Dear Guest,Apologize for the inconvenice during your stay.We thank you for your feedback as it will allow us to improve our service and readiness.Sincerely,ibis budget Phnom Penh Riverside team

Dear Tsutomu,Thank you for your feedback.We apologize that your stay experience was not as expected.Sincerely,ibis budget Phnom Penh Riverside team

Dear Tsutomu,Thank you for taking your time to tell us about your experience of staying with our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,