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Caracol Plaza

3.5 star property
Travelers sip cocktails poolside or stroll to Marinero Beach, finding delicious meals and helpful staff who transform an ordinary vacation into a memorable one

Choose dates to view prices

Just steps from Principal Beach, Caracol Plaza welcomes visitors with its LA CAVA restaurant serving international cuisine for all daily meals. Guests relax by the outdoor pool or at the swim-up bar, with free WiFi available throughout public areas.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room Standard with Sea View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard with Sea View

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

View all photos for Double Room Standard with Street View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard with Street View

  • Sleeps 4

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds

7.2 out of 10
Good
(40 reviews)

Highlights

Balcony
Air conditioning
Hypo-allergenic bedding
Hairdryer
Private bathroom
Free bottled water
Desk
In-room safe
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds, Ocean View

7.8 out of 10
Good
(9 reviews)

Highlights

Balcony
Air conditioning
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Private bathroom
Free bottled water
Desk
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
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About the area

Located near the beach, Caracol Plaza is in Reforma, a neighbourhood in Puerto Escondido. Shoppers can visit Commercial Walkway, while everyone can enjoy the natural beauty of Principal Beach and Zicatela Beach. Marinero Beach and Puerto Angelito Beach are two other places to visit that come recommended. Visit our Puerto Escondido travel guide
Map
Calle Septima Oriente, esq. 1a Sur, Sector Reforma, Puerto Escondido, OAX, 71980

What's nearby

  • Beautiful and amazing place .
    Commercial Walkway
    2 min walk - 0.2 km
  • Zicatela Beach which includes a sunset, waves and surfing
    Zicatela Beach
    3 min walk - 0.3 km
  • Puerto Angelito Beach which includes rocky coastline and a bay or harbour
    Puerto Angelito Beach
    18 min walk - 1.4 km
  • Principal Beach
    3 min walk - 0.3 km
  • Marinero Beach
    10 min walk - 0.9 km

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.)
    10 min drive

Restaurants

  • Benditos Da Michele
    6 min walk
  • Comedor Rey Del Mar
    4 min walk
  • La Galeria
    8 min walk
  • la chorcha
    8 min walk
  • Restaurante Estrella del Mar
    6 min walk

About this property

Caracol Plaza

Hotel near Commercial Walkway
Located close to Principal Beach and Marinero Beach, Caracol Plaza provides a swim-up bar, a poolside bar and a terrace. The on-site international cuisine restaurant, LA CAVA, offers breakfast, lunch and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a garden and a bar.
Other perks include:
  • An outdoor pool and a children's pool, along with sunloungers and a swim-up bar
  • Free self-parking
  • Continental breakfast (surcharge), 2 meeting rooms and a banquet hall
  • A front desk safe, tour/ticket information and a lift
  • Guest reviews say great things about the helpful staff
Room features
All 192 rooms boast comforts such as air conditioning, as well as perks such as safes and free bottled water.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Balconies, daily housekeeping and desks

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to noon for a fee: MXN 150 to 250 for adults and MXN 150 to 250 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • LA CAVA

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Conference centre (3,767 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 150 to 250.00 for adults and MXN 150.00 to 250.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 8 AM to 9 PM
No pets and no service animals are allowed at this property

Property is also known as

Caracol Plaza
Caracol Plaza Hotel & Resort
Caracol Plaza Hotel & Resort Puerto Escondido
Caracol Plaza Puerto Escondido
Hotel Caracol Plaza Resort Puerto Escondido
Hotel Caracol Plaza Resort
Caracol Plaza Hotel Puerto Escondido
Caracol Plaza Hotel
Caracol Plaza Hotel Resort
Caracol Plaza Hotel
Caracol Plaza Puerto Escondido
Caracol Plaza Hotel Puerto Escondido

Frequently asked questions

Does Caracol Plaza have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8 AM to 9 PM.

Is Caracol Plaza pet-friendly?

No, pets are not allowed at this property.

How much is parking at Caracol Plaza?

Self-parking is free at this property.

What time is check-in at Caracol Plaza?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Caracol Plaza?

Checkout is at noon.

Where is Caracol Plaza located?

Located in Reforma, this beach hotel is within a 10-minute walk of Commercial Walkway, Zicatela Beach and Principal Beach. Marinero Beach and Puerto Angelito Beach are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Caracol Plaza Reviews

7.6

Good

7.6

Cleanliness

7.6

Location

7.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 191 out of 563 reviews
Rating 8 - Good. 169 out of 563 reviews
Rating 6 - Okay. 115 out of 563 reviews
Rating 4 - Poor. 46 out of 563 reviews
Rating 2 - Terrible. 42 out of 563 reviews

Reviews

6/10 Okay

Jeffrey

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was clean, just needed repainting. Water took forever to get warm. Staff were courteous. Parking was extremely limited. In room coffee maker would have been nice.
Stayed 2 nights in Jan 2026

8/10 Good

Fabiola

Liked: Cleanliness, amenities
Service was good. Rooms were decent. Really nice place to stay at close to the beach.
Stayed 2 nights in May 2025

10/10 Excellent

Maria A.

