Phong Nha-Ke Bang National Park

Based on our experience, this property did not meet what we consider to be an Expedia VIP Access standard. We booked because Expedia VIP but won’t stay again. - We did not receive the advertised 20% discount on spa services, which was one of the Expedia VIP Access benefits we expected. - The staff spoke to us in a way that felt dismissive and condescending rather than welcoming. - The check-in experience was disorganized. The staff spent about 15 minutes trying to locate our reservation using the confirmation information in our Expedia app messages. - During check-in, we were told they couldn’t find the room code and that we would likely be downgraded, which was frustrating and unnecessary since everything was eventually resolved. - Overall, the staff did not seem particularly attentive to guests during check-in. - We booked a Sea View Suite and noticed that higher-category suites appeared to be vacant during our stay. No Expedia complimentary upgrades are offered when available, at this place - We were also given incorrect breakfast information. We were told the kitchen didn’t open until 7:30 a.m., so we arranged for our airport transfer at that time expecting we wouldn’t be able to eat beforehand. When we checked out, we discovered that breakfast had already been served, and many guests were eating. We could have eaten at 6:00 or 7:00 a.m., but because we were given the wrong information, we had to leave for the airport without breakfast.