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Reviews of Hotel Krystal

3 out of 5
Hotel Krystal
José Martího 2/407, Prague

Reviews

7.6

Good

Rating 10 - Excellent. 71 out of 227 reviews" "
Rating 8 - Good. 72 out of 227 reviews" "
Rating 6 - Okay. 52 out of 227 reviews" "
Rating 4 - Poor. 21 out of 227 reviews" "
Rating 2 - Terrible. 11 out of 227 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lubomir, HOUSTON

Liked: Staff & service, amenities, property conditions & facilities
Old fashioned lovely hotel upgraded to all modern standards. My choice when staying short term in Prague and need to be close to the airport.
Stayed 1 night in May 2024

10/10 Excellent

Gino Della

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breap
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
OK, you get what you pay for
The hotel was OK, basic but clean and had a “no frills” feel to it. The room was quite comfy and the shower was good. The hotel is a few minutes walk from where the bus from the airport ends and where you can catch the A metro into town. Reception staff really did not go out of their way with anything… shame as a smile and a warm welcome would make it all much better.
Stayed 2 nights in Jan 2024

10/10 Excellent

NIANGANE

Stayed 1 night in Oct 2023

10/10 Excellent

Vladimír

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dobrý hotel poblíž letiště
Vše bylo jako vždy výborné.
Stayed 1 night in Sep 2023

8/10 Good

Purvi

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Jiri

Stayed 1 night in Apr 2023

4/10 Poor

Zbynek

Business traveller
Liked: Cleanliness
wifi v 15. patře byla velmi slabá, několikrát během pobytu úplně spadla
Stayed 2 nights in Dec 2022

10/10 Excellent

Vladimir

Stayed 1 night in Dec 2022

10/10 Excellent

Vladimír

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dobré zkušenosti
Už poněkolikáté dobrá zkušenost. Jen máme pocit, že na snídani je čím dál více Ukrajinců.
Stayed 1 night in Nov 2022
Response from Helena Pazourková on 16 Jan 2023
Dobrý den,Moc děkujeme za vysoké hodnocení, ale hlavně za to, že se k nám vracíte.Bohužel, ovlivnit složení národností našich hostů není v našich silách.Budeme se těšit na Vaši příští návštěvu!S pozdravem,Hotel Krystal

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport shuttle is not free. It was not mentioned in the advertisement
Stayed 1 night in Aug 2022

10/10 Excellent

Robin, Cleveland Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay if you need to catch an early morning flight to the airport. An Uber only costs about 250 Kc (10 US dollar) and takes 15 minutes. The bedding is all cotton. We have never had breakfast here because of flight times. But they will pack you a breakfast in a bag to take with you. It has a sandwich, fruit, a wafer cookie, and water. We always book through Orbitz and we always get a nice room. At least on the 10th floor or higher and with a balcony and a city view.
Stayed 1 night in Aug 2022
Response from Helena on 29 Aug 2022
Dear guest,We are very happy that you enjoyed your stay at us. Will be looking forward to your next visit!Best regards,Hotel Krystal

10/10 Excellent

VIOLETTA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location near the subway and public transport near the centre of Prague .The hotel has parking
Stayed 2 nights in Jul 2022
Response from Helena on 29 Aug 2022
Dear Violetta,Thank you for your feedback, we appreciate it a lot!Best regards,Hotel Krystal

8/10 Good

Aline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very professional.
Stayed 1 night in Jun 2022

8/10 Good

Dominick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Free Parking. Close and convenient to airport.
Stayed 1 night in Jun 2022

6/10 Okay

Kamal

Liked: Cleanliness
Disliked: Staff & service, room comfort
Clean room, comfortable bed but was very hot and so much noise from the road which made it very hard to have a good night sleep. The check-in was not very welcoming but the check out lady was really helpful. The breakfast was good enough
Stayed 1 night in Jun 2022

10/10 Excellent

therese

Liked: Cleanliness, staff & service, room comfort
Perfect, except for the phonecharging situation😀
The hotel is very decent. They are obviously renovating room by room. Because we have both been in "old rooms" and "new rooms:.It is our 4th stay here. Nice location. Proffesional staff. Very clean rooms. The only complaint is that some the "old rooms" doesn't have electrical wiring fit for our modern needs, only electrical outlet for charging our phone is in one corner of the room and very far from the bed. Our advice; is that we love the renovated rooms, but even the "old rooms" would be perfect if I could charge my phone while resting in the bed. So main priority should upgrading the electrical. And the best for last: the small hotel restaurant is 10 of 10. Lovely food, nice prices and excellent staff. We never thought we would choose to dine at the hotel so often :-)
Stayed 1 night in May 2022