Liked: Amenities, property conditions & facilities
Good and nice
Stayed 1 night in Apr 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful. The rooms are very spacious. AC blows nice and cold. Wonderful pool with a bar.
Stayed 2 nights in Aug 2024

4/10 Poor

Jon

Liked: Cleanliness
Disliked: Amenities
If you dont mind to use the toilet with your partner able to see you pick room #7. The door doesnt close due to the bed being too close to the door. The bed cannot be moved. The air conditioning was leaking water. Only tiny drops. Im not the type to complaint so i didnt bother, slept to opposite side. Even though all rooms were occupied in 3 days the pool wasnt maintained, the waterfiltering was off so i didnt use it. I Never use a pool if water filtering system is not working. For the price you can stay, its walking distance to Oregano restaurant (breakfast & early dinning). 5 minutes to closing continental breakfast, my pregnant wife and i wouldve appreciated at least coffee. Not a simple sorry we're closed for breakfast! Curtesy is always appreciated. It doenst matter if you stay in Zoa (Michellin star winner) or here....what really matter is how you are treated were you stay. Casa kalmar offers coffee all day, heated pool until 11pm, soft music morning hours. Best stay overall.
Beautiful pool, but still water no filtering system on. So i didnt go in on 85 F.🔥
Stayed 1 night in Jan 2026

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

The hotel was handy to the adoquin and close to a place where I had a meeting scheduled. The pool water was clean (not cloudy) but there was a lot of debris floating in it, ie, palapa grass pieces and a cigarette butt. The tv only had 3 Sky TV channels.
Stayed 1 night in Mar 2025

10/10 Excellent

GICELA

Liked: Cleanliness, amenities, property conditions & facilities
The room and view was amazing. The A/C worked awesome and the staff was very welcoming. Would stay there again, breakfast was 5 star quality. The restaurant staff was also 5 star.
Stayed 2 nights in Jan 2026

8/10 Good

Yesenia

Liked: Cleanliness, amenities
Not enough towels in the two rooms, nor toilet paper. (Which was not new rolls) Drunk people around the pool with loud music. Beautiful hotel, but the staff unhelpful and the environment not the best.
Stayed 1 night in Jan 2026

10/10 Excellent

Oti

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and in the middle of town
Stayed 3 nights in Mar 2025

10/10 Excellent

Francisco Jesús Gordo

I love this place
Stayed 2 nights in Jan 2025

6/10 Okay

Juan

Liked: Staff & service
Had a nice pool , rooms are old , no phone on the rooms for customer service front desk, overall for a quick stay is ok.
Stayed 1 night in Jun 2025

8/10 Good

juan pablo

Liked: Cleanliness, amenities
V
Stayed 1 night in May 2025

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2024

6/10 Okay

Victoria

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Super basic. Expensive. Need updating. Nickel and dimed for everything. Def won’t ever return.
Stayed 7 nights in Aug 2025

6/10 Okay

Eduardo

Disliked: Property conditions & facilities
I really was disappointed with this property. Pictures looks great on the expedia website but it's something way different when you there. Pool looks unkept and dirty, same as all the tables and chairs, seems that they have a lot deffer maintenance. Not recommend to anyone at all.
Stayed 2 nights in Aug 2025

8/10 Good

Carlos

Liked: Cleanliness
This property was in rebulding process
Stayed 3 nights in Oct 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jul 2024

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, amenities
neeeds more improve at the restaurant more recently menu the rooms needs a softly matrres was very hard notice don't used a box spring mattress had a big piece concrete at the bottom them the mattress.
Stayed 10 nights in May 2024

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Nov 2024

4/10 Poor

Ruth

Disliked: Staff & service, amenities, property conditions & facilities
The property has poor customer service. Hot water was intermittent. Shower drain was clogged. Issues reported were not resolved.
Stayed 2 nights in Mar 2025

6/10 Okay

Wenceslao

Disliked: Staff & service
the second elevator was not working. Staff, not friendly.
Stayed 2 nights in Feb 2025

2/10 Terrible

Lizeth

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Worse hotel I’ve stayed in. Terrible customer service. Only got two towels, for three of us. We needed more toilet paper on our third day, I asked the receptionist if they could give us more, he was very rude and said we could only get one in a day. Which they didn’t refill. Terrible place.
Stayed 1 night in Feb 2025

6/10 Okay

adalberto

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk service is very bad
Stayed 4 nights in Jul 2024

6/10 Okay

William Edward

Liked: Staff & service
I didn’t like that the food service would take a long time and sometimes they would forget. Also, the internet was really slow. But other than that, everything was good!
Stayed 5 nights in Jul 2024