"The hotel itself is a very nice property, lobby and rooms are quite attractive, spacious and well-equipped. Amenities and service, not so much -- couldn't get a room assigned at 2:30, sent to a room that had not been cleaned, no coffee in the lobby before 6:00, none of which were extreme but cumulatively giving a sense that this hotel is not as nice as it could be and should be. It started as a high-end downtown option and has slowly but surely become a good but by no means exceptional hotel.
Location is very nice, downtown Providence and within a few blocks of many restaurants and other amenities."