. There were no hand towels. The public spaces were likely the biggest disappointment. The website displays a clean and beautiful pool area, but the actual experience was very different from the pictures. There were no umbrellas, no cushions, no pool towels, no water service (or service of any kind), no music, and the water was dirty. Other public spaces followed suit. Couches were dirty with visible stains. Chairs, tables, and plants were covered in dust. Decorations were haphazard. The entire hotel needs some cleaning and maintenance attention. As a result, we spent as little time in the hotel as possible and even wound up checking out a day early. After at least 5 calls, and 2 contacts by Expedia, the hotel did refund unused day. I would not recommend this hotel to anybody until the hotel leadership decides to spend some time making the space great. There is so much potential, but unfortunately, so much neglect.
Stayed 3 nights in Nov 2020
Response from Guest Service manager on 11 Dec 2020
Dear Guest, thank you for your comments. I am glad you have your refund in your credit card. Regards