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to airport
Stayed 1 night in May 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no air-conditioning, but the breakfasts were excellent.
Stayed 6 nights in May 2022

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and value for money. Great service. Clean.
Stayed 1 night in Apr 2022
Response from Helena on 19 Apr 2022
Thank you so much, we appreciate it a lot! Best regards, Hotel Krystal

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Amro

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not so recommended
Very very basic hotel, dont except any service No tea coffe or even water at room , no even somone to carry your luggage .. just nothing only bed And you can take shower as well .. nothing else
Stayed 1 night in Jan 2022
Response from Helena on 7 Jan 2022
Dear guest, Thank you for your feedback! Hotel Krystal

10/10 Excellent

Worlodi Billie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and a clean hotel. I will surely use hotel Krystal again in the future.
Stayed 12 nights in Dec 2021
Response from Helena on 4 Jan 2022
Dear Billie, Thank you for your feedback and we are very happy that you enjoyed your stay at our hotel! Looking forward to your next visit! Best regards, Hotel Krystal

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's ok
Just enough for 1 night, room wasn't bad, breakfast was decent, very close to airport, only thing wifi was absolutely awful. I would recommend to check other hotels for the same price.
Stayed 1 night in Dec 2021
Response from Helena on 4 Jan 2022
Dear guest, Thank you for your feedback! Best regards, Hotel Krystal

6/10 Okay

Yuichi, Yamaguchi

Stayed 1 night in Oct 2021

10/10 Excellent

Robin

Liked: Cleanliness, staff & service
Great place to stay before a morning flight. Close to subway line to go into the historic district for restaurants and sightseeing. If your flight is really early before the buses start running, an Uber to the airport is less than $10 usd.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Old, but worth the price
Very old building with old furniture, not good breakfast. But worth the price.
Stayed 1 night in Feb 2021
Response from Krystal on 10 Mar 2021
Dear guest, thank you for your rating. Best regards, Hotel Krystal

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021
Response from Krystal on 10 Mar 2021
Dear guest, thank you for your rating. Best regards, Hotel Krystal

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service
Excellent Breakfast buffet
The variety at the morning breakfast buffet was much more than expected and was the highlight of our stay. Overall rooms and lobby were fine, though a bit outdated.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The outside looks a bit shabby but inside it's nice. Rooms are big, bathroom is nice and lobby is nice. Breakfast is "fair", but nice to have included
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean. We had an excellent breakfast. The staff was very friendly. I would recommend it.
Stayed 1 night in Oct 2019
Response from Helena ( resrevation department ) on 10 Oct 2019
Dear guest, Thank you very much for staying with us and we are very happy that you enjoyed your stay at our hotel!

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Helena on 16 Aug 2019
Dear guest, Thank you nice rating of our hotel! Best regards, Helena ( Reservation Dpt. )

8/10 Good

Katherine

Liked: Cleanliness, property conditions & facilities
It was a quick stay, just one night for a layover overnight flight. Basic rooms, beds weren't fantastic but didn't expect them to be luxury.
Stayed 1 night in Aug 2019
Response from Helena on 16 Aug 2019
Dear Katherine, Thank you for your feedback! Best regards, Helena ( Reservation dpt. )

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Helena on 16 Aug 2019
Dear guest, Thank you for very nice rating of our hotel. We appreciate it a lot! Best regards, Helena ( Reservation department )

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Helena on 16 Aug 2019
Dear guest, Thank you for a nice rating of our hotel! We appreciate it a lot! Best regards, Helena ( Reservation Department )

8/10 Good

KEVIN

Liked: Staff & service
Stayed 2 nights in Aug 2019
Response from Helena on 16 Aug 2019
Thank you for a nice ranking. Best regards, Helena ( Reservation Department )

6/10 Okay

KEVIN

Liked: Cleanliness
Disliked: Room comfort
OKAY hotel - not great, but also not bad
Older hotel that is working on upgrading their rooms. The room was large enough with a small seating area and a small balcony. There is no Air Conditioning and no free parking. The hotel gets VERY hot in the summer so be sure to leave your windows open and pray for a breeze. Parking is around 20$ per night at the hotel or you can pay the same amount to Prague City and park on the streets surrounding the hotel. The hotel is close to public transportation both into the city or to the airport. The beds are okay, not great but also not bad. Breakfast is also okay..not great, but also not bad. In general, it is an okay hotel that is conveniently located halfway between the airport and the city center.
Stayed 3 nights in Jul 2019
Response from Helena on 16 Aug 2019
Dear Kevin, Thank you for your comment and feedback. Please, do not be mistaken, our hotel parking fee is 200 CZK ( cca 8,5 USD ). The public parking fee is even less then this. Thank you for understanding why i had to explain this. Have a great weekend! Best regards, Helena ( Reservation Department )

8/10 Good

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills but everything you need
My room was clean and spacious, staff were friendly and helpful. The location was perfect for what I needed to be in Prague for. Good wifi, no air conditioning.
Stayed 2 nights in Jun 2019
Response from Helena on 1 Aug 2019
Dear Dominic, Thank you very much for your nice feedback, we appreciate it a lot! Have a great day! Best regards, Helena Pazourková ( reservation dpt. )

8/10 Good

Jenny

Liked: Cleanliness, staff & service
It's a hotel.
The hotel is a communist style building so the rooms are very no frills. Room was adequate with balcony, typical European beds, tv, toilet and tub/shower. Shower wand could be a little higher so you can stand while showering. The room was clean and fine for a night or two. Breakfast was ok, some odd options like soup and cake. About a 10 minute walk to the metro and a 15 minute taxi to the airport.
Stayed 1 night in Jun 2019
Response from Helena on 8 Jul 2019
Dear Jenny, Thank you for staying at our hotel and we realy appreciate your comment! Best regards, Helena - reservation department

10/10 Excellent

tal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Helena on 24 Jun 2019
Dear guest! Thank you for staying with us and also for your nice feedback! We appreciate it a lot! Looking forward to your next stay at our hotel! Best regards, Helena Pazourková ( reservation dpt. )

10/10 Excellent

DD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for the price. Great location - 15 min by bus from the airport, 10 min away from center by metro. Very clean.
Stayed 1 night in Jun 2019
Response from Helena on 24 Jun 2019
Dear guest, Thank you for your nice feedback, we appreciate it a lot! Have a great day! Best regards, Helena ( reservation department )

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Metro station and bus stop. Excellent breakfast was included
Stayed 1 night in May 2019
Response from Helena on 29 May 2019
Dear guest, Thank you for your nice feedback, we are happy that you enjoyed your stay at our hotel! Best regards, Helena Pazourková ( reservation dpt. )

6/10 Okay

Mark

Liked: Cleanliness
Soviet era hotel
Soviet style hotel with the same vibe. Desk service was OK, not bad but also not very welcoming. The fact that you have to carry heavy suitcases through many steps is annoying. Room on the other hand was very clean and modern, very spacious. What was strange, is that there was no garbage can of any sort, also bathroom amenities were poor. But again, this is a cheap hotel just minutes from airport. Location is good, close to airport and to metro. Breakfast very poor.
Stayed 1 night in May 2019
Response from Helena on 29 May 2019
Dear Mark, Thank you for your feedback, we appreciate it! Best regards, Helena Pazourková ( reservation dpt. )

6/10 Okay

NH, London

Travelled with family
Knowingly giving corner rooms. Where there is no WiFi single. When we asked then changed to another corner. Where we get a weak single. If we went and ask they are saying they suggesting when you want use come near to door so you will get single. it was so funny.
Stayed 2 nights in May 2019
Response from Helena on 15 May 2019
Dear guest, We are very sorry for your bad experience with our WiFi signal. Best regards, Helena Pazourková ( reservation dpt. )

8/10 Good

J, Cleveland, Ohio, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given a room on the 15th floor with a lovely view of the city although you can't see the castle and Charles bridge because of the hotel's location. A short block to the subway station. Uber fare to airport was only about 180 koruna and takes 10-15 minutes. After 6am you can take the bus that leaves from the subway station, #119 I think. Breakfast was forgettable.
Stayed 1 night in Mar 2019
Response from Helena on 17 Apr 2019
Dear guest, thank you for staying with us! We are happy you enjoyed your stay! Have a great day! Best regards, Helena

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything !! Place is clean and quiet,personal eaavsome
Stayed 1 night in Mar 2019
Response from Helena Pazourková on 5 Apr 2019
Dear guest! Thank you for your kind comment and feedback, we appreciate it a lot! Have a great day! Best regards, Helena ( reservation dpt. )

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from Helena on 7 Jan 2019
Dear guest, thank you for your nice rating of our hotel! best regards, Hotel Krystal staff

8/10 Good

Sajid, Oxford, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near Airport and very comfortable. Breakfast is ok but not the best quality but eatable. Very close to the underground metro station . Access to centre of prague very easy.
Stayed 2 nights in Nov 2018
Response from Helena on 7 Jan 2019
Dear Sajid, Thank you for your comment and feddback! We appreciat it a lot! Best regards, Helena ( reservation dpt. )