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Reviews of Sheraton Qinhuangdao Beidaihe Hotel

4.5 out of 5
Sheraton Qinhuangdao Beidaihe Hotel
No 16 Binhai Road Beidaihe District, Qinhuangdao, Hebei

Reviews

8.2

Very good

Rating 10 - Excellent. 11 out of 26 reviews" "
Rating 8 - Good. 9 out of 26 reviews" "
Rating 6 - Okay. 4 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to most of the site seeing places. Breakfast can be improved , good service happy with the stay
Stayed 2 nights in Jun 2021
Response from sunny on 20 Jul 2021
All things are lovely, the future can be expected, thank you for your support ~

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good location and nice stay
Beautiful hotel and service was average but enjoyed the stay, the location is excellent and we will come back again.
Stayed 1 night in Jun 2021
Response from sunny on 20 Jul 2021
All things are lovely, the future can be expected, thank you for your support ~

6/10 Okay

Thierry

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great service
This hotel is a little tired and in need of a refurbishment, but for the price and the service we were very satisfied. The personal service was above and beyond. Location is OK, but not great. You need a car to anywhere
Stayed 1 night in Jul 2020
Response from yangwu on 27 Aug 2020
Dear guests, Hello!We are pleased to learn that you have enjoyed your stay with us and are satisfied with our service.Sheraton Qinhuangdao Beidaihe Hotel has always been committed to creating a quality service and accommodation experience for our guests. Your recognition and support is the driving force for our continuous progress.Thank you again for coming to Sheraton Beidaihe Qinhuangdao hotel.We look forward to your visit again. Wish you a happy life!

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Betty on 3 Nov 2019
尊敬的客人您好,感谢您入住秦皇岛北戴河华贸喜来登酒店。我们很高兴能够得到您的认可。酒店位于风景旖旎的北戴河,环境优雅,各项配套设施齐全,是您休闲度假的好去处。期待您再次光临!

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great . However , I paid a total of $188 usd for one night The following day, the property price reduced to $74 usd. Felt like I could have had 2 night
Stayed 1 night in Jul 2019
Response from Betty on 31 Jul 2019
Dear gusts, thank you for choosing Sheraton Qinhuangdao Beidaihe Hotel. We will never stop growing. We will continue work hard. We are looking forward to your coming!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For good price for off-season time. Good quality hotel and restaurants.
Stayed 1 night in Apr 2019
Response from Betty on 13 Jun 2019
Dear guest, Thank you for choosing Sheraton Qinhuangdao Beidaihe Hotel.Your satisfaction is our greatest joy. We will never stop growing. We will continue work hard. We are looking forward to your coming!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Qinghuangdao Sheraton
room was very clean. staff friendly. breakfast was excellent.hotel had arranged excellent transportation.
Stayed 1 night in Feb 2019
Response from Betty on 23 Feb 2019
Dear guest, thank you for staying at Sheraton Qinhuangdao Beidaihe Hotel.We are very happy to get your approval.We are looking forward to seeing you again!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff and Stay.
Amazing young ladies helped me with a 3am check in. Very attentive and alert. They also called a cab for me. The cab driver Mr Wang was exceptional. The Sheraton went way above, especially when I needed help during the Chinese Holiday ! Thank you very much !
Stayed 1 night in Feb 2019
Response from Betty on 13 Feb 2019
Dear guests, thank you very much for choosing to stay at our hotel and give us a review. It is the responsibility of all our employees to provide a comfortable environment and attentive service for every guest staying at the hotel. I look forward to your stay again

8/10 Good

Z

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Sasha on 24 Nov 2018
尊敬的客人您好!非常感谢您近日入住北戴河华贸喜来登酒店并给予我们评价。很高兴您对本次入住感到基本满意! 真诚期待您的再次光临!

8/10 Good

Alex, Sydney

Liked: Room comfort
Hotel too far away from Airport and staff didn't know how long it will take by taxi
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The room was clean and confortable. The check in was not good because the lady could not understand that I was a foreigner living in China. The waiting at check out was very long.
Stayed 1 night in Aug 2018

6/10 Okay

AS, california

Western hotel in the region
This was one of the few western hotels I could find in the region. We arrived late in the night and lights in the main lobby were closed. We thought hotel is closed. Rooms were decent and spacious. Towels were of low quality. Could be better. Breakfast was not elaborate considering the Seraton brand. I have stayed at other Sheraton properties in China and this one was just OK.
Stayed 1 night in Oct 2017
Response from Emily on 1 Nov 2017
Dear Guest Thank you for choosing to stay at our hotel and to share remarks based on your experience with us. I would like to take this opportunity to apologize for not being able to provide a wonderful stay. Unfortunately we did not meet your expectations, nor did we live up to the high standards of service for which we are known. Please be assured that we have shared your feedback with appropriate hotel team to ensure that the problems are corrected moving forward. If your future travels bring you back to Beidaihe again, please do consider to stay with us again as we will strive to better your experience.

4/10 Poor

lei

Disliked: Cleanliness, staff & service
2 star hotel
This hotels asset are old. Housekeeping is slow. And towl is not good at all. Not recommend to stay if you love the brand of Sheraton.
Stayed 2 nights in Aug 2017
Dear Guest Thank you for choosing to stay at our hotel and to share remarks based on your experience with us. I would like to take this opportunity to apologize for not being able to provide a wonderful stay. Unfortunately we did not meet your expectations, nor did we live up to the high standards of service for which we are known. Please be assured that we have shared your feedback with appropriate hotel team to ensure that the problems are corrected moving forward. If your future travels bring you back to Beidaihe again, please do consider to stay with us again as we will strive to better your experience.

10/10 Excellent

Andy, Boston, MA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in a convenient location
We stayed at the Sheraton in Beidaihe for two nights. The rooms are quite large and very comfortable. The breakfast was varied and of good quality. The staff was friendly and particularly helpful. One of the managers went out of his way to help us with travel arrangements to our next destination (Chengde). It is however useful to be able to communicate in Chinese.

10/10 Excellent

TIANFU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Betty on 16 Oct 2019
尊敬的客人您好,感谢您入住秦皇岛北戴河华贸喜来登酒店。我们很高兴能够得到您的认可。酒店位于风景旖旎的北戴河,环境优雅,各项配套设施齐全,是您休闲度假的好去处。期待您再次光临!

6/10 Okay

SJ, Beijing

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall a good hotel, it is indeed a Sherathon, but with some important faults. Our room was non-smoking, but through the bathroom air ducts came a strong smell of tobacco from other rooms, and as a consequence there was an unpleasant smell in the room. The management of the restaurant is not at the level of a hotel of this category: very limited selection and they did not have some of the already scarce choices. We asked for a cheese plate (was in the menu) but they did not have cheese...
Stayed 2 nights in Sep 2019
Response from Betty on 10 Oct 2019
Dear guests, thank you for staying at Sheraton Qinhuangdao Beidaihe Hotel. We are very happy to get your approval. Regarding your mention of catering, we have already reflected it to the hotel management and received a high degree of attention, and will take positive improvement measures. We will continue to provide you with quality service, high-quality food and elegant and comfortable environment. The hotel is located in Beidaihe, with its beautiful scenery and complete facilities. It is a good place for your leisure and holiday. We are look forward to seeing you again!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Mooi en goed hotel nabij strand. Wel wat verder weg van de interessante touristische attracties. Zeer vriendelijk en goed personeel, met name bij de receptie en de eetzaal. Deden veel moeite om Engels te spreken. Schoonmaak van kamers niet optimaal. Vonden nog spullen van vorige gasten op de vloer. Faciliteiten zoals zwembad en fitness ruimte prima.
Stayed 2 nights in Feb 2019
Response from Betty on 13 Feb 2019
Dear guests, thank you very much for choosing to stay at our hotel and give us a review. It is the responsibility of all our employees to provide a comfortable environment and attentive service for every guest staying at the hotel. We look forward to your stay again!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I want more explanation
There is no explanation about payment. There was no explanation about deposit payment at check-in. I told that I made an appointment with a local payment, but the front desk was said to debit the card from Hotels.com. I did not understand.
Stayed 1 night in Jan 2019
Response from Betty on 13 Feb 2019
Dear guest,thank you staying at Sheraton Qinhuangdao Beidaihe Hotel. We will take positive improvement measures to prevent things from happening again and cause inconcenience to you. We will continue to provide you with quality service, high quality food and elegant and comfortable environment. We look forward to seeing you again.

2/10 Terrible

XIAOZHOU

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
酒店的服务标准和星级相差还有很大差距的
整体的硬件设施是没有问题的,但是人员服务上面可能和所处的星际相差太多了,晚上点餐到房间,点的三明治,做了将近两个小时才送到房间也就算了,但是居然是冷的,服务员拿走之后用微波炉打了一遍给端回来的。然后我们要求从新做,一直到第二天我们在酒店吃早餐的时候,给我们端上来告诉我们昨天晚上点的三明治按照标准要求做好了。我真的也很无语
Stayed 2 nights in Sep 2018
Response from sasha on 22 Nov 2018
首先请允许我代表北戴河喜来登酒店管理团队对您在酒店所经历的不愉快入住体验表示深深的歉意。您的意见是对我们提高服务质量及员工服务意识的警示和提醒,我们将非常严肃认真的对待您的反馈,并已经与相关部门联系。积极配合客人的需求做相应的调整及改进,目的在达到符合喜来登对客服务标准外,更要超出客人的预计,为宾客带来惊喜入住体验。 您的意见将是我们在以后对客服务中的一面镜子,时刻提醒我们避免再次发生类似经历。 再次感谢您选择入住北戴河喜来登酒店,并希望您已经顺利抵达您的下一个目的地。您的反馈将成为酒店全体员工致力为客人提供优质服务的动力,同时,也希望在今后的日子里,您的每一次入住,我们都会为您带来不同的惊喜体验。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店位置好,设施齐全。
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambres spacieuses.
Stayed 2 nights in May 2018

8/10 Good

yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Ruili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
距离海鲜市场挺近的 就是不靠海

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

JIWON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort