Indoor pool, 3 outdoor pools, pool umbrellas, pool loungers

Reviews of Iguazu Grand Resort Spa & Casino

5 out of 5
Iguazu Grand Resort Spa & Casino
Route 12 Km 1640, Puerto IguazĂș, Misiones

Reviews

9.0

Wonderful

Rating 10 - Excellent. 316 out of 492 reviews" "
Rating 8 - Good. 130 out of 492 reviews" "
Rating 6 - Okay. 29 out of 492 reviews" "
Rating 4 - Poor. 5 out of 492 reviews" "
Rating 2 - Terrible. 12 out of 492 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Executive room was large. Grounds were beautiful. I had one of the best 50 min deep tissue massages for $30. Liquor prices were reasonable and chips at the casino were only 50 per cent. They had fixed prices for taxis-which were beautiful new cars with professional drivers. $14 to the Argentina falls-$32 to Brazil.
Stayed 2 nights in Apr 2024

10/10 Excellent

Fabian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly, room was big and clean. Overall experience was great. Definitely would visit back!
Stayed 2 nights in Apr 2024
Response from Ivanna Valdora on 8 Apr 2024
Thank you for your feedback dear Mr. Fabian. We are glad to hear that you enjoyed your stay at IguazĂș Grand. It's great to know that you found the staff friendly and the room spacious and clean. We look forward to welcoming you back on your next visit!

6/10 Okay

Andrew

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 2 nights in Mar 2024
Response from Ivanna Valdora on 3 Apr 2024
Thank you for your review dear Mrs. Martha. We are glad to hear that you found the staff at IguazĂș Grand very friendly. We strive to provide exceptional service to all our guests. We hope you had a wonderful stay and look forward to welcoming you back in the future.Best Regards

6/10 Okay

JAGADEESH

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very helpful in setting up the taxi as needed. There was no coffee maker in the room. In the morning we did not get hot water for shower.. Both my wife and me had to get cold shower since we had a flight to catch early. The power went out few times and took few minutes to come back once. Very very disappointed and would like to get a partial refund

Stayed 1 night in Mar 2024
Response from Ivanna Valdora on 11 Mar 2024
Thank you for sharing your experience at IguazĂș Grand dear Mr. Jagadeesh.It makes us feel happy that the staff was very helpfull!We apologize for the issues you encountered regarding the lack of coffee maker, we do not offer it because we have a coffee service at breakfast time. We understand your disappointment with the power outages, unfortunatly, this is a very frequent problem in our city and affects all the hotels and houses. To deal with these cases we have a power generator that starts working a few seconds after the main power goes out.We hope to improve your experience on a future visit.Best Regards.

8/10 Good

Mohammed, Lakewood Ranch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a 5 star hotel the food was mediocre and the breakfast was below average
Stayed 2 nights in Mar 2024
Response from Ivanna Valdora on 11 Mar 2024
Thank you for sharing your feedback on IguazĂș Grand dear Mr. Mohammed. We value your opinion and will work on improving our food and breakfast offerings. We hope to better meet your expectations in the future. Best Regards.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Antonio, vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 3 nights in Feb 2024
Response from Ivanna Valdora on 15 Feb 2024
Thank you for your review dear Mr. Antonio! We're glad to hear that the staff at IguazĂș Grand was friendly and accommodating. We strive to provide excellent customer service to all our guests. We appreciate your feedback and hope to welcome you back soon!Best Regards

10/10 Excellent

Theodore

Stayed 2 nights in Jan 2024

10/10 Excellent

Dwarka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Attentive staff. Good spa.

10/10 Excellent

Anil

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and natural surroundings. Quiet. Very helpful staff. Although there is one main area, the choices and the staff are superb. There is another restaurant on the property, but we did not go there. Instead decided to go a restaurant in town called De La Punta (Or something like that), Which had the best food. Casino is very good as well. Not too small!
Stayed 2 nights in Jan 2024
Response from Ivanna Valdora on 15 Jan 2024
Thank you for your review dear Mrs. Anil! We are glad to hear that you enjoyed the beautiful property and natural surroundings of IguazĂș Grand. We appreciate your feedback on the helpful staff and superb choices. It's great that you also found a fantastic restaurant in town. We hope you had a great time at the casino as well. Your input is valuable to us and we look forward to welcoming you back in the future!

10/10 Excellent

Ajaykumar Amritlal, Wappingers FLS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and friendly staff. Breakfast has plenty of choices- Only few miles from Igauzu fall on Argentina. Car service pick up from airport and drive to Brazil fall entrance was very low cost and very professional. Casino on location was surprisingly big and with full of people. Good table game options. Definitely a good choice to stay again!!! Checkout process is not as fast as one would like. Must check bill for errors

Stayed 2 nights in Jan 2024
Response from Ivanna Valdora on 15 Jan 2024
Thank you Ajaykumar Amritlal, for your review of IguazĂș Grand hotel. We are glad to hear that you had a great experience. The friendly staff and a wide variety of breakfast choices made your stay enjoyable. The convenient car service to the Iguazu Falls and the presence of a large casino were added bonuses. We appreciate your feedback about the checkout process and will work towards improving it. We hope to welcome you back for another pleasant stay at IguazĂș Grand!Best Regards

10/10 Excellent

Samuel

Stayed 3 nights in Jan 2024

6/10 Okay

Samara

Property is unfortunately quite dated and in need of a facelift. The floor in my room had a huge unidentified stain on it and the carpet is past the point of replacement both in the room and hallways. They charge extra for services that are typically included for a resort hotel. They even tried to charge me for a lost plastic key, which seems completely over the top. The food was pretty terrible all around and due to the location, it is hard to go somewhere else. The spa was the best part about the place but I would not come back.
Stayed 3 nights in Dec 2023
Response from Ivanna Valdora on 15 Jan 2024
Dear Samara, thank you for your feedback on your stay at IguazĂș Grand. We apologize for any inconveniences you experienced during your visit. We understand your concerns regarding the dated condition of the property and the additional charges for services. We will take your comments into consideration and work towards improvements. It's great to hear that you enjoyed the spa facilities. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Thank you for choosing IguazĂș Grand.Best Regards

10/10 Excellent

Adam

Stayed 2 nights in Dec 2023

10/10 Excellent

Maylin

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

HANSEUNG

Stayed 1 night in Jan 2024

10/10 Excellent

Adnelly

Travelled with family
Excellent staff . The facilities are very well kept.
Stayed 2 nights in Jan 2024
Response from Ivanna Valdora on 15 Jan 2024
Thank you for your review, Adnelly! We are glad to hear that you had an excellent experience at IguazĂș Grand. Our staff takes pride in providing friendly and attentive service. We also ensure that our facilities are well-maintained for our guests' comfort. We appreciate your feedback and look forward to welcoming you back in the future.Best Regards

10/10 Excellent

Cecilia

Stayed 3 nights in Dec 2023

6/10 Okay

Masakazu

Liked: Cleanliness, staff & service
Great staff, rooms a little dated, poor AC
Local is a little outside the town and it’s not safe to walk after dark but taxis are cheap. There is no Uber. We had to change rooms as AC noise is deafening in some rooms in ground floor and we ended with a smaller room but without the terrace. AC works intermittently Staff are very nice, helpful and professional. Breakfast buffet is very extensive and the the food at Le Jardín restaurant is very good. Nice wine menu and very reasonably priced. No currency exchange on site but you can charge everything so not too inconvenient. You can charge taxis to your room and town taxis take credit card to return. Gardens and pool top notch.
Stayed 3 nights in Dec 2023
Response from Ivanna Valdora on 3 Jan 2024
Thank you for your review dear Mr. Masakazu. We appreciate your feedback about our staff being very nice and professional. We apologize for any inconvenience caused by the AC noise and intermittent AC in some rooms. However, we are pleased to hear that you enjoyed the extensive breakfast buffet, the food at El JardĂ­n restaurant, the wine menu, and the gardens and pool. We hope you had a pleasant stay overall at the IguazĂș Grand.Best Regards

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Decent hotel, very comfortable, got a room upgrade upon check in. Superb pool and gardens, would stay again
Stayed 6 nights in Dec 2023
Response from Ivanna Valdora on 3 Jan 2024
Thank you for your review dear Mr. David! We're glad to hear that you had a great stay at IguazĂș Grand. It's wonderful that the hotel was comfortable and that you received a room upgrade. The superb pool and gardens must have been a great addition to your experience. We hope to welcome you back again in the future.Best Regards

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Vanesa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely incredible! The spa is simply wonderful, and I highly recommend Paola for a massage. The food is great, and the tango show is truly outstanding. The pool is warm and inviting, and the hotel itself is just so beautiful. The atmosphere is fantastic, and it's perfect for families with kids. The service is top-notch too!
Stayed 4 nights in Dec 2023
Response from Ivanna Valdora on 21 Dec 2023
Thank you for your kind review dear Mrs.Vanesa! We are delighted to hear that you had an incredible experience at IguazĂș Grand. Our spa, with its wonderful treatments and services, aims to provide the ultimate relaxation for our guests. We appreciate your recommendation for Paola's massage. It's great to know that you enjoyed the food and the tango show too. We take pride in our warm and inviting pool and beautiful hotel atmosphere. We are also happy to provide excellent service for families with kids. We hope to welcome you back soon.Best Regards,

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the Igazu Falls
Excellent hotel with Casino and Tango show, gym, indoor and outdoor pool, it really was a very nice place to stay. But its most relevant feature is its proximity to the National Park containing Igazu Falls.
Stayed 1 night in Nov 2023
Response from Ivanna Valdora on 21 Dec 2023
Thank you for your review dear Mr. Simon! We appreciate your feedback on the IguazĂș Grand hotel. It's great to hear that you enjoyed the casino, tango show, gym, and pools at the hotel. We're glad that its proximity to the National Park with Igazu Falls was a standout feature for you. We hope to welcome you back in the future.Best Regards

10/10 Excellent

Eduardo

Stayed 2 nights in Dec 2023
Response from Ivanna Valdora on 21 Dec 2023
Estimado Sr. Eduardo!Muchas gracias por tomarse un tiempo y dejarnos la mejor puntuaciĂłn de Hoteles.comNos alegra mucho que hayan disfrutado su estadĂ­a en nuestro hotel, y los esperamos nuevamente en su prĂłxima visita a IguazĂș.Atentamente

10/10 Excellent

hee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ivanna Valdora on 21 Dec 2023
Dear Guest!Thank you very much for giving us the best score on Expedia.comWe are very happy that you enjoyed your stay with us, and hope to see you again in our hotel.Best Regards

10/10 Excellent

India Estrella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Da natureza, dos funcionårios, do cassino, muito agradåvel , o meu quarto apesar do upgrade necessita de renovação
Stayed 3 nights in Nov 2023
Response from Ivanna Valdora on 21 Dec 2023
Prezada Sra. India: Obrigado pela sua avaliação do hotel IguazĂș Grand. Ficamos felizes em saber que vocĂȘ gostou da natureza ao redor do hotel, dos funcionĂĄrios amigĂĄveis e do cassino. Estamos trabalhando constantemente na renovacao dos nossos quartos. Agradecemos seus comentĂĄrios e faremos o possĂ­vel para melhorar a experiĂȘncia de nossos hĂłspedes. Esperamos recebĂȘ-la novamente em breve.Atencisamente

10/10 Excellent

Torbjörn

Stayed 3 nights in Nov 2023

10/10 Excellent

German

Stayed 7 nights in Sep 2023

8/10 Good

Celina Harumi

Stayed 4 nights in Jul 2023

8/10 Good

Andrea

Stayed 1 night in Jul 2023

10/10 Excellent

maroua

Stayed 1 night in Feb 2023

6/10 Okay

Mehrdad

Liked: Staff & service
Disliked: Property conditions & facilities
3.5 Star Hotel NOT 5 Star
It was an old hotel with not being maintained properly. This is the best a 3.5 star hotel. The carpets in the hallway and rooms were very dirty.
Stayed 1 night in Dec 2022
Response from Ivanna Valdora on 28 Dec 2022
Dear Mehrdad, Thank you for taking the time to share your review. Your opinion is very important to us and helps us improve the quality of our service. We look forward to welcoming you back on your next visit to Puerto Iguazu.Best regards,

10/10 Excellent

neuza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful. The externa area is wonderful. The nature is stunning. The rooms are cleans and larges . The swimming pool are splendid. The breakfast is no so good . Many variety and poor quality.
Response from Ivanna Valdora on 26 Dec 2022
Dear Neuza,Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our breakfast did not meet your expectations. This critical feedback will used in improving it .We thank you again and look forward to seeing you soon.Best regards,

10/10 Excellent

Nichole, atlanta

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and amenities.
Stayed 4 nights in Jun 2022
Response from Marcela Morawicki on 29 Jun 2022
Good Morning Nichole: The Resort Iguazu Grand is pleased to recieve your comments. We hope to have your visit again shortly. Best Regards, Marcela

2/10 Terrible

Yoel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean beautiful rooms , very close to Brazilian border .
Stayed 4 nights in Mar 2020
Response from Ariana on 19 Mar 2020
Thanks for sharing your experience with us! Look forward to seeing you again in a near future! Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Ariana on 9 Mar 2020
Many thanks for taking the time to leave us some feedback in regards to your most recent stay with us at Iguazu Grand Hotel! Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Ariana on 2 Mar 2020
Thank you very much for rating us! Hope you come back in a near future. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is in an beautiful surround with gardens, tress, flowers and layered outdoor pools. Restaurants are nice with good service. Staff are friendly and helpful
Stayed 2 nights in Feb 2020
Response from Ariana on 2 Mar 2020
Thanks for your feedback!! Warm regards,

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was a bit dated
Stayed 2 nights in Jan 2020
Response from Ariana on 17 Feb 2020
Good afternoon! Thanks for sharing your opinion with us! Our hotel has a classic and luxury style and our rooms are constantly renovated to keep our resort unique style. We are sorry to hear you found it a bit dated. Hope you can visit us in a near future to see the renewals we are constantly making. Kind Regards,

10/10 Excellent

CoolinCuba, East Mersea UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So pleased I chose this hotel. Very high standards and not crowded. In fact on the Monday we had the whole place to ourselves fantastic. This is a club/hotel. It's an hour away from the falls where there are dozens of hotels in the rain forests however they are chain hotels near the falls but miles from anywhere so your effective locked in to eating the usual predictable homogenised hotel food. I much prefer to get out and get involved with what's local and to put my money into the local community rather than the big chains. We found three excellent restaurants within 500 meters Vernancio Parilla, El Quincho del Tio Querido and EMPORIO GOURMET. The bus station is only 20 minutes walk so get a bus to the falls and the Brazilian side dont wast your money on a guided tour its quicker easier and faster a lot cheaper to do it yourself.
Stayed 4 nights in Jan 2020
Response from Ariana on 28 Jan 2020
Good afternoon Coolin. Thanks for sharing your experience in our hotel! Look forward to seeing you again in a near future :) Kind Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff fails to tell us that we have 20% off on meals. No "independent" taxis, you have to ask staff to call their "arranged" taxis or your own taxis
Stayed 3 nights in Jan 2020
Response from Ariana.- on 17 Feb 2020
Good afternoon! Our sincere apologizes for the inconveniences you had at our Hotel. We are aware of the lack of information at Check In. We Concerning taxis, we do have our own fleet of cars, thatÂŽs the reason we offer transportation for all our guests. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized property with a great restaurant on site. Within walking distance of the Puerto Iguazu. Pools were never crowded. Jetted tub. It was great!
Stayed 3 nights in Jan 2020
Response from Ariana.- on 14 Feb 2020
Thanks for sharing your experience with us! Look forward to seeing you in a near future!

10/10 Excellent

Rayzor64, Taylor, MI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden & pool setting, hotel complex very safe to walk around.
Stayed 2 nights in Jan 2020
Response from Ariana on 14 Feb 2020
Thanks for sharing your experience in our Hotel! :)

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay here. Some excellent staff and service and some less so. Tango night quite expensive, but highly recommended.
Stayed 3 nights in Jan 2020
Response from Ariana on 14 Feb 2020
Thanks Tony for sharing your experience in our Hotel :)

10/10 Excellent

Krishnan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Iguazu
Nice hotel/resort, very near to Brazilian border. Friendly staff and great food. Has indoor and outdoor pool. Big Hot tub. My wife enjoyed her Spa experience. Has a big and well equipped gym.
Stayed 1 night in Dec 2019
Response from Ariana on 14 Feb 2020
Thanks for your feedback!! :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and appointed very nicely. Staff are very helpful and friendly.
Stayed 3 nights in Dec 2019
Response from Ariana on 14 Feb 2020
Thanks for sharing!

10/10 Excellent

ProfessorRealto, Southern Cali

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property loves the resort and all the amenities
Stayed 2 nights in Dec 2019
Response from Ariana on 14 Feb 2020
Thanks for sharing your experience with us! :)