Hotel Don Luis Puerto Montt

Property class: 4.5

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Reviews

8.4 out of 10
Very good
Take advantage of free continental breakfast, dry cleaning/laundry services and a fireplace in reception at Hotel Don Luis Puerto Montt. The on-site local cuisine restaurant, Doña Elena, offers breakfast, lunch, dinner and happy hour. Free in-room WiFi is available to all guests, along with a bar and a gym.

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Executive Double Room, 1 Queen Bed

Room

Executive Double Room, 1 Queen Bed

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, Multiple Beds

Room

Executive Room, Multiple Beds

  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Room

Superior Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Room

Superior Twin Room

  • Sleeps 2
  • 2 Double Beds
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About the area

Located in Puerto Montt, Hotel Don Luis Puerto Montt is in the city centre and on the boardwalk. Antonio Felmer Museum and Juan Pablo II Museum are cultural highlights, and some of the area's activities can be experienced at Puntilla Tenglo Beach and Pelluco Beach. Casa del Arte Diego Rivera and Galería y Centro Cultural Bosque Nativo are also worth visiting. Visit our Puerto Montt travel guide
Map
Quillota 146, Puerto Montt, Los Lagos, 5480000

What's nearby

  • Casa del Arte Diego Rivera
    1 min walk - 0.1 km
  • Puerto Montt Cathedral
    1 min walk - 0.2 km
  • Plaza de Armas
    1 min walk - 0.2 km
  • Mall Paseo Costanera
    2 min walk - 0.2 km
  • Dock
    3 min walk - 0.3 km

Getting around

  • La Paloma Station
    10 min drive
  • Puerto Montt (PMC-Tepual)
    29 min drive

Restaurants

  • Club Alemán de Puerto Montt
    1 min walk
  • Bar 264
    1 min walk
  • Café Sherlock
    3 min walk
  • El Caldero de las Brujas
    3 min walk
  • Green Go!
    3 min walk

About this property

Hotel Don Luis Puerto Montt

  • Luxury hotel by the ocean, remodelled in 2020
  • Consider a stay at Hotel Don Luis Puerto Montt and take advantage of free continental breakfast, dry cleaning/laundry services and a fireplace in reception. The on-site local cuisine restaurant, Doña Elena, offers breakfast, lunch, dinner and happy hour. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a gym.
  • Additional perks include:
    • Free self-parking
    • A round-trip airport shuttle (surcharge), a lift and a porter/bellboy
    • A 24-hour front desk, multilingual staff and luggage storage
  • Room features
  • All 65 rooms have amenities, such as free WiFi, safes and minibars.
  • More amenities include:
    • Bathrooms with shower/bath combinations and hairdryers
    • 32-inch LED TVs with digital channels
    • Daily housekeeping, desks and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 200 metres
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 20 km
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Doña Elena

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On the boardwalk/promenade

Accessibility

  • Lift

More

  • 1 building
  • 8 floors
  • Built in 1990
  • Fireplace in lobby
  • Renovated entire property - July 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 25 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Hotel Don Luis Puerto Montt pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Don Luis Puerto Montt?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Don Luis Puerto Montt?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Hotel Don Luis Puerto Montt?

Checkout is at 11:00 AM.

Does Hotel Don Luis Puerto Montt provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 25 per vehicle applies.

Where is Hotel Don Luis Puerto Montt located?

Located in the heart of Puerto Montt, this luxury hotel is steps away from Casa del Arte Diego Rivera, Colonizacion Alemana Monument and Puerto Montt Cathedral. Plaza de Armas and Iglesia Catedral are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Don Luis Puerto Montt Reviews

8.4

Very good

9.0

Cleanliness

8.6

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 61 out of 162 reviews
Rating 8 - Good. 70 out of 162 reviews
Rating 6 - Okay. 23 out of 162 reviews
Rating 4 - Poor. 4 out of 162 reviews
Rating 2 - Terrible. 4 out of 162 reviews

Reviews

Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
As soon as I arrived was not even greeted as it should be, when I mentioned that I had a booking with Expedia was todl they could mot find it and that they had stopped working with expedia many years ago and that the reservation was invalid.
Stayed 1 night in May 2024
Verified review

4/10 Poor

Disliked: Staff & service

Mala experiencia

Mala experiencia desde el inicio, llegamos de un largo viaje, cansados, supuestamente el check in era las 14:00 hrs, llegamos y nos dicen que a las 15:00, fuimos, volvimos casi a las 4 y nos dicen que aun no esta la habitación, a las 5 y tanto recién entramos porfin a tomar una ducha.. pero no, no habían toallas, estas llegarón a eso de las 7. Para colmo nos exigieron salir al día siguiente a las 11.
Stayed 1 night in Feb 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was closed!!! Expedia book me an hotel that was closed by maintenance
Stayed 3 nights in Sep 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities

Avoid especially on weekend as riots still active

Downtown area where hotel is located not best area. Rooms small. Average hotel breakfast. Booked non refundable 10 months early and called 1 month ahead to request the 2 rooms booked be next to one another and was denied. Contact them for same 1 week prior and they agreed...gave us 2 of their worst street side rooms. We arrived 1 hour early and were denied early check in despite them having use of our funds for 10 months. Riots still active there in Puerto Montt during our stay Feb. 20-22, right in the street in front of thr hotel....50 plus hooded antifa types beating cars and causing mayhem, until police arrived with tear gas and water cannon tank and drove them away from our area. We could hesr them throughout the night. We watched all this go down from our windows looking down until the tear gas started entering our rooms and effects thereof. Scared the hell out of our children. This hotel is worth about half of what charged, that if no violence present. Best to avoid while unrest is still active and go to Puerto Varas 20k away....a much nicer upscale place.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un bel hotel mais un environnement bruyant. Si la fenestrstion etait plus etanche, le bruit serait sans doute attenue.
Stayed 8 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Me gustó la limpieza No me gustó los precios excesivos del casino
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great as a stopover from Patagonia to Lake region

Great as a stopover from southern Patagonia to the Chilean Lake Region. 2 blocks from the shore and beautiful boardwalk, major shopping mall 1 block away, close to good restaurants, 10 minute walk to bus terminal. Hotel halls are beautifully decorated. Full breakfast with eggs, fruit, breads, pastries. Exercise room and sauna. Friendly staff.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo falta agregar planchas a los dormitorios o a solicitud del pasajero, ya que queria planchar una polera y no habia plancha y sobre eso cobraban di uno pedía el servicio.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellissimo soggiorno presso il Don Luis, qualitativo sotto ogni profilo.
Stayed 3 nights in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
No physical wine list, staff had to keep referring to the till to find out the cost
Stayed 3 nights in Dec 2019
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Cama muy mala

La cama muy mala se hundía completamente...parecía de espuma...la información entregada por hoteles.com no correspondía a la descripción de la habitación
Stayed 2 nights in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Hôtel bien situé mais vétuste

Plein centre ville , proche de toutes les commodites mais bruyant. La literie est également à revoir.
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente.
Stayed 3 nights in Aug 2019
Verified review

6/10 Okay

Liked: Property conditions & facilities, room comfort

Un tanto decepcionante para 4 estrellas

En general bien. Habitación justa, pero baño con mal olor, pie de ducha suelto y estanque sin capacidad para descarga
Stayed 2 nights in Mar 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De staf is erg attent, vriendelijk en behulpzaam. De ligging van het hotel is zeer centraal.
Stayed 1 night in Feb 2019
Verified review

10/10 Excellent

Nice Hotel in the Center of Puerto Montt

Great front desk staff. Very willing to help in any way possible. Great complimentary breakfast. Very clean rooms.
Stayed 2 nights in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Una buena y central eleccion

Una excelente atención y un ambiente acogedor
Stayed 2 nights in Dec 2018
Verified review

6/10 Okay

Liked: Cleanliness

Bueno pero ruidoso

Las ventanas no aíslan el ruido de la calle, a media noche se podía escuchar la bulla / gritos en la calle
Stayed 1 night in Dec 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Nice hotel, fine location. Elevator could be a little more efficient.
Stayed 1 night in Nov 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicacion, restaurantes, centro comercial, servicio de transporte cerca, desayuno agradable, cuenta con todo y sobre todo Luis en recepcion es excepcional
Stayed 4 nights in Oct 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

A bit worn but very welcoming

Hotel Don Luis Puerto Montt might be a little old and kitschy but the staff are friendly and welcoming and the rooms were warm and comfortable. What it lacked in 'newness' and 'adequate lighting in the bathroom' it more than made up for with hospitable touches, like a complimentary drink on arrival and a tasty continental breakfast. All in all a nice, no-frills stay that was value for money.
Stayed 2 nights in Sep 2018
Verified review

8/10 Good

Estadia en hotel Don Luis

Buen Hotel, todo funciona, excelente desayuno, habitación y baño pequeños considerando el precio.
Stayed 2 nights in Sep 2018
Verified review

6/10 Okay

Mala habitación por ruidos

La habitación que nos tocó, no contaba con aislacion acústica y se escuchaban gritos y gente borracha de la calle, no fue grato nuestro descanso.
Stayed 1 night in Aug 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel aconchegante

Hotel muito agradável, ótima calefação no período de inverno, água quente bem agradável ,ótimo cafe da manhã,bem localizado e um staff pronto a tirar todas as duvidas!
Stayed 3 nights in Aug 2018
Verified review

8/10 Good

Super práctico

Muy cómodo y muy amables todo el personal.
Stayed 1 night in Aug 2